Hotel Carabela Santa María
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHotel Carabela Santa María enjoys a prime location in the heart of Mazagón, making it a highly convenient and accessible spot for travelers. Situated within a short walking distance to the beach and surrounded by a variety of restaurants, bars, supermarkets and essential services, the hotel's location is a definite highlight. Despite limited parking options, the proximity to major amenities and a vibrant atmosphere near the entertainment zones further adds to its appeal.
The hotel's accommodations are clean and spacious, frequently praised for comfort and the pleasant addition of balconies or terraces. While the rooms excel in spaciousness and cleanliness, they do suffer from an outdated feel with worn furniture and some maintenance issues like broken fixtures and insufficient amenities such as lack of hairdryers or refrigerators. Nonetheless, the cleanliness stands out with daily provisioning of clean towels and shower gels contributing to a positive guest experience.
Guests experience varying degrees of satisfaction with the breakfast offerings. While the staff, particularly a member named Raquel, receives positive feedback for friendliness and attentiveness, the breakfast itself is seen as basic and could benefit from greater variety and better quality. Many guests find it satisfactory for the price, especially when enjoyed on the terrace, though others feel it lacks diversity and is not fully worth the cost.
The absence of in-house lunch and dinner options is offset by the abundance of nearby dining establishments, making it easy for guests to explore local cuisine. While a few negative dinner experiences were noted, the overall convenience of external dining options compensates effectively.
The hotel's pool area is another positive aspect, often highlighted for its cleanliness and relaxing atmosphere. Guests appreciated the well-maintained environment, the availability of sunbeds and the peaceful vibe. Even though some noted the pool's small size and minor cleanliness issues around the area, it remains a favored spot, especially for families and those seeking a low-key relaxation space.
Service at Hotel Carabela Santa María consistently receives high marks with staff described as friendly, professional and multilingual, ensuring a welcoming and accommodating experience. Instances like Raquel at the pool bar adding a personal touch underscore the staff's dedication to guest satisfaction.
While the free WiFi is appreciated, its inconsistency, particularly in the rooms, is a common drawback. The WiFi in common areas generally works well, but improving in-room connectivity would greatly enhance guest comfort.
Overall, Hotel Carabela Santa María is a typical three-star hotel that provides good value for money. Despite some outdated facilities and minor areas for improvement, the exceptional service, cleanliness, comfortable beds and prime location make it a reliable choice for travelers seeking a convenient and enjoyable stay.
Categories
The hotel's accommodations are clean and spacious, frequently praised for comfort and the pleasant addition of balconies or terraces. While the rooms excel in spaciousness and cleanliness, they do suffer from an outdated feel with worn furniture and some maintenance issues like broken fixtures and insufficient amenities such as lack of hairdryers or refrigerators. Nonetheless, the cleanliness stands out with daily provisioning of clean towels and shower gels contributing to a positive guest experience.
Guests experience varying degrees of satisfaction with the breakfast offerings. While the staff, particularly a member named Raquel, receives positive feedback for friendliness and attentiveness, the breakfast itself is seen as basic and could benefit from greater variety and better quality. Many guests find it satisfactory for the price, especially when enjoyed on the terrace, though others feel it lacks diversity and is not fully worth the cost.
The absence of in-house lunch and dinner options is offset by the abundance of nearby dining establishments, making it easy for guests to explore local cuisine. While a few negative dinner experiences were noted, the overall convenience of external dining options compensates effectively.
The hotel's pool area is another positive aspect, often highlighted for its cleanliness and relaxing atmosphere. Guests appreciated the well-maintained environment, the availability of sunbeds and the peaceful vibe. Even though some noted the pool's small size and minor cleanliness issues around the area, it remains a favored spot, especially for families and those seeking a low-key relaxation space.
Service at Hotel Carabela Santa María consistently receives high marks with staff described as friendly, professional and multilingual, ensuring a welcoming and accommodating experience. Instances like Raquel at the pool bar adding a personal touch underscore the staff's dedication to guest satisfaction.
While the free WiFi is appreciated, its inconsistency, particularly in the rooms, is a common drawback. The WiFi in common areas generally works well, but improving in-room connectivity would greatly enhance guest comfort.
Overall, Hotel Carabela Santa María is a typical three-star hotel that provides good value for money. Despite some outdated facilities and minor areas for improvement, the exceptional service, cleanliness, comfortable beds and prime location make it a reliable choice for travelers seeking a convenient and enjoyable stay.
3-Star Hotel
This hotel offers an outdoor pool, a restaurant serving local and Mediterranean cuisine, and a bar. It's located close to local amenities and provides comfortable accommodations. Many reviews mention the good value for the price.
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
About Hotel Carabela Santa María
License: H/HU/00739
Guest Reviews
Location
The hotel's setting near the city's lively center guarantees a vibrant atmosphere filled with dining and entertainment options, while still maintaining a sense of tranquility. The convenience extends to those traveling to and from the Canary Islands by ferry with the port being just a few kilometers away.
Guests also commend the hotel for its clean and comfortable accommodations, as well as its beautiful pool area. Despite some mentions of limited parking, the general consensus is that the hotel's location near entertainment zones, the beach and essential amenities make it an excellent choice for any type of traveler.
Breakfast
However, many guests felt that the variety and quality of the breakfast were limited, citing issues such as a lack of fruits and yogurts, cold items like fried eggs and bacon and inadequate replenishment of buffet items. Several reviews pointed out that the breakfast was too expensive for what was on offer with some considering the 6 euro price tag too steep for the limited selection. Others were dissatisfied with the late start time of 9 AM and the reduced breakfast schedule overall.
In summary, while some guests found the breakfast options at Hotel Carabela Santa María to be satisfactory and well-priced, many others felt that the offerings were too limited and not worth the cost, indicating room for improvement in both variety and service.
Dinner
Rooms
However, there are notable areas that guests feel need improvement. The rooms are described as outdated with old and worn furniture and a general sense of neglect in some cases. Some rooms have issues such as broken fixtures, leaking toilets and insufficient amenities like lack of refrigerators, hairdryers or hangers. Noise can be a problem, especially for rooms facing the street or with insufficient soundproofing. Additionally, the curtains often fail to block out light adequately, which can disrupt sleep in the early morning.
Overall, while the spaciousness and comfort of the rooms are commendable, updates and better maintenance would significantly enhance the guest experience. The hotel’s cleanliness and friendly staff contribute positively, but the aging facilities and lack of certain basic amenities detract from the overall satisfaction.
Beds
However, there were frequent mentions of discomfort, particularly noting that the mattresses were hard and the pillows were sometimes unbearable. A few guests found the beds noisy and small, impacting their overall sleep experience. There were also mentions of beds being joined or separating during the night, which could be inconvenient for some.
In summary, while a portion of guests enjoyed a good rest on clean and comfortable beds, there are opportunities for improvement. Addressing issues related to mattress hardness, bed noise and pillow quality could enhance the sleep experience for future guests.
Cleanliness
Even though the majority of experiences are positive, there are occasional mentions of specific issues. Some guests report finding cigarette ash, dirty floors or unclean terraces, which detracts from the otherwise high standards. A few reviews also note that room cleaning services could be more thorough, citing examples such as dirty floors, bathroom areas and general maintenance issues.
Despite these sporadic incidents, the prevailing feedback remains favorable towards the cleanliness and overall upkeep of the hotel. The commitment of the cleaning staff and the overall cleanliness of the rooms and facilities receive much praise, ensuring that most guests have a comfortable and hygienic stay.
Staff
The hotel staff's multilingual abilities, including French, ensure effective communication is not a barrier. From check-in to housekeeping, the service is characterized by a consistent display of kindness and attentiveness.
Despite rare instances where service could improve, such as a delayed request for a double bed or an unwelcoming reception encounter, the overwhelming sentiment is positive. The combination of polite, attentive and approachable staff, coupled with the hotel's excellent location and value for money, ensures a pleasant stay. The comfort of the beds and cleanliness of the facilities further complement the high level of customer service, making the hotel a favored destination for many.
Wi-Fi
Pool
Guests appreciate the availability of sunbeds and the peaceful, welcoming vibe of the area. Families find the pool great for children and others enjoy the quiet and less crowded ambiance. Furthermore, some reviews mention their satisfaction with extended pool access even on the day of check-out.
However, there are mixed reviews regarding the pool's size with several noting it as small yet sufficient, particularly for a quick dip or for kids. A few have pointed out issues such as the pool being old, the occasional need for better cleanliness and some outdated facilities like the bathroom by the pool. There are also mentions of missing tiles and black grout joints in certain parts of the pool area. Despite these minor drawbacks, the overall feedback remains largely positive, emphasizing a clean and pleasant pool experience for guests.
3 Star
Guests highlighted the hotel's good value for money with several reviews praising the perfect quality-price ratio. Despite the perceived higher cost for a three-star hotel, the overall value is considered great by visitors.
The service at Hotel Carabela Santa María stands out, receiving numerous accolades for being first-rate and highly professional. The staff is consistently noted for their friendliness, attentiveness and accommodating nature, making the stay pleasant and welcoming. Guests frequently mentioned everything being perfectly fine and great, emphasizing consistent satisfaction with the service provided.
Overall, Hotel Carabela Santa María may have some areas that need improvement, but it compensates with exceptional service and good value, making it a reliable choice for those seeking a basic yet comfortable stay.
Outdoor Pool
Yes, Hotel Carabela Santa María has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Carabela Santa María.
No, Hotel Carabela Santa María doesn't allow dogs.
No, parking facilities aren't available at Hotel Carabela Santa María.
No, Hotel Carabela Santa María doesn't have a gym.
Location Show Map
More Options
