Violet Al Azizia Hotel MASJID Al Qatari in Makkah enjoys numerous positive reviews, particularly for its strategic location near key religious sites, notably the Grand Mosque. The hotel's proximity, combined with its shuttle service, facilitates convenient access to Haram, despite occasional delays during peak hours. Guests appreciate the serene and peaceful environment of the hotel, away from the typical hustle and bustle, yet close enough to restaurants, supermarkets and essential services. The hotel's area is well-known, offers beautiful views and ease of getting taxis.
The breakfast at Violet Al Azizia often receives praise for its extensive and delicious buffet, particularly the omelettes and pastries. Guests find the breakfast hearty and well-organized, although a few mentioned the need for more variety and better handling of overcrowding and shortages. Nonetheless, the breakfast is generally a highlight of the stay.
Dinner experiences are more mixed with some guests enjoying the diverse and delicious offerings, particularly the international dishes. However, others found the menu lacking in variety and the absence of meal services on certain days inconvenient. The suhoor meal during Ramadan was also noted as needing more variety.
Rooms are praised for their spaciousness and comfort, suitable for families with connected suites available. Cleanliness and a quiet environment are appreciated, though issues such as small room sizes, lack of soundproofing and maintenance problems like broken TVs and malfunctioning air conditioners are noted. Room service and amenities occasionally fall short of expectations.
Cleanliness is a strong point for the hotel with many guests commending the spotless rooms and common areas, thanks to the diligent cleaning staff. However, there are instances of inconsistent room cleaning and outdated furniture in some rooms.
The staff receives mixed feedback; guests generally find them professional and helpful, particularly housekeeping and certain reception members. Specific staff members like Mr. Mahmood and Ms. Hafiza are frequently praised. However, language barriers, some uncooperative behavior and a lack of professionalism in certain team members are recurring issues.
Wi-Fi services present mixed reviews with some guests praising the fast connection, while others report weak and inconsistent connectivity, along with poor mobile network coverage inside the rooms.
The hotel's spa is well-regarded for its ambiance and excellent services, although some mention the need for maintenance on massage chairs. The gym is seen as well-equipped and meeting guests' fitness needs, though additional charges for access could be better communicated.
The pool area is a popular feature, particularly for families with heated pools and a children’s pool. While many guests enjoy the relaxation it offers, some mention maintenance issues, overcrowding and cleanliness concerns.
Overall, Violet Al Azizia Hotel MASJID Al Qatari is favored for its family-friendly amenities, including spacious suites and play areas for children, making it a convenient and enjoyable choice for families. While there are areas for improvement, especially in room maintenance and service consistency, the hotel continues to be a commendable choice in Makkah for its cleanliness, strategic location and family-oriented facilities.