Comfort Inn Glenmont - Albany South is widely acclaimed for its exceptional location, providing convenient access to downtown Albany and major roadways like highways 87 and 9W. Guests appreciate the hotel's proximity to essential amenities such as grocery stores, gas stations, and dining options, all while enjoying a tranquil setting. The hotel's strategic position ensures easy visits to Albany Med and city events, making it an ideal choice for various purposes.
The breakfast service at the hotel is consistently celebrated for its variety and quality, featuring both hot and cold items. Guests highlight the cheese omelets and variety of waffle options as standout features. The breakfast experience is enhanced by the cheerful staff, who maintain a clean and welcoming atmosphere. This delightful breakfast contributes to the overall positive impression of the hotel.
Rooms at the Comfort Inn Glenmont offer clean, spacious, and comfortable accommodations. Newly renovated areas with attractive decor add appeal, and essentials like a fridge, microwave, and coffee maker provide convenience. While there are occasional minor maintenance issues, guests generally find rooms peaceful and conducive to relaxation. The staff's friendliness complements the clean, quiet atmosphere, ensuring a restful stay.
Cleanliness is a top priority at the hotel, with guests consistently finding their rooms well-maintained and inviting. The property itself is described as updated and tidy, offering great value for the price. Amenities like the functioning hot tub and pool further enhance the guest experience. While isolated cleanliness issues are promptly addressed by the efficient staff, overall, the hotel offers a clean and comfortable option for visitors to the Albany area.
The staff at Comfort Inn Glenmont are praised for their outstanding hospitality. From front desk personnel to housekeeping, everyone is described as friendly, helpful, and accommodating. Their professionalism ensures guests feel welcomed and well-supported, significantly contributing to high satisfaction levels. The knowledgeable and pleasant team members consistently provide a memorable and inviting experience.
The pool and hot tub at Comfort Inn Glenmont become highlights for guests, especially families and children, thanks to their cleanliness and maintenance. While there are occasional issues, such as the pool's color and clarity, most guests enjoy the pool for relaxation and exercise. The hot tub, sometimes under repair, still offers a pleasant addition to the pool area, enhancing the overall experience.
Beds at the hotel are routinely praised for their comfort, with guests describing them as soft and inviting. The quality of the bedding ensures a restful night's sleep, and king-size beds receive specific accolades. Despite isolated feedback about a hard bed, most guests commend the relaxing nature of the beds, contributing to a positive stay overall.
Tru by Hilton Albany Crossgates Mall enjoys a superb location near Crossgates Mall, providing easy access to shopping and dining options, while being conveniently close to major highways and downtown Albany. The hotel’s quiet setting, coupled with generally positive feedback on its cleanliness and amenities, makes it a preferred choice for both short stays and extended visits.
The breakfast offerings are a standout feature with guests frequently praising the wide variety and quality of the menu. Fresh fruit, hot options and grab-and-go items are commonly available and the unique experience of watching pancakes being made adds a fun element to the morning. However, some guests mentioned that breakfast items were not always replenished promptly.
Rooms at the hotel receive high marks for cleanliness, modern updates and spaciousness. The inclusion of amenities such as microwaves, fridges and coffee machines enhances the comfort of the guests. While a few reviews noted minor issues like an occasional unpleasant smell, most guests found the rooms to be well-maintained and comfortable.
Cleanliness throughout the hotel is broadly appreciated with many guests noting that the property feels well-maintained and tidy. The friendly and helpful staff significantly contribute to this positive impression, maintaining high standards in both customer service and adherence to COVID protocols.
The pool area receives varied feedback. While some guests appreciate the clean and refreshing pool that stays open until 11 PM, others report issues with water quality and temperature. Despite these concerns, the pool area offers enjoyable amenities like a pool table.
Beds at the hotel elicit mixed responses. While many guests find them comfortable, others describe them as either too hard or too soft. The quality of mattresses and pillows also attracted some criticism, indicating that comfort levels can vary based on individual preferences.
In summary, Tru by Hilton Albany Crossgates Mall offers a convenient location, excellent breakfast, clean and comfortable rooms and friendly staff, making it a strong choice for travelers, despite some areas for improvement with the pool and bed comfort.