Melbourne, Cnr. Grattan & Drummond Streets-37.80057,144.968269(Show on Map)
8.2
Very Good
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Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
The BEST WESTERN PLUS Travel Inn in Melbourne garners high praise from guests primarily for its prime location, cleanliness and staff hospitality. Nestled close to key attractions such as Lygon Street, Melbourne University and various gardens and museums, the hotel offers easy access to public transport, making it an ideal choice for both leisure and business travelers. Guests also appreciate the tranquil surroundings despite being close to the bustling city center, adding to the overall appeal.
The rooms at the hotel are lauded for their cleanliness and comfort. Descriptions such as "clean and neat," "spotless," and "superclean" frequently appear in reviews, highlighting the diligence of the housekeeping staff. Many guests find the rooms spacious and well-presented with modern bathrooms, comfortable beds and useful amenities like electric blankets. Despite occasional mentions of small room sizes and noise issues, the general sentiment remains positive thanks to the overall room quality and convenience.
The staff at BEST WESTERN PLUS Travel Inn consistently receive glowing reviews for their friendliness, helpfulness and professionalism. The reception team stands out particularly for their excellent customer service with individual staff members often being praised for going above and beyond to assist guests. This exceptional service significantly enhances the guest experience, making a lasting impression.
The breakfast and dining options at the hotel are noted for their quality and convenience. Many guests enjoy the breakfast, describing it as delicious with a good variety of options, although some find it a bit pricey. The on-site restaurant, beautifully laid out, offers a pleasant dining experience for both breakfast and dinner. However, limited operational hours and occasional closures present some inconvenience.
Additional amenities such as the outdoor pool and parking facilities receive mixed but generally positive feedback. The saltwater pool, though small, is appreciated for its cleanliness and relaxing atmosphere, while the secure and accessible parking—despite its occasional tight spots and additional cost—is seen as a valuable feature.
The WiFi service is another positive aspect frequently mentioned, appreciated for its speed and availability throughout the hotel, although a few guests experience occasional disruptions.
Overall, the BEST WESTERN PLUS Travel Inn excels in key areas that matter most to travelers: a fantastic location, clean and comfortable accommodations and exceptional service, making it a highly recommended option for those visiting Melbourne.
Categories
EV charging stations
This hotel offers electric vehicle charging facilities. Guests can make use of the available charging stations.
Pool
Heated Pool
Outdoor Pool
Parking
EV charging stations
4 Star
Golf
Sustainability Journey
Honeymoon
Family
Romantic
Nightlife
Business
Accessible
Outdoor Pool
Heated Pool
Room Types
Suite with Spa BathThis suite features a corner spa bath in an en suite bathroom. It includes a flat-screen TV, a safety deposit box and tea/coffee making facilities.
This room includes free access to the local fitness centre.
Please note that the price is based on 2 guests. Maximum occupancy is 2 (see Hotel Policies).
Deluxe Queen RoomThis Deluxe Queen room includes a flat-screen TV and free access to the local fitness centre.
Please note that the price is based on 2 guests. Maximum occupancy is 2 (see Hotel Policies).
Executive Double or Twin RoomThis room features a flat-screen TV, a safety deposit box and tea/coffee making facilities. The en suite bathroom offers a large shower with a massage head.
This room includes free access to the local fitness centre.
Please note that the price is based on 2 guests. Maximum occupancy is 2 (see Hotel Policies).
Deluxe King RoomThis room includes a flat-screen TV, a safety deposit box and tea/coffee making facilities.
This room includes free access to the local fitness centre.
Deluxe Triple RoomThis room includes a flat-screen TV, a safety deposit box and tea/coffee making facilities.
This room includes free access to the local fitness centre.
Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies).
Superior King RoomThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.
Family RoomThe family room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The family room provides a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV. The unit has 4 beds.
Guest Reviews
8.2
Very Good
Review Summaries
Location
The reviews highlight the Best Western Plus Travel Inn's prime location in Melbourne, which is frequently praised for its proximity to various key attractions and amenities. Its central positioning close to Lygon Street offers guests easy access to a wide array of restaurants, cafés and shops. The hotel is conveniently located near Melbourne University, the Melbourne Museum, Carlton and Fitzroy Gardens and the Exhibition Buildings. The vicinity to public transport, including trams and bus services, makes exploring the city straightforward. Many visitors appreciate the tranquil surroundings despite the hotel's closeness to the bustling city center. Additionally, the clean and well-appointed rooms add to the overall positive experience. With such a strategic location, the hotel is an ideal choice for those visiting Melbourne for both leisure and business, providing comfortable accommodation and easy access to the city's highlights.
Breakfast
BEST WESTERN PLUS Travel Inn offers a mixed breakfast experience according to guest reviews. Many guests highlight the breakfast as excellent, noting standout items like the bacon and quality barista coffee. The breakfast is often described as delicious and offering a good variety of food, including both Continental and more substantial options. Convenience is another positive aspect with the on-site restaurant being a handy choice for both breakfast and dinner.
However, several reviews point out that the breakfast can be expensive with some guests feeling the price did not match the offerings. A few reviews mention that the breakfast area was closed during part of their stay and there was a lack of information about breakfast in the rooms. Additionally, the breakfast sometimes felt scant or limited to Continental options only, which some guests found disappointing and overpriced. Despite these drawbacks, many guests still found the breakfast to be an overall positive feature of their stay.
Dinner
Guests at the BEST WESTERN PLUS Travel Inn have mostly positive things to say about their dining experiences. Several guests noted that the food was good and the setting was quiet, complemented by warm hospitality. The on-site restaurant is described as beautifully laid out and convenient for those arriving late or too tired to venture out. Some guests highlighted the limited menu and higher prices as drawbacks. However, it is clear that many guests valued the convenience of having an on-site dining option. Unfortunately, there were multiple mentions of the restaurant frequently being closed for dinner, which left some guests disappointed and having to seek other dining options nearby. Overall, while the dining experience itself is appreciated, the limited operational hours present a notable area for improvement.
Rooms
The rooms at BEST WESTERN PLUS Travel Inn receive mixed reviews but are often praised for their cleanliness and comfort. Many guests highlight that the rooms are spacious and well-presented with modern bathrooms and comfortable beds contributing to a pleasant stay. The convenient location within walking distance of Lygon Street and various shops and restaurants in Carlton, is frequently appreciated. Guests also commend the in-room amenities, such as electric blankets and clean carpets.
Despite these positive points, several reviews mention that the rooms are quite small and some feel cramped. Bathrooms are commonly described as tiny and not very practical with some guests finding it challenging to move around. Noise issues are another concern with thin walls and noisy doors detracting from an otherwise restful experience. There are also comments on outdated decor and small, inefficient elevators.
Overall, BEST WESTERN PLUS Travel Inn offers clean, comfortable accommodations in a convenient location, though potential guests should be aware of the smaller room sizes and occasional noise issues.
Beds
The beds at the BEST WESTERN PLUS Travel Inn receive considerable praise for comfort from guests with numerous reviews highlighting how very comfortable and soft the beds are. Many guests describe the beds as fantastic and amazing, adding a touch of luxury to their stay. Others appreciate the clean, comfy beds and note that the bedrooms are well-maintained with fresh towels and daily bedmaking. There are mentions of firm beds for those who prefer more support, contrasting with some comments about beds being too soft or even hard. The addition of extra bedding and the availability of tea, coffee and milk in the rooms also add to guest satisfaction. However, a few guests found the pillows flat and the occasional bedside table annoyance. Despite isolated remarks about beds being worn or uncomfortable, the overall sentiment remains highly positive with guests repeatedly commending the comfort and cleanliness of the beds.
Cleanliness
Nestled conveniently within a prime location, the Best Western Plus Travel Inn consistently impressed guests with its commitment to cleanliness and comfort. The majority of feedback highlighted the immaculate condition of both the rooms and common areas. Phrases such as "clean and neat," "spotless," and "superclean room" were frequently mentioned, emphasizing a standard of cleanliness that meets and often exceeds guest expectations. Visitors described the rooms as comfortable, clean and tidy with particular praise for the cleanliness of the bedspreads, carpets and overall room presentation.
Though some noted the presence of mould in the bathroom and occasional issues with cleanliness of linens and towels, these were exceptions rather than the rule. The staff's obliging nature in keeping the premises clean contributed to the overall positive experience. Despite a few mentions of the hotel looking a bit dated and minor issues such as lack of turn-down service, the hotel's excellent housekeeping standards provided a comfortable and inviting stay.
In summary, the Best Western Plus Travel Inn delivers on its promise of a clean and convenient stay, making it a reliable choice for travelers prioritizing hygiene and comfort in their accommodations.
Staff
The reviews for the staff at BEST WESTERN PLUS Travel Inn are overwhelmingly positive. Guests consistently describe the staff as friendly, helpful, welcoming and polite. The reception team, in particular, stands out for their excellent customer service and willingness to assist with various needs, from accommodating requests to providing information and resolving issues.
Several reviews highlight specific staff members by name, including Therese and Shannon, who received high praise for their warmth, helpfulness and professionalism. Guests appreciated Therese for being welcoming and informative, while Shannon was frequently mentioned for his exceptional assistance and attentiveness, including helping with parking and room arrangements.
The positive tone extends to interactions with all staff members, who are described as lovely, obliging and considerate. The front desk and housekeeping teams are noted for their friendly demeanor and professional service, contributing to a pleasant overall stay for many guests. Whether it’s a brief interaction or more substantial help, the staff at BEST WESTERN PLUS Travel Inn consistently deliver excellent service, leaving guests with a positive impression and a desire to return.
Wi-Fi
The WiFi experience at BEST WESTERN PLUS Travel Inn generally receives positive remarks from guests with many praising it as fast, good and comprehensive. Several reviews appreciate the complimentary nature of the WiFi service. However, there are some instances where guests encountered issues, such as no WiFi in the room or disruptions during their stay with some having to rely on their own data. Despite these occasional setbacks, the overall sentiment reflects satisfaction with the WiFi quality, especially in its speed and availability throughout the hotel.
Pool
The outdoor pool at BEST WESTERN PLUS Travel Inn stands out as a notable feature for many guests. Described as a lovely extra to relax and cool down after a busy day, the saltwater pool receives commendations for its cleanliness and well-laid-out area. While it is small and shallow, creating a more intimate setting, it is evidently well-maintained and charming, making it a delightful spot for both adults and children. The pool's open-air design and non-crowded atmosphere add to its appeal, especially during summer. Despite its size and not being heated, it remains a perfect, relaxing retreat with many guests appreciating the opportunity to enjoy this amenity.
Parking
The BEST WESTERN PLUS Travel Inn provides easy and accessible parking options for its guests. The parking area is secure and located undercover, ensuring safety for the vehicles. Onsite parking is available and self-parking is an option, which many guests found to be a must and quite adequate. However, the spaces in the car park can be a bit tight, making navigation tricky at times. While the parking facilities are generally good, some guests noted that there might not be enough spaces for all guests, leading to situations where the car park is full. Additionally, there is a charge of $30 per night for parking, which was not always clearly communicated, causing some confusion and disappointment for a few guests. Despite these minor issues, the overall sentiment regarding parking at the hotel remains positive due to its availability and security features.
4 Star
The BEST WESTERN PLUS Travel Inn receives high praise for its comfort and cleanliness, making it a popular choice among guests. The inviting foyer with its refreshing green tea aroma, creates a pleasant first impression. The hotel is described as very good and excellent with visitors frequently using terms like superb and exceptional to detail their experiences. Its location also adds to its appeal, contributing to an overall brilliant stay. Guests particularly appreciated the thoughtful touch of having teas available for a cuppa, enhancing their comfort during their visit.
FAQ
Yes, BEST WESTERN PLUS Travel Inn has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at BEST WESTERN PLUS Travel Inn.
No, BEST WESTERN PLUS Travel Inn doesn't allow dogs.
Yes, parking facilities are available at BEST WESTERN PLUS Travel Inn.
No, BEST WESTERN PLUS Travel Inn doesn't have a gym.
