Hilton Garden Inn Merida
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Summary of reviewsHilton Garden Inn Merida enjoys commendation for its excellent location, situated within a bustling shopping plaza with easy access to amenities like restaurants, a cinema and a supermarket, making it a practical choice for families and those visiting nearby hospitals. Guests appreciate the clean and comfortable rooms, attentive and friendly staff, ample free parking and modern facilities, enhancing their overall stay.
The breakfast offerings receive mixed reviews. While many guests find the quality and taste delightful, there is a noted lack of variety, especially for international travelers and children. Despite some consistency issues in the menu, the overall reception of breakfast is positively inclined toward its taste.
Room reviews are generally positive, highlighting cleanliness, spaciousness and comfort. The rooms are equipped with modern amenities and offer relaxation with quiet environments and excellent views. However, minor issues such as occasional maintenance oversights, readiness at check-in and sometimes uncomfortable mattresses are noted. Nevertheless, the overall experience remains satisfactory.
The cleanliness of the hotel is largely praised with clean rooms, professional staff and well-maintained premises frequently mentioned. Nevertheless, some inconsistencies, such as musty odors, infrequent towel changes and areas like pool surroundings needing better upkeep, suggest potential improvements in housekeeping standards.
Staff at Hilton Garden Inn Merida significantly contribute to the positive experiences of guests with their friendliness and attentiveness. Restaurant and housekeeping staff receive special mentions for their service excellence. Despite some isolated incidents of less satisfactory reception service, the general sentiment towards the staff is highly favorable.
The pool area does not receive as much acclaim with complaints regarding its small size, occasional dirtiness, cold water and noisy street-facing location. Suggestions for aesthetic and functional improvements could enhance guest experiences around the pool.
Parking is another strong point with a convenient location adjacent to a Walmart shopping center and covered parking availability. Though slightly away from the city center, the parking situation is deemed excellent with suggestions for reserved unloading spaces to improve logistics for new visitors.
Bed comfort receives mixed feedback. While many guests find the beds very comfortable, instances of worn-out mattresses, narrow beds and squeaky frames indicate areas needing attention. Despite these issues, the majority of guests experience a restful sleep, complemented by the room designs.
Overall, Hilton Garden Inn Merida offers a positive accommodation experience with highlights in location, staff friendliness, room comfort and parking convenience. Minor improvements in breakfast variety, housekeeping consistency and pool maintenance could further enhance guest satisfaction.
Categories
The breakfast offerings receive mixed reviews. While many guests find the quality and taste delightful, there is a noted lack of variety, especially for international travelers and children. Despite some consistency issues in the menu, the overall reception of breakfast is positively inclined toward its taste.
Room reviews are generally positive, highlighting cleanliness, spaciousness and comfort. The rooms are equipped with modern amenities and offer relaxation with quiet environments and excellent views. However, minor issues such as occasional maintenance oversights, readiness at check-in and sometimes uncomfortable mattresses are noted. Nevertheless, the overall experience remains satisfactory.
The cleanliness of the hotel is largely praised with clean rooms, professional staff and well-maintained premises frequently mentioned. Nevertheless, some inconsistencies, such as musty odors, infrequent towel changes and areas like pool surroundings needing better upkeep, suggest potential improvements in housekeeping standards.
Staff at Hilton Garden Inn Merida significantly contribute to the positive experiences of guests with their friendliness and attentiveness. Restaurant and housekeeping staff receive special mentions for their service excellence. Despite some isolated incidents of less satisfactory reception service, the general sentiment towards the staff is highly favorable.
The pool area does not receive as much acclaim with complaints regarding its small size, occasional dirtiness, cold water and noisy street-facing location. Suggestions for aesthetic and functional improvements could enhance guest experiences around the pool.
Parking is another strong point with a convenient location adjacent to a Walmart shopping center and covered parking availability. Though slightly away from the city center, the parking situation is deemed excellent with suggestions for reserved unloading spaces to improve logistics for new visitors.
Bed comfort receives mixed feedback. While many guests find the beds very comfortable, instances of worn-out mattresses, narrow beds and squeaky frames indicate areas needing attention. Despite these issues, the majority of guests experience a restful sleep, complemented by the room designs.
Overall, Hilton Garden Inn Merida offers a positive accommodation experience with highlights in location, staff friendliness, room comfort and parking convenience. Minor improvements in breakfast variety, housekeeping consistency and pool maintenance could further enhance guest satisfaction.
Dog Friendly Hotel
This hotel is pet-friendly and provides a comfortable stay. The hotel's reliable service and convenient location make it a practical choice for travelers with dogs.
Business Hotel
This hotel offers standard business amenities and services. While specific details about meeting spaces are not available in the provided data, its brand affiliation suggests adequate facilities for business needs.
Hotel with Parking
Hilton Garden Inn Merida offers parking and is located in the Vista Alegre area. It is known for its comfortable rooms and reliable service.
Accessible Hotel
Hilton Garden Inn Merida offers specifically designated mobility accessible rooms, including a King Room with a Roll-In Shower, catering to guests with mobility needs.
Hotel with Gym
This hotel offers a fitness center for guests. It is a comfortable and convenient option for travelers looking to stay active.
3-Star Hotel
Hilton Garden Inn Merida is well-regarded. User reviews mention its good value, making it a reliable and comfortable choice.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Guest Reviews
Hilton Garden Inn Merida has garnered high praise for its excellent location. Situated within a shopping plaza, the hotel is in close proximity to a wide range of amenities including restaurants, a cinema and a supermarket. Guests appreciate its convenience, particularly for those traveling with children or visiting the nearby hospitals. The hotel's strategic placement ensures easy access to various services and entertainment options, making it a practical choice for many visitors. The rooms are described as clean and comfortable with attentive and friendly staff enhancing the overall stay experience. Free parking and modern facilities are additional highlights, contributing to a pleasant and well-rounded stay.
The breakfast at Hilton Garden Inn Merida has received mixed reviews from guests. Many praised the quality and taste, describing it as good, great and even delicious. Some highlighted that the buffet was very good and varied and appreciated the fresh juices available. However, there were notable concerns about the lack of variety with some guests pointing out that the menu remained the same during their stay and was primarily catered to Mexican tastes, which might not suit all international visitors. Others mentioned that the breakfast was insufficient, scarce and lacked options for children. While some found it acceptable, others were disappointed, expecting more from a Hilton establishment. Overall, the breakfast seems to be well-liked in terms of taste, but there is a clear consensus that it could benefit from more variety and options to better meet diverse preferences.
Hilton Garden Inn Merida seems to impress with its rooms, which are generally described as clean, spacious and comfortable. Guests appreciate the ample space and excellent views from their rooms, contributing to a relaxing stay. The rooms are noted to be quiet, allowing for a restful environment and the new finishes add a touch of modernity. Many reviewers have mentioned the comfortable beds, though some have pointed out that the mattresses are starting to show wear and could use an update.
In terms of amenities, rooms come well-equipped with useful items such as coffee makers, irons, dryers and satellite TV systems, making it convenient for longer stays. The hotel's location and cleanliness receive high marks with the cleaning staff frequently praised for their impeccable work. However, not all feedback is glowing; some guests have experienced issues with room readiness at check-in and occasional maintenance oversights, like hard mattresses and squeaky beds.
While the overall comfort and spaciousness of the rooms are praised, there are a few minor setbacks cited, such as instances of rooms being too warm and discrepancies in room assignments, specifically with rooms for disabled guests being given without request. Despite these minor issues, the overall experience at Hilton Garden Inn Merida's rooms tends to be positive, highlighting a clean, comfortable and spacious stay.
Hilton Garden Inn Merida receives mixed feedback regarding the comfort of its beds. Many guests have praised the beds for being very comfortable and even super soft, offering a restful sleep. The overall satisfaction appears to highlight the beds as a comforting feature of the stays. However, there are notable exceptions where some visitors experienced discomfort due to worn-out or saggy mattresses and old pillows. A few mentions of narrow beds and squeaky frames, particularly in specific rooms, suggest that these issues might need attention. Despite these concerns, the positive mentions highlight that many guests did find the bedding cozy and conducive to a good night's sleep. The design aspect of the rooms is also positively noted, complementing the comfortable beds. While some mattress replacements might enhance the overall experience, the current state provides sufficient comfort for many visitors.
Hilton Garden Inn Merida presents a mixed picture when it comes to cleanliness, according to guest reviews. Positive comments highlight that the rooms are often described as clean with clean bedding and towels. Guests frequently mention the hotel's professional and friendly staff contributing to an overall pleasant stay. Many guests found the cleanliness of the bathrooms and the overall tidiness of the location praiseworthy with some even labeling the entire hotel as very clean and well-maintained.
However, there are notable areas for improvement. Some guests faced issues with musty odors in the rooms and inadequate cleaning in certain areas, such as the carpets near the elevators and the pool. Complaints were made about insufficient towels and linens that were sometimes not changed regularly. The hallway cleanliness also left room for improvement and there were instances of hurried room cleaning leading to unsatisfactory results. Additionally, some feedback indicated that the hotel could benefit from better bathroom ventilation and a more attentive cleaning staff.
In sum, while many guests appreciate the clean and well-located accommodation, inconsistencies in cleaning practices do suggest areas where the Hilton Garden Inn Merida ought to focus on enhancing its upkeep standards.
At the Hilton Garden Inn Merida, the staff consistently stand out for their friendliness and attentiveness, winning praise from many guests. The restaurant staff receive special mention with names like Fernando and Marvin highlighted for their exceptional service. Front desk staff, including Samantha and Daniela, are commended for their professionalism and good attitude, while Cesar in the dining room is also noted for his excellent service. The housekeeping team, characterized by their friendly demeanor, provides a high level of cleanliness and service, contributing to an overall welcoming atmosphere.
However, the experience is not entirely flawless; some guests noted shortcomings in reception service, mentioning instances of bad treatment and a general need for improvement in responsiveness. Despite occasional criticisms, a significant number of visitors felt the staff made their stay feel like home, attributing a large part of the hotel's appeal to the attentive and kind nature of its personnel. Overall, the Hilton Garden Inn Merida's staff create a positive impression, characterized by their consistent helpfulness and sunny disposition, enhancing the guest experience at the hotel.
The pool at Hilton Garden Inn Merida has received mixed feedback from guests. Many reviews highlight the pool as being quite small with some guests noting that it was also dirty at times, containing residue such as bread, leaves and dirt. Several visitors found the water to be uncomfortably cold and the overall location of the pool, facing the street, contributed to a noisy environment. Other criticisms include the lack of towels in the pool area and dirty facilities, such as the pool bathroom.
There were suggestions for improving the ambiance, like adding decorative plants and umbrellas. Despite these points, the pool area was still often recognized for its potential with some aesthetic and functional improvements. Meanwhile, the symbolic nature of the pool might be appreciated more in photographs than in practical use. Overall, enhancements in cleanliness, warmth of the water and better utilization of the pool facilities could significantly improve guest satisfaction.
Hilton Garden Inn Merida offers convenient parking with a shared lot adjacent to a Walmart shopping center. The availability of covered parking is highlighted as a positive feature. Although the hotel is situated a bit far from the city center for those not driving, the overall parking situation is deemed excellent due to the connection with the shopping plaza. Clean rooms and a modern, easily accessible setting further enhance the guest experience. The hotel would benefit from having some reserved unloading spaces, as the current entrance through the square can be slightly confusing for newcomers.
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Location
Breakfast
Rooms
In terms of amenities, rooms come well-equipped with useful items such as coffee makers, irons, dryers and satellite TV systems, making it convenient for longer stays. The hotel's location and cleanliness receive high marks with the cleaning staff frequently praised for their impeccable work. However, not all feedback is glowing; some guests have experienced issues with room readiness at check-in and occasional maintenance oversights, like hard mattresses and squeaky beds.
While the overall comfort and spaciousness of the rooms are praised, there are a few minor setbacks cited, such as instances of rooms being too warm and discrepancies in room assignments, specifically with rooms for disabled guests being given without request. Despite these minor issues, the overall experience at Hilton Garden Inn Merida's rooms tends to be positive, highlighting a clean, comfortable and spacious stay.
Beds
Cleanliness
However, there are notable areas for improvement. Some guests faced issues with musty odors in the rooms and inadequate cleaning in certain areas, such as the carpets near the elevators and the pool. Complaints were made about insufficient towels and linens that were sometimes not changed regularly. The hallway cleanliness also left room for improvement and there were instances of hurried room cleaning leading to unsatisfactory results. Additionally, some feedback indicated that the hotel could benefit from better bathroom ventilation and a more attentive cleaning staff.
In sum, while many guests appreciate the clean and well-located accommodation, inconsistencies in cleaning practices do suggest areas where the Hilton Garden Inn Merida ought to focus on enhancing its upkeep standards.
Staff
However, the experience is not entirely flawless; some guests noted shortcomings in reception service, mentioning instances of bad treatment and a general need for improvement in responsiveness. Despite occasional criticisms, a significant number of visitors felt the staff made their stay feel like home, attributing a large part of the hotel's appeal to the attentive and kind nature of its personnel. Overall, the Hilton Garden Inn Merida's staff create a positive impression, characterized by their consistent helpfulness and sunny disposition, enhancing the guest experience at the hotel.
Pool
There were suggestions for improving the ambiance, like adding decorative plants and umbrellas. Despite these points, the pool area was still often recognized for its potential with some aesthetic and functional improvements. Meanwhile, the symbolic nature of the pool might be appreciated more in photographs than in practical use. Overall, enhancements in cleanliness, warmth of the water and better utilization of the pool facilities could significantly improve guest satisfaction.
Parking
Yes, Hilton Garden Inn Merida has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Hilton Garden Inn Merida.
Yes, Hilton Garden Inn Merida welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Merida.
Yes, Hilton Garden Inn Merida has a gym.
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