Merida, Calle 62 32920.981484,-89.622112(Show on Map)
8.4
Very Good
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Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
Hotel Palacio Maya, situated in the heart of Merida, garners consistently positive reviews for several key aspects of its offerings. The hotel's prime location is frequently praised, being just a short walk from Paseo Montejo and the city center, making it a convenient yet tranquil base for exploring local attractions, restaurants and transportation routes. Visitors appreciate the hotel's proximity to cultural hotspots and the availability of parking—a rare perk in such a central area.
Guests frequently compliment the kind and helpful staff, often describing them as attentive, friendly and dedicated to ensuring a comfortable stay. The bellboy's exceptional service, along with the polite and accommodating nature of the front desk personnel, contribute to the welcoming atmosphere of the hotel.
Accommodations at Hotel Palacio Maya are highlighted for their spaciousness, cleanliness and practicality. The rooms are well-maintained, equipped with essential amenities such as mini-fridges and coffee makers and some even feature balconies with views of the garden or pool area. Guests find the beds particularly comfortable and appreciate the tranquil ambiance provided by beautifully kept gardens and a pleasant pool area, despite occasional noise from nearby construction.
The breakfast buffet is well-received with many guests praising its extensive and delicious options, enhanced by live music. Though the breakfast is not included in the standard room rate and must be purchased separately, it is generally considered a worthwhile experience. On the other hand, dinner experiences at the hotel receive mixed reviews with some guests enjoying the delicious food and attentive service, while others note issues with menu variety, quality and service efficiency. Exploring off-site dining options may be beneficial due to the hotel's favorable location.
The hotel's cleanliness is another strong point with most guests commending the spotless rooms and common areas. The housekeeping staff is frequently mentioned for their excellent service, ensuring a clean and comfortable environment. However, occasional lapses in room upkeep have been noted by some guests.
Hotel Palacio Maya also provides secure and ample parking facilities, which guests find convenient despite the parking lot being slightly removed from the main premises. The pool area, often described as beautiful and enjoyable, is an appreciated amenity, though some guests mention the water temperature being on the cooler side.
The WiFi experience at Hotel Palacio Maya is generally positive with many guests reporting good connectivity and speed. However, there are occasional reports of intermittent or slow internet service, indicating some inconsistency.
For families, the hotel offers an ideal environment with spacious family suites, a bathtub in the rooms and child-friendly facilities such as a pool and playground. While the gym receives mixed reviews for its basic equipment and limited space, it still provides a decent option for a quick workout.
In summary, Hotel Palacio Maya stands out for its excellent location, comfortable accommodations, friendly staff and well-maintained facilities, making it a highly recommended option for both business and leisure travelers.
Categories
Gym
Hotel Palacio Maya features fitness facilities. It is a suitable option for guests seeking exercise amenities.
Family
Pool
Outdoor Pool
Parking
4 Star
Outdoor Pool
Sustainability Journey
Honeymoon
Romantic
Room Types
Single Room with BalconyThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Twin Room with BalconyThis air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 2 beds.
Suite Two BedsThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a balcony with city views, this suite also features a minibar and a flat-screen TV with cable channels. The unit has 2 beds.
Suite with Spa BathThis suite's special feature is the hot tub. This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
Family SuiteThe hot tub is the standout feature of this suite. The air-conditioned suite has 2 bedrooms and 2 bathrooms with a bath and a shower. The suite features a minibar, a tea and coffee maker, a seating area, a flat-screen TV with cable channels, as well as city views. The unit has 3 beds.
Presidential SuiteGuests will have a special experience as the suite provides a hot tub. This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This air-conditioned suite comprises a dining area, a flat-screen TV with cable channels a minibar and a terrace. The unit offers 1 bed.
Suite One BedThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Standard King RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Guest Reviews
8.4
Very Good
Review Summaries
Location
Hotel Palacio Maya boasts an exceptional location in Merida, praised by guests for its proximity to Paseo Montejo and the city center. Just 2-3 blocks from the famed Paseo Montejo, the hotel is ideally situated for those looking to explore the vibrant avenues and cultural hotspots. Guests appreciated the relatively short, approximately 15-20 minute walk to the historical city center and Plaza Grande, which places the hotel in a convenient yet quieter part of town.
The hotel is also noted for its excellent accessibility to local attractions, restaurants and transportation routes, making it a great base for exploring Merida Norte, the Yucatan Convention Center and nearby beaches like Progreso. Many reviews highlight the availability of parking, a rare perk in such a central location and the quiet ambiance despite being close to central attractions.
Aside from its prime location, guests frequently commend the kind and helpful staff, clean and comfortable rooms and the additional bonus of beautiful gardens and a pool. Whether traveling for business or leisure, Hotel Palacio Maya offers a well-balanced combination of accessibility, comfort and tranquility in the heart of Merida.
Breakfast
Nestled in a prime location, Hotel Palacio Maya receives rave reviews for its breakfast offerings, particularly the buffet. Guests frequently praise the extensive and varied options available, often describing the breakfast as delicious, excellent and very good. The atmosphere is elevated by live music, creating a pleasant dining experience.
However, it is important to note that breakfast is not included in the standard room rate and must be purchased separately. Some guests find the pricing on the higher side and while many find the food quality to match the cost, others express disappointment with both the variety and quality for the price paid.
The breakfast buffet is noted to be available only on certain days which can be a limitation for some guests. There are also consistent mentions of limited options, especially for those with specific dietary preferences like vegan or those who prefer sweet breakfast items.
Despite some mixed reviews, particularly regarding price and variety, the overall consensus leans positive with numerous guests recommending the breakfast buffet for its quality and delicious offerings. For those planning a stay, the vibrant live music and the ample breakfast selections at Hotel Palacio Maya could be an engaging way to start the day amidst exploring the charming locale.
Dinner
Hotel Palacio Maya offers a mixed dining experience according to guest reviews. Many guests commend the restaurant for its delicious food and praise the attentive service combined with live music, which enhances the overall dining ambiance. Specific mentions highlight excellent options and the food being very delicious, particularly when ordered at the scheduled time. Additionally, some guests enjoyed good food at very good prices, especially in the garden setting for à la carte dinners.
However, there are notable downsides. A lack of variety and basic menu options such as honey maple or avocado disappoint some diners. The buffet breakfast, in particular, has received harsh criticism for being tasteless and served cold with one guest recounting an omelet containing raw chorizo. Room service is frequently described as slow, expensive and offering small portions. Several reviews cite the food as "not very good" or "okay but nothing special," suggesting inconsistency in quality. The restaurant's operational hours and service on holidays are also problematic with no dinner service available on January 1st and incidents of disappearing dishes.
Guests also point out issues with service, describing waitstaff as inattentive, slow and occasional discrepancies with orders. The cleanliness of cutlery has been questioned and the overall poor service in the dining area adds to a less favorable experience. Complaints about the dining room's atmosphere, such as loud music and basic setting, further detract from the dining experience.
Though the positive reviews highlight the hotel's potential, there are significant areas for improvement, particularly in service efficiency, menu variety and consistency in food quality. For those planning to stay, exploring off-site dining options could be beneficial given the proximity to good breakfast places within walking distance.
Rooms
Nestled in a serene location, 'Hotel Palacio Maya' offers guests a delightful stay with its spacious and clean rooms. The accommodations are notably large with many reviewers praising their size and the comfort they afford. The rooms are well-maintained and equipped with practical amenities such as mini-fridges, coffee makers and even Netflix access.
Cleanliness is a high priority at this hotel with plenty of positive feedback on the super clean and well-kept rooms. The bathrooms are also highlighted for their size and the convenience of abundant hot water. Some rooms come with pleasant balconies offering views of the garden or pool area, providing a relaxing space to unwind.
Comfort doesn't take a backseat here, as guests find the beds particularly comfortable. The rooms are designed with a cozy and pleasant décor, adding to the overall welcoming atmosphere of the hotel. Despite a few instances of noise from outside construction, the tranquility of the hotel grounds generally ensures a peaceful stay.
Guests also appreciate the beautiful and large gardens, often home to entertaining peacocks. The pool, although sometimes a bit cool, adds to the enjoyable facilities at the hotel.
Though the hotel is a bit of a walk from the central plaza, its quiet ambiance is a desirable trade-off for many. A few touches of room service are available, although some guests have noted a lack of promptness in service. Nonetheless, the overall spaciousness, comfort and cleanliness of the rooms at 'Hotel Palacio Maya' make it a highly recommended option for a stay.
Beds
Travelers staying at Hotel Palacio Maya can look forward to an excellent night's sleep, thanks to the hotel's highly praised bedding. Guests consistently highlight the comfort of the beds, describing them as very comfortable, super comfortable and even delicious. The mattresses received particular acclaim, being frequently noted as excellent. Both king-size and standard beds are mentioned as plush and restful. Visitors also appreciated the cleanliness and tidiness of the bedding, enhancing the overall sense of comfort.
While most feedback was overwhelmingly positive, a few guests noted that some beds were either too hard or too soft. Pillows, although generally comfortable, were sometimes considered rigid by some. Nonetheless, for the majority of guests, the beds at Hotel Palacio Maya provided a superb and relaxing experience with many expressing sentiments of sleeping very well and even sleeping like a baby.
Overall, Hotel Palacio Maya excels in offering a high level of comfort through its bedding, making it a solid choice for travelers seeking a restful night's sleep.
Cleanliness
Hotel Palacio Maya generally receives positive feedback regarding its cleanliness. Guests frequently highlight the spotless and well-maintained rooms and common areas. The hotel is described as very clean, comfortable and beautiful with particular praise for its clean garden, pool and facilities. Housekeeping staff are commended for their excellent and friendly service.
However, some guests have noted occasional lapses in cleanliness, such as improperly cleaned bathrooms and inconsistencies in room upkeep. Despite these few negative remarks, the overall consensus points to a clean and comfortable environment, making it a highly recommended option for travelers seeking a well-kept hotel.
Staff
Guests at Hotel Palacio Maya frequently commend the hotel staff for their outstanding service. The bell boy's excellent attention stands out with numerous mentions of the staff being not only attentive and collaborative but also kind and friendly. Visitors have highlighted the excellent service, citing the staff's willingness to help and their ability to address any needs promptly. The general attitude of the staff is described as polite, helpful and accommodating, contributing to a welcoming atmosphere throughout the stay.
Several guests praised the staff's attention to detail and their dedication to making the stay comfortable. The front desk staff, in particular, received mixed reviews; while many guests found them to be excellent, friendly and attentive to doubts and needs, a few others reported encounters with unfriendly or indifferent desk personnel. Despite isolated criticisms of inefficiency and unfriendly service from some reception and restaurant staff, the overall perception of the personnel remains positive.
Additionally, the cleaning staff and attendants at the entrance are noted for their kindness and helpfulness. Guests appreciated the calm and clean facilities, which are consistently maintained by the attentive staff.
Overall, the friendly, helpful and polite nature of the Hotel Palacio Maya staff significantly enhances the guest experience, overshadowing the occasional negative experiences with a few isolated team members. Guests express gratitude for the staff's kindness and professional demeanor, making the hotel a recommended choice for travelers seeking attentive and welcoming service.
Wi-Fi
Hotel Palacio Maya's WiFi reviews span a range of experiences with several guests praising the connectivity. There are multiple positive mentions with phrases like excellent wifi, wifi was great and very good wifi highlighting a commendable internet experience for many. Guests noted that the WiFi connection was good and that the WiFi speed was very good, indicating reliable and fast internet for a portion of the visitors.
However, other reviews reflect a more mixed experience. Intermittent internet connection, bad internet signal and Internet very slow are among the recurring issues reported. Guests also mentioned instances where the wifi was not working well and internet failing a lot, depicting some inconsistencies in the service.
Generally, while many guests enjoyed excellent WiFi and found the internet speed satisfactory, others experienced disruptions and slow connections. This suggests that while the hotel can provide strong connectivity, there may be occasional lapses that affect the overall reliability.
Gym
The gym at Hotel Palacio Maya receives mixed feedback from guests. It offers some basic cardio equipment, including treadmills and bicycles, which many found satisfactory for light workouts. However, several reviews mention a lack of weights and other essential fitness equipment with some noting that the gym facilities are quite small and poorly equipped. Guests also highlighted issues such as inadequate ventilation and partially functional machines. A few reviews pointed out that the gym could benefit from more maintenance and space. Despite these shortcomings, some found the gym to be decent for a quick workout. Overall, travelers seeking a more comprehensive fitness experience might find the gym at Hotel Palacio Maya lacking.
Pool
The reviews of the pool at Hotel Palacio Maya highlight predominantly positive experiences. Guests consistently compliment the pool as being very pleasant, spacious and beautiful, making it an enjoyable spot for relaxation. The pool area is often described as comfortable, clean, well-maintained and accompanied by a lovely garden setting. The presence of fun elements such as slides and the sight of peacocks add charm to the pool area.
However, some guests noted the pool water was very cold and the pool itself is small, which may be a drawback for those seeking to swim laps or visit during colder months. There is also mention of the pool requiring guests to make purchases to sit at the tables, which could be an inconvenience. Additionally, the pool and garden areas close relatively early, cutting short the opportunity for a later evening swim. Despite these minor issues, the pool overall is a well-regarded feature of Hotel Palacio Maya, providing a pleasant and picturesque environment for guests.
Parking
Hotel Palacio Maya offers a secure and convenient parking experience, highly praised by guests. The hotel provides ample and free private parking next to the premises, ensuring visitors have no trouble finding a spot. Many guests appreciate the monitored and secure parking facilities, which add an extra layer of safety. While the parking lot is a separate property and can sometimes feel quite far, there are plenty of spaces available, making it an adequate option. Although there are suggestions for better organization and more space, the overall feedback indicates that parking at Hotel Palacio Maya is a positive experience and the good location of the hotel complements this convenience.
Family
Hotel Palacio Maya emerges as an ideal destination for families seeking a comfortable and enjoyable stay. With spacious family suites available, the accommodation is designed to cater to the needs of parents and children alike. The presence of a bathtub in the rooms adds a layer of convenience for guests with younger kids. The hotel's family-friendly environment extends beyond the rooms, featuring a pool that has garnered love from children, as well as a playground and games specifically for their enjoyment.
While the gym facilities could benefit from better ventilation, the overall ambiance remains conducive to family time, making it a perfect spot for a family trip. Though it may not be the best choice for a romantic getaway, its proximity to the city center, only a 15-minute walk away, adds to its attractiveness for family vacations.
4 Star
Hotel Palacio Maya generally receives positive feedback, particularly for being a cosy and comfortable four-star hotel. Guests commonly praise its excellent facilities and great equipment, alongside its very beautiful setting. The hotel's location is also highlighted as a significant advantage, being very well situated. Secure parking and comfortable beds contribute to the overall positive experience with many finding the hotel to be a nice, quiet and clean place to stay. There are minor criticisms, such as issues with hot water and a few guests questioned its four-star rating. However, the affordability of the hotel often leaves guests impressed given the level of service and amenities provided.
Outdoor Pool
Hotel Palacio Maya's outdoor pool is frequently praised by guests for its beauty and size. The pool area is described as gorgeous, spacious and clean, providing a pleasant atmosphere for relaxation. Guests highlight the attractive combination of gardens and pool, featuring delightful elements such as peacocks and hammocks that enhance the overall experience. The semi-covered pool offers both sun and shade, catering to different preferences. Despite occasional repairs, the pool remains a stunning feature, adding significant value to the hotel's offerings. Although some mention the water being on the colder side, the majority of reviews emphasize the area's inviting and serene environment, making it an excellent spot for a refreshing retreat.
FAQ
Yes, Hotel Palacio Maya has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Palacio Maya.
No, Hotel Palacio Maya doesn't allow dogs.
Yes, parking facilities are available at Hotel Palacio Maya.
