Merida, 32 261 29 31 Garcia Gineres20.984716,-89.639388(Show on Map)
8.7
Very Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Real Mercedes generally receives positive reviews, especially for its location, comfort, and pet-friendly services. Situated in a prime area, the hotel offers convenient access to various city attractions and essential services, while providing tranquility away from the hustle and bustle. Guests appreciate the hotel's central yet peaceful location, complemented by hospitable staff and pet accommodation, making it ideal for both leisure and business travelers.
The breakfast offerings receive mixed feedback, with guests praising the taste of purchasable items while expressing dissatisfaction with the limited complimentary continental options. Rooms are commended for their spaciousness and comfort, particularly the beds, which are described as soft and cozy. However, some guests note minor drawbacks related to natural light and housekeeping inconsistencies.
Cleanliness is largely praised, with most guests impressed by the meticulous upkeep of rooms and common areas, despite occasional lapses in housekeeper availability. Staff service, in general, is seen as friendly and professional, although varying experiences with specific personnel occasionally detract from the overall satisfaction.
WiFi connectivity is another area of improvement, with guests experiencing fluctuating performance throughout the property. The pool receives mixed reviews as well, with many enjoying its clean and inviting ambiance, although some have noted lapses in maintenance.
One standout feature is the hotel's pet-friendly environment, which is highly appreciated by guests traveling with dogs. The well-maintained green spaces and specialized pet accommodations reinforce Hotel Real Mercedes as a welcoming choice for pet owners.
Overall, Hotel Real Mercedes is highly regarded for delivering a comfortable, well-located, and tranquil experience, catering effectively to pet owners while offering areas for minor improvements.
Categories
Dog Friendly
Pool
Outdoor Pool
Honeymoon
Family
Romantic
Business
Cheap
Accessible
4 Star
Outdoor Pool
Room Types
Twin RoomOffering free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious twin room offers air conditioning, a private entrance, a minibar, a seating area and a flat-screen TV with cable channels. The unit has 2 beds.
Junior SuiteProviding free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned suite provides a flat-screen TV with cable channels, a private entrance, a minibar and a seating area. The unit offers 1 bed.
Standard Double RoomThe spacious double room offers air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room provides a minibar, a seating area, a dining area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Budget Double RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a minibar and a seating area. The unit offers 1 bed.
Guest Reviews
8.7
Very Good
Review Summaries
Location
Hotel Real Mercedes is highly praised for its prime location, which is both convenient and versatile for various purposes. Situated just a short drive from the airport and with straightforward public transport connections to the city center, the hotel ensures easy access to different parts of the city. Guests highlight the proximity to essential services such as hospitals, clinics, and public transportation, as well as leisure spots like restaurants, shopping malls, the zoo, and popular parks including Peace Park and Americas Park. For those on business trips, its central location and 24-hour reception are noted as beneficial features.
The tranquil and safe surroundings provide a peaceful retreat from the city's hustle, ensuring restful stays. Visitors appreciate that despite its accessibility, the hotel is nestled in a quiet area that shields from street noise. Additionally, the presence of on-site parking is a plus for those traveling by car. Staff hospitality complements the location's convenience, and the hotel welcomes pets, adding to its appeal for pet owners. Though a minor drawback is occasionally mentioned regarding its 3.5 km distance from the city square, it remains extremely well-positioned for both leisure and business travelers seeking a central yet calm establishment.
Breakfast
Hotel Real Mercedes offers a breakfast experience that seems to have sparked mixed feelings among its guests. While many appreciated the delicious taste of the breakfasts available at the hotel’s restaurant, the complimentary continental breakfast included with accommodation often fell short of expectations. Guests frequently mentioned the basic nature of this breakfast, typically consisting of toast or cereal, rather than a more extensive offering. Some noted that it was adequate for a light meal, but others found it too limited, lacking in variety, and sometimes even disappointing.
Despite the limited nature of the complimentary breakfast, several reviews highlighted the tasty options available for purchase, suggesting that those willing to spend a little extra could enjoy a more satisfactory morning meal. The pricing for the additional items was generally seen as reasonable, especially considering the quality of the cooked items like eggs or green chilaquiles, which received particular praise. Overall, guests suggest the hotel should consider enhancing its complimentary breakfast to better align with the varied expectations of its diverse clientele.
Rooms
Hotel Real Mercedes offers a generally positive experience for guests focusing on room comfort and cleanliness. The rooms are notably spacious, featuring large, comfortable beds that invite guests to relax and enjoy a restful stay. Each room is well-equipped, with useful amenities such as minibars and mini-fridges enhancing the overall experience. Guests frequently highlight the cleanliness of the rooms, which are described as both fresh and pleasant.
Despite these positive aspects, some rooms lack natural light due to the absence of windows, which can be a drawback for those seeking bright and airy spaces. Additionally, a few reviews mention that the cleanliness in certain rooms could be improved, indicating some inconsistencies in housekeeping standards.
Overall, Hotel Real Mercedes delivers on providing roomy and comfortable accommodations, making it a solid choice for visitors seeking a relaxing environment with reliable amenities. However, prospective guests who prize natural light or stringent cleanliness might want to be mindful of these considerations when booking their stay.
Beds
The beds at Hotel Real Mercedes receive overwhelmingly positive feedback from guests, with many praising their comfort and spaciousness. Descriptions such as softness, coziness, and comfort are frequently used, suggesting that the beds offer a restful experience. Guests comment on the beds being super comfortable, extremely comfortable, and spacious, indicating both quality and size in favor of a good night's sleep. A notable highlight is the sturdiness and comfort of the mattresses and pillows, contributing to an overall relaxing stay. Although a few reviews suggest some beds have older mattresses, the general consensus seems to indicate that the majority of the beds meet guests' expectations for comfort. Wide beds add to the comfort level, making it suitable for various types of travelers seeking relaxation.
Cleanliness
Hotel Real Mercedes consistently impresses visitors with its overall cleanliness and well-maintained facilities. Numerous reviews highlight the hotel’s outstanding cleanliness, both in guest rooms and common areas such as the lobby and pool. Guests frequently emphasize the excellent attention to cleanliness provided by the hotel staff, who are noted for their diligence and friendliness. Rooms are reported to be spacious, with special mention given to the speed and care of the housekeepers, ensuring a consistently clean and pleasant environment.
The linens and sheets generally smell fresh, hinting at thorough housekeeping routines. Despite these positives, a few remarks indicate occasional lapses, such as instances where rooms initially appeared dirty or with stained sheets. In some cases, guests pointed out neglected areas or leftover items such as trash or shoes from previous occupants. Prompting these issues to the staff sometimes led to unsatisfactory responses, particularly due to unavailable cleaning personnel at certain times.
Nevertheless, most reviews reinforce the idea that Hotel Real Mercedes excels in providing a clean, well-located, and comfortable experience for guests. Alongside its commendable cleanliness standards, the hotel's amenities like spacious bathrooms and clean facilities add to the overall guest satisfaction.
Staff
Hotel Real Mercedes boasts an overall impressive service experience, with a significant portion of reviews highlighting the friendliness and attentiveness of the staff. Many guests particularly appreciated the warm reception service, noting the staff's willingness to help and accommodating nature. The dining room consistently received positive remarks, with guests praising a specific staff member for prompt and kind service. In general, the hotel's personnel are described as very nice, with a professional demeanor that enhances the guests' stay.
However, some reviews indicate inconsistencies, particularly regarding the restaurant and receptionist staff. Several guests reported encountering rudeness and poor service attitudes, which detracted from their overall experience. While the majority of the staff is described as friendly and courteous, these occasional lapses in service create a disparity in guest satisfaction. Despite this, many visitors found the combination of staff attention and the hotel's location notably satisfying, contributing to memorable experiences at the hotel.
Wi-Fi
When considering internet access during a stay at Hotel Real Mercedes, guests have experienced a range of connectivity performance. Many found the WiFi signal to be excellent and remarked positively on both the WiFi and air conditioning. Some guests noted that the internet worked well in specific areas, such as in individual rooms. However, there are also mentions of intermittent and unstable connectivity, particularly in certain parts of the hotel like the upstairs rooms. While some guests deemed the internet acceptable, others observed slow or poor performance, leading to a less consistent experience in terms of WiFi reliability throughout the hotel. Overall, while there are areas where internet access is commendable, there remain opportunities for improvement to ensure consistent service across the entire property.
Pool
The pool at Hotel Real Mercedes has garnered mixed feedback from guests. On the positive side, many guests describe the pool as a very nice and pleasant area, often noting its cleanliness and warm water when well-maintained. The pool area is characterized as small yet beautiful and welcoming, contributing to the overall appeal of the hotel's facilities. Additionally, visitors appreciate the combination of the pool with the garden, especially since it is also a pet-friendly environment. However, some guests have highlighted instances where the pool's maintenance fell short, citing it as dirty or poorly maintained at times. Although a good-sized pool and a fabulous spot for relaxation for some, attention to regular upkeep could enhance the overall experience.
Dog Friendly
Hotel Real Mercedes is highly regarded for its pet-friendly atmosphere, making it a top choice for travelers with furry companions. Guests appreciate the spacious, well-kept green areas that provide an ideal environment for dogs to play and relax. The hotel is known for accommodating pets comfortably, with specialized rooms featuring tile flooring and effective air conditioning to ensure a pleasant stay for all. The service towards pets is excellent, as staff warmly welcome pets and provide thoughtful care. Overall, the hotel stands out for its commitment to ensuring that both pets and their owners have a memorable experience.
FAQ
Yes, Hotel Real Mercedes has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Real Mercedes.
Yes, Hotel Real Mercedes welcomes dogs.
No, parking facilities aren't available at Hotel Real Mercedes.
