Merida, 470 Calle 62 Entre calles 55 y 5720.970744,-89.623365(Show on Map)
7.5
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Urban in Mérida is highly regarded for its prime location with many guests lauding its central position that provides excellent proximity to attractions, restaurants and bars. The hotel’s closeness to important landmarks such as the cathedral and Santa Lucia Square makes it an unbeatable base for exploring the vibrant city center.
Guests have mixed feelings about the breakfast arrangement, as it involves either a short walk to a nearby hotel or choosing alternative local eateries. While some find the off-site breakfast simple yet tasty, others feel it ranges from acceptable to less satisfactory.
The rooms at Hotel Urban are frequently described as spacious, clean and comfortable with modern designs and large beds. The suite is particularly recommended for its private terrace and pool. However, there are occasional issues with cleanliness, dampness and noise and some rooms lack windows and proper ventilation, leading to a somewhat claustrophobic feel.
Cleanliness at Hotel Urban receives varied feedback. Some guests note very clean and comfortable rooms, while others report dusty floors, dirty walls and inadequately cleaned bathrooms. The pool area also occasionally suffers from cleanliness and maintenance issues.
The staff at Hotel Urban are consistently praised for their friendliness and attentiveness. Many guests highlight the helpful and welcoming nature of the staff, particularly the reception team, although there are a few mentions of inconsistent professionalism among some staff members.
The hotel's free WiFi service is generally commended for its efficiency and good connectivity, despite some minor issues with signal consistency. The rooftop pool, while charming and enjoyed for its ambiance and views, often faces criticism for its compact size and cleanliness. Some guests find it too small and in need of better maintenance and sun protection.
Lastly, the beds at Hotel Urban are a highlight, frequently described as very comfortable and central to a positive guest experience. Though there are occasional complaints about uncleanliness and discomfort due to plastic mattress protectors, the beds are generally a significant factor in ensuring a restful stay.
Overall, Hotel Urban offers an excellent location with comfortable accommodations and friendly staff, though there are areas for improvement in cleanliness, breakfast arrangements and pool maintenance.
Categories
Pool
Outdoor Pool
Honeymoon
Family
Romantic
Cheap
Small
4 Star
Outdoor Pool
Room Types
Suite with TerraceThis double room offers a pool with a view. The spacious double room provides air conditioning, a private entrance, a terrace with an inner courtyard view as well as a private bathroom featuring a bath. The unit offers 1 bed.
Superior Double Room with Two Double BedsOffering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with streaming services, a private entrance, a wardrobe, a tiled floor as well as city views. The unit has 2 beds.
King RoomThis air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Guest Reviews
7.5
Good
Review Summaries
Location
The location of Hotel Urban in Mérida consistently receives high praise from guests. Many reviews highlight its central position with everything from attractions to restaurants and bars within walking distance. This hotel is noted for being very close to important landmarks such as the cathedral and Santa Lucia Square, making it an ideal base for exploring the city. Guests frequently describe the location as fantastic, unbeatable and perfect, appreciating how it places them right in the heart of downtown Mérida. Additionally, the convenience of being near the gastronomic corridor and other key sites adds to the hotel’s appeal. Overall, the well-located Hotel Urban offers both comfort and an excellent proximity to the vibrant city center.
Breakfast
Hotel Urban provides a mixed experience when it comes to breakfast. While the hotel itself does not have an in-house restaurant for breakfast, it arranges for guests to have their morning meals at a nearby hotel. This arrangement is well described by guests as being either a simple walk or a strange inconvenience, as it isn't always clearly communicated beforehand.
For those who take advantage of the breakfast option, opinions vary. Some praise the breakfast for being simple yet tasty, offering basic but satisfying options like eggs and toast. Others found the off-site breakfast to range from acceptable to disappointing, even describing some experiences as disastrous. Despite these discrepancies, there are mentions of the breakfast being particularly good or even excellent for some guests.
Overall, while the breakfast situation at Hotel Urban may require a short walk to an adjacent establishment, there are several nearby options for those who prefer different venues. Guests' experiences with the off-site breakfast are varied, but the convenience of location and alternative dining options nearby might make up for the inconsistency.
Rooms
Hotel Urban offers rooms that are often described as spacious, clean and comfortable. Many guests appreciate the large, comfortable beds and the modern design of the rooms. The hotel's central location, close to Santa Lucia Square and the departure station for Progreso, is another attractive feature.
However, some reviews point out inconsistencies, such as rooms not matching their online photos and issues with cleanliness in certain cases. There are complaints about dampness, humidity and musty smells. Noise from the street is an issue for some rooms and several guests have noted that certain rooms lack windows, natural light or proper ventilation, contributing to a somewhat claustrophobic atmosphere.
Despite these drawbacks, when the rooms are up to standard, they are considered very nice and comfortable with excellent bathroom facilities and attentive staff. The suite comes highly recommended for its private terrace and small pool. Overall, while there are mixed opinions about room conditions, the hotel’s prime location and comfortable beds receive consistent praise.
Beds
Hotel Urban has received numerous reviews praising its beds, highlighting them as a standout feature of guests' stay. Many guests described the beds as very comfortable with some even mentioning them as spacious and central to their positive experience. The comfort of the beds seemed to be a consistent theme, often noted alongside the hotel’s convenient central location. Superlatives like "super comfortable" and "super relaxing" frequently appeared, further emphasizing the high level of comfort provided.
However, not all feedback was entirely positive; a few reviews pointed out specific issues such as uncleanliness and discomfort due to the use of plastic mattress protectors, which caused sweating in the high-temperature environment. Despite this, the overall sentiment expressed in the reviews indicates that the hotel's beds contribute significantly to a restful and enjoyable stay.
Cleanliness
Hotel Urban faces mixed reviews regarding its cleanliness. On the positive side, some guests reported very clean and comfortable rooms, noting the distinctive smell of cleanliness and appreciating sterile conditions. The hotel's pool on the terrace also received commendations for its comfort. However, several guests highlighted significant cleanliness issues, ranging from dusty and stained floors to inadequately cleaned bathrooms. Problematic areas included hairs on beds, old sheets and towels, dirty walls, curtains and furniture, as well as poorly maintained facilities exhibiting a worn and decrepit feel. The poor state of cleaning extended to the pool area, suggesting a need for more thorough maintenance and attention to hygiene overall.
Staff
Hotel Urban has garnered significant praise for its staff with numerous reviews highlighting their friendliness and attentiveness. Guests frequently describe the staff as very friendly, helpful and hospitable with good service consistently noted. The reception team, in particular, has been mentioned for their good attitude and service, ensuring a pleasant check-in experience for most visitors.
The staff's commitment to guest comfort stands out with several reviewers noting that staff members go out of their way to assist. Words such as "kind," "attentive," and "approachable" are commonly used to describe their interactions. Many guests appreciate the excellent service and the positive treatment they receive during their stay.
However, there are occasional mentions of inconsistent friendliness and professionalism among the staff. A few reviews indicate a need for more kindness and better attitudes from certain staff members, particularly at the reception. Some guests experienced less favorable interactions, describing some staff as indifferent or even rude.
While the vast majority of feedback regarding the staff at Hotel Urban is positive, highlighting their helpful and welcoming nature, there are areas for potential improvement in consistency and overall friendliness across the board.
Wi-Fi
Guests at Hotel Urban generally commend the WiFi service, frequently describing it as efficient, good and even perfect functioning. Many guests highlight strong, fast connections and note that the internet reception is significantly better than in other places they have stayed. Nonetheless, there are some recurring issues reported by guests, such as the WiFi signal dropping constantly or the connection not linking properly at times. Despite these occasional shortcomings, overall feedback suggests that the hotel's WiFi service largely meets guests' expectations and needs for connectivity.
Pool
Hotel Urban's rooftop pool receives mixed feedback from guests. Positively noted for its beautiful terrace setting, the pool area adds a unique charm to the hotel with some finding it great and the combination of the terrace and pool excellent for an enjoyable stay. Despite its compact size, which many guests highlight, the pool and rooftop area are generally perceived as acceptable and comfortable with the added advantage of a good price point for the amenities provided.
Guests appreciate the favorable view and the ambiance the rooftop pool provides, but several concerns are raised about its cleanliness and maintenance. Numerous reviews mention the pool being dirty with some specifying it seemed too unclean to use. Issues such as the pool being out of order at times and needing more attention are also commonly noted.
Additionally, the lack of sun protection, like umbrellas, makes the area quite exposed, which can be uncomfortable due to the strong sun. While the pool's compactness is repeatedly discussed with some likening it to an outdoor bathtub or footbath, the overall consensus is that despite its small size and cleanliness issues, the pool and rooftop terrace can be enjoyable with some improvements.
FAQ
Yes, Hotel Urban has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Urban.
No, Hotel Urban doesn't allow dogs.
No, parking facilities aren't available at Hotel Urban.
