Merida, Calle 60 No 472 x 53 y 55 Col Centro20.971568,-89.622193(Show on Map)
7.9
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Maison del Embajador stands out as a prime choice for travelers visiting Mérida, thanks to its exceptional location in the heart of the historic city center. Guests consistently praise its convenient proximity to key tourist attractions, numerous dining options and shopping venues, all within walking distance. The hotel's tranquil ambiance is enhanced by beautifully maintained common areas, including a lush garden and an inviting pool, making it a serene retreat after a day of exploration. The attentive and friendly staff further contribute to the welcoming and hospitable atmosphere, ensuring a pleasant stay.
Reviews of the breakfast experience, however, present mixed sentiments. Some guests find it delicious, particularly enjoying the coffee and friendly service, although many note the limited variety and suggest improvements such as adding yogurt and cereal. Temporary issues requiring guests to dine at a nearby café have been highlighted with some finding it inconvenient.
The rooms at Maison del Embajador receive varied feedback. Many guests appreciate their spaciousness, cleanliness and comfort. Positive comments are directed at the decent interior design and good-sized bathrooms. However, some guests report issues like old furniture, dim lighting and damp conditions, leading to an overall mixed experience. Maintenance problems such as noisy climates, broken fixtures and room odor detract from an otherwise comfortable stay for several visitors.
Cleanliness generally receives favorable feedback with special mention of daily cleanings contributing to a well-kept environment. However, recurring issues like mosquitoes in the rooms and inconsistent pool maintenance are noted areas needing attention.
The staff is frequently highlighted for their friendliness and excellent service. Special mentions of specific team members add to the positive atmosphere, though there are occasional notes of inconsistent service quality.
On the downside, the WiFi service generally disappoints with many guests experiencing weak and unreliable connections. Despite a few positive mentions, significant room for improvement remains.
Maison del Embajador is also noted for its family-friendly features, offering spacious rooms and amenities catering to group stays. The central location is ideal for family explorations, though minor setbacks such as occasional elevator and maintenance issues are mentioned.
For nightlife enthusiasts, the hotel's surroundings offer a vibrant scene with numerous bars and clubs, although the lively atmosphere may result in late-night noise, potentially disruptive for those seeking peaceful rest.
The beds mostly receive favorable reviews for their comfort and good size, though some guests report issues with old or uncomfortable mattresses and pillows.
Overall, Maison del Embajador provides a solid four-star experience, offering essential services and delivering good value for its location. While some aspects like breakfast variety, room conditions, WiFi and pool maintenance could use improvement, the superb location, friendly staff and general comfort make it a viable option for travelers to Mérida.
Categories
Family
Nightlife
4 Star
Pool
Outdoor Pool
Parking
Cheap
Outdoor Pool
Room Types
King RoomModern, air-conditioned rooms feature a king-size bed, balcony and flat-screen cable TV. There is a minibar, and work desk, as well as a trouser press and ironing facilities. The private bathroom comes with a hairdryer.
Family RoomModern, air-conditioned rooms feature a balcony and flat-screen cable TV. There is a small fridge, safe and work desk, as well as a trouser press and ironing facilities. The private bathroom comes with a hairdryer.
Please note that the price is based on 3 guests. Maximum occupancy is 6.
Double Room with Two Double BedsThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 2 beds.
Deluxe Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 2 beds.
Deluxe RoomThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 1 bed.
Guest Reviews
7.9
Good
Review Summaries
Location
Nestled in the heart of Mérida, Maison del Embajador boasts an exceptional location, making it a prime choice for travelers eager to explore the historic city center. Visitors consistently praise the hotel's proximity to key tourist attractions, significant historical sites and an array of restaurants and shops. The convenience of being centrally located allows guests to effortlessly immerse themselves in the vibrant atmosphere and culture that Mérida has to offer.
Several reviews highlight the ease of access to popular spots such as the Central Plaza, Santa Lucía Square and the majestic Cathedral, all within walking distance. This ideal positioning not only enhances the sightseeing experience but also ensures that guests have a plethora of dining options and cozy cafes at their disposal, all just a few steps away.
The hotel's tranquil ambiance and beautifully maintained common areas, including a lush garden and inviting pool, provide a serene retreat after a day of exploration. Additionally, the attentive and friendly staff contribute to the welcoming atmosphere, ensuring a pleasant stay for all visitors.
Despite some temporary disruptions due to street remodeling near the entrance, the overall location remains highly favored among guests, confirming its status as a top spot for convenience and enjoyment in downtown Mérida.
In summary, Maison del Embajador's unbeatable location, combined with its excellent facilities and service, offers travelers an ideal base for discovering the charms of Mérida. Whether you are drawn to the rich historical heritage or the lively local scene, this hotel stands as a stellar choice for a memorable stay in the city.
Breakfast
Maison del Embajador offers mixed experiences when it comes to breakfast. While some guests found it delicious, particularly praising the coffee and appreciated the friendly service, others highlighted issues such as limited variety and repetitive options. The breakfast is noted to be balanced and filling with the possibility to request more quantity if needed, although some guests felt it could be improved with more options like yogurt and cereal.
Several reviews mentioned that breakfast is not served on the premises due to ongoing kitchen maintenance or other issues, requiring guests to walk to a nearby café, which some found inconvenient. A few guests experienced problems with breakfast vouchers and felt the need for better organization and communication from staff. Despite these points, the overall sentiment suggests that there is room for improvement, particularly in expanding the menu and ensuring a more seamless breakfast experience.
Rooms
Maison del Embajador offers a mixed experience in terms of its rooms with several reviews highlighting specific strengths and areas in need of improvement. Many guests appreciated the spaciousness and cleanliness of the rooms, noting that they were large, comfortable and well-maintained throughout their stay. Some rooms were described as quiet and provided a pleasant stay, while also boasting decent interior design and furnishings.
The bathrooms, which were generally of a good size, were another positive aspect with showers that provided ample water pressure. Several reviewers praised the rooms for being prepared and ready upon arrival, offering a sense of efficiency and convenience.
However, there were notable criticisms regarding the condition and maintenance of some rooms. Instances of old and worn-out furniture, dim lighting and issues like mold, moisture and damp stains were mentioned. A few guests found their rooms to be small, dark and lacking proper upkeep with some even comparing them to a "cave" due to minimal daylight and poor ventilation.
Additional issues included noisy climates, broken fixtures and peculiar layouts such as wardrobes in bathrooms. The presence of mosquitoes and an overall feeling of neglect in certain rooms detracted from the experience for a number of visitors. Despite these challenges, the hotel's superb location and friendly staff were consistent highlights that contributed positively to many guests' stays.
Beds
The beds at Maison del Embajador elicited mixed reactions from guests, although many found them to be quite comfortable. Positive comments highlight the comfort of the mattresses with some guests deeming them soft and of good size, while others lauded the king-sized beds and the multi-sized pillows available. Descriptions such as "fantastic," "superb," and "very comfortable" are frequently used, indicating a generally favorable experience for many visitors.
However, some guests noted that the beds were old, sagging in the middle and sometimes out of alignment, leading to discomfort. Issues with hard or uncomfortable mattresses and pillows were also mentioned. Additionally, a few reviewers pointed out specific problems such as a wet bed on one side or small bed sizes. Instances of hard or high pillows reducing sleep quality were also highlighted.
The experience seems to vary significantly among guests, but the overall sentiment tilts towards comfort with isolated issues seemingly impacting the overall perception of bed quality at the hotel.
Cleanliness
Maison del Embajador garners fairly positive feedback regarding its cleanliness with many guests praising its spacious, very clean rooms and consistent daily cleaning. Several visitors appreciate the cleanliness of the accommodations, which are described as clean and friendly. The hotel also receives acknowledgment for being well-kept, clean and well-located near the historic center.
However, the reviews are not without criticisms. A recurring issue mentioned is the presence of mosquitoes in the rooms. Furthermore, there are numerous complaints about the condition of the pool, which is often described as dirty or out of service. The bathrooms also draw scrutiny with some guests pointing out poor cleanliness, clogged sinks and inadequate maintenance.
Despite these concerns, the hotel's staff is noted for their friendliness. While the rooms are generally kept clean, maintenance issues and occasional lapses in housekeeping leave some room for improvement.
Staff
At Maison del Embajador, the highlight for many guests is undoubtedly the staff, who are frequently described as friendly, warm and attentive. Several employees, such as Francisco, Sarah and Paola, receive special mention for their professionalism and helpfulness, enhancing the overall guest experience with their exceptional service. The reception staff, in particular, often stand out for their politeness and eagerness to assist, ensuring a welcoming and hospitable environment from the moment of arrival.
Guests frequently note the excellent attention provided by the hotel team with the reception service being particularly praiseworthy. Instances of very friendly and helpful staff are commonly cited, contributing to the comfort and satisfaction of guests during their stay. The restaurant staff also receive accolades for their friendliness, adding to the positive dining experience.
However, there are occasional mentions of inconsistency in service quality. Some guests have encountered unhelpful or unfriendly receptionists, while others noted instances where the assistance promised by staff was not fulfilled. These less favorable experiences seem to be exceptions rather than the norm but are worth noting for those considering a stay.
The physical facilities of Maison del Embajador are generally well-received with mentions of comfort and cleanliness contributing to the appeal. Yet, some reviews hint at areas for improvement, such as the maintenance of green spaces and addressing occasional issues like room odors.
Overall, while Maison del Embajador offers a friendly and accommodating environment bolstered by its staff, potential guests might experience variability in service quality.
Wi-Fi
The WiFi at Maison del Embajador has left many guests less than impressed. Common feedback points toward a choppy and volatile internet connection with some guests experiencing constant failures and a weak signal throughout their stay. Others mentioned that the WiFi often disconnected during work conferences and struggled with WhatsApp calls, though it sufficed for basic browsing. Some guests reported that the internet did not reach their rooms at all, while others found the signal unreliable. Despite scattered mentions of a reliable and fast WiFi experience, it seems the overall consensus is that there is significant room for improvement when it comes to internet connectivity at this hotel.
Family
Maison del Embajador is recognized as a family-friendly hotel with features that cater to group stays and family vacations. The hotel's prime location is consistently praised, making it a convenient base for exploring the surrounding area. Families appreciate the common areas which are great for relaxed, communal meals.
While the hotel boasts spacious rooms perfect for accommodating families, some amenities, such as the TV in the family room, did not work during some stays. Despite minor setbacks such as an occasionally unresponsive elevator, guests noted that children particularly enjoyed the pool, which was a highlight for families with young ones.
Overall, Maison del Embajador is noted as a good place for family gatherings with its large rooms and central location, even though a few guests faced inconveniences with service and maintenance.
Nightlife
The area around Maison del Embajador is bustling with vibrant nightlife, making it an ideal spot for those who enjoy being in the thick of the action. With numerous nearby bars, restaurants and clubs, there is no shortage of entertainment options. However, the lively atmosphere comes with the trade-off of noise, especially during the late hours. Guests have noted that the nearby bars and nightclubs often play loud music late into the night, which might be disruptive for those seeking a peaceful rest. The hotel's proximity to these nightlife spots can mean street noise from cars and passersby throughout the night. While the location offers a rich nightlife experience, it may not be the best choice for those looking for a quiet and restful stay.
4 Star
Maison del Embajador is recognized for being a good 4-star hotel offering essential services such as room service and breakfast. Most guests agree it delivers a solid four-star experience, albeit with some not entirely satisfied with certain aspects like the pool and overall style, which some felt did not fully meet 4-star standards. Located conveniently on the main street in the city center, the hotel provides spacious and clean rooms. Guests also appreciated the very beautiful terrace and the swimming pool. While the hotel is described as basic, many consider it reasonable given the price, making it a viable option for travelers seeking value in a central location.
FAQ
Yes, Maison del Embajador has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Maison del Embajador.
No, Maison del Embajador doesn't allow dogs.
Yes, parking facilities are available at Maison del Embajador.
