SLS LUX Brickell is hands down one of the best hotels in Brickell, thanks to their exceptional staff. Guests absolutely raved about the employees, including Francisco and Thalia at the front desk who received special recognition, as well as Anna, Mario and David who made their stay extra special. Many guests also praised the porter George for his politeness. The staff were described as friendly, helpful, wonderful, courteous and attentive. Although there were a few comments about some staff members being off-putting or inattentive at times, most guests were impressed by the level of service they received. The location was also highly praised with many guests saying it was great. The only downside was that earlier in the day, the pool area ran out of towels. However, the issue was promptly resolved by a staff member named Friztner. Overall, guests had an amazing experience with the hotel staff, making SLS LUX Brickell a top choice for travellers.