Protea Hotel by Marriott Gaborone Masa Square is a great option for travelers looking for a well-situated location in the heart of Gaborone's busy business district. The hotel is located within the governmental buildings and centers of learning and it's easy to get around thanks to the credible Uber service available. The breakfast is mostly praised for its good quality, timely service and variety of great choices available. The rooms are spacious and comfortable with clean and well-maintained facilities, although some furniture is dated and stained. The property overall is exceptionally clean and relaxed with friendly and efficient staff who go above and beyond to assist guests with any requests. The wifi has mixed reviews with some guests reporting unstable connections, weak internet and difficulty making online calls, while others praise it as really good and uninterrupted. Overall, guests were impressed with the friendly and helpful nature of the staff at the Protea Hotel by Marriott Gaborone Masa Square.
Gaborone Hotel is highly regarded for its prime location, offering easy access to transport links and local amenities. Situated near the bus terminal, the hotel is perfect for travelers who value convenience for both local and distant journeys. Its central yet peaceful setting is complemented by nearby shops, adding to its practicality. Guests consistently praise the strategic positioning within the city for its accessibility.
The accommodation itself excels with spacious, clean rooms that provide a quiet and comfortable environment. Guests appreciate the thoughtful touches such as free bathroom slippers, enhancing the comfort of their stay. Despite the occasional dated appearance of furniture and varying functionality of amenities like TVs and bar fridges, the rooms generally meet expectations.
Cleanliness is another strong point for the hotel, with rooms well-maintained and equipped with essential facilities such as air conditioning and ample storage space. Although corridors might require some attention, the overall cleanliness standard satisfies most guests. The hotel is largely considered safe and offers dependable customer service.
The staff at Gaborone Hotel are celebrated for their professionalism and friendly demeanor, contributing significantly to the positive guest experience. They are noted for being attentive and helpful, with particular praises directed at specific team members such as Regis, Christine, and Frank for their exceptional service. Even with a minor exception at reception, the staff's dedication to excellent hospitality is evident and leaves a memorable impression on guests.