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Summary of reviewsCityBlue Creekside Hotel & Suites in Mombasa enjoys a desirable location with easy access to the airport, city center and key business hubs. Guests appreciate its central position, beautiful waterfront views and tranquil environment, making it an ideal spot for both business and leisure travelers. The scenic surroundings, including well-maintained gardens, contribute to a serene yet vibrant atmosphere.
The hotel’s breakfast buffet receives high praise for its variety and presentation, offering both local and continental options. Highlights include a delicious Swahili breakfast menu, fresh fruit and excellent service from the staff. Dinner experiences are mixed with some enjoying the à la carte options while others found the buffet lacking in quality and variety. The outdoor dining by the pool adds a pleasant ambiance despite occasional service delays.
Rooms at CityBlue Creekside Hotel & Suites are spacious and comfortable, often noted for their beautiful views and modern decor. While guests appreciate the clean and ventilated rooms, there are calls for better maintenance and updates to various fixtures.
Cleanliness is generally commendable with the hotel maintaining a tidy and professional appearance. However, some areas, particularly bathrooms, could benefit from improved upkeep to address issues like mold and rust. The hotel staff are a standout feature, frequently praised for their attentiveness, friendliness and professionalism, significantly enhancing guests’ overall experience.
WiFi at the hotel is reliable and fast in many areas, though there are occasional connectivity issues in some rooms. The gym, while small, offers a good workout space and is appreciated for its maintenance and pleasant view. Enhancing accessibility and equipment quality could further improve guest satisfaction.
The pool area is a favorite among guests, appreciated for its picturesque views, extended operating hours and pleasant atmosphere. Despite some cleanliness concerns and occasional crowding, the pool remains a highlight of the hotel experience.
Parking facilities at the hotel are secure and ample, accommodating both cars and motorcycles. While some guests suggest better signage, the general consensus is that the parking is convenient and sufficient.
Families find the hotel accommodating with amenities catering to both parents and children. The provision of baby food and kid-friendly spaces add to a positive family-friendly environment.
Overall, CityBlue Creekside Hotel & Suites offers a comfortable and scenic stay with high marks for its location, friendly staff and breakfast offerings, though some improvements in dining variety, room maintenance and WiFi consistency could enhance the experience further. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This hotel has been mentioned in lists of properties in the area that are taking steps towards sustainability.
Hotel for Honeymoon
The hotel features a swimming pool, fitness center, and a garden with a waterfall, fountain, and fishpond. It is situated along Tudor Creek, offering views of the river and the Indian Ocean. The creek views provide a romantic backdrop, and there is a special honeymoon suite.
Family Friendly Hotel
An inland option that offers suites, providing more space which can be beneficial for families. It includes hotel facilities like a pool.
Romantic Hotel
Located along Tudor Creek, this hotel offers a tranquil setting with a swimming pool, fitness center, and a garden with scenic features. The picturesque creek views and honeymoon suite options make it an ideal choice for couples seeking a romantic escape.
Hotel with Swimming Pool
The hotel features a swimming pool and a garden with a waterfall, fountain and fishpond.
Outdoor Pool
Business Hotel
CityBlue Creekside Hotel & Suites offers a business center and meeting facilities, complemented by amenities like complimentary internet access. Its location and services cater to business needs.
Hotel with Parking
This hotel provides parking. The presence of 'Suites' in the name suggests a higher-end establishment that caters to guests who value convenience, including parking.
Hotel with Gym
This hotel features a gym and is appreciated for its comfortable workout space. While some guests have noted minor maintenance issues, the gym is generally well-equipped and offers a pleasant fitness experience.
4-Star Hotel
This hotel offers a blend of comfort and convenience with its well-appointed suites. Its location near Tudor Creek provides a unique setting, making it a suitable choice for a relaxing stay.
Hotel with Outdoor Pool
Features an outdoor swimming pool with scenic views overlooking Tudor Creek and the Nyali Bridge, offering a pleasant backdrop for a swim.
Room Types
Deluxe Room with Creek ViewThis very spacious double room features a balcony and sea views. This room also offers satellite TV and a minibar. The en suite bathroom comes with a shower and a hairdryer.
Deluxe Room with Garden ViewThis air-conditioned suite features a balcony with garden views, a kitchenette, and dining and lounge areas. The en suite bathroom is comes with a hairdryer and complimentary toiletries.
Superior SuiteThis spacious, air-conditioned suite features an open-plan kitchenette, dining and lounge area. It also comes with a balcony with garden views, and an en suite bathroom with a hairdryer and complimentary toiletries.
Standard Twin Room with Garden ViewThe spacious twin room offers air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Guest Reviews
7.5
Good
Location
CityBlue Creekside Hotel & Suites enjoys an enviable location, offering convenient access to a range of attractions and amenities in Mombasa. Positioned centrally, the hotel is just a short distance from the airport, city center and major business hubs like Nyali and Shimanzi. Its proximity to key transport links, including the train station and bridge to the island, makes it an ideal choice for travelers on the move.
The hotel's position by the water provides guests with stunning views of the creek and the ocean, perfect for both relaxation and business. Visitors regularly compliment the serene and secure environment, away from the city's hustle and bustle, yet close enough to enjoy the vibrant nightlife, shopping and eateries. The scenic waterfront location is particularly appreciated, offering a peaceful retreat with beautiful views from balconies and well-manicured gardens.
While the hotel is central and highly accessible, some guests mention the need for a tuk-tuk or taxi to explore nearby beaches, clubs and restaurants. Nonetheless, the convenient location and pleasant surroundings, paired with spacious and clean rooms, make CityBlue Creekside Hotel & Suites a favorable option for both business and leisure travelers seeking comfort and picturesque views in Mombasa.
Breakfast
CityBlue Creekside Hotel & Suites offers a breakfast experience that generally receives favorable reviews from its guests. The breakfast is frequently described as good with many praising its variety and presentation. Guests often highlight the buffet format, noting it includes a range of dishes such as pancakes, eggs and even a Swahili breakfast menu. The extensive selection typically includes fresh fruit and the famous watermelon juice that seems to set the tone for a satisfactory meal.
Several reviewers specifically appreciated the breakfast's wide variety, describing it as generous and delicious. The buffet is commended for catering to diverse tastes with both cold and hot options available. Standout mentions include the attentive service from staff like Vincent and the quality culinary offerings prepared by Chef Daniel.
Despite the generally positive comments, a few reviews pointed out areas for improvement. Some guests found the breakfast repetitive or lacking in variety and quality, particularly for a 4-star establishment. There were also remarks about the need for better organization during breakfast times and additional inclusions like water.
Overall, while there are bouts of inconsistencies, the breakfast at CityBlue Creekside Hotel & Suites is largely well-received, praised for its generous options, delicious food and the effort put in by the friendly staff to ensure a pleasant dining experience.
Dinner
At CityBlue Creekside Hotel & Suites, the dinner experience presents a mixed array of feedback from guests. On the positive side, there are commendations for a good choice of food for dining with some guests enjoying a fantastic dinner and finding the à la carte food satisfying. The BBQ chicken and the generous portions ensure that those who dine are usually well-fed and some guests even lauded the meals served by Chef Daniel. Outdoor dining by the pool on special occasions, like Christmas Eve, also adds a nice touch to the overall ambiance.
Despite these positives, other reviews indicate areas needing improvement. Several guests remarked on the limited variety and quality of the dinner buffet with some stating it wasn’t worth the price. The quality of food did not meet the expectations set by the hotel's previous standards and some found the dinner and breakfast levels significantly poorer compared to a few years ago. Service times were a common issue; guests noted that meals took almost two hours to arrive with others describing the restaurant service as slow and appalling. A few guests found the food to be not fresh, mediocre or simply not very good.
In terms of value, some guests found the meals too expensive given the quality offered and the dinner menu was sometimes incomplete. The setting by the pool during dinner was appreciated, although the overall dining experience, unfortunately, fell short for many. The bar area and pool nonetheless provide a pleasant escape for an afternoon of leisure despite the shortcomings in food and service.
Rooms
The rooms at CityBlue Creekside Hotel & Suites offer a mix of experiences for guests. On the positive side, many visitors appreciated the spaciousness and comfort of the rooms. They highlighted large, well-decorated spaces with beautiful views, especially those overlooking the creek. Some rooms featured convenient amenities like kitchenettes, balconies and comfortable beds, which added to their enjoyment. The ventilated and clean environments further enhanced the stay for several guests with some noting the cleanliness and modern decor.
However, not all feedback was glowing. Numerous reviews pointed out that the rooms and facilities showed signs of wear and tear with some fixtures being outdated or in need of serious renovation. Issues such as moldy bathrooms, rusty accessories and a general lack of maintenance were common complaints. Guests also noted recurring problems with cleanliness in certain areas like bathrooms, utensils and cabinets.
Despite the mixed opinions on room conditions, the overall impression is that while the spaciousness and views are definite highlights, the hotel could improve by addressing maintenance and updating older features.
Beds
CityBlue Creekside Hotel & Suites offers beds that many guests find comfortable with numerous reviews highlighting that they are well made and provide a good night’s sleep. Several guests appreciated the comfort and quality of the beds, describing them as comfy and incredibly comfortable. The bedding and mattresses were often noted for being very comfortable and spacious. Additionally, the decoration on the beds received positive mentions for being beautifully done.
However, some reviews pointed out issues with the hardness of the beds and the outdated, unclean condition of the bedding and pillows. A few guests mentioned that the pillows were hard and musty and there were reports of beds making noise. Moreover, some noted the need for better noise protection in their sleeping areas and expressed concerns about the cleanliness of the beddings. The presence of mosquito nets on some beds was noted, though these did not always fit properly.
Overall, while most guests found the beds comfortable and satisfactory, the hotel could benefit from addressing the concerns about bed hardness, cleanliness and noise for an improved guest experience.
Cleanliness
CityBlue Creekside Hotel & Suites impresses guests with its generally clean and tidy premises. Many appreciate the spacious, clean rooms and the consistent housekeeping efforts to maintain cleanliness. The hotel exudes a neat and professional appearance, from the entrance and lobby to the rooms and hallways, making it a comfortable choice for many visitors. Guests enjoy the fresh-smelling, well-maintained rooms and the gardens and pools are also kept clean, enhancing the overall appeal of the property.
However, certain areas require attention. Some rooms and bathrooms show signs of neglect with instances of mold, rust and stains. There are occasional reports of musty smells and dampness and some amenities, including towels and bedding, appear old and need replacement. Maintenance issues, such as faulty fixtures and dusty utensils, detract from the otherwise positive experience. Some guests also mention that, despite the accommodations generally being clean, there are lapses in thoroughness and periodic maintenance, sometimes resulting in unpleasant discoveries like dirty mosquito nets or unclean kitchen sinks.
Efforts to enhance cleanliness and timely housekeeping responses could significantly improve guest satisfaction. Despite these issues, the hotel's dedication to keeping the premises clean, along with its spacious and inviting rooms, leaves a favorable impression on many.
Staff
At CityBlue Creekside Hotel & Suites, the staff receive overwhelmingly positive feedback for their attentive and friendly service. Guests repeatedly emphasize how helpful and enthusiastic the staff is with some noting their professionalism and courteous demeanor. The housekeeping team is commended for maintaining high standards, while specific staff members, like Ms. Agnes and Mr. Gabriel, are highlighted for their exceptional assistance and dedication to meeting guests' needs.
The front desk staff, including notable mentions like Faith and Paula, are described as attentive and efficient, although there are instances where some guests found reception service inconsistent. Despite these occasional critiques, the overall consensus is that the staff’s friendliness and willingness to assist greatly enhance the guest experience.
Staff members are praised for their quick response times and efficient service, particularly in making guests feel welcome from the moment they arrive. Whether helping with excursions or ensuring comfort during the stay, the team’s accommodating nature stands out. Overall, guests find the staff at CityBlue Creekside Hotel & Suites to be a key component of their positive stay, contributing to a warm and hospitable environment.
Wi-Fi
CityBlue Creekside Hotel & Suites offers a mixed experience when it comes to WiFi connectivity. The WiFi is described as working and reliable in many parts of the property with some guests even praising it as very powerful, fast and top-notch. Several users found the internet to be stable, fast and reliable, making it conducive to browsing and work.
However, not all visitors shared this positive experience. Some reported issues such as intermittent and spotty connections, particularly in certain rooms where the WiFi didn't work at all or was very weak. These inconsistencies were sometimes resolved, but the unreliability still detracted from their stay. Overall, while the WiFi at CityBlue Creekside Hotel & Suites can provide a strong and fast connection, there is room for improvement to ensure consistent coverage throughout the entire property.
Gym
CityBlue Creekside Hotel & Suites features a gym that has received mixed reviews from its guests. Many appreciated the comfortable gym and the freedom to use it at any time with some highlighting that it is surprisingly well maintained and equipped with everything needed for a good workout. Despite its small size, the gym also offers a pleasant view, adding to the overall fitness experience.
However, not all feedback was positive. Some guests faced challenges such as having to climb multiple floors to access the gym and finding it closed or locked without prior warning from the front desk. The gym equipment, particularly the cardio machines, were sometimes reported as unusable or in need of repair. Additionally, a few guests noted that the gym facilities could use an upgrade to enhance the overall experience.
Overall, while the gym at CityBlue Creekside Hotel & Suites has potential and offers a nice workout space, improvements in maintenance and accessibility could elevate the guest experience.
Pool
CityBlue Creekside Hotel & Suites features a variety of opinions regarding its pool with many guests praising it for its beautiful views, comfortable amenities and overall pleasant atmosphere. The pool, which offers a picturesque creek view, is highlighted for being both large and well-maintained, providing a scenic spot for relaxation and swimming. Several reviews commend the heated aspect of the pool, making it a nice retreat on hot days.
The pool area is complimented for its dining potential, particularly for enjoying a sunset and the adjacent garden bar adds a touch of charm with a notably friendly staff ready to serve food and drinks. Despite some comments regarding the pool being small and occasionally crowded, as well as issues with cleanliness of sunbeds and occasional maintenance closures, the general sentiment remains positive. The pool's extended hours, staying open until midnight, further enhance its appeal for evening relaxation.
Although there are mentions of local swimmers and noise from the pool bar's music playing late into the night, many find the pool area to be a great place for leisure and a cool-off spot. Overall, the pool at CityBlue Creekside Hotel & Suites is consistently appreciated for its lovely ambiance, excellent views and the enjoyable experience it offers to guests.
Parking
The parking situation at CityBlue Creekside Hotel & Suites receives generally positive remarks from guests. The hotel offers a secure location with a parking garage accommodating both cars and motorcycles. Guests frequently mention sufficient and excellent parking facilities, noting an ample parking area with enough space for multiple vehicles. There is usually ease of parking and the presence of free and convenient parking is appreciated. However, some guests do suggest that the parking could use some improvements, particularly regarding better signage to guide visitors from the parking area to their destination. Despite a few scattered concerns, the consensus is that the parking facilities are more than adequate for a comfortable stay.
Family
CityBlue Creekside Hotel & Suites provides a commendable environment for families looking for a pleasant stay. The hotel is particularly noted for being family-friendly, offering various amenities that cater to the needs of both parents and children. While some guests mentioned the kid-friendly space is more suitable for younger children, the overall experience is described as being enjoyable and engaging for the entire family.
One of the highlights is the thoughtful provision of baby food, prepared daily and always on time, ensuring even the youngest guests are well taken care of. Additionally, the hotel offers practical amenities like baby cots, which have been appreciated by families traveling with infants.
The convenience of having child-friendly food options and a space that allows parents to distribute tasks among their children has been positively noted, making it a good option for family stays. The overall atmosphere and services provided by the hotel have led many to affirm it as a great choice for family holidays. While it may not be perfectly suited for older kids, the hotel’s commitment to creating a welcoming environment for families stands out.
4 Star
CityBlue Creekside Hotel & Suites presents a mixed picture when it comes to its four-star rating. While some guests find the hotel worth its four-star status, others believe it barely reaches two stars by local or international standards. The hotel has been described as a comfortable business hotel that aligns well with modern European or American four-star standards. The experience at CityBlue Creekside Hotel & Suites is generally considered to offer good value for money and guests have had pleasing stays fitting a four-star experience.
However, it's also noted that the facilities are quite basic and do not always meet the expectations of a four-star rating. The accommodations are simple and not overly fancy, leading some to feel the hotel is overrated for its claimed star level. There are suggestions that the quality of certain amenities, like the bathroom, needs improvement to truly reflect a higher standard. Overall, while there are positive aspects to the hotel's service and value, the consistency in quality and facilities may not entirely match what one might expect from a four-star hotel.
Business
CityBlue Creekside Hotel & Suites offers a practical and convenient option for business travelers with numerous reviews highlighting its suitability for short business trips and stays. Its strategic location is appreciated for business appointments and allows for a balance between work and relaxation. Guests note that the hotel provides all essential business-friendly services, making it a reliable choice for professional needs. Although some mention that the property shows signs of age and may need refurbishment, it remains well-maintained and functional for those on work-related visits. Overall, it comes recommended for its dedication to meeting the requirements of business travelers.
Outdoor Pool
The outdoor pool at CityBlue Creekside Hotel & Suites has garnered positive feedback from guests, highlighting its appeal as a lovely and relaxing spot. Many guests appreciated the clean and safe environment with consistent maintenance ensuring the pool remains inviting. The pool area is described as nice with surrounding spaces adding to the overall pleasant experience. The views from the pool area, including a unique sight of a school of bambis, were noted as a highlight for some visitors. The pool's extended hours, being open until midnight, provide ample opportunity for guests to enjoy this amenity. Despite some remarks about the pool being overcrowded or small and occasional concerns about chlorination, the general consensus is that the pool is a great place to unwind with some even calling it amazing and spacious.
Honeymoon
CityBlue Creekside Hotel & Suites emerges as a captivating choice for honeymooners seeking a romantic getaway. With numerous mentions highlighting its suitability as a honeymoon destination, the hotel appears to be designed with couples in mind. The picturesque creek views are particularly noted for providing an enchanting backdrop for romantic evenings, enhancing the overall appeal for newlyweds. The hotel offers a special honeymoon suite, adding an extra touch of exclusivity and charm for those celebrating their nuptials. While a few reviews did not mention or recommend it specifically for honeymoon purposes, the overwhelming sentiment suggests that CityBlue Creekside Hotel & Suites is an ideal, honeymoon-worthy venue.
Romantic
CityBlue Creekside Hotel & Suites offers a romantic ambiance, particularly suited for couples seeking a quiet, scenic getaway. Guests frequently mention the hotel's beautiful sunsets and stunning sea views, especially from balconies that enhance the romantic atmosphere. The hotel's romantic vibes last all night long, making it a great option for anniversaries and special occasions. Visitors appreciate the lovely views and nice scenery, noting it as a comfortable and scenic destination. Overall, it's highly recommended for couples looking for a beautiful and romantic stay.
Yes, CityBlue Creekside Hotel & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at CityBlue Creekside Hotel & Suites.
No, CityBlue Creekside Hotel & Suites doesn't allow dogs.
Yes, parking facilities are available at CityBlue Creekside Hotel & Suites.