Hotel English Point Marina & Spa boasts an incredibly friendly and accommodating staff. Guests rave about the kindness and professionalism of the front desk staff, bellman, housekeeping, security and more. Guests even mention specific staff members who went above and beyond, including Morris, Mzee Mzima, Julius and Gladys. Most guests found the staff to be attentive, welcoming and always willing to help. However, a small number of guests experienced poor customer service from certain staff members, such as the restaurant personnel and a receptionist named Janet. The hotel's location, great food and superb staff with a few exceptions, make it a wonderful choice for travelers.