Hotel Sapphire

Mombasa -4.05655900, 39.66409900 , Mwembe Tayari Road Hotel Sapphire (Show on Map)
8.5
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Sapphire in Mombasa receives high praise for its prime location, superb breakfasts, and exceptional staff, making it a popular choice among travelers. Situated in the heart of Mombasa, the hotel offers convenient access to the city's historic sites and vibrant life while maintaining a calm and peaceful atmosphere. Its proximity to the airport adds to its appeal, especially for those with early flights.

The breakfast at Hotel Sapphire stands out with a wide array of delicious options catering to diverse tastes, from local Kenyan and Swahili delicacies to international fare. Guests regularly express delight at the extensive buffet, often citing it as one of the best they have experienced in Kenya. The poolside setting enhances the dining experience, contributing to a delightful start to the day.

Though the dinner service receives mixed reviews, the Indian cuisine consistently earns accolades for its quality and authenticity. Guests enjoy dining on the terrace, yet some note occasional inconsistencies with room service and buffet choices. Despite these issues, the food quality and reasonable pricing leave most visitors satisfied.

The rooms at Hotel Sapphire are noted for their comfort and cleanliness, featuring cozy beds and efficient air conditioning. Many guests appreciate the spaciousness and city views from rooms with balconies. The hotel maintains a commendable standard of cleanliness, which, coupled with the welcoming and friendly staff, creates a warm and inviting environment.

The staff at Hotel Sapphire are frequently celebrated for their friendliness and exceptional service, adding significant value to the guest experience. Their attentiveness and professional demeanor contribute to the hotel's strong reputation.

Overall, Hotel Sapphire offers a reliable WiFi service, albeit with some connectivity limitations in certain areas. The comfortable beds and positive atmosphere provided by the attentive staff further enhance the guest experience, ensuring a pleasant stay. Despite minor upkeep suggestions, the hotel remains a favored choice for visitors seeking a blend of convenience, comfort, and excellent service in Mombasa.
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Hotel for Honeymoon

Romantic Hotel

Room Types
Superior Double Room This double room has a balcony, tile/marble floor and flat-screen TV.

Deluxe Suite This air-conditioned suite includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit offers 2 beds.

Guest Reviews
8.5
Very Good
Location
Hotel Sapphire enjoys a prime location in the vibrant center of Mombasa, making it an ideal choice for travelers keen on exploring the city’s rich history and culture. Situated conveniently close to the airport, it offers easy access to the city's key attractions, including the historic Old Town and Fort Jesus, both of which are within walking distance. The centrality of the hotel means it is surrounded by local eateries, banks, and shopping facilities, making it a practical spot for guests. Despite being in the heart of the bustling city, the area maintains a relatively calm atmosphere, providing a peaceful retreat after a day of exploration. The hotel's location is favored for short stays, particularly for those with early morning flights, due to its proximity to the airport. Overall, Hotel Sapphire combines a central yet quiet setting, allowing guests to dive into the local life and history of Mombasa with ease.

Breakfast
At Hotel Sapphire, guests seem to be enchanted by the breakfast offerings that cater to a variety of tastes. The breakfast experience consistently receives praise for its deliciousness and ample variety, with a wide selection of both international and local cuisine, including Kenyan dishes and Swahili specialties. Many guests relished the hearty and extensive buffet that encompasses a delightful mix of warm and cold options, featuring fresh fruits, yogurt, and national delicacies. The restaurant's poolside spot adds a lovely touch to the breakfast experience, enhancing its appeal.

Guests appreciated the comprehensive selection available, which included a good choice of European favorites and a solid selection of continental options. The buffet is often described as excellent, amazing, and the best some guests have experienced in Kenya. While some reviews mentioned a desire for more gluten-free varieties, the breakfast generally met and exceeded expectations with a plentiful and diverse spread, capable of satisfying any morning hunger. Hotel Sapphire appears to place a high priority on starting the day on a delicious note for its guests.

Dinner
Hotel Sapphire's dining experience has garnered mixed reviews but leans towards positive, particularly for its Indian cuisine. Guests frequently praise the Indian dishes, describing them as amazing and well-prepared, and find the meal options varied and enjoyable. The dining setting adds to the experience, with many visitors appreciating meals on the terrace, which enhances the ambiance of the evening. Beyond Indian fare, the restaurant also impresses with very good Kenyan dishes and an a la carte menu in the evening, offering a satisfying dinner without any complications.

However, some guests note inconsistencies, particularly with room service, citing long wait times and occasional order inaccuracies. There's also mention of a limited choice at the dinner buffet and a lack of authenticity in Indian offerings for certain guests. Despite these hiccups, the good quality of food and reasonable pricing generally leaves a positive impression, contributing to pleasant dining experiences overall at Hotel Sapphire.

Rooms
Hotel Sapphire offers guests a stay characterized by comfort and cleanliness amid the bustling cityscape. Most visitors note the spaciousness and appeal of the rooms, especially those boasting balconies and impressive city views. The rooms are widely appreciated for their cozy beds and efficient air conditioning, contributing significantly to a restful stay. Upgraded to suites, some guests experienced elegantly furnished accommodations with modern bathrooms and all essential amenities such as refrigerators and safes. Cleanliness is a standout feature, with many guests emphasizing the immaculate condition of their rooms and the overall well-maintained state of the hotel.

Though a few remarks suggest that the rooms could benefit from minor refurbishments to maintain their appeal, the majority find the accommodations both beautiful and functional. Visitors also highlight the advantages of spacious common areas and a pleasant little pool on the property. Guests often express satisfaction with the friendly staff who enhance the hotel's welcoming atmosphere. Dining at the hotel is a positive experience, with guests enjoying the food served. For travelers seeking a serene stay in the city, Hotel Sapphire proves a worthy choice with its blend of comfortable, clean rooms and attentive service.

Beds
Hotel Sapphire has garnered positive attention for its beds, frequently highlighted as a key feature by guests. The beds are described as cozy and extremely comfortable, equipped with good mattresses and plush pillows. Many visitors appreciated the spaciousness and comfort of the rooms, often mentioning the combination of comfortable beds with inviting linens like duvets and cushions. Although some reviews acknowledged that the rooms are showing signs of wear, guests consistently praised the comfort of the bedding, enhancing the overall stay at the hotel. The warm reception and attention from the staff also contribute positively to the guest experience.

Cleanliness
Hotel Sapphire in Mombasa stands out for its exceptional cleanliness, providing guests with a comfortable and hygienic environment. The hotel is consistently described as spotless, with both public areas and guest rooms meticulously maintained. Guests particularly appreciate the clean and welcoming atmosphere upon arrival, noting that the property is well-maintained and modern. The rooms are spacious and exude an appealing freshness, while the bathrooms, despite occasional issues with sewage smell, are kept very clean. The hotel also benefits from a friendly and helpful staff, further enhancing the guest experience. While the property could benefit from some upgrades in sanitary fixtures, the overall cleanliness and convenience of Hotel Sapphire make it a reliable choice for travelers seeking a clean and centrally located accommodation.

Staff
Hotel Sapphire's staff consistently stands out for their exceptional customer service and genuine hospitality. Guests frequently commend the team for being incredibly friendly, attentive, and accommodating. The staff's commitment to ensuring a pleasant stay is evident in their willingness to go the extra mile, making guests feel genuinely welcome and valued. Receptionists, housekeepers, and all other staff members are noted for their warmth and professional demeanor, contributing to the hotel's remarkable reputation. Visitors feel like royalty thanks to thoughtful touches, and the staff's kindness and attentiveness have left a lasting impression on many. Overall, the hotel's exceptional personnel add immense value to any stay at Hotel Sapphire, ensuring that guests are well cared for and delighted throughout their visit.

Wi-Fi
Hotel Sapphire in Kenya offers a generally positive WiFi experience for its guests. Many reviews highlight the WiFi as fast and reliable, with some even claiming it to be the best they've encountered in the country. However, a few guests noted that WiFi connectivity was limited in certain areas, particularly in the rooms, making the restaurant area more suitable for stronger access. Despite these occasional limitations, visitors seem to appreciate the overall good WiFi service provided by the hotel. Alongside excellent service and clean rooms, the hotel presents a satisfying stay for those visiting.


No, Hotel Sapphire doesn't have any pool.

No, a spa isn't available at Hotel Sapphire.

No, Hotel Sapphire doesn't allow dogs.

No, parking facilities aren't available at Hotel Sapphire.

No, Hotel Sapphire doesn't have a gym.

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