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Summary of reviewsVivas Hotel e Casa receives high marks for its strategic and serene location, offering convenience and tranquility. Nestled near Monte Sião’s knitwear industrial area and a short drive from the city center, the hotel provides easy access to local shops, churches and the wholesale center, making it suitable for both business and leisure travelers. Guests appreciate the peaceful environment and beautiful mountain views, which enhance the overall experience.
The hotel's breakfast is a major highlight, consistently praised for its variety, freshness and quality. Guests particularly enjoy the homemade breads, cheeses, cakes and fresh fruit, served in a clean and pleasant setting. The complimentary colonial coffee on Saturdays and rich afternoon tea offerings are standout features, contributing to a memorable dining experience that many guests find delightful.
Dinner options at Vivas Hotel e Casa also receive favorable feedback with particular praise for the quality of end-of-year dinners and the hotel's restaurant services. Simpler evening meals like soups and salads are also appreciated. On weekends, the complimentary Minas Gerais colonial coffee and elaborate afternoon tea provide substantial and satisfying dining options.
Guests generally find the rooms to be comfortable, cozy and well-maintained with beautiful views from rooms with balconies. Cleanliness and fresh-smelling linens are consistently praised, though some guests mention rooms could be small, lack adequate lighting and be without air conditioning. Despite minor maintenance concerns, the overall sentiment towards room quality remains positive.
Cleanliness is a strong point for Vivas Hotel e Casa with guests frequently praising the hotel's immaculate condition and well-organized structure. The rooms, bathrooms and linens are noted for their cleanliness and the hotel's diligent housekeeping staff contribute significantly to the positive reviews.
The staff at Vivas Hotel e Casa receive exceptional praise for their friendliness, politeness and professional service. Names like Vinicius and Maria stand out for their helpful and courteous nature, enhancing the welcoming atmosphere. This warm and attentive service is a key factor that guests feel makes their stay enjoyable.
However, experiences with the Wi-Fi and parking options are mixed. Some guests find the Wi-Fi reliable, while others experience connectivity issues. The parking, although available, could benefit from an increase in covered spaces to accommodate more vehicles.
The hotel is well-suited for families, offering a cozy and homely environment, ideal for gatherings and multi-generational stays. Despite some minor issues, such as the availability of child-friendly TV channels, the overall family-friendly atmosphere is appreciated.
Comfortable beds contribute to a good night's rest, although some guests find them smaller or firmer than expected. Nonetheless, the quality of the bed fabrics and fresh bedding remains commendable.
Lastly, Vivas Hotel e Casa scores well on accessibility with infrastructure catering to guests with disabilities, including an elevator and specially adapted rooms and bathrooms. While the colonial coffee shop's limited hours may require some planning, the hotel's overall accessibility is well-regarded.
In summary, Vivas Hotel e Casa excels in providing a peaceful, clean and welcoming environment with exceptional food offerings and friendly staff, making it a commendable choice for visitors to Monte Sião. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Room Types
Suíte Individual com Varanda e Ar-CondicionadoThis single room has air conditioning, minibar and soundproofing.
Suíte Dupla com Varanda e Ar-CondicionadoThis twin/double room features a minibar and air conditioning
Suíte Standard IndividualThis single room features a minibar and a fan.
Suíte Standard DuplaThis twin/double room has a minibar and a fan.
Guest Reviews
5.8
Rated
Location
Vivas Hotel e Casa boasts a strategic location that balances accessibility and tranquility. Nestled near Monte Sião’s knitwear industrial area and situated just a short drive away from the city center, the hotel offers convenience for those with a vehicle. Its proximity to local shops, churches, the main square and the wholesale center makes it ideal for visitors interested in shopping and exploring the city’s significant points.
The location is generally praised for being peaceful and offering a beautiful view of the mountains, creating a pleasant and serene environment for guests. While it is a bit removed from the bustling downtown area, the trade-off is a quieter stay with easy access to the essentials. Guests consistently highlight the hotel's cleanliness and well-maintained facilities, enhancing the overall experience.
In summary, Vivas Hotel e Casa presents an excellent blend of a favorable location with a calm atmosphere, ensuring guests can enjoy the best of Monte Sião with a quick drive to downtown amenities.
Breakfast
The breakfast experience at Vivas Hotel e Casa consistently shines based on guest reviews. Guests rave about the varied, fresh and plentiful breakfast options. It offers a delightful spread with freshly made items like tapiocas, omelets and scrambled eggs, alongside homemade breads, cheeses, cakes and a variety of fruits. The breakfast is served in a beautiful, clean environment, adding to the overall dining pleasure.
A standout feature is the complimentary colonial coffee on Saturday afternoons, praised for its excellence and abundance. This special offering includes a variety of sweets, savory snacks and juices and some guests even compare it to a full dinner. The colonial breakfast on Friday and the afternoon tea have also received high accolades for their richness and quality.
Guests note the breakfast not only for its quality but also for the exceptional hospitality and service with welcoming and attentive staff enhancing the dining experience. The breakfast and the colonial coffee have been highlighted as one of the hotel's main attractions, contributing to a memorable stay at Vivas Hotel e Casa.
Dinner
Vivas Hotel e Casa has garnered widespread appreciation for its dinner offerings. Many guests have highlighted the quality of the end-of-year dinners, describing them as perfect and delicious. The hotel's restaurant and kitchen services have also been praised for their substantial and satisfying dinners. For those seeking something lighter, the hotel offers simple options like soup and salads. The staff are noted for their courtesy, even providing late dinners for guests in need.
A unique highlight is the complimentary offerings available on weekends. Guests were pleasantly surprised by the traditional Minas Gerais colonial coffee and elaborate afternoon tea served on Saturdays, which surpassed their expectations and often served as substantial meals. These complimentary snacks, described as almost being like dinners, have left a lasting impression on visitors.
For those preferring offsite dining options, the presence of a great pizzeria next to the hotel provides convenient evening delivery. Overall, Vivas Hotel e Casa seems to strike a balance between simplicity and indulgence, making it a commendable choice for evening meals.
Rooms
Guests at Vivas Hotel e Casa offer a mix of feedback on the rooms with an emphasis on comfort and cleanliness. Many reviews highlight the rooms as very comfortable, cozy and well-maintained with clean and fresh-smelling linens. Numerous guests appreciated the beautiful views from their rooms, particularly those with balconies overlooking the mountains.
Despite the praise for comfort, several visitors found the rooms to be quite small and lacking in adequate lighting. Complaints about the absence of air conditioning were frequent and some rooms were described as hot and stuffy. Additionally, issues such as weak lighting, non-functional room phones and inconsistent room temperature were noted.
Positive mentions include good shower pressure, comfortable beds and well-maintained facilities. Cleanliness was consistently praised and the rooms were often described as very cozy. However, some concerns about early morning noise and occasional maintenance problems, like torn curtains and dirty countertops, were brought up.
Overall, while the rooms at Vivas Hotel e Casa provide a comfortable and cozy environment, there are areas for improvement, particularly in room size, lighting and temperature control.
Beds
Guest reviews of the beds at Vivas Hotel e Casa paint an overall picture of comfort with a few points of contention. Many guests praised the beds for their comfort, often describing them as very comfortable or even super comfortable. The quality of the bed fabrics and bedding, including fresh-smelling blankets and sheets, was frequently highlighted as impeccable.
However, there were occasional remarks about the beds being smaller or narrower than expected with a few guests suggesting that some beds seemed more suitable for children. Additionally, while many mattresses were deemed comfortable, there were a few mentions of firmness or concerns about the mattress quality with one review noting a mattress might be past its useful life.
Overall, while Vivas Hotel e Casa appears to provide beds that meet most guests' expectations for comfort, not all of them were completely satisfied with the size and firmness.
Cleanliness
Vivas Hotel e Casa consistently receives high marks for its exceptional cleanliness. Guests praise the hotel for being very clean and well-organized, making for a pleasant stay from start to finish. The rooms and bathrooms are described as impeccably maintained with many guests noting that the spaces are both clean and fragrant, including linens such as blankets and curtains. Additionally, the hotel environment is frequently highlighted as cozy and comfortable.
Reviewers often commend the diligent staff for their thorough cleaning routines, ensuring that no detail is overlooked—dust in corners and cleanliness of the toilets are well managed. Everything in the hotel appears to be in proper working order, which further contributes to the positive impression. Even though some comments hint at minor lapses in specific situations, the overall sentiment remains highly favorable towards the hotel's hygiene standards.
In summary, Vivas Hotel e Casa stands out for its pristine conditions, which significantly enhance the guest experience. Those seeking a clean organized and comfortable stay will likely find their expectations met at this well-maintained establishment.
Staff
At 'Vivas Hotel e Casa,' the staff consistently receive high praise from guests, creating a welcoming and attentive atmosphere that enhances the overall experience of staying at the hotel. The personnel, especially those at the reception, are noted for their politeness, friendliness and exceptional service. Names like Vinicius and Maria are highlighted for their particularly courteous and helpful nature with Vinicius often mentioned for providing useful tips about the city. The staff across all departments, including housekeeping, cleaning and café services, are described as meticulous, cheerful and warm.
The service at the hotel is often referred to as fantastic and exemplary, characterized by a high level of professionalism and sensitivity. Guests are made to feel well-received from the moment they arrive until their departure with particular emphasis on the warm and welcoming demeanor of the entire team. The hospitality extended during meals and the varied and wonderful breakfast options further add to the positive guest experience.
Overall, the hotel's staff stand out for their consistent attentiveness, kindness and the ability to make guests feel comfortable and well-cared for, a true testament to their dedication and high-class service.
Wi-Fi
The reviews for 'Vivas Hotel e Casa' highlight a mixed experience with the Wi-Fi. Some guests report that the Wi-Fi is reliable, fast and stable with excellent signal quality. However, others found the Wi-Fi to be weak, difficult to access and generally unreliable during their stay. As for the TV, several guests mentioned limited channel options and issues with signal quality, suggesting that an upgrade in this area could enhance the overall experience.
Parking
Vivas Hotel e Casa offers various parking options, primarily featuring an open and uncovered lot located across the street. While there is some complimentary parking available, it may not suffice for all guests, as the parking lot can only accommodate a limited number of cars, specifically around three in the covered section and it is described as small. Additionally, there are a couple of marked spots directly in front of the hotel reserved mainly for loading and unloading. Guests have appreciated the availability of parking with some noting it's good and comfortable despite being somewhat improvised and unbounded. However, several reviews mention the lack of sufficient covered parking spaces and a general need for more spots. The external parking across the street is seen as free but uncovered, which some find less secure. Overall, while parking is available and somewhat convenient, the provision for covered spaces and overall capacity could be improved.
Family
Vivas Hotel e Casa consistently receives praise for being an ideal destination for families. Guests emphasize the family-friendly environment and the cozy, homely atmosphere reminiscent of staying at a grandparent's house. The friendliness of the staff, combined with clean accommodations, excellent breakfast and a convenient location, makes it particularly suitable for family gatherings. Many guests who traveled with infants expressed satisfaction with the experience, highlighting the attentiveness and personal interaction from the staff, which included helpful recommendations. Although some noted a lack of TV channels for children, the overall environment scored high marks. Families often mention having stayed with multiple generations, including grandparents and plan to return, underscoring its appeal for all ages.
Accessible
Vivas Hotel e Casa is well-regarded for its accessibility features, making it a suitable choice for guests with disabilities. The hotel boasts an elevator, which is notably rare for a four-story building and offers comprehensive infrastructure for individuals with special needs with the exception of bathroom supports. Rooms are adapted to accommodate guests with disabilities, featuring specially designed bathrooms with amenities such as a smaller sink for easier access.
The hotel also accepts guests with mobility aids, such as canes and provides good facilities that cater to their needs. Additionally, its central location makes it easily accessible for those traveling to the city for work or leisure. Although one should note that the colonial coffee shop's limited hours may require some planning, overall, Vivas Hotel e Casa is a reliable and convenient option for travelers requiring accessible accommodations.
No, Vivas Hotel e Casa doesn't have any pool.
No, a spa isn't available at Vivas Hotel e Casa.
No, Vivas Hotel e Casa doesn't allow dogs.
Yes, parking facilities are available at Vivas Hotel e Casa.