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Hotel Newstar Montréal

Montreal , 5250 Rue Jarry Est (Show on Map)

6.1

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Newstar Montréal offers a range of experiences with a number of positive elements highlighted by guests. Its favorable location garners consistent praise, being conveniently situated near major highways, essential amenities and public transport links, which makes traveling to various parts of Montreal straightforward. The proximity to medical facilities also adds to its practicality. Guests appreciate the quiet surroundings and ample free parking, which enhance the overall convenience, despite some noting that it's a bit far from downtown.

The rooms are frequently described as spacious, modern and comfortable, contributing to a generally pleasant stay. Clean sheets, towels and useful amenities like free Wi-Fi further add to the comfort. Despite some inconsistencies in cleanliness and maintenance, many find the rooms quite satisfactory for the price.

The hotel staff are often recognized for their friendliness and helpfulness with particular commendation given to the reception for their professionalism and warm welcome. Guests generally find the Wi-Fi service to be excellent with strong, fast and free connectivity appreciated during their stays.

Dinner options at the hotel receive mixed reviews; however, the presence of a restaurant and resto-bar is appreciated, especially with the convenience of its late hours and a fast food counter. Although breakfast services fall short, leading to some guest dissatisfaction, many still find the overall dining experience acceptable.

Cleanliness stands out as a positive aspect in many guest reviews, especially within the rooms and newly renovated areas. However, there are criticisms about the common areas, which sometimes suffer from odors and inadequate upkeep.

For families, the hotel may not be the best fit due to noise and a generally less family-friendly environment. Yet, for solo travelers or adults, the hotel provides decent value, comfort and necessary amenities at reasonable prices.

Beds generally receive favorable comments for comfort, particularly the King-size beds, which many find clean and cozy. While occasional issues do arise regarding mattress quality and noise, the majority of guests report a restful sleep experience.

Overall, Hotel Newstar Montréal offers a good value-for-money stay with notable highlights in location, comfort and friendly service, particularly beneficial for those prioritizing accessibility and affordability. However, there are areas needing improvement, especially in cleanliness and breakfast provisions, to further enhance guest satisfaction.
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Cheap Hotel

Provides budget-friendly accommodation. Offers essential amenities for a comfortable stay. A practical choice for cost-conscious travelers looking for a simple place to stay.

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Business Hotel

3-Star Hotel

Room Types

King Room - Non-Smoking This room includes free Wi-Fi.

Suite Guests will have a special experience as the suite provides a hot tub. The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a hairdryer. This suite has a coffee machine, heating and a flat-screen TV with satellite channels. The unit offers 1 bed.

Junior Suite This suite's special feature is the hot tub. This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite is air-conditioned and features a flat-screen TV with satellite channels, a coffee machine and heating. The unit offers 1 bed.

Standard Queen Room Featuring free toiletries, this double room includes a private bathroom with a hairdryer. The spacious double room features air conditioning, a coffee machine, heating, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

Grand Suite This suite's special feature is the hot tub. The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a hairdryer. This suite has a coffee machine, heating and a flat-screen TV with satellite channels. The unit offers 1 bed.

Standard Double Room with Two Double Beds

Superior Queen Room with Kitchenette This double room features a kitchenette.

Standard King Room with Kitchenette The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. The fully equipped kitchen features a stovetop, a refrigerator and a microwave. This double room provides heating and a flat-screen TV with satellite channels. The unit offers 1 bed.

Family Room The well-fitted kitchen features a stovetop, a refrigerator and a microwave. This air-conditioned family room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 3 beds.

Quadruple Room Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator and a microwave. This air-conditioned quadruple room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.

Deluxe King Room Offering free toiletries, this double room includes a private bathroom with a hairdryer. The spacious double room offers air conditioning, a coffee machine, heating and a flat-screen TV with satellite channels. The unit offers 1 bed.

Queen Room The spacious double room offers air conditioning, a coffee machine, heating, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

About Hotel Newstar Montréal

License: 508395

Guest Reviews

6.1

Rated

Location

The reviews of Hotel Newstar Montréal consistently highlight its favorable location. Many guests find it conveniently situated near major highways, making it easily accessible for those passing through or on road trips. The proximity to the highway provides quick access to various parts of the city and neighboring amenities like gas stations, supermarkets and restaurants. It is especially noted as a great spot for travelers needing nearby access to the Montreal Heart Institute and other medical facilities.

Despite being a bit distant from downtown Montreal, the hotel offers good connectivity with public transportation options like nearby bus stops that link to the metro, easing travel to the city center. The location is also praised for being close to family and business destinations, making it a practical choice for visitors with specific needs in the area.

Guests appreciate the quiet and relatively peaceful surroundings, which contribute to a pleasant stay despite the occasional noise from highway traffic. The hotel also stands out for its ample and free parking, adding to its appeal for those traveling by car. While some guests find the distance from downtown inconvenient, many still consider the location excellent for the price and the accessibility it offers.

Breakfast

Hotel Newstar Montréal seems to fall short in the breakfast department according to guest reviews. Many guests highlighted their disappointment with the lack of breakfast included in their stay, despite initial expectations that it would be provided. Some mentioned that the absence of breakfast made the price not worth it. Additionally, it appears there is some confusion or lack of clear communication about the availability of breakfast, leading some guests to miss out even when it might have been an option. Overall, the breakfast service at Hotel Newstar Montréal receives negative feedback with numerous guests expressing dissatisfaction or surprise at its unavailability.

Dinner

Hotel Newstar Montréal offers a mixed dining experience. While some guests found the on-site restaurant closed, leading to inconvenience as they had to seek food elsewhere, others appreciated the availability of a restaurant and a resto-bar on the premises. Those who dined at the hotel's kitchen noted that the food was good. The restaurant's late hours, open until 2:00 am, were particularly convenient for guests. Additionally, the presence of a fast food counter provided a quick and accessible dining option. Free parking was another helpful amenity appreciated by guests.

Rooms

Hotel Newstar Montréal offers a mixed experience when it comes to its rooms. Positively, the rooms are often described as spacious, modern and comfortable with some guests appreciating the clean sheets, towels and overall modern look of the building. Many visitors found their rooms to be clean upon arrival with comfortable beds and useful amenities like free Wi-Fi and parking being additional perks.

However, there were notable inconsistencies in cleanliness and maintenance. Several guests complained about rooms smelling of cigarette smoke, finding dirty walls or floors and even discovering misplaced or unclean items like wet rags or used towels. The bathrooms also had varied feedback with some noting they were sufficient, while others highlighted issues with cleanliness, mold or outdated fixtures.

Noise proved to be a concern for some with reports of hearing everything from neighbors to renovation work, though some rooms were praised for being quiet and soundproof. Additionally, there seemed to be occasional discrepancies between advertised room conditions and reality with some guests feeling photos were misleading.

Overall, while the hotel offers good-sized and well-equipped rooms for the price, the variability in cleanliness and upkeep may impact guest satisfaction. The helpful and courteous staff, along with the free amenities, contribute positively, but improvements in room maintenance could enhance the overall experience.

Beds

At Hotel Newstar Montréal, the general consensus from guest reviews showcases a mixed but largely positive experience when it comes to the beds. Many travelers have praised the beds for being comfortable with some highlighting the comfort of the King-size beds specifically. Guests have also mentioned the bedding as being clean and cozy, contributing to restful nights. Large and comfy beds were often highlighted, indicating suitability for families as well.

However, there were a few areas of concern noted by some guests. Issues such as small, worn-out mattresses and stained bed linens were mentioned, suggesting that certain rooms might benefit from updates or replacements of bedding materials. Noise from the beds and softness levels that did not meet personal preferences were also pointed out by a few reviewers.

Despite these occasional drawbacks, the majority of reviews suggest that many guests had a comfortable and satisfying sleep experience at the hotel.

Cleanliness

Hotel Newstar Montréal often receives praise for its clean rooms and the value it offers in a prime location. Guests frequently mention that the rooms themselves are well-maintained with clean beddings and bathrooms contributing to a comfortable stay. Some also appreciate the hotel’s renovations and find the decor quite appealing.

However, the common areas such as hallways and staircases often come under criticism for being dirty and having unpleasant odors, particularly from cigarette smoke and, at times, cannabis. Many guests have reported issues with housekeeping, noting that room cleaning is not consistently done even upon request. Issues like stained linens, unclean bathrooms and dust are frequently cited, detracting from the overall experience.

Additionally, amenities appear to suffer from neglect with reports of malfunctioning showers, clogged sinks and general wear and tear on furniture. The hotel is also criticized for its poor soundproofing and the unpleasant smells that can mar the experience.

While the hotel presents a good facade with recent renovations and clean rooms at face value, it appears that more attention is needed in maintaining overall cleanliness and addressing guests' concerns promptly to improve the quality of stays.

Staff

The staff at Hotel Newstar Montréal receives a mix of reviews from guests with both highly positive and critical feedback. On the positive side, many guests describe the staff as friendly, kind and helpful. The reception staff, in particular, is often praised for being welcoming, courteous and responsive, taking care of guest needs promptly. Several reviews commend the professionalism and conscientiousness of the employees with particular mentions of quick and efficient service.

However, not all experiences are favorable. Some guests reported that certain staff members were unfriendly, cold or even rude. There are mentions of poor customer service, including forgetfulness and lack of responsiveness. Language barriers seem to be an issue as well with some staff members not speaking English proficiently.

The mixed reviews suggest that while many guests have positive interactions with the hotel staff, there are inconsistencies that might affect the overall guest experience. Management and housecleaning staff also received varied feedback, indicating potential areas for improvement in customer service and housekeeping standards.

Wi-Fi

Hotel Newstar Montréal offers a generally positive experience in terms of its WiFi service. The majority of guest reviews highlight the excellent quality, noting that the signal strength and speed are commendable. Many appreciated the fast, functional and effective internet connection with frequent mentions of it being very good and commendable. Additionally, guests enjoyed the perk of free WiFi with some pointing out the convenience of not needing a password.

However, it's important to mention that not all experiences were seamless. A few guests reported issues, such as no WiFi in certain rooms or poor and unreliable connectivity. Despite these occasional complaints, the overall sentiment suggests that, for most visitors, the WiFi at Hotel Newstar Montréal is a positive aspect of their stay.

Family

Hotel Newstar Montréal, while praised for the proximity to events and the availability of amenities such as a swimming pool, seems to be ill-suited for families traveling with children. Reviews indicate that the environment can be noisy and disruptive with a surrounding atmosphere that some guests found unsafe and unwelcoming for younger visitors. Families noted a lack of family-friendly modules and insufficient accommodation sizes, making it less ideal for those traveling with multiple children. In particular, younger visitors and family units did not feel comfortable due to the presence of inappropriate visitors and the occurrence of smoking around the hotel premises. Although there may be some positives for short stays or adult-only groups, the overall feedback suggests that this is not a hospitable place for families or children.

3 Star

The reviews for Hotel Newstar Montréal paint a mixed picture of guest satisfaction with notable commendations about its affordability. Several reviews highlighted the hotel as a nice place that offers good value for money, especially for a three-star establishment. Guests appreciated the comfort of the bed, frequently mentioning it as super comfortable, contributing positively to their stay.

However, some guests felt that the hotel did not meet the standards expected of a three-star rating. Observations regarding worn furniture and areas not being well cleaned were noted. Additionally, the urgent need for renovation was a recurring point with some guests suggesting that the hotel resembles a two-star establishment rather than a three-star one. Despite these critiques, for travelers prioritizing budget, the hotel remains a passable option providing basic amenities at a reasonable price.

No, Hotel Newstar Montréal doesn't have any pool.

No, a spa isn't available at Hotel Newstar Montréal.

Yes, Hotel Newstar Montréal welcomes dogs.

No, parking facilities aren't available at Hotel Newstar Montréal.

No, Hotel Newstar Montréal doesn't have a gym.

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