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Summary of reviewsHotel Abat Cisneros Montserrat is highly praised for its extraordinary location, right next to the Montserrat Monastery, offering breathtaking views and unparalleled access to the monastery grounds and Montserrat Natural Park. This privileged positioning provides guests with a serene and peaceful atmosphere, making it an ideal retreat, especially after the day-trippers leave. The proximity to the rack railway and funiculars is a significant convenience, adding to its allure by facilitating exploration of the cultural and natural attractions nearby.
Despite mixed feelings about the breakfast offering, many guests highlight the variety and quality of the food, describing it as hearty and exceeding expectations. However, the high price and occasional chaotic setup have garnered some criticism. Dinner at the hotel's restaurant is similarly varied in feedback with guests appreciating fresh ingredients, excellent meals and attentive service, even though some found the fixed menu limiting and the food quality inconsistent.
The rooms, although dated in decor, are noted for their spaciousness, cleanliness and stunning views of the monastery and surrounding mountains. While some visitors pointed out a lack of modern amenities such as air conditioning and a fridge, the overall cleanliness and comfort are well-received. The older traditional charm of the hotel appeals to many, though some modernization is needed.
Cleanliness is a strong point with the hotel maintaining high standards across all areas, contributing to a rejuvenating stay. Guests commend the staff for their professionalism, friendliness and helpfulness, creating a warm and welcoming atmosphere. Despite occasional criticisms regarding rudeness, the overall sentiment towards the staff remains overwhelmingly positive.
However, the free Wi-Fi service has received significant criticism for being unreliable and often problematic. On a brighter note, the hotel stands out as family-friendly with thoughtful amenities and activities catering to children, contributing to a comfortable and enjoyable family experience.
The beds receive mixed reviews; while some guests find them comfortable, others find inconsistencies in the mattress quality. The three-star rating of the hotel reflects its simplicity and affordability, offering a quiet, well-maintained environment that some feel could benefit from renovation.
Accessibility is a mixed bag with some guests appreciating the adapted facilities and ease of access to hiking trails, while others pointed out issues with parking and navigating certain areas of the hotel. Despite these challenges, the tranquil setting in a splendid location makes Hotel Abat Cisneros Montserrat a memorable choice for visitors seeking both cultural and natural splendor. Show more
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Categories
Family Friendly Hotel
Business Hotel
Cheap Hotel
Accessible Hotel
3-Star Hotel
Room Types
Twin RoomThis room comes with satellite TV, heating and a work desk. It also has a private bathroom.
Single RoomThis room comes with satellite TV, heating and a work desk. It also has a private bathroom with a shower.
This room does not have views.
Guest Reviews
8.2
Very Good
Location
Hotel Abat Cisneros Montserrat is renowned for its extraordinary location, making it an ideal choice for those wishing to visit the Montserrat Monastery. Positioned right next to the basilica, the hotel offers unparalleled access to the monastery grounds and its various cultural and natural attractions. Guests frequently highlight the spectacular and breathtaking views from their rooms, often overlooking the majestic monastery and the surrounding Montserrat mountains.
Embedded in the heart of the stunning Montserrat Natural Park, the hotel provides a perfect base for hiking enthusiasts looking to explore the nearby trails. The serene and peaceful atmosphere, especially after the day-trippers leave, is a recurring theme in many reviews, offering a tranquil retreat from the hustle and bustle of daily life. The unique and central positioning of the hotel within the monastery complex allows for immersive experiences, such as enjoying the historical environment and the beauty of the site right from one's window.
Many reviewers appreciate the convenience of being close to the rack railway and funiculars, making it easily accessible for travelers. The hotel’s proximity to various attractions within the monastery complex, including the basilica and museums, adds to its allure. The setting provides not just a place to rest, but an immersive experience in a location considered sacred and serene.
Overall, guests are consistently impressed by the perfect and privileged location of Hotel Abat Cisneros Montserrat, often describing it as magical, dreamy and unbeatable. The exceptional views, peaceful environment and immediate access to both cultural and natural wonders make it a highly recommended destination for anyone visiting Montserrat.
Breakfast
Hotel Abat Cisneros Montserrat receives a mix of feedback regarding its breakfast offerings with many guests praising the variety and quality of the food. The breakfast is described as very good, varied and plentiful, featuring options such as gluten-free pastries, fresh fruits, yogurts, cheeses, sausages, bacon, eggs and good bread. Some guests appreciated the hearty and tasty meals and felt that the breakfast exceeded their expectations.
However, reviews also point out several areas for improvement. Notably, the price of breakfast, often cited as between 14 to 19.50 euros, is a common concern with many feeling it is too expensive for what is offered. Complaints include the lack of diversity in the menu, small plate sizes and occasionally dry bread. There is also mention of the breakfast setup being somewhat chaotic with long lines and insufficient staff to manage the crowd.
Despite these criticisms, the convenience of the breakfast is noted, particularly given the hotel's mountain location which limits other dining options. Guests also appreciated that gluten-free options were available. Overall, while breakfast at Hotel Abat Cisneros Montserrat has its proponents and detractors, it provides a practical and generally satisfying start to the day for many guests, albeit at a higher cost.
Dinner
The dinner experience at Hotel Abat Cisneros Montserrat has garnered mixed feedback from guests. Many appreciated the convenience and quality of the attached restaurant, citing excellent and delicious meals, fresh ingredients and good value for money. The dining room's elegant setting and pleasant staff were also positively noted, making it a comfortable place to enjoy an evening meal.
On the downside, several reviews highlighted issues with the fixed menu and the limited meal options, especially for those staying more than one night. Some guests found the food to be expensive and of poor or average quality with specific complaints about undercooked or tough main courses. The restaurant manager's attitude occasionally detracted from the dining experience and the necessity to reserve a table in advance was not always communicated well.
Despite varying opinions on the food's quality and price, many guests still found the overall dining experience pleasant and worth repeating. Recommendations emphasized enjoying local wine with dinner and the convenience of dining on-site as notable positives. If staying for a short visit, the restaurant comes highly recommended, primarily for its good quality meals and attentive service.
Rooms
Hotel Abat Cisneros Montserrat offers a unique and charming experience for visitors, especially due to its prime location with stunning views of the monastery and the mountains. While the decor of the rooms is undeniably dated, guests find them spacious, clean and comfortable. Spacious rooms with sizable bathrooms ensure adequate comfort, though some visitors noted a lack of modern amenities such as air conditioning and a fridge.
The views from the rooms are a highlight for many, particularly those overlooking the Santa Maria Square and the surrounding mountains, providing a serene and picturesque backdrop to the stay. Guests have commented on the simplicity and functionality of the rooms, which despite being basic, serve their purpose well for a retreat-like experience.
While some rooms are noted to have issues such as musty smells, outdated furniture and weak soundproofing, the overall cleanliness and tidiness are consistently praised. The hotel's old-fashioned charm with its classic and traditional room designs, appeals to those looking for a more rustic experience.
Though the lack of air conditioning can make the rooms hot and stuffy, especially during the summer, the comfortable beds and clean linens ensure a restful night. Despite the need for some modernization and better ventilation, the tranquil and friendly atmosphere, along with the spectacular views, makes Hotel Abat Cisneros Montserrat a memorable place to stay for those visiting the historic Montserrat area.
Beds
At Hotel Abat Cisneros Montserrat, the reviews reflect a mixture of opinions regarding the bed quality. Many guests found the beds to be quite comfortable and praised the cleanliness and coziness of the bedding, often highlighting perfectly white bed sheets and a good sleep experience. However, there are also comments suggesting some inconsistencies with a number of guests finding the mattresses either too soft or very hard, leading to discomfort. Single beds are described as narrow and separate, which might not be preferred by everyone. Despite some negative feedback about the bedding and pillows, which some found synthetic and insufficient, the hotel maintains a reputation for clean and overall cozy accommodations.
Cleanliness
Nestled amidst the scenic beauty of Montserrat, Hotel Abat Cisneros Montserrat boasts a reputation for commendable cleanliness. Reviews consistently highlight the hotel's clean and comfortable rooms with many guests appreciating the ample supply of towels and detailed bathroom amenities. Despite being an older building, the hotel has been renovated to maintain a high standard of cleanliness, making it an ideal spot for rest and rejuvenation. The hotel's cleanliness extends beyond just the rooms with many noting that all areas of the facility are kept immaculate.
However, a few criticisms surfaced, pointing out occasional lapses in bathroom cleaning and minor issues like musty smells or hairs in the bathroom. Despite these isolated incidents, the general consensus indicates the hotel as very clean and tidy with multiple guests describing their rooms as super clean and spacious.
While the facilities may not be modern, they are functionally clean, basic and simple. The combination of serene surroundings and a meticulously maintained environment makes Hotel Abat Cisneros Montserrat a reliable choice for travelers seeking tranquility and a clean place to stay.
Staff
The staff at Hotel Abat Cisneros Montserrat leave a lasting impression on guests with their friendliness, professionalism and helpfulness. Numerous reviews highlight the courteous and kind nature of the team with particular praise for the reception staff. Guests frequently mention the excellent customer service and the dedication of the employees. Whether at the front desk, in the restaurant or throughout the hotel, staff members are described as attentive, polite and accommodating.
While the majority of feedback is positive, noting the staff's prompt and efficient service, there are occasional reports of rudeness and a lack of courtesy from some employees. Despite these rare negative experiences, the overall sentiment is overwhelmingly favorable with many guests appreciating the warm and welcoming atmosphere created by the staff.
The dining experience at the hotel is also well-received with restaurant staff being acknowledged for their friendliness and well-timed service, even though a few reviews mention instances of snobbish behavior. Overall, the hotel's team is commended for going above and beyond to meet guests' needs, contributing significantly to the pleasant experiences reported by many.
Wi-Fi
The reviews for Hotel Abat Cisneros Montserrat indicate significant issues with the Wi-Fi. Many guests experienced intermittent or poor Wi-Fi connections with some stating that the internet didn't work at all in rooms far from the desk. There were also mentions of slow and unstable internet and some reviews noted that the Wi-Fi was unavailable altogether. However, a few guests found the Wi-Fi to be reliable, allowing them to carry out daily actions without hassle. Overall, the Wi-Fi at this hotel is inconsistent and often problematic.
Family
Hotel Abat Cisneros Montserrat stands out as a highly family-friendly destination, making it an excellent choice for those traveling with children. Guests appreciate the attentive service tailored to families with thoughtful touches such as free breakfasts for kids under 12 and no extra charges for additional beds for young children. The array of family-based activities ensures that both parents and kids have enjoyable experiences together.
The hotel’s comfortable and quiet ambiance adds to its appeal as a family retreat. Child-friendly dishes offered at dinner provide both local and kid-pleasing options, catering well to younger palates. Despite a few minor issues like arranging for adjoining rooms or cribs, the hotel’s strong suit remains its friendly and accommodating atmosphere for families. The large portion sizes, while sometimes leading to leftover food, underscore the generous and hospitable environment guests can expect at this well-regarded family-friendly hotel.
3 Star
Hotel Abat Cisneros Montserrat, a three-star establishment, offers a blend of simplicity, affordability and comfort. Despite mixed opinions on its star rating, the hotel is well-maintained and clean, aligning with the tranquil nature of its surroundings. Guests appreciate its quiet environment and exceptional location, which provides stunning views of the abbey and nature.
The decor may appear somewhat outdated and in need of renovation, but this does not detract from the overall upkeep of the property. It caters well to family stays and is described as cozy and comfortable, making it a decent option for travelers seeking good value for money. Dining quality could be improved to better meet three-star expectations, but the hotel remains a solid choice for those prioritizing location and basic comforts.
Accessible
Hotel Abat Cisneros Montserrat offers a mix of accessibility experiences for guests with disabilities. On the positive side, guests often mention that the hotel’s accessibility is generally satisfactory. The hotel provided an adapted room for a disabled guest without prior request, showcasing attentive service. Access to the restaurant and unloading luggage was also reported as very good, along with easy access to great hiking trails from the hotel, providing an excellent experience for those keen on outdoor activities.
However, there are some challenges regarding accessibility. The location is not accessible by foot and parking can be a complicated issue due to its distance from the hotel and issues with the parking garage’s scanner for foreign license plates. Additionally, some parts of the hotel are described as large and noisy and small and narrow, which might pose difficulties for guests with mobility issues. Despite these drawbacks, the hotel is located in a splendid and peaceful setting, which many guests appreciate.
No, Hotel Abat Cisneros Montserrat doesn't have any pool.
No, a spa isn't available at Hotel Abat Cisneros Montserrat.
No, Hotel Abat Cisneros Montserrat doesn't allow dogs.
No, parking facilities aren't available at Hotel Abat Cisneros Montserrat.
No, Hotel Abat Cisneros Montserrat doesn't have a gym.