Mumbai, Marol Maorshi Road, Near Seven Hills Hospital, Andheri East, Mumbai 40005919.116866,72.879923(Show on Map)
7.5
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesWed, 07 Oct - Thu, 08 Oct07 Oct - 08 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Comfort Inn Metropolis in Mumbai is well-regarded for its strategic location, offering convenience with its close proximity to the international airport and accessible metro links. This positioning is particularly beneficial for travelers with early flights or late arrivals. Guests appreciate the range of dining and shopping options in the vicinity, making it a suitable choice for business and leisure travelers keen on exploring Mumbai efficiently.
The hotel provides a breakfast buffet appreciated for its variety, especially if one enjoys Indian cuisine. Guests value the timely service and the presence of a live counter, despite noting some repetition in offerings and limited options for Western palates. Breakfast begins at 7:30 AM, offering a satisfactory start to the day for most.
Rooms at Comfort Inn Metropolis receive positive feedback for their spaciousness, cleanliness, and ample sunlight. Features such as the big curtained bed in the deluxe Emerald rooms contribute to a comfortable stay. While some find issues with occasionally outdated decor or minor maintenance problems like AC noise, the overall ambiance, room size, and upkeep are favorable.
Although cleanliness has been a significant concern, with some reports of damp smells and less than pristine linens, the hotel staff are praised for their efforts to resolve issues promptly. The commitment of the staff is evident, as many visitors highlight their courteousness and eagerness to assist. While there are isolated reports of less friendly interactions, the general portrayal of the staff is positive, contributing to an overall welcoming environment.
In summary, Comfort Inn Metropolis offers a blend of convenience and comfort, particularly for those valuing location and customer service, though it may benefit from improvements in its cleanliness protocols and breakfast variety.
Categories
Sustainability Journey
Honeymoon
Free Wi-Fi
Business
Parking
Room Types
Deluxe Double RoomThis air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Superior Double RoomThis air-conditioned double room is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.
King RoomThe spacious double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Guest Reviews
7.5
Good
Review Summaries
Summarized by AI
Location
Comfort Inn Metropolis in Mumbai receives commendations for its strategic location, especially for travelers seeking proximity to the international airport. Positioned just a few minutes' drive away, the hotel offers convenience for those with early flights or late arrivals. Despite the bustling local life that surrounds the property, guests find it easy to navigate the city thanks to accessible metro links and ample transportation options. While some express concern about the immediate neighborhood's ambiance, others appreciate the variety of nearby dining options and shops. This mix of accessibility and local immersion makes Comfort Inn Metropolis a practical choice for both business and leisure travelers seeking value for money accommodations in the heart of Mumbai.
Breakfast
Comfort Inn Metropolis seems to offer a breakfast experience that varies in its appeal. The buffet breakfast is often praised for its variety and inclusion of both vegetarian and non-vegetarian options, providing a decent spread for guests to enjoy. Many appreciate the good food and the fact that breakfast is served on time. Moreover, guests arriving early due to flights are often accommodated with early check-ins.
For those who favor Indian cuisine, the breakfast is described as being particularly enjoyable, with an adequate presentation and simple yet satisfying choices. A live counter is available, adding a fresh element to the morning spread. Despite these positives, the breakfast can come across as repetitive, with some guests noticing the same offerings each day.
Western guests may find the options lacking in familiar comfort foods, with limited choices catering to international palates. The variety is noted to be somewhat basic, and the presentation average. While breakfast begins a bit later at 7:30 AM, it remains a solid part of the hotel experience. Overall, while the breakfast may not cater to all tastes, it provides a satisfactory start to the day for many, balancing between a few criticisms and a generally positive reception.
Rooms
Comfort Inn Metropolis offers a largely positive experience regarding its accommodations, with many guests highlighting the spaciousness and cleanliness of the rooms. The deluxe rooms, especially the Emerald option, are noted for their comfort and unique features like a big curtained bed. Many travelers appreciate the ample sunlight and the well-designed interiors, adding to a pleasant atmosphere.
Guests frequently comment on the cleanliness, with several reviews emphasizing that rooms and washrooms are kept tidy and neat. Positive remarks also include the benefit of a panoramic view from higher floors, enhancing the stay's visual appeal.
Challenges do exist, as some mention issues such as a slight AC noise, outdated room appearances, and an occasional non-functional refrigerator. However, the overall feedback on room size and general upkeep remains favorable, making Comfort Inn Metropolis a decent choice for those valuing space and a clean environment. Polite staff and cleanliness across the property further complement the guest experience.
Cleanliness
Comfort Inn Metropolis appears to face significant challenges in maintaining cleanliness standards, as reflected in guest reviews. While there are instances where cleanliness received high marks and guests found their rooms to be well cleaned and tidy, these positive experiences seem overshadowed by more frequent and concerning issues. Guests reported rooms and bathrooms with strong damp smells, mold, and even spider webs. The state of linens has drawn criticism, with issues such as dirty spots and hair on allegedly fresh bedding. Some rooms and toilets exhibited signs of age, with complaints of water seepage and overall dated appearances. Furthermore, several guests noted insufficient toiletries and reported that rooms were not cleaned before check-in or throughout their stay. Despite these cleanliness drawbacks, guests acknowledged the efforts of the staff who tried their best to address complaints and clean rooms upon request. Nonetheless, the hotel may need a more robust cleaning protocol to ensure a consistently positive guest experience.
Staff
Comfort Inn Metropolis seems to offer a mixed experience when it comes to staff interactions, but positive aspects do stand out. Many guests have praised the hotel staff for their helpfulness and kindness, often describing them as courteous, proactive, and accommodating. Numerous reviewers have appreciated the staff's willingness to assist and their readiness to respond to questions and requests. The welcoming attitude and smiles from the staff further enhanced the stay for many visitors, with some calling the staff the best part of their hotel experience.
Despite these highlights, not all feedback was glowing. A few guests noted instances of unfriendly behavior, lethargy, and rudeness from certain staff members, including a grumpy receptionist and uncooperative senior staff. There were mentions of specific individuals not being friendly or attentive and some complaints about the breakfast staff. Nevertheless, many guests felt that the staff endeavored to provide a positive experience, especially when addressing issues such as room cleanliness. Overall, while there are areas for improvement, the general sentiment underscores a team striving to create a welcoming environment.
FAQ
No, Comfort Inn Metropolis doesn't have any pool.
No, a spa isn't available at Comfort Inn Metropolis.
No, Comfort Inn Metropolis doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn Metropolis.
