Econo Lodge Murray
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Summary of reviewsEcono Lodge Murray is favorably positioned for guests traveling to Salt Lake City and its surrounding areas, offering practicality through its easy access to local attractions and proximity to highways. Guests appreciate the location's convenience, which serves as an accessible base for both leisure and family visits, despite occasional disturbances. The comfort of the beds and the spaciousness of the rooms are noted positively, adding to the appeal of a quieter off-the-main-path location.
The staff at Econo Lodge Murray is often praised for their exceptional customer service, with individuals like Jayme, Henry, and Danielle receiving commendations for their friendliness, helpfulness, and attentiveness, enhancing the guest experience significantly. This consistent courtesy and attentiveness stand out as a strong positive aspect of the hotel.
However, cleanliness remains a critical area of concern. Reports of unkempt rooms, including dirty linens, unpleasant odors, and insect infestations, are abundant. External and internal property conditions are worrisome, affecting the overall guest experience. The lack of maintenance and missing amenities further diminished the appeal for some visitors.
While the fundamental strengths of Econo Lodge Murray lie in its location and noteworthy staff service, significant improvements in cleanliness and room maintenance are necessary to enhance its overall appeal. The hotel stands out as a convenient location with excellent staff, yet is overshadowed by issues requiring urgent attention to improve guest satisfaction.
The staff at Econo Lodge Murray is often praised for their exceptional customer service, with individuals like Jayme, Henry, and Danielle receiving commendations for their friendliness, helpfulness, and attentiveness, enhancing the guest experience significantly. This consistent courtesy and attentiveness stand out as a strong positive aspect of the hotel.
However, cleanliness remains a critical area of concern. Reports of unkempt rooms, including dirty linens, unpleasant odors, and insect infestations, are abundant. External and internal property conditions are worrisome, affecting the overall guest experience. The lack of maintenance and missing amenities further diminished the appeal for some visitors.
While the fundamental strengths of Econo Lodge Murray lie in its location and noteworthy staff service, significant improvements in cleanliness and room maintenance are necessary to enhance its overall appeal. The hotel stands out as a convenient location with excellent staff, yet is overshadowed by issues requiring urgent attention to improve guest satisfaction.
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Guest Reviews
Econo Lodge Murray benefits from a favorable location that resonates well with its guests. Nestled conveniently, it offers easy access to the surrounding area and proves to be a practical choice for those looking to explore Salt Lake City, as it is just a short 15-minute drive away. Additionally, its proximity to the mountains and nearby highways, including the interstate, enhances its appeal and makes it straightforward to reach key destinations. With a central position relative to many visitors' needs, the hotel provides an accessible base for both leisure and family visits, as several guests appreciated its closeness to their relatives' homes. Despite occasional concerns about nighttime noise and the presence of some questionable individuals during the day, the overall sentiment highlights the convenience and accessibility of its location.
The reviews for Econo Lodge Murray paint a mixed picture, with some positive notes amidst several criticisms. Guests appreciated the comfort of the beds, describing them as good, and found the rooms to be spacious and comfortable. The location was seen favorably by some, as it is a bit off the main path, offering a quieter stay. Additionally, the staff was mentioned as friendly and accommodating.
However, there are significant concerns about cleanliness and safety in the hotel. Many reviews mentioned dirty rooms, stained linens, and issues such as bugs and cockroaches. The presence of cigarette smoke and odors in non-smoking rooms was a recurring complaint, along with a generally unpleasant smell in the rooms. Reports of damaged or missing amenities, such as absent TV remotes, non-functional showers, and insufficient towels, added to guest dissatisfaction. The property is described as outdated and in need of renovation, further impacting the overall guest experience.
The cleanliness of Econo Lodge Murray appeared to be greatly disappointing according to guest reviews. Visitors reported severe issues like greasy smears, live bugs, and a foul-smelling bathroom. The state of the external property was also alarming, with troubling items like used syringes and other trash scattered around. Inside the rooms, guests frequently encountered cockroaches, which were described as being everywhere, along with missing amenities like towels, soap, and toilet paper. The condition of the shower and tub was a major concern, often found filthy with hair stuck to the walls. Furthermore, the shower curtain rod was secured solely with duct tape, highlighting inadequate maintenance efforts. Complaints extended to bed sheets and mattresses, which were stained and dirty, and guests noted a lack of housekeeping even over longer stays. Overall, the property was perceived as extremely unkempt, with dirt and bugs reported in abundance throughout various areas.
The reviews for Econo Lodge Murray highlight a bifurcation in the experiences with the hotel staff. Many guests express a high level of satisfaction, citing specific staff members like Jayme and Henry as being particularly commendable. They are often described as super helpful, friendly, and awesome, contributing to positive interactions during the stay. Danielle, another front desk attendant, is noted for being exceptionally helpful and super friendly, reinforcing the general appreciation for the hotel's staffing efforts. Numerous guests report the staff as being very friendly, lovely, kind, and overall exceptional, suggesting that positive customer service is a distinguishing feature of this location. However, not all reviews are glowing, as some guests encountered issues with staff demeanor, labeling interactions as rude and unfriendly. Despite this, the prevailing sentiment among guests is one of appreciation for the courteous and attentive service provided by many members of the team, making a substantial positive impact on their overall hotel experience.
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However, there are significant concerns about cleanliness and safety in the hotel. Many reviews mentioned dirty rooms, stained linens, and issues such as bugs and cockroaches. The presence of cigarette smoke and odors in non-smoking rooms was a recurring complaint, along with a generally unpleasant smell in the rooms. Reports of damaged or missing amenities, such as absent TV remotes, non-functional showers, and insufficient towels, added to guest dissatisfaction. The property is described as outdated and in need of renovation, further impacting the overall guest experience.
Cleanliness
Staff
No, Econo Lodge Murray doesn't have any pool.
No, a spa isn't available at Econo Lodge Murray.
Yes, Econo Lodge Murray welcomes dogs.
No, parking facilities aren't available at Econo Lodge Murray.
No, Econo Lodge Murray doesn't have a gym.
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