Bella Villa Cabana is an appealing destination for travelers seeking a peaceful beachfront retreat with easy access to Pattaya's vibrant city life. Nestled directly by the sea, the hotel offers stunning sea views and a tranquil setting that is ideal for families and anyone looking to unwind away from the bustling tourist areas. Although the beach is not suitable for swimming, the serene environment is perfect for relaxation. The hotel is conveniently located a short distance from Pattaya's city center, accessible via shuttle service or personal transport, placing guests near excellent Thai seafood restaurants that enhance the local culinary experience.
Guests are consistently impressed with the spacious, clean rooms that are ideal for families or groups. Many rooms offer beautiful vistas of the sea, pool, or surrounding scenery. While the hotel's decor is somewhat dated, the accommodations are comfortable and well-equipped with large refrigerators, microwaves, and kitchen areas, catering to those seeking a home-away-from-home experience. The pool is a standout feature, providing a refreshing escape with its luxurious feel, spacious design, and tranquil ambiance, complemented by beautiful landscaping and sea breezes.
Breakfast at the hotel is appreciated for its variety and abundance, featuring a mix of local Thai and Western cuisines that appeal to diverse palates. Despite occasional suggestions for improvement, the dining experience remains a pleasant start to the day. Although the hotel lacks an in-house dinner option, the proximity to excellent local restaurants and a nearby food market ensures a satisfying culinary journey.
The hotel's staff garners praise for their friendliness and attentiveness, contributing significantly to a positive guest experience. Despite language barriers at times, the staff’s warm and accommodating demeanor enhances overall satisfaction.
While Bella Villa Cabana excels in many areas, Wi-Fi connectivity poses a challenge, with guests frequently citing weak and unreliable signals. The beach, although offering direct access, is less appealing due to its condition and is not ideal for swimming. However, the hotel’s excellent pool area compensates for these shortcomings.
In summary, Bella Villa Cabana is a well-regarded choice for families and groups seeking a serene beachfront location with spacious accommodations and an array of amenities, making it a delightful retreat near Pattaya.
Cholchan Pattaya Beach Resort - SHA Extra Plus is praised for its tranquil and scenic location, offering beautiful sea views and a hidden retreat away from the bustling center of Pattaya. Positioned by the beach, guests enjoy serene, green surroundings perfect for relaxation, walking and cycling. The large, inviting pool is a notable highlight, often described as well-maintained, spacious and ideal for both children and adults.
Despite generally positive feedback, the resort's remote location poses challenges for guests without their own transport, as public transportation options are limited and attractions are a 15-30 minute drive away. While some guests found the nearby roadside restaurant convenient and enjoyable, exploring more of Pattaya necessitates a car.
Breakfast at the resort has mixed reviews. Some guests enjoyed the variety, particularly the fried rice and found it to be reasonably priced and decent in quality. However, the buffet mainly caters to Chinese, Thai and South Korean preferences, leaving Western guests and vegetarians with limited options. There were also concerns about the lack of variety, cold dishes and insufficient restocking towards the end of service.
The rooms offer a mix of experiences. Guests appreciated the spaciousness, cleanliness and stunning sea views. The helpful and attentive staff further enhanced their stay. However, the hotel shows signs of age with dated decor, noisy air conditioning and worn furniture being common complaints. Despite the need for upgrades, for those who prioritize space and scenic views, the rooms are a fair choice.
Cleanliness also receives mixed reviews. While some visitors found the rooms and property clean, others reported issues like dust, mold and pests. The communal areas seemed less well-maintained and there were occasional disruptions by cleaning staff in the early morning.
Staff interactions are mostly positive with many guests lauding the friendly, polite and supportive nature of the employees. Though there were instances of unhelpful or rude behavior, particularly at reception, the overall hospitality and helpfulness of the staff were well-received.
Wi-Fi service at the resort garnered mixed feedback. Some guests praised the reliable signal, while others faced poor connectivity, especially in certain areas without adequate information on how to connect.
The swimming pool stands out as a favorite among guests, described as large, clean and surrounded by beautiful gardens with beach views. Issues with the pool bar's operational hours and occasional cleanliness problems were noted, but the overall sentiment remains highly positive.
The beach, while offering lovely views and a peaceful atmosphere, was criticized for being dirty and unsuitable for swimming due to mud and debris. Despite this, the scenic beachfront still provided a charming backdrop for a quiet retreat.
Regarding beds, there are varied opinions. Some guests found the beds comfortable, while others described them as too hard or firm with particularly stiff pillows detracting from overall comfort. The consensus indicates a need for improvement in bed comfort.
Overall, Cholchan Pattaya Beach Resort - SHA Extra Plus is a serene and attractive option for guests seeking relaxation by the sea with beautiful surroundings, friendly staff and a standout pool, although it could benefit from updates and some service improvements.
Centre Point Prime Hotel Pattaya, located on Sukhumvit Road in North Pattaya's Na Kluea District, serves as a convenient starting point for exploring the area. Though it isn’t situated in the bustling city center or near popular beaches, the location offers tranquility and ease of access to nearby restaurants and some tourist attractions. The hotel's shuttle service is a useful perk for traveling to main tourist areas, making it a desirable option for those who prefer a quieter stay away from the urban hustle.
The breakfast at the hotel receives mixed reviews. Guests often appreciate the variety and deliciousness of the offerings with numerous options catering to different tastes. Fresh coffee is a notable highlight. However, the predominance of Asian cuisine may not appeal to everyone and issues like food running out and crowded dining spaces during peak times are reported.
Dinner service is an area that could see improvement. Guests often remark on the limited menu, lack of variety and slow service in the restaurant and room service. Despite these challenges, there's potential for enhancement in food quality and service speed to better meet guest expectations.
Rooms at Centre Point Prime Hotel Pattaya generally earn positive remarks for their cleanliness, spaciousness and amenities, such as mini-kitchens and beautiful views. They are equipped with modern conveniences and are well-suited for families, offering activities for children. However, there are occasional issues with room size, furnishings, soundproofing and maintenance, which detract from the overall experience for some guests.
Cleanliness is a strong point for the hotel with many guests lauding the tidy and comfortable rooms as well as clean common areas. Professional staff contribute to maintaining high hygiene standards, although sporadic reports of subpar housekeeping and specific cleanliness issues highlight areas for improvement.
The hotel staff stand out for their politeness and professionalism. Guests consistently praise their friendly and attentive service, which enhances the welcoming atmosphere. While there are occasional concerns about reception responsiveness and elevator usage, the overall sentiment is positive with many visitors noting specific instances of helpfulness and care from the staff.
Wi-Fi quality receives varying feedback with some guests appreciating good speeds while others report slow and unreliable connections. Despite this, the quality of rooms, room service, pools and kid-friendly facilities generally receive high praise.
The spa services at the hotel are well-regarded, particularly for yoga, meditation classes and massages. Guests highlight the clean and comfortable environment, enhancing the overall relaxation experience.
The gym is positively received for its cleanliness organization and adequate equipment, although it could benefit from additional resistance and strength training options.
Pool facilities are particularly well-rated by families with multiple clean and safe pool areas, including a wave pool and slides. However, overcrowding during peak times can affect cleanliness and enjoyment. The hotel uses a reservation system for pool times, which is helpful but occasionally needs stricter enforcement.
Parking facilities are convenient with ample secured spaces, although capacity issues can arise during peak seasons, adding some inconvenience for guests.
Overall, Centre Point Prime Hotel Pattaya stands out as a family-friendly hotel offering a variety of amenities and activities that cater to both parents and children. While there are areas needing improvement, the hotel’s cleanliness, staff service and kid-oriented facilities make it a viable option for a relaxing and engaging family stay.
Mandarin Eastville, Pattaya - SHA Extra Plus, is a modern hotel offering a peaceful and clean environment that appeals especially to business travelers seeking tranquility away from the bustling city center. While the location is a bit remote from popular attractions and nightlife, it provides a serene retreat and is conveniently close to Bangkok Hospital.
The hotel's breakfast, featuring an oriental-style spread with curries, rice, noodles, and ramen, is praised for its quality and taste, particularly by those who enjoy Asian cuisine. However, some guests suggest that increasing the variety to suit European tastes and improving the food's temperature would enhance the dining experience.
Rooms are frequently highlighted for their spaciousness, cleanliness, and stylish decor, creating a comfortable and Zen-like atmosphere. Well-equipped with modern amenities, these accommodations ensure a restful stay, although there are occasional reports of minor discrepancies between expectations and reality. The beds receive particular praise for their comfort and quality, although some guests find them a bit firm.
Cleanliness is a standout feature at Mandarin Eastville, with guests consistently impressed by the immaculate upkeep and appealing design of both the rooms and the hotel itself. This contributes to an overall pleasant and high-quality experience, despite minor issues with breakfast options and bathroom cleanliness.
The staff at Mandarin Eastville are celebrated for their friendliness and helpfulness, contributing positively to guest experiences. The team is primarily recognized for their polite and service-minded approach, although there are rare mentions of less satisfactory interactions.
The hotel's pool areas are well-maintained and provide a relaxing environment, although some guests find the water too cold, and the proximity to a busy street slightly detracts from the experience. Parking is secure but limited, which may pose challenges during peak times.
In summary, Mandarin Eastville, Pattaya, offers a comfortable and tranquil stay with excellent service, spacious rooms, and a relaxing environment, although with some room for improvement in breakfast variety and parking facilities.
Pattaya Modus Beachfront Resort offers a tranquil seaside escape in Pattaya, ideal for guests seeking relaxation away from the city's hustle and bustle. While the location provides a private beach that exudes peace and quiet, it's somewhat isolated from entertainment and dining options, necessitating transportation for exploration beyond the immediate area. Although the property shows signs of age amidst surrounding condos, it remains competitively priced for travelers prioritizing tranquility.
Guests are welcomed to a breakfast experience featuring a diverse buffet with numerous options to cater to various tastes, served in a beachfront setting. Despite occasional overcrowding and inconsistency in food offerings, the friendly staff enhance the breakfast experience.
The resort's rooms are praised for their spaciousness, cleanliness, and comfort, with romantic ocean views and tasteful decor amplifying the soothing atmosphere. Despite some inconsistencies in readiness and occasional unwelcoming odors, the attentive staff contribute positively to guest experiences.
Cleanliness presents a mixed picture, with rooms generally well-maintained, though some areas, like the swimming pool and private beach, require more diligent upkeep. The pool facilities, despite offering a notable infinity pool, occasionally face maintenance challenges, impacting guest satisfaction.
The private beach complements the resort's beautifully decorated rooms, inviting guests to enjoy the serene beachfront experience, though improvements are needed in maintaining its cleanliness. Guests highlight the comfort of the beds, which contribute to restful sleep, although some aspects of the resort's aging appearance may not align with promotional expectations.
Overall, the exceptional staff stand out, providing friendly and efficient service that enhances the calming atmosphere of the resort. Pattaya Modus Beachfront Resort remains a charming hospitality destination where visitors can enjoy a tranquil retreat by the sea.
Garden Cliff Resort and Spa offers guests a tranquil and scenic retreat with its prime beachfront location, providing both seclusion and convenience. Situated away from the bustling center of Pattaya, it's within easy reach of local attractions like the Sanctuary of Truth and nearby restaurants and markets. Guests enjoy serene sea and pool views, although the private beach area could benefit from better maintenance.
The resort is praised for its friendly and attentive staff, contributing significantly to a welcoming and enjoyable atmosphere. Whether at the café or the reception, staff members are noted for their helpfulness and the positive experiences they create.
Rooms at the resort receive mixed feedback. Many guests appreciate the spaciousness, cleanliness, and stunning views, particularly from the premium deluxe rooms. However, some rooms are seen as dated, with areas needing more thorough cleaning and maintenance.
Breakfast offerings leave a mixed impression as well. While the buffet's quality and selection cater well to Asian tastes, some guests find the options limited and note issues with temperature and freshness. Nevertheless, the overall setting and the resort's amenities help balance out these critiques.
The resort’s swimming pools stand out as a highlight, with two large, clean pools that offer both relaxation and fun for all ages. They provide a picturesque view stretching to the sea, enhancing the allure of the hotel's environment. However, suggestions for improvements include regulating the pool water temperature for a more comfortable swim.
Cleanliness throughout the resort is generally appreciated, although some discrepancies exist. While many areas are well-maintained, certain rooms and sections, like around the pool and bathrooms, could benefit from more attention. The aging facilities, such as carpets and bathroom fittings, hint at a need for renovation. The beachfront in particular receives criticism for its lack of cleanliness and limited facilities, falling short of expectations for a typical beachside experience.
Overall, Garden Cliff Resort and Spa offers a serene getaway with several commendable features, but attention to maintenance and upgrades in certain areas would significantly enhance the guest experience.
The Golden Tulip Pattaya Beachfront Resort stands out as an ideal retreat for those seeking a serene and picturesque escape by the sea. Nestled in Naklua, away from the bustling city center of Pattaya, the resort offers guests a tranquil environment with direct access to a secluded private beach. The resort's location provides breathtaking sea views, a calm atmosphere and modern amenities, making it perfect for a relaxing vacation. Though slightly removed from major attractions, the convenience of a shuttle service to nearby destinations and local convenience stores adds to the resort's appeal.
Guests have mixed opinions on breakfast with many praising its variety and taste, especially the international and Asian selections. However, some reviews suggest that there could be more options to cater to specific dietary needs, such as vegetarian and halal preferences. Despite occasional chaos during peak times, the overall freshness and quality of the food, along with the attentive staff, are well received.
Dinner experiences at the resort also receive diverse feedback. Many guests enjoy dining by the beach, highlighting the enjoyable atmosphere and decent food quality. Nevertheless, some believe the menu could benefit from more local flavors and improved availability of items. The proximity to local food stalls offers additional dining options.
The rooms at the resort are highly regarded for their spaciousness, comfort and modern décor. Cleanliness generally receives positive comments with well-maintained amenities and beautiful views being key highlights. However, some guests report minor issues with cleaning thoroughness and soundproofing. Exceptional sea and pool views from the rooms, particularly from corner units, add to the luxurious experience.
The staff at Golden Tulip Pattaya Beachfront Resort consistently receive high praise for their friendliness, politeness and helpful service. Guests appreciate the staff's attentiveness and the welcoming atmosphere they create, which significantly enhances the overall guest experience. Minor improvements could be made in language skills and managing busy times, but these do not overshadow the positive overall impression.
The resort's pool is a major attraction, lauded for its large, clean and inviting space. Guests enjoy the modern facilities, direct room access and the relaxing poolside atmosphere. Some minor cleanliness issues are noted, but the pool remains a standout feature.
The private beach, though small, is a cherished aspect of the resort, providing a quiet and cozy space for relaxation with added amenities like a beach bar. However, occasional maintenance issues such as trash and rocky areas during low tide are noted. Despite these drawbacks, the secluded beach remains a highlight, perfect for unwinding away from crowded areas.
Parking presents some challenges due to limited spaces and the main parking lot's distance from the hotel. The provided shuttle service helps mitigate this inconvenience, but the setup could use some improvements for better guest convenience.
Families find the resort particularly appealing with spacious family rooms, a clean environment and child-friendly amenities contributing to a positive stay. While some suggestions for improvement exist, such as more frequent shuttle services and milder air fresheners, the resort is generally praised as an excellent family-friendly destination.
Overall, Golden Tulip Pattaya Beachfront Resort offers a comfortable and luxurious experience with its fantastic location, stunning views, excellent staff and appealing amenities, making it an ideal choice for those seeking a peaceful beachfront retreat.
Housed in a 16-storey building right in front of Wongamart Beach, Long Beach Garden Hotel & Spa offers luxurious and comfortable rooms, spa and fitness facilities, a swimming pool with a waterfall and many other facilities and amenities that aim to make every guest's stay as enjoyable as possible.
Summary of reviews
Long Beach Garden Hotel & Pavilions in Pattaya, Thailand, is highly praised for its idyllic beachfront location in a tranquil area of the city. Guests appreciate the serene environment, private beach access, and proximity to local shops and restaurants, making it a seamlessly convenient stay for leisure and exploration. The setting exudes a quintessential beachfront experience, enhanced by beautiful views and a peaceful ambiance.
The hotel offers a commendable breakfast service with a diverse and plentiful buffet, appealing especially to non-demanding guests. While there are suggestions for more variety and European influences, the overall breakfast is satisfactory. Dining at the hotel is a memorable affair, highlighted by the Surf and Turf restaurant, which delights with a fusion of European and Thai cuisines, fresh seafood, and a welcoming atmosphere.
Accommodations are noted for their spaciousness and comfort, with many rooms offering stunning pool or sea views. Although some rooms are slightly outdated, they are well-equipped and maintained by diligent staff, with calls for modernization to enhance the overall guest experience. Cleanliness is generally satisfactory throughout the property, and while some guests have reported issues like dust and outdated furnishings, the friendly staff contributes positively to the overall stay.
The hotel's staff is frequently commended for their friendliness, helpfulness, and promptness, though there are instances of inconsistency in service levels. Wi-Fi connectivity remains a concern, with weak and intermittent signals impacting guest experiences, especially for those needing reliable internet access.
The property features a picturesque pool area that caters well to families, though the limited availability of sun loungers and occasional closure of the pool bar are noted shortcomings. The beach, while clean and private, is occasionally crowded and has limited shade and seating options. However, its inviting nature compensates for these aspects.
Overall, Long Beach Garden Hotel & Pavilions offers a mostly luxurious and family-friendly experience, with standout features such as its excellent location, varied dining options, and spacious accommodations. While some areas like Wi-Fi quality and room modernization need improvement, the hotel remains a favorable choice for those seeking a peaceful yet convenient retreat.
Siamese Hotel Pattaya, BW Signature Collection provides a serene and convenient retreat in the northern part of Pattaya that is well-appreciated by guests. Its location offers easy access to amenities such as the Terminal 21 Mall and local shops, while being comfortably distanced from the city's hustle and bustle. The hotel features clean and spacious rooms, praised for their modernity and soundproofing, offering guests a peaceful environment complemented by invigorating showers and comfortable beds with soft pillows.
The hotel's breakfast receives praise for its delicious flavors, despite some criticism about the limited variety and occasional shortages. Nevertheless, guests find it adequate for a quick and convenient start to their day. The charming and clean pool area, albeit small, provides a pleasant space for relaxation, even though its shaded location may not suit sun seekers.
Exceptional service from friendly and helpful staff is a highlight of the experience, contributing significantly to guest satisfaction. The welcoming nature and efficient handling by reception staff enhance the atmosphere, making interactions with the team largely positive.
With attention to cleanliness, some guests note minor inconsistencies in housekeeping, but generally, the rooms and common areas support a comfortable stay. The facilities, including the pool and gym, are well-regarded, though improvements in Wi-Fi strength and indoor parking availability are suggested. Overall, The Siamese Hotel Pattaya presents a peaceful and enjoyable stay, offering great value with its comfortable accommodations and attentive service.
Pullman Pattaya Hotel G is highly praised for its enviable beachfront location on Wong Amat Beach, providing a serene and picturesque retreat with stunning sea views and easy access to a quiet, private beach area. Guests appreciate the convenience of nearby bars, restaurants, shops and notable attractions like the Sanctuary of Truth museum and Terminal 21 Mall, making it an ideal spot for both relaxation and exploration. The scenic beauty, complemented by amenities like multiple swimming pools, beachfront lounging options and a well-regarded beach club, enhances its appeal for families and couples seeking a tranquil seaside experience.
The breakfast at Pullman Pattaya Hotel G is generally well-regarded with guests enjoying the variety and quality of options available. The buffet includes Western, Asian and some Indian dishes and is often described as excellent and plentiful. However, some guests feel the selection could be more varied, particularly for vegetarian options and pastries.
Dinner at the hotel receives praise for its diverse and delicious offerings with generous portions of both European and Thai cuisine. The restaurant staff are noted for their excellent and friendly service. However, some guests feel that certain dishes, like pasta and the seafood buffet, could be improved and the food quality at the beach club could be better. Overall, the dining experience is enjoyable with room service also receiving high marks.
The rooms at Pullman Pattaya Hotel G are spacious and often provide stunning sea views. Guests appreciate the comfortable beds, well-equipped amenities and balconies. However, some reviews mention that the facilities are dated and in need of renovation with issues like malfunctioning appliances and unclean bathrooms being noted.
Cleanliness receives mixed reviews with positive comments highlighting clean and well-maintained rooms, bathrooms, lobby, pool areas and the beach. However, some guests report cleanliness issues such as dusty floors and stained linens, indicating a need for more consistent cleaning practices.
The staff at Pullman Pattaya Hotel G are consistently praised for their friendliness, attentiveness and professionalism. Guests appreciate their willingness to help and the positive atmosphere they create, enhancing the overall guest experience.
While the complimentary WiFi is appreciated, feedback indicates that the signal strength and speed can be inconsistent with frequent disconnections reported in certain areas of the hotel.
The hotel's spa is highly regarded for its excellent facilities, professional staff and relaxing treatments, making it a standout feature for guests seeking a luxurious and authentic Thai spa experience.
The gym offers a spacious and well-lit environment with various facilities, including yoga sessions and table tennis. However, some guests feel it could benefit from more equipment and improved hygiene, particularly the carpeted floor.
The pool areas receive praise for their spaciousness, beautiful design and scenic sea views with options for families and children. However, some guests mention that the pools can become crowded and note occasional maintenance issues.
The beachfront location of Pullman Pattaya Hotel G is a significant draw with the private beach being clean, aesthetically pleasing and offering easy access to the ocean. Guests enjoy the scenic sunsets and well-maintained beach facilities, although some note occasional crowding and disorganization.
Overall, Pullman Pattaya Hotel G offers a desirable blend of beautiful surroundings, convenient amenities and a generally positive guest experience, though some areas could benefit from updates and improved maintenance.
Blue Boat Hotel JC offers a wonderful blend of tranquility and accessibility, positioning itself in a serene alley close to the main street, beach, and shopping destinations like Terminal 21. Guests appreciate its strategic location, which provides a peaceful escape yet easy access to city attractions and dining options. The convenient TukTuk route further enhances exploration of the surrounding areas.
The breakfast service receives predominantly positive feedback due to its varied selection and quality, often complemented by friendly and attentive staff. While some guests find the variety lacking later in the morning, the overall breakfast experience remains satisfying, contributing positively to the hotel's appeal.
Rooms at Blue Boat Hotel JC are praised for their spaciousness and cleanliness, providing a comfortable environment with pleasing amenities like beautiful balconies and lounges. While some areas could benefit from updates, such as more storage options and general upkeep, the overall room experience aligns well with guest expectations.
Cleanliness throughout the hotel is generally impressive, with frequent commendations for the well-maintained facilities and rooms. Although some guests suggest improvements, particularly in pool maintenance and detailed cleaning levels, the hotel largely meets the cleanliness expectations of its 3-star category.
The staff at Blue Boat Hotel JC stand out for their exceptional service, consistently providing a warm and welcoming atmosphere. Their friendliness and commitment to guest satisfaction contribute significantly to creating a memorable experience, making guests feel right at home.
Additionally, the rooftop pool is highlighted as a key feature, offering stunning views and a serene environment for relaxation. Despite occasional concerns about water cleanliness, the pool remains a beloved aspect of the hotel experience.
Overall, Blue Boat Hotel JC impresses with its prime location, quality amenities, and exceptional staff, making it a delightful choice for travelers seeking relaxation and convenience in the heart of the city.
Prima Hotel Pattaya is widely praised for its serene location in the quieter northern part of Pattaya, providing a tranquil escape just a short walk away from the beach. Its ideal positioning allows guests easy access to the sandy shores, nearby shops, restaurants, and attractions, while maintaining a peaceful atmosphere. While it may not cater to those seeking vibrant nightlife, the hotel's calm setting and convenience make it a favored choice for relaxation and exploration.
Guests find the rooms at Prima Hotel Pattaya to be spacious, modern, and impeccably clean, with useful amenities such as kettles, refrigerators, and hairdryers. Rooms with pool views or partial sea views are especially appreciated for their pleasant vistas. The hotel's commitment to cleanliness is evident throughout, with both rooms and the expansive pool area meticulously maintained. These pools, notable for their unique design, offer a refreshing escape, although they may lack direct sunlight for warmth.
The staff at Prima Hotel Pattaya receives commendations for their friendly and attentive service, contributing to a welcoming environment. The majority of guests highlight the positive interactions with receptionists and service staff, who demonstrate excellent problem-solving skills and a genuine commitment to guest satisfaction.
Breakfast at the hotel offers a variety, with many guests enjoying the mix of both Western and local options, although there are some suggestions for more diversity. The spacious accommodations and focus on family-friendliness make Prima Hotel Pattaya particularly attractive for those traveling with children, with comfortable family rooms and pools that cater to all ages.
Overall, Prima Hotel Pattaya is a strong choice for travelers seeking a clean, comfortable, and peaceful stay with a family-friendly environment and accessibility to Pattaya's attractions, while also delivering excellent service.