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Summary of reviewsThe Spot is widely praised for its convenient and central location, especially for those traveling via the Departure Bay Ferry terminal. The hotel offers easy access to downtown Nanaimo, a variety of restaurants, shops and essential services. Despite occasional noise from the major road nearby, the benefits of its location, cleanliness and welcoming atmosphere make it an ideal choice for short stays and city explorations. Guests appreciate the friendly, helpful staff that contribute significantly to a positive experience.
The rooms at The Spot are a standout feature, frequently described as recently renovated, modern, stylish and clean. Luxurious bathrooms, comfortable beds and convenient amenities add to the appeal. Despite minor issues like street noise and occasional room congestion, guests find the accommodations to be of excellent value. The boutique style and high-quality renovations make stays pleasant and comfortable, further enhanced by the attentive staff who swiftly address any concerns.
Cleanliness is another highlight at The Spot with many guests emphasizing the well-maintained, modern and tidy environment. Although there were sporadic oversights, such as missed spots from previous guests, the overall sentiment is one of high satisfaction with the hotel's cleanliness standards, supported by the fresh finishings and quiet atmosphere.
The staff at The Spot receive high acclaim for their friendliness, warmth and responsiveness. From front desk agents to the owner, the team is dedicated to providing a welcoming and accommodating environment, often going above and beyond to enhance guests’ stay. The mobile check-in app is appreciated for its efficiency.
While the breakfast offerings at The Spot are inconsistent and not always available, this hasn't significantly deterred guests from enjoying their stay. On the tech front, free Wi-Fi is available, but some guests have cited issues with coverage and speed.
The beds are another area of positive feedback with numerous guests praising their comfort. Despite minor grievances about bed noise or softness, the quality of sleep provided by the cozy bedding and modern facilities like rainfall showers leave a strong, positive impression.
For pet owners, The Spot stands out as an excellent choice with its pet-friendly policies. Dedicated rooms for pets, secure outdoor spaces and staff's affection towards furry companions make it a go-to option for those traveling with dogs, even though road noise can be a minor inconvenience.
Overall, The Spot offers a clean, modern and welcoming stay with excellent staff service, comfortable rooms and a great location, making it highly recommended for travelers visiting Nanaimo. Show more
Read review summaries for all categories
Dog Friendly Motel
This motel allows pets of any size, welcoming both dogs and cats, for an additional fee of CA$20 per pet, per night. It accommodates multiple pets in designated rooms.
Small Motel
The Spot combines comfort and modern elegance in a central location. The recently renovated rooms feature stylish décor and luxurious rainfall showers. Contactless check-in offers a seamless and relaxing stay.
Room Types
King StudioFeatures an en suite bathroom and kitchenette.
Queen Room with Two Queen BedsFeatures an en suite bathroom, microwave and fridge.
King StudioThe studio features air conditioning, a private entrance, as well as a private bathroom boasting a bath or a shower and a hairdryer. This studio has a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
The Spot boasts an incredibly convenient location, especially for those traveling by ferry with the Departure Bay Ferry terminal merely minutes away. Its central position provides easy access to downtown Nanaimo, allowing guests to enjoy a variety of nearby restaurants, shops and essential services such as gas stations and the hospital. The hotel is well-maintained and recently renovated, featuring modern decor and clean rooms, making it an excellent value for your money.
Despite being situated on a major road, which can result in some noise, the location’s benefits are manifold. The proximity to the highway ensures easy access for travelers, although it might not be the most scenic. This pet-friendly establishment is perfect for short stays and provides a great base for exploring the city and surrounding areas. Guests appreciate the friendly and helpful staff, enhancing the overall positive experience. In summary, The Spot is an ideal choice for those seeking convenience, cleanliness and a welcoming atmosphere close to the ferry terminal and downtown amenities.
Breakfast
The Spot hotel appears to be rated highly, although its breakfast options received mixed reviews. Guests repeatedly mentioned the absence of a breakfast offering. While some guests expressed a desire for a continental breakfast, others noted that they were never offered breakfast or that it was not included or available on-site. One guest commented that the breakfast they did have was fine, suggesting some inconsistency in the service provided. Overall, while the breakfast options at The Spot might not meet all guests' expectations, it doesn't seem to be a major deterrent from enjoying the rest of the hotel experience.
Rooms
The Spot receives an abundance of praise for its recently renovated, clean and comfortable rooms. Guests frequently mention the modern and stylish design with many highlighting the luxurious bathrooms and comfy beds as standout features. The rooms are often described as spacious and beautifully appointed with some including convenient amenities like microwaves, fridges and kitchen sinks.
Despite minor complaints regarding street noise and occasional congestion in rooms with two queen beds, the overall impression remains positive. The hotel's boutique style and high-quality renovations add a special touch, making it a value-for-money option.
Guest satisfaction is further bolstered by the attentive and friendly staff, who are quick to address any issues, sometimes even upgrading rooms to ensure a pleasant stay. With excellent room and bathroom facilities, including waterfall showers and designer accents, The Spot is consistently seen as a modern, clean and delightful place to stay, conveniently located close to the ferry terminal.
Beds
The beds at 'The Spot' have received overwhelmingly positive feedback from guests, who frequently describe them as very comfortable, super comfy and amazingly comfortable. Many guests have highlighted the firmness and size of the beds, noting large, cozy options with some even mentioning king-sized beds complete with four pillows and softest sheets. Despite a few mentions of beds being a bit noisy or overly soft, the majority of reviewers commend the comfort and quality of sleep provided. The modern facilities, including cozy bedding and rainfall showers, further enhance the guest experience. Some minor issues with pillows and bed creaking were noted, but these did not significantly detract from the overall positive impression of the sleeping arrangements at the hotel.
Cleanliness
At The Spot, cleanliness seems to be one of its standout features based on guest reviews. Numerous visitors have repeatedly emphasized how clean and comfortable their accommodations were. Many found the rooms to be modern, beautifully renovated and equipped with good quality beds and showers. The facility appears well-maintained with clean sheets, fresh finishings and a generally quiet environment.
Guests also praised the updated decor, stylish interiors and excellent locations close to convenient amenities like the ferry terminal. The friendly and helpful staff further enhanced the overall positive experience, contributing to a comfortable and welcoming atmosphere.
However, not all feedback was positive; some guests noted instances where certain details were overlooked, such as dirty dishes left from a previous visitor and floors that weren’t entirely clean. Despite these occasional lapses, the predominant sentiment reflects high satisfaction with the cleanliness standards at The Spot. Overall, it's a clean, modern and visually appealing choice for travelers.
Staff
At 'The Spot,' the experience with the staff receives high praise from guests. Consistently described as friendly, welcoming and accommodating, the staff here sets a warm tone from the moment guests arrive. The front desk agents, particularly noted for their pleasant demeanor, are adept at addressing and fulfilling guests' needs. Guests mention specific instances of staff going above and beyond, such as upgrading rooms and helping carry luggage—demonstrating a strong commitment to comfort and service.
Juan and Juliana are frequently highlighted for their exceptional support and helpfulness, reflecting the overall positive and pleasant atmosphere created by the team. Even the owner is recognized for personal attention and care, enhancing the feeling of being well looked after. Mobile check-in and the general efficiency of the staff add to the seamless experience.
Overall, the staff at 'The Spot' are described as lovely people who contribute significantly to the hotel's inviting and special ambiance. From warm welcomes at reception to continuous efforts to meet guests' needs, their friendliness and helpfulness leave a lasting positive impression.
Wi-Fi
Many guests highlighted mixed experiences with the wifi at The Spot. While some appreciated the convenience of free Wi-Fi access included with the room and the ease of obtaining wifi codes via a mobile check-in app, others noted significant issues. Common concerns involved patchy coverage in rooms and slow speeds, so much so that browsing or app usage could be hindered. However, amidst some room for improvement, the hotel's tech-savvy check-in process and the provision of free wifi are positive aspects acknowledged by numerous patrons.
Dog Friendly
The Spot is highly praised for its pet-friendly facilities, making it an excellent choice for travelers with dogs. Guests appreciate the dedicated rooms for those with pets and there's no extra charge for bringing furry friends along. The hotel provides convenient amenities such as a sliding door for service dogs and a little backyard or patio area, which is fenced in and secure, perfect for dogs to enjoy some outdoor space safely. The staff's affectionate attitude towards pets enhances the welcoming atmosphere, often going the extra mile by providing extra blankets for pets to sleep on. The newly renovated premises and great location contribute to the overall positive experience, although it's worth noting that the main road nearby can lead to some early morning traffic noise. Overall, The Spot offers a comfortable and accommodating option for pet owners looking to travel with their dogs.
No, The Spot doesn't have any pool.
No, a spa isn't available at The Spot.
Yes, The Spot welcomes dogs.
No, parking facilities aren't available at The Spot.