Neiva, Calle 6 No. 2-572.924668,-75.290299(Show on Map)
7.9
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Chicala in Neiva is widely praised for its prime, central location, allowing guests easy access to key city amenities and attractions. Its proximity to the park and commercial areas is frequently noted as a significant advantage. The hotel is also commended for its accommodating amenities, including an enjoyable pool and delicious food, enhancing the overall stay experience.
Guests appreciate the hotel's included breakfast for its great value, variety and flavor, though some mention a limited selection and occasional organizational issues. Dinner at the hotel's restaurant receives high praise for its quality, well-presented dishes and excellent staff, despite minor service delays.
The rooms are generally described as spacious, comfortable and clean with added benefits such as effective air conditioning and cozy beds. However, the experience can be inconsistent with occasional mentions of worn conditions, cleanliness issues and noise disruptions. Nonetheless, the majority of guests find the accommodations meet their expectations.
Cleanliness is primarily lauded, especially in the rooms, but some maintenance issues are noted, particularly with the pool area. Quick cleaning services contribute positively, although areas such as the children's play area and pool bathrooms could use more attention.
The hotel's staff consistently earns high marks for their exceptional attentiveness and friendliness, creating a welcoming atmosphere for guests. The efficient, secure parking service adds to the convenience, despite minor drawbacks such as the lack of direct access from the garage to the hotel.
The pool area, while aesthetically pleasing and a refreshing escape, could benefit from improved cleanliness, warmer water and added entertainment amenities.
In summary, Hotel Chicala offers a convenient location, commendable service and comfortable accommodations, though there are areas requiring attention to further enhance the guest experience.
Categories
Dog Friendly
This hotel offers pet-friendly rooms and an outdoor pool. It provides a comfortable stay for guests traveling with dogs and access to leisure facilities.
Business
This hotel offers essential amenities for business travelers, providing a comfortable and convenient base for exploring the city's business districts.
Parking
Hotel Chicala is listed as a hotel in Neiva with free parking.
Accessible
This hotel is adapted for disabled guests and provides a lift for access to various floors. It also offers accessible parking, which is a key feature for guests with personal vehicles.
Gym
This hotel offers a fitness center. It is a suitable option for guests seeking fitness amenities. The hotel also offers services such as a tour desk and luggage storage.
Pool
Outdoor Pool
Sustainability Journey
Honeymoon
Family
Romantic
4 Star
Outdoor Pool
Room Types
Double RoomThis room offers a flat-screen TV, air conditioning and cable channels. Featuring a shower, private bathroom comes with free toiletries and towels. Extras include a desk.
Superior Double RoomThis room offers a flat-screen TV, air conditioning and cable channels. Featuring a shower, private bathroom comes with free toiletries and towels. Extras include a desk.
SuiteThis suite offers a flat-screen TV, air conditioning and cable channels. Featuring a shower, private bathroom comes with free toiletries and towels. Extras include a desk and living area.
Classic Triple RoomThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
Twin RoomThis air-conditioned twin room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
About Hotel Chicala
Registry or License or Notification Number: 1265
Guest Reviews
7.9
Good
Review Summaries
Location
Hotel Chicala in Neiva boasts a prime position in the heart of downtown, providing a convenient and central location for guests. Its proximity to key city amenities and attractions is highly appreciated, being close to everything and situated right near the park. Guests frequently highlight its central location as a positive aspect, making it easy to explore the commercial areas and access local services.
However, some reviews mention concerns about safety in the surrounding area, particularly after dark. The neighborhood's condition has been described as deteriorated and the area is sometimes perceived as a bit dodgy. Despite these concerns, the convenience of the hotel's central positioning remains a plus for many visitors who find it ideal for accessing the city's offerings.
In terms of other amenities, guests mention the enjoyable pool, providing a refreshing retreat from Neiva's warm climate. The hotel also garners compliments for its good food and quality service, which enhance the overall stay experience.
In summary, Hotel Chicala's central location in Neiva makes it a convenient choice for travelers, although prospective guests may want to be mindful of their surroundings, especially when venturing out at night.
Breakfast
Hotel Chicala offers an included breakfast that many guests appreciate for its abundance and good value. The breakfast is often described as excellent and delicious with some noting that it includes a variety of tasty options. However, there are a few recurring criticisms. Several guests mentioned a limited selection, often pointing out that the offering is predominantly eggs and rib broth, which could become monotonous for those staying multiple days. There are also issues with organization, as certain items tend to run out quickly, leading to a somewhat disorganized experience for latecomers. Despite these areas for improvement, most reviewers seem satisfied with the quality and flavor of the breakfast, acknowledging it as a decent start to the day, especially given that it is included in the room rate.
Dinner
The dinner experience at Hotel Chicala receives high praise from guests for its delicious and well-presented meals. The à la carte options stand out for their quality, consistently delivering very good and appetizing dishes. Guests commend the restaurant staff for being excellent, contributing positively to the overall dining atmosphere. However, some guests have noted a slight delay in service during dinner times. Despite this minor issue, the food quality and taste at Hotel Chicala's restaurant leave a lasting impression on its diners.
Rooms
Hotel Chicala offers a mixed experience when it comes to its rooms, but there are several points of praise worth noting. The majority of guests found the rooms to be very spacious and comfortable with large, clean and well-maintained environments being a recurring highlight. Comfortable beds and effective air conditioning add to the overall sense of relaxation and ease.
However, the quality of the rooms seems to vary, as some guests mentioned issues like old and worn conditions, occasional cockroach sightings and hot water that only works sporadically. Noise from heavy foot traffic also detracted from an otherwise peaceful stay for some guests.
Despite these inconsistencies, many reviewers appreciated the clean rooms and spacious accommodations, noting that the room size and comfort often met their expectations. The hotel’s pool area also received compliments for its beauty. It's clear that while Hotel Chicala has several positive aspects, there are also areas in need of improvement to ensure a consistently high-quality stay.
Beds
The beds at Hotel Chicala have received mixed feedback from guests with many emphasizing their comfort. Several reviews mention comfortable beds and highlight the overall good quality of the sleeping arrangements. However, some guests experienced issues, such as uneven mattresses and a lack of bed skirts. A few reviews point out that the mattresses appeared too old and noted concerns about bedbug bites. Despite these issues, the comfort of the beds remains a highlight for many guests, although some suggested that the beds could be a bit larger.
Cleanliness
Hotel Chicala receives mixed reviews regarding cleanliness. On the positive side, many guests found the rooms to be exceptionally clean, neat and well-equipped. There's a strong emphasis on spotless and incredibly cozy rooms with some reviews specifically mentioning clean bathrooms and suites. Quick cleaning services also contributed to the generally positive perception of room cleanliness.
However, the pool area seems to struggle with maintenance issues. Several reviews noted that the pool was dirty with cold water and even out of service for an entire stay. Additionally, the children's play area and the pool bathrooms were reported as lacking cleanliness. Some guests also mentioned delays in the delivery of room towels and occasional issues with overflowing showers and noisy conditions. Despite these drawbacks, the facilities overall were described as well-maintained. Improvements in certain areas could make guests' experiences more consistent across the board.
Staff
The staff at Hotel Chicala consistently receives high praise for their exceptional attention and friendliness. Guests frequently commend the kindness and attentiveness of the employees, highlighting the great service provided by the entire team. The friendliness extends from the receptionists to the security guard with numerous mentions of very friendly and diligent reception staff. The manager's kindness and the overall welcoming atmosphere contribute positively to the guests' experiences.
Despite a few mentions of less satisfying interactions and occasional issues such as no hot water, the general consensus remains favorable. The staff's disposition to help and their respectful treatment of guests are commonly praised. Overall, the hotel's employees are recognized for their excellent service, making the hospitality at Hotel Chicala a standout feature.
Pool
Hotel Chicala's pool area receives mixed feedback. On the positive side, many guests appreciate the beauty of the pool area and the overall pleasant ambiance of the common spaces. The pool often serves as a refreshing escape providing a cooling effect, which is highly valued by visitors looking to unwind.
However, several reviews highlight significant areas for improvement. A recurring issue mentioned is the cleanliness of the pool; various guests reported it as dirty, sometimes to the extent of being unusable. Additionally, the pool's cold water temperature and lack of heating are noted, making it less comfortable for some guests. The absence of music and entertainment around the pool contributes to a somewhat dull atmosphere. At times, the pool was out of service, adding to the disappointment for guests seeking a full resort experience.
In summary, while the pool area at Hotel Chicala has aesthetic appeal and offers a brief respite from the heat, its maintenance and lack of amenities have room for enhancement.
Parking
Hotel Chicala offers convenient and secure parking with a notably efficient service. The parking lot is spacious and accommodating for larger vehicles, ensuring guests can park without hassle at any hour, thanks to the 24-hour reception. Visitors appreciated that parking is included with their stay. However, there are some drawbacks, such as the lack of direct access from the garage to the hotel, which can make the experience less seamless. Despite this, the overall parking experience is positive, particularly for those prioritizing security and efficiency.
FAQ
Yes, Hotel Chicala has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Chicala.
Yes, Hotel Chicala welcomes dogs.
Yes, parking facilities are available at Hotel Chicala.
