Neptune City, 706 Highway 35 North40.223998,-74.036143(Show on Map)
7.8
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Crystal Inn - Neptune is an inviting and well-situated hotel that serves as an excellent base for exploring the Jersey Shore. Its ideal location ensures easy access to the nearby beach and vibrant Asbury Park, replete with restaurants, stores and the iconic Jersey Shore Boardwalk. The hotel’s proximity to notable concert venues and event sites makes it a convenient choice for various travelers, particularly those attending events or weddings. Guests also value the ample, free on-site parking that adds significantly to the ease of their stay.
Guests have mixed feelings about the complimentary breakfast. While some appreciate the availability of items like bagels with cream cheese, others feel the breakfast lacks variety and could benefit from including more diverse options and better presentation.
The rooms at Crystal Inn - Neptune receive commendations for their cleanliness and spaciousness. Many guests find the rooms comfortable and appreciate features like the absence of carpets and the presence of sliding glass doors. However, some rooms are noted to feel dated with old furniture, dim lighting and occasional unpleasant odors. Despite these minor issues, the overall guest experience remains positive thanks to well-maintained grounds and a generally comfortable ambiance.
Cleanliness at Crystal Inn is predominantly viewed positively. Guests frequently mention clean rooms, linens and bathrooms, along with a well-kept pool area. The friendly and helpful staff further enhance the overall clean and welcoming atmosphere. However, feedback indicates some inconsistencies with housekeeping, pointing out occasional issues like dirty floors and dusty conditions.
The staff at Crystal Inn - Neptune are highly praised for their friendliness and professionalism. From the check-in desk to housekeeping, guests frequently commend the team for their accommodating and polite demeanor with particular employees standing out for their exceptional service. The consistent positive feedback about the staff significantly contributes to the guests' overall pleasant experience.
The pool area is a highlight with many guests describing it as clean, well-maintained and a pleasant place to relax. The pool is often considered one of the best parts of the guests' stay, offering a relaxing and enjoyable alternative to the beach.
Parking at Crystal Inn - Neptune is efficient and hassle-free with ample, convenient on-site spaces allowing easy access to guests' vehicles and simplifying the transport of luggage.
Feedback on the beds is varied; while some guests find them extremely comfortable, others note issues with firmness, stiffness or sagging. This discrepancy suggests that bed quality may vary from room to room and improvements in this area could enhance the guest experience.
Overall, Crystal Inn - Neptune offers a comfortable and accessible option for visitors to the Jersey Shore with its standout features being its location, friendly staff and clean pool area. While there are areas for improvement, such as breakfast variety and room updates, the positive aspects of the hotel contribute to a generally satisfying stay.
Categories
Outdoor Pool
Offers a seasonal outdoor pool surrounded by greenery and equipped with loungers. It provides a simple and functional outdoor swimming option for guests.
Pool
Outdoor Pool
Parking
Accessible
Room Types
Queen RoomBoasting free Wi-Fi and cable TV, this room includes a small refrigerator and microwave.
Double Room with Two Double BedsBoasting free Wi-Fi and cable TV, this room includes a small refrigerator and microwave.
King RoomThis room features a small refrigerator and microwave. Free Wi-Fi and cable TV are included.
Guest Reviews
7.8
Good
Review Summaries
Location
Nestled conveniently in Neptune, Crystal Inn holds a prime spot for those eager to explore the Jersey Shore. Its strategic position offers easy access to the nearby beach, making it a great choice for those in search of sun and sand. Guests appreciate the proximity to Asbury Park, a vibrant area brimming with restaurants, stores and the iconic Jersey Shore Boardwalk, all just a short drive away. The hotel's location also benefits concertgoers with venues like the Stone Pony stage nearby. Visitors attending events or weddings find it aptly situated for their needs, contributing to its reputation as a convenient and practical choice. On-site perks like free parking add to the ease of coming and going. For those looking to balance affordability with accessibility, Crystal Inn stands out as a favorable option.
Breakfast
The breakfast at Crystal Inn - Neptune has received mixed feedback from guests, featuring both positive and critical remarks. On the brighter side, guests appreciated the availability of complimentary breakfast, highlighting the nice inclusion of bagels with cream cheese. Some found it to be a quick and convenient morning meal, praising the overall quality.
However, there were numerous suggestions for improvement. A significant number of guests felt that the breakfast lacked variety with some only finding cold cereal, bread and coffee available. They expressed a desire for more options such as fruit, oatmeal or even made-to-order items. The presentation of the breakfast also seemed to fall short compared to other complimentary hotel breakfasts. Additionally, there were instances where key items like butter or cream cheese were missing, leading some guests to opt for breakfast elsewhere.
Overall, while the breakfast offering is appreciated by some for its simplicity and convenience, it would benefit greatly from increased variety and better overall presentation.
Rooms
Crystal Inn - Neptune offers rooms that consistently receive praise for their cleanliness and spaciousness. Many guests find the rooms comfortable with some highlighting the absence of carpet as a positive feature. The beds are generally described as comfortable, though a few guests found them too soft. The hotel staff are frequently noted for their friendliness and professionalism.
However, the property does have some areas that could use attention. Some rooms are described as dated with old furniture and dim lighting. Occasional reports mention unpleasant odors, possibly of cigarettes. Despite these issues, the overall experience is positively influenced by the well-maintained grounds and the availability of sliding glass doors in the rooms, adding a convenient touch for guests who like to sit or smoke outside.
In summary, Crystal Inn - Neptune provides a mostly pleasant stay with clean and spacious rooms, though it could benefit from some updates and better lighting.
Beds
At Crystal Inn - Neptune, feedback on the beds varies significantly among guests. Some visitors praised the beds as extremely comfortable, describing them as firm and providing a good night's rest. Other comments highlighted the excellent size of the beds and noted that the rooms and beds were both comfortable and clean. However, a notable number of reviews suggest a different experience with multiple guests mentioning discomfort due to firm, stiff or sunken mattresses, leading to back pain. There are also remarks about the furniture and beds being in poor condition, hinting at a need for an upgrade in both beds and linens. For those planning to stay, it may be worthwhile to be prepared for varying sleep experiences.
Cleanliness
Crystal Inn in Neptune has received mixed feedback regarding its cleanliness with the majority of comments tending towards positive. Rooms are generally described as clean and spacious with clean linens and bathrooms. The facility itself is noted for being clean and guests appreciated the modern amenities such as digitally controlled air conditioning. Furthermore, the pool area is highlighted as both clean and enjoyable.
The staff have garnered positive remarks for their helpfulness and friendliness with some reviews pointing out the early check-in option as a welcome gesture. Additionally, the hotel offers breakfast foods in the morning, adding to the convenience of the stay.
However, there are some less favorable points that should be considered. There were instances of unpleasant odors, particularly of old cigarettes and mustiness. Some guests noted dirty floors and dusty conditions, indicating that housekeeping might be inconsistent. A few guests had unfortunate experiences that significantly affected their stay, including theft and poor bed hygiene, which suggest potential areas for the hotel to improve upon.
In summary, while there are clear positive aspects of cleanliness and service at Crystal Inn, there are also notable concerns that should be addressed for a consistently pleasant experience.
Staff
The staff at Crystal Inn - Neptune consistently receive high praise from guests, making their stay not just comfortable but memorable. Visitors frequently commend the staff for being friendly, polite and incredibly accommodating. The check-in experience stands out with the front desk personnel often described as phenomenal and fab, particularly mentioning employees like Maddie and Brian as exceptionally helpful and welcoming.
Housekeeping also earns high marks for their friendliness, contributing to the clean and comfortable environment of the hotel. The morning staff is highlighted for their kindness, understanding and helpful attitudes, creating a positive start to the guests' days.
Overall, the staff at Crystal Inn - Neptune are noted for their excellent customer service, going out of their way to ensure a pleasant stay for all their guests. Despite a minor mention of disinterest from some staff, the overwhelming majority of reviews reflect a superb team that is both friendly and efficient, enhancing the overall guest experience.
Pool
When it comes to the pool at Crystal Inn - Neptune, guest reviews highlight a consistently positive experience. Many guests describe the pool as nice, amazing and clean. It seems to be well-maintained with a pleasant and clean surrounding area. The pool's cleanliness and inviting atmosphere are frequently noted, making it a standout feature of the hotel. For those who prefer poolside relaxation over beach outings, this facility offers a beautiful alternative. Several reviews suggest that the pool was one of the best parts of the stay, providing a relaxing escape. The balcony facing the pool also receives favorable mentions, adding to the appeal of this amenity. Overall, the pool area at Crystal Inn - Neptune appears to be a delightful and enjoyable part of the guest experience, praised for its cleanliness and relaxing ambiance.
Parking
Crystal Inn - Neptune offers satisfactory parking amenities for its guests. There is ample parking space available, ensuring guests can easily find a spot. The convenience is further highlighted by the free on-site parking provided. Guests appreciate the easy access to their cars, often able to park right outside their rooms. The parking lot is well-placed, allowing effortless transportation of luggage from vehicles. Overall, parking at Crystal Inn - Neptune is efficient and hassle-free.
FAQ
Yes, Crystal Inn - Neptune has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Crystal Inn - Neptune.
No, Crystal Inn - Neptune doesn't allow dogs.
Yes, parking facilities are available at Crystal Inn - Neptune.
