Hôtel Des Arts

Neuchatel 46.99308400, 6.93690300 , Rue J.- L. Pourtalès 3 (Show on Map)
8.2
Very Good


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Summary of reviewsHôtel Des Arts in Neuchâtel receives overwhelmingly positive reviews, notably for its prime location, friendly staff and overall cleanliness. The hotel is ideally situated between a serene lake and the bustling city center, providing easy access to shops, restaurants and attractions. Guests frequently praise the hotel's tranquil setting yet central location, which allows them to explore the historic and picturesque city on foot, enjoy lakeside activities and benefit from excellent public transport options.

Breakfast at the hotel is generally well-received, featuring a delicious and varied buffet that includes gluten-free choices and made-to-order crepes. The breakfast room, though sometimes described as cramped, is friendly and bright, contributing positively to the morning experience. While some guests suggest more vegan options and fresher fruits, the overall feedback celebrates the quality and variety of the offerings.

The rooms are highlighted for their cleanliness, spaciousness and modern amenities, despite the occasional critique regarding size and noise levels. Guests value the large bathrooms, tasteful decor and functional setups with many appreciating the staff's efforts to ensure their comfort.

Cleanliness throughout the hotel is a significant plus with guests frequently commending both the rooms and common areas for being spotless and well-maintained. The diligent cleaning staff further enhance the overall hygienic and inviting atmosphere.

The hotel's staff are consistently praised for their exceptional friendliness and professionalism, contributing to a warm and welcoming experience. The reception team, in particular, is noted for their accommodating and attentive service. Guests also highlight the breakfast staff's amiability, which helps start the day on a positive note.

Hôtel Des Arts offers reliable complimentary WiFi, appreciated for its speed and stability by most guests, even though some report inconsistent connections in certain rooms. For families, the hotel is well-regarded, providing spacious rooms, family suites and child-friendly amenities, making it an excellent choice for family vacations.

Guests enjoy comfortable beds, ensuring a restful sleep with high-quality bedding and well-maintained mattresses consistently noted as strengths. The hotel matches its three-star rating well, providing good value for money with friendly service, clean rooms and useful amenities, even if some feel its facilities are somewhat dated.

Ideal for romantic getaways and honeymoons, the hotel offers a cozy and intimate ambiance. Added bonuses like public transport tickets and discounts to city attractions enhance its appeal for couples seeking a blend of relaxation and exploration.

Lastly, Hôtel Des Arts is notably dog-friendly, warmly welcoming pets with thoughtful amenities and accommodating staff, making it an excellent choice for travelers with furry companions.

Overall, Hôtel Des Arts stands out for its superb location, exceptional staff and a comfortable, clean environment, providing a satisfying stay for a diverse range of travelers.
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Family Friendly Hotel
The hotel is well-situated in Neuchâtel and provides comfortable accommodations. It offers family-friendly amenities and a welcoming atmosphere. The central location allows easy exploration of the city's cultural and historical sites.

Hotel with Free Wi-Fi
Hôtel des Arts is strategically located near the city center and offers free Wi-Fi in all rooms. The hotel's proximity to transportation hubs ensures seamless connectivity.

3-Star Hotel
Hôtel Des Arts is centrally located and not far from the lakeside. The hotel offers free Wi-Fi and is close to attractions like the Casino Neuchâtel and Musée d'Art et d'Histoire. Guests have praised the friendly staff and the breakfast.

Hotel for Honeymoon

Room Types
Economy Single Room Room with satellite TV, free WiFi and a bathroom. This room has no air-conditioning, only a fan

Double Room Cosy room decorated with colourful paintings, featuring free Wi-Fi, satellite TV and a bathroom. This room has no air-conditioning, only a fan

Suite Suite with a bedroom, a living room with satellite TV, free WiFi and a bathroom. This room has no air-conditioning, only a fan

Double Room with Balcony This room features a balcony, a bathroom, a TV, a telephone and and free WiFi. This room has no air-conditioning, only a fan

Family Room Rooms are 20 square metres. This room has no air-conditioning, only a fan

Attic Small Double Room The double room features a coffee machine, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This double room has parquet floors, heating and a flat-screen TV with cable channels.

Twin Room The unit offers 2 beds.

Guest Reviews
8.2
Very Good
Location
Hôtel Des Arts in Neuchâtel boasts an enviable and highly praised location that puts guests within easy reach of the city's highlights. Nestled between the serene lake and the bustling city center, the hotel offers an ideal base for both relaxation and exploration. Visitors find it conveniently situated just a few minutes' walk from the old town, the lakeside promenade and key transport links, including the train station and the funicular. The area is described as quiet yet central, providing easy access to shops, restaurants and attractions like the ice rink and stadium, making it perfect for both short getaways and extended stays.

Guests appreciate the hotel’s central location, allowing them to explore the historic and picturesque city on foot. The proximity to the lake adds an element of tranquility with many guests enjoying daily swims or leisurely lakeside walks. The convenience of nearby public transport and ample parking options also enhances the overall experience.

The hotel's setting in a quiet neighborhood ensures a peaceful retreat, while still offering swift access to the vibrant city center. Overall, Hôtel Des Arts offers a superb location that garners consistent praise for its balance of quiet charm and urban accessibility, making it a top choice for travelers to Neuchâtel.

Breakfast
The breakfast offerings at Hôtel Des Arts have garnered a mix of responses from guests, largely leaning towards a positive experience. Many visitors appreciated the breakfast as great, excellent and wonderful with highlights emphasizing a delicious and varied buffet. Praises for its extensiveness and the assortment available were common with guests noting the full, abundant and rich breakfast options. Some specific positives included good gluten-free choices and the availability of made-to-order crepes.

The breakfast room itself was described as friendly and bright, although some guests found it a bit cramped and noisy. Nonetheless, the overall service and quality managed to leave a favorable impression on most visitors.

On the downside, a few guests felt that the breakfast could have benefitted from a wider selection, including more vegan options and fresh fruits. There were mentions of pre-packaged food which did not appeal to a few and some found the price slightly on the higher side relative to the offering. Cold scrambled eggs and limited quantity were rare complaints but did surface in select reviews.

Overall, Hôtel Des Arts provides a comprehensive and satisfying breakfast experience, despite a few areas where improvements could enhance guest satisfaction even further.

Rooms
The rooms at Hôtel Des Arts have generated a mix of reviews, though many guests appreciated various positive aspects. Generally, rooms are described as clean, spacious and comfortable with modern facilities and tasteful decor. Many guests highlighted ample space, noting large bathrooms and roomy suites that cater well to families. Cleanliness is consistently praised with rooms being described as spotless and well-equipped with necessary amenities.

The hotel’s location is central and some rooms offer quiet stays facing a courtyard, while others come with balconies providing pleasant views. Despite the lack of air conditioning, rooms are often mentioned as being cozy and comfortable with fans provided. Some rooms even feature new, large bathrooms and modern showers.

Though not without criticisms, such as occasional noise and some rooms being smaller than expected, the overall sentiment is positive. Rooms are generally well maintained with functional desks, storage options and other essentials. Guests value the modern, spacious feel and the friendliness of the staff contributes to a pleasant stay.

Beds
Hôtel Des Arts offers guests an exceptional sleep experience, consistently praised for the comfort and quality of its beds. The rooms are equipped with large, spacious beds that many guests found to be extremely comfortable and not overly soft, providing the perfect balance for a restful night's sleep. The bedding also receives high marks, often described as top-notch and superb. Cleanliness is another standout feature with fresh linens and clean beds being a recurring theme in the reviews.

Overall, the hotel ensures a pleasant and comfortable stay through its well-maintained, high-quality mattresses and freshly made beds, contributing to an overwhelmingly positive perception of the sleeping arrangements. While there were a few mentions of noise from the beds, the general consensus highlights the excellent comfort and clean, quality bedding as significant strengths of Hôtel Des Arts.

Cleanliness
The guest reviews for Hôtel Des Arts consistently highlight an exceptional standard of cleanliness throughout the property. Guests repeatedly commend the hotel for its clean and well-maintained rooms, which are described as spacious and nicely decorated. The bathrooms also receive specific praise for being modern and meticulously clean.

The entire establishment is frequently noted for its neat and inviting atmosphere with the public areas and facilities maintaining a high level of tidiness. The staff, including the cleaning team, are appreciated for their diligence and effectiveness in keeping the hotel spotless, ensuring that both the rooms and common spaces remain pristine.

Guests also note the hotel's excellent location and the convenience it offers, making their stays not only comfortable but also practical. The combination of a clean environment, friendly staff and well-maintained amenities creates an overall pleasant and hygienic experience at Hôtel Des Arts.

Staff
Nestled in a bustling yet charming corner of the city, Hôtel Des Arts boasts a reputation for its exceptional staff, who are often described as the heart and soul of the establishment. The reception team is consistently highlighted for their friendliness, professionalism and willingness to go the extra mile for their guests. Visitors frequently mention the warm and super friendly welcome they receive upon arrival, often noting how accommodating the receptionists are, whether it's storing luggage on departure day or explaining amenities clearly.

The staff throughout the hotel are praised for being courteous, attentive and consistently upbeat, contributing to a positive and inviting atmosphere. Guests appreciate the efficient and prompt service provided and the kindness and respect they encounter from the team members. Such hospitality doesn't go unnoticed, earning the hotel glowing remarks about its accommodating and helpful staff.

Notably, the breakfast staff also garners commendation for their amiable service, ensuring that mornings start off on the right note. In addition to their welcoming demeanor, team members are recognized for their helpfulness in meeting guests' needs and their warm greetings contribute to a pleasant stay.

The consistent feedback surrounding the hotel's staff — their friendliness, professionalism and attentive service — truly sets Hôtel Des Arts apart, solidifying its status as a top choice for travelers seeking not only comfort but also a genuinely hospitable experience.

Wi-Fi
Hôtel Des Arts offers complimentary WiFi that is appreciated by many guests for its reliability and speed. Visitors noted that the hotel provides several network ports and includes a public transport ticket, which adds to the overall convenience. The WiFi connection has received praise for being solid and dependable with some descriptions highlighting it as fast, stable and high-speed. However, it is important to mention that there have been reports of weak and unreliable connections in some rooms with a few guests finding the WiFi almost unusable at times. Despite these occasional issues, the majority of reviews suggest that the hotel's internet access is generally good with a strong and consistent connection throughout most stays.

Family
Hôtel Des Arts has garnered praise for its family-friendly atmosphere and amenities, ensuring a comfortable and enjoyable stay for families. Its central location enables guests to explore the city conveniently on foot and the inclusion of public transport tickets adds to the ease of navigation. The hotel offers a variety of spacious and clean family rooms, including suites that can accommodate up to four people, providing enough space for children and extra beds when needed.

Families appreciate the hotel's accommodating nature with staff who are particularly kind to children and responsive to last-minute changes. The environment is designed to be welcoming for children with ample space in the rooms and thoughtful touches like a family suite that allows for physical separation for babies who are used to sleeping in their own room.

For those on family bike tours, the hotel offers bike parking in the yard, ensuring a hassle-free experience. The family-friendly vibe extends throughout the hotel, creating a warm atmosphere that makes guests feel at home. Many visitors have highlighted how the hotel is ideal for family weekends and longer stays with suitable amenities and a pleasant environment that cater specifically to the needs of families on vacation.

3 Star
Hôtel Des Arts is an older hotel that offers good value for money, aligning well with its three-star rating. Cleanliness and friendly staff are often highlighted as positives. While the furniture and facilities are somewhat tired, they provide adequate comfort for the price, making it a pragmatic option for budget-conscious travelers. Guests appreciate the inclusion of public transport tickets and the spacious, modern rooms, which exceed usual three-star standards.

The breakfast is described as limited but decent and fairly priced. Although some reviews suggest the hotel corresponds more to a two-star standard, many travelers find it top-notch for a three-star hotel with excellent reception and reasonable cost for the facilities provided. The hotel is noted for its fair pricing, great cost-benefit ratio and overall solid three-star service, making it a good choice for those seeking basic but acceptable accommodations in line with Swiss standards.

Honeymoon
Hôtel Des Arts is often praised for its suitability as a honeymoon destination. Guests have highlighted its ideal romantic ambiance, making it a perfect spot for couples. The hotel's setting is described as cozy and intimate, further enhancing its appeal for honeymooners. Additionally, the convenience of included public transport tickets along with free entrance and discount cards for city attractions adds to the value for couples seeking both relaxation and exploration during their stay. Overall, Hôtel Des Arts is consistently recognized as a prime choice for a memorable honeymoon experience.

Dog Friendly
Hôtel Des Arts stands out as an exceptionally dog-friendly accommodation, creating an inviting environment for pet owners. This establishment allows pets to stay, which is a highlight for those traveling with their furry companions. From the outset, it is evident that this hotel provides a pet-friendly atmosphere, accommodating dogs in various areas of the property.

Guests frequently mention the warm welcome extended to pets, often noting how accommodating the staff are towards their four-legged friends. Amenities such as prepared bowls for dogs underscore the thoughtful service aimed at pets. The hotel's approach to being pet-friendly extends beyond just allowing dogs; it actively fosters a welcoming environment for them. While dogs are not allowed in the breakfast room, this minor restriction does not overshadow the hotel's overall pet-positive stance.

The surrounding area is equally inviting for pet owners with several dog-friendly spots nearby. Overall, Hôtel Des Arts offers outstanding pet services, ensuring a comfortable and convenient stay for both pets and their owners.


No, Hôtel Des Arts doesn't have any pool.

No, a spa isn't available at Hôtel Des Arts.

No, Hôtel Des Arts doesn't allow dogs.

No, parking facilities aren't available at Hôtel Des Arts.

No, Hôtel Des Arts doesn't have a gym.

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