Hyatt House Chicago West Loop-Fulton Market is a stylish and clean hotel in a fantastic location in the bustling West Loop neighborhood of Chicago. Guests love the safe and walkable area, close to many entertainment options, restaurants and event venues. The hotel offers spacious and modern rooms with comfortable beds and killer city views. The breakfast receives mixed reviews, but guests appreciate the wide variety of options and attentive staff. The staff is friendly, accommodating and provides excellent service. The hotel features a great top-floor pool that is perfect for families. The parking situation receives mixed reviews with limited on-site parking available, but the staff is helpful in finding alternatives for guests. Overall, while there are some minor issues, Hyatt House Chicago West Loop-Fulton Market is a great hotel and a recommended choice for families and foodies looking for a comfortable and stylish stay in Chicago.
Located steps from the Magnificent Mile and North Michigan Avenue’s best shopping the hotel's guest-room views of Lake Michigan and the city skyline will leave you speechless.
Summary of reviews
Overall, Four Seasons Chicago offers an exceptional hotel experience, fueled by their friendly and helpful staff who prioritize guest comfort and satisfaction. The fantastic concierges are a standout feature, arranging wonderful dinners and providing excellent recommendations. From the front desk to the waitstaff, every member of the team is courteous and attentive, taking the time to learn guests’ names and ensuring their stay is enjoyable. Staff politeness and helpfulness are consistent across all levels of the hotel, demonstrating a strong focus on service. Despite any issues, extra apologies and assistance are offered, showcasing an unwavering commitment to guest satisfaction. The location is perfect and combined with the exceptional staff and amenities, Four Seasons Chicago is an excellent choice for visitors seeking an unforgettable experience.
Holiday Inn - Chicago Dwtn - The Mart by IHG is ideally located in the heart of downtown Chicago, making it a popular choice for both leisure and business travelers. Guests appreciate its proximity to key attractions such as the river, museums, Navy Pier, Michigan Avenue, and Millennium Park, as well as its easy access to public transportation via a direct connection to the Brown Line at Merchandise Mart. The hotel's strategic location offers stunning views and serves as a perfect base for exploring the city's diverse offerings.
The breakfast experience at the hotel receives positive feedback for its variety and high-quality offerings. Guests frequently commend the service provided by the morning staff for being excellent and friendly, contributing to a pleasant start to the day. Although some guests feel the cost of breakfast is somewhat high, the overall experience is favorable for many visitors, with the buffet ensuring family-friendly options.
In terms of cleanliness, the Holiday Inn is applauded for its modern and spacious rooms, which are consistently well-maintained, as are the lobby and common areas. While some feedback highlights minor inconsistencies in housekeeping, the hotel generally meets a high standard of cleanliness, providing a clean and pleasant environment for guests.
The staff is another highlight of the hotel, receiving considerable praise for their warmth and exceptional service. Many guests note the attentive and welcoming nature of team members, specifically mentioning individuals like Mr. Juan for making them feel at home. The front desk and housekeeping teams are frequently described as wonderful, and the breakfast staff earns particular recognition for their kind and attentive approach. Although a few reviews mention occasional lapses in engagement, the majority of interactions with the staff are positive, fostering a supportive atmosphere.
While the hotel's location is a significant advantage, parking presents a drawback. Guests often find the parking garage expensive, and there is no valet service available. Many express frustration with the additional costs, especially given the room rates. Despite the parking inconvenience, the hotel's prime location remains a major attraction for visitors to Chicago.