Sandown Regency Hotel & Apartments
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Summary of reviewsThe Sandown Regency Hotel & Apartments receives various opinions across aspects of the guest experience, yet many positive points make it a noteworthy accommodation.
The hotel's strategic location is a standout feature with guests finding it conveniently close to essential destinations and Lidcombe Station, ideal for both events and everyday travel. The serene environment adds to its appeal, making it a favorable choice for value-conscious travelers.
Guests who experienced the breakfast service appreciated its simplicity, though it's noted that not all guests had breakfast available during their stays. When offered, the breakfast is basic but satisfactory.
The rooms at Sandown Regency Hotel & Apartments are noted for their spaciousness and comfort with many appreciating the comfortable beds and additional features like balconies with views of the pool. Despite the overall positive reception, cleanliness remains a significant concern. Issues such as mold, dirt and unpleasant odors in rooms and bathrooms are frequently mentioned, alongside outdated furniture and poor maintenance.
On the cleanliness front, while some feedback indicates clean bedding and good shower conditions, many guests highlight severe cleanliness issues, including dirty surfaces, bad smells and even infestations. These problems call for immediate attention to enhance the overall guest experience.
The hotel staff receives commendations for their friendliness and helpfulness, particularly the reception team. Instances of exceptional service are noted, though there are occasional reports of unprofessional behavior.
The free wifi service at the hotel appears inconsistent with many guests struggling with poor connectivity and unreliable internet throughout their stay.
The pool area is generally well-received, especially by families, despite occasional reports of cleanliness issues. The parking situation is convenient, although there are mentions of congestion and the need for designated parking spaces.
Finally, the comfort of the beds varies significantly. While some guests find them conducive to a restful stay, others report discomfort due to old, sagging mattresses and insufficient bedding.
Overall, while the Sandown Regency Hotel & Apartments shines in terms of location, spacious rooms and friendly staff, it faces considerable challenges in cleanliness, maintenance and reliable internet service.
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The hotel's strategic location is a standout feature with guests finding it conveniently close to essential destinations and Lidcombe Station, ideal for both events and everyday travel. The serene environment adds to its appeal, making it a favorable choice for value-conscious travelers.
Guests who experienced the breakfast service appreciated its simplicity, though it's noted that not all guests had breakfast available during their stays. When offered, the breakfast is basic but satisfactory.
The rooms at Sandown Regency Hotel & Apartments are noted for their spaciousness and comfort with many appreciating the comfortable beds and additional features like balconies with views of the pool. Despite the overall positive reception, cleanliness remains a significant concern. Issues such as mold, dirt and unpleasant odors in rooms and bathrooms are frequently mentioned, alongside outdated furniture and poor maintenance.
On the cleanliness front, while some feedback indicates clean bedding and good shower conditions, many guests highlight severe cleanliness issues, including dirty surfaces, bad smells and even infestations. These problems call for immediate attention to enhance the overall guest experience.
The hotel staff receives commendations for their friendliness and helpfulness, particularly the reception team. Instances of exceptional service are noted, though there are occasional reports of unprofessional behavior.
The free wifi service at the hotel appears inconsistent with many guests struggling with poor connectivity and unreliable internet throughout their stay.
The pool area is generally well-received, especially by families, despite occasional reports of cleanliness issues. The parking situation is convenient, although there are mentions of congestion and the need for designated parking spaces.
Finally, the comfort of the beds varies significantly. While some guests find them conducive to a restful stay, others report discomfort due to old, sagging mattresses and insufficient bedding.
Overall, while the Sandown Regency Hotel & Apartments shines in terms of location, spacious rooms and friendly staff, it faces considerable challenges in cleanliness, maintenance and reliable internet service.
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Parking
Accessible Aparthotel
4-Star Aparthotel
Aparthotel with Outdoor Pool
Guest Reviews
The Sandown Regency Hotel & Apartments has garnered favorable remarks for its strategic location, making it a practical choice for travelers. Many guests appreciated its convenient and easy access to essential destinations, noting it is ideally situated near places they needed to be. The proximity to Lidcombe Station was highlighted as a significant plus, contributing to the hotel’s reputation as a suitable stay for various activities, including attending events and competitions like basketball tournaments.
The hotel's central location ensures visitors can efficiently get to different parts of the city, providing easy access to various amenities and landmarks. A number of guests emphasized the serene and peaceful environment of the area, contributing to a pleasant stay. Despite some noise concerns from the nearby restaurant and occasional disturbances at night, the overall sentiment remains positive.
For those seeking value for money, the hotel’s location and decent pricing were appreciated, making it a good option for budget-conscious travelers. While some guests experienced issues, the location frequently stood out as a redeeming quality.
The breakfast offerings at Sandown Regency Hotel & Apartments have generated a mix of opinions among guests. Some appreciated the selection, describing it as having everything needed and noting that the breakfast was good. However, multiple reviews highlight the lack of breakfast service despite prior expectations with several guests mentioning there was no breakfast provided or simply not having breakfast during their stay. For those who did experience it, the breakfast was described as basic with mentions of minimal options such as a box of cereal.
Sandown Regency Hotel & Apartments offers spacious rooms that many guests appreciate for their size and comfort. Several visitors have found the beds to be comfortable, enhancing the sense of relaxation. The rooms often feature large layouts with views of the pool area and even include balconies, which add to the appeal.
However, there is a consistent mention of cleanliness issues with many finding the rooms and bathrooms not up to standard, citing unclean conditions like mould, dirt and unpleasant odors. Some have noted that the rooms seem dated and in need of significant updates, mentioning old furniture, stained carpets and a general sense of disrepair. The lack of proper lighting and maintenance issues, such as broken fixtures and noisy bathroom fans, have also been highlighted.
Despite these drawbacks, those who enjoy the food available and the convenience of the hotel's location relative to local events find value in their stay. Overall, while the spacious rooms and comfortable beds are appreciated, there are significant concerns regarding the maintenance and cleanliness of the facilities.
Guests had mixed experiences with the beds at Sandown Regency Hotel & Apartments. Some guests complimented the beds as comfortable with phrases like comfortable bed and the bed was comfortable frequently mentioned. A few even described the beds as comfy and conducive to a quiet and relaxing stay.
However, many reviews indicated that the quality of the beds varied significantly. Several guests noted discomfort, citing issues such as beds being hard, mattresses being old and sagging and even experiencing bed bug bites. Descriptions included the mattress was sunk, causing back pain and the mattress was perfect, showcasing a stark contrast in experiences.
Additionally, some guests expressed dissatisfaction with the bedding provided, mentioning only having one thin blanket and pillow that was not supportive. Specific complaints highlighted issues like thin blankets with unknown stains and feeling springs through the mattress.
Overall, while some guests found the beds at Sandown Regency Hotel & Apartments to be comfortable and suitable for a relaxing stay, many others encountered significant issues that affected their sleeping experience.
The Sandown Regency Hotel & Apartments seems to have a mix of cleanliness experiences with most feedback leaning towards areas for improvement. Positive notes highlight clean bedding and the brilliance of the shower. However, many guests pointed out several concerning issues regarding the overall condition and cleanliness of the rooms and bathrooms. Words like filthy, dirty and disgusting frequently appeared, indicating widespread dissatisfaction.
Specific complaints included dirty surfaces, bad smells, stained carpets and dusty furniture. Guests mentioned severe issues like cockroach infestations and mold on the bathroom ceiling. Bathrooms were often singled out for having hair, stains and even broken fixtures. Additionally, some rooms reeked of cigarette smoke and had lingering bad odors. Broken locks and outdated, worn-out room conditions further marred the guest experience.
Though some details like the clean towels and a functional spa offered glimpses of positivity, the overwhelming consensus suggested a need for extensive cleaning and maintenance to meet guest expectations.
Guests at Sandown Regency Hotel & Apartments have largely reported a positive experience with the hotel staff. Across various reviews, words like friendly, pleasant and helpful frequently describe the personnel with several guests noting that the staff were very accommodating during their stay. Specifically, the reception team received accolades for being obliging, informative and superb with particular mention of Nadi for exceptional service. Many guests appreciated the prompt assistance provided, especially during check-in and in situations like delayed flights and lost luggage.
However, not all reviews were positive. A few guests reported encounters with rudeness and unprofessional behavior. There were mentions of staff being unresponsive and a receptionist who appeared indifferent to guests' concerns. Despite these isolated negative remarks, the majority of reviews paint a picture of a supportive and friendly staff eager to enhance the guest experience.
The Sandown Regency Hotel & Apartments stands out for a number of positive aspects, but the reviews suggest the wifi service leaves much to be desired. Some guests experience a nearly non-existent connection, often struggling to find passwords or to get the internet working throughout their stay. Inconsistent performance is also a notable concern with reports of the wifi not reaching certain rooms and being extremely slow when it does work. On some occasions, the internet was only functional for a short period, making it difficult for visitors to rely on for their business or entertainment needs. While there are a few mentions of a perfect wifi experience, they seem to be the exception rather than the rule.
Overall, the wifi at the Sandown Regency Hotel & Apartments may require guests to make alternative arrangements for reliable internet access during their stay.
The pool area at Sandown Regency Hotel & Apartments garners attention for its appeal, especially for families with children who find it highly enjoyable. Many guests appreciate having a pool to cool off on particularly hot days, frequently describing the pool as nice and noting the clean surroundings. However, some reviews mention that the pool has been dirty on occasion with a few isolated reports of it having an unpleasant odor. Despite these negative remarks, the overall sentiment leans positively towards the pool facility, highlighting its convenience and the enjoyment it provides, particularly for younger guests.
The parking situation at Sandown Regency Hotel & Apartments has its positive aspects. Guests noted the convenience of parking and the availability of off-street and private carpark options. Parking is manageable despite being congested at times. Additionally, there is reasonable parking availability, which guests appreciated. However, some concerns were raised about the need for allocated parking spaces for each room and incidents involving car damage. Overall, while there are some limitations, the parking facilities are convenient and accessible.
Location Show Map
Location
The hotel's central location ensures visitors can efficiently get to different parts of the city, providing easy access to various amenities and landmarks. A number of guests emphasized the serene and peaceful environment of the area, contributing to a pleasant stay. Despite some noise concerns from the nearby restaurant and occasional disturbances at night, the overall sentiment remains positive.
For those seeking value for money, the hotel’s location and decent pricing were appreciated, making it a good option for budget-conscious travelers. While some guests experienced issues, the location frequently stood out as a redeeming quality.
Breakfast
Rooms
However, there is a consistent mention of cleanliness issues with many finding the rooms and bathrooms not up to standard, citing unclean conditions like mould, dirt and unpleasant odors. Some have noted that the rooms seem dated and in need of significant updates, mentioning old furniture, stained carpets and a general sense of disrepair. The lack of proper lighting and maintenance issues, such as broken fixtures and noisy bathroom fans, have also been highlighted.
Despite these drawbacks, those who enjoy the food available and the convenience of the hotel's location relative to local events find value in their stay. Overall, while the spacious rooms and comfortable beds are appreciated, there are significant concerns regarding the maintenance and cleanliness of the facilities.
Beds
However, many reviews indicated that the quality of the beds varied significantly. Several guests noted discomfort, citing issues such as beds being hard, mattresses being old and sagging and even experiencing bed bug bites. Descriptions included the mattress was sunk, causing back pain and the mattress was perfect, showcasing a stark contrast in experiences.
Additionally, some guests expressed dissatisfaction with the bedding provided, mentioning only having one thin blanket and pillow that was not supportive. Specific complaints highlighted issues like thin blankets with unknown stains and feeling springs through the mattress.
Overall, while some guests found the beds at Sandown Regency Hotel & Apartments to be comfortable and suitable for a relaxing stay, many others encountered significant issues that affected their sleeping experience.
Cleanliness
Specific complaints included dirty surfaces, bad smells, stained carpets and dusty furniture. Guests mentioned severe issues like cockroach infestations and mold on the bathroom ceiling. Bathrooms were often singled out for having hair, stains and even broken fixtures. Additionally, some rooms reeked of cigarette smoke and had lingering bad odors. Broken locks and outdated, worn-out room conditions further marred the guest experience.
Though some details like the clean towels and a functional spa offered glimpses of positivity, the overwhelming consensus suggested a need for extensive cleaning and maintenance to meet guest expectations.
Staff
However, not all reviews were positive. A few guests reported encounters with rudeness and unprofessional behavior. There were mentions of staff being unresponsive and a receptionist who appeared indifferent to guests' concerns. Despite these isolated negative remarks, the majority of reviews paint a picture of a supportive and friendly staff eager to enhance the guest experience.
Wi-Fi
Overall, the wifi at the Sandown Regency Hotel & Apartments may require guests to make alternative arrangements for reliable internet access during their stay.
Pool
Parking
Yes, Sandown Regency Hotel & Apartments has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sandown Regency Hotel & Apartments.
No, Sandown Regency Hotel & Apartments doesn't allow dogs.
Yes, parking facilities are available at Sandown Regency Hotel & Apartments.
No, Sandown Regency Hotel & Apartments doesn't have a gym.
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