Horizon Inn Norcross
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHorizon Inn Norcross is favorably highlighted for its strategic location, providing easy access to major highways, markets and a variety of restaurants. Its proximity to I-85 and nearby attractions, along with the convenience of a Cracker Barrel next door, makes it an excellent choice for both early departures and exploring the area.
The rooms at Horizon Inn Norcross are spacious and offer a cozy atmosphere with comfortable beds. Despite these positive aspects, the dated decor and occasional maintenance issues, such as malfunctioning ice machines and outdated amenities, do detract from the experience for some guests. Additionally, the persistent smell of cigarettes and mildew, even in non-smoking rooms, diminishes the appeal. Cleanliness is another area of concern with mixed reviews; while some guests found their rooms adequately clean and noise-insulated, others reported dirty bathrooms, sticky carpets, hair in the showers and the presence of bugs, including cockroaches.
The staff receives both praise and criticism with many guests appreciating the professionalism and helpfulness of the front desk and housekeeping staff. However, there are also reports of rude and uncooperative behavior from some staff members, which negatively impacted the stay of several visitors.
Free WiFi at the Inn has significant issues, as numerous guests reported slow speeds, frequent disconnections and inability to connect even after paying additional fees. This has been a common complaint, affecting the overall satisfaction of those needing reliable internet access.
The beds are generally considered comfortable, which is a positive point for those seeking a good night's sleep. However, complaints about dirty bed sheets and mattress covers and instances of cockroach sightings, suggest that bed hygiene needs improvement.
Overall, Horizon Inn Norcross offers a conveniently located and comfortable stay, but it faces notable challenges in maintaining cleanliness, reliable WiFi and consistent service quality.
Categories
The rooms at Horizon Inn Norcross are spacious and offer a cozy atmosphere with comfortable beds. Despite these positive aspects, the dated decor and occasional maintenance issues, such as malfunctioning ice machines and outdated amenities, do detract from the experience for some guests. Additionally, the persistent smell of cigarettes and mildew, even in non-smoking rooms, diminishes the appeal. Cleanliness is another area of concern with mixed reviews; while some guests found their rooms adequately clean and noise-insulated, others reported dirty bathrooms, sticky carpets, hair in the showers and the presence of bugs, including cockroaches.
The staff receives both praise and criticism with many guests appreciating the professionalism and helpfulness of the front desk and housekeeping staff. However, there are also reports of rude and uncooperative behavior from some staff members, which negatively impacted the stay of several visitors.
Free WiFi at the Inn has significant issues, as numerous guests reported slow speeds, frequent disconnections and inability to connect even after paying additional fees. This has been a common complaint, affecting the overall satisfaction of those needing reliable internet access.
The beds are generally considered comfortable, which is a positive point for those seeking a good night's sleep. However, complaints about dirty bed sheets and mattress covers and instances of cockroach sightings, suggest that bed hygiene needs improvement.
Overall, Horizon Inn Norcross offers a conveniently located and comfortable stay, but it faces notable challenges in maintaining cleanliness, reliable WiFi and consistent service quality.
Motel with Swimming Pool
Outdoor Pool
Accessible Motel
Motel with Outdoor Pool
Guest Reviews
The Horizon Inn Norcross enjoys high praise for its convenient and central location. Guests frequently highlight its proximity to major highways like 85, markets and a variety of restaurants, making it an ideal choice for both early morning commitments and exploring the area. The surrounding area is noted for being nice and offering plenty of activities nearby. With the added bonus of a Cracker Barrel right next door, the lodging's strategic position ensures that it meets diverse needs, affording guests easy access to essential amenities and leisurely pursuits alike. Overall, the value derived from the hotel's decent location stands out, underlining its appeal as a practical accommodation option in Norcross.
Horizon Inn Norcross offers rooms that are notably spacious and clean with a cozy atmosphere and comfortable beds. Despite the dated appearance and some maintenance issues, housekeeping does a commendable job maintaining cleanliness with the resources available. However, many guests have noted a strong and persistent smell of cigarettes and mildew in several rooms, even those designated non-smoking. Additionally, concerns have been raised about outdated amenities, the occasional presence of bugs and malfunctioning facilities such as ice machines. While some guests have had positive experiences with clean and well-maintained rooms, inconsistencies in room conditions suggest variable upkeep.
Horizon Inn Norcross has received mixed feedback from guests regarding the quality of their beds. Many guests found the beds to be comfortable, which is a positive aspect for those prioritizing a good night's sleep. However, there were recurring issues concerning cleanliness. Some guests pointed out that the bed sheets were dirty and a few mentioned that the mattress covers also lacked cleanliness despite the sheets and pillowcases being clean. There were also more serious complaints about overall bed hygiene, including instances of cockroaches.
In conclusion, while visitors can often enjoy a comfortable sleeping experience at Horizon Inn Norcross, the hotel could benefit significantly from addressing and improving the cleanliness of their bedding.
Horizon Inn Norcross receives mixed feedback regarding cleanliness. Positively, some guests found the rooms clean and spacious, noting that the building effectively isolates noise. However, several reviews highlight significant issues with cleanliness and upkeep. Common complaints include dirty bathrooms, outdated furnishings, bad odors and frequent encounters with bugs, including cockroaches. Some guests reported unclean floors, hair in the showers and sticky carpets. Additional concerns were raised about the general upkeep with comments about the facility being outdated and run down. Despite a few remarks acknowledging that the hotel was clean enough for its price, the overwhelming sentiment points to substandard cleanliness and maintenance with several guests noting rude staff interactions.
The staff at Horizon Inn Norcross has received mixed reviews from guests. On a positive note, many guests praised the front office staff and the young lady at the desk for being professional, pleasant and helpful. Several visitors found the staff to be really nice and highlighted the excellent customer service provided by the hotel employees, including the housekeeper who earned specific commendation. The staff was also noted for their willingness to accommodate guests, such as moving them to a different room when necessary and for providing refunds when warranted.
However, there are several mentions of negative experiences as well. Some guests encountered frontline staff who were described as rude, mean and uncooperative. Instances include refusing to let guests stay, providing inadequate towels and not offering the expected level of assistance or friendliness. A few remarks indicated that the rude behavior and unprofessionalism of certain staff members significantly impacted their stay, leading to discomfort and dissatisfaction.
Overall, while many guests had positive interactions with the staff, there is a notable frequency of negative feedback that suggests varying levels of service quality at Horizon Inn Norcross.
The Horizon Inn Norcross seems to struggle significantly with its WiFi services, as reflected in various guest reviews. Several guests have noted issues with the internet, from "WiFi speed is terrible" to "WiFi does not work in this hotel for a while". Some have reported that despite paying additional fees, they were unable to connect, making it difficult to even load basic websites. There are also mentions of no internet or cell reception, adding to the frustration of the visitors. Overall, the recurring sentiment is that the internet service at the hotel is subpar, impacting guests' ability to stay connected or utilize online services effectively.
Location Show Map
Location
Rooms
Beds
In conclusion, while visitors can often enjoy a comfortable sleeping experience at Horizon Inn Norcross, the hotel could benefit significantly from addressing and improving the cleanliness of their bedding.
Cleanliness
Staff
However, there are several mentions of negative experiences as well. Some guests encountered frontline staff who were described as rude, mean and uncooperative. Instances include refusing to let guests stay, providing inadequate towels and not offering the expected level of assistance or friendliness. A few remarks indicated that the rude behavior and unprofessionalism of certain staff members significantly impacted their stay, leading to discomfort and dissatisfaction.
Overall, while many guests had positive interactions with the staff, there is a notable frequency of negative feedback that suggests varying levels of service quality at Horizon Inn Norcross.
Wi-Fi
Yes, Horizon Inn Norcross has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Horizon Inn Norcross.
No, Horizon Inn Norcross doesn't allow dogs.
No, parking facilities aren't available at Horizon Inn Norcross.
No, Horizon Inn Norcross doesn't have a gym.
Location Show Map
More Options
