Country House where Extra Health & Safety Measures Have Been Taken
Questionnaire
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?
Yes
Do you perform temperature checks upon guests' arrivals?
No
Do you ensure contactless check-in/check-out?
Yes, by using an app
Do the hotel's main entrance doors open automatically?
No
Can guests access their room entrance directly from outside the hotel without entering the lobby?
Yes, certain room types.
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?
Yes, for 5 hours.
Is there an option for no in-room housekeeping during a guest's stay?
No
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?
Yes
Does the cleaning crew wear appropriate personal protective equipment?
Yes
Do you sanitize the common areas?
Yes, daily
Are guests' luggage and belongings disinfected upon arrival?
Yes
Do you sanitize guests' keys/cards?
Yes
Do you provide thorough cleaning of the rooms?
Yes
Are all employees trained and monitored to follow a cleaning protocol?
Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?
Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?
No
Do you disinfect high touch areas in guest rooms including light switches and door handles?
Yes
LimitationsAre elevator rides limited?
There are no elevators
Is furniture in public areas arranged to allow more space for distancing?
Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?
No
Does the hotel operate at a limited capacity?
Yes, up to 80% of the rooms can be occupied
Does the hotel accept domestic bookings only?
No
Do you allow people who don't stay or work at the hotel to enter its premises?
No
Do you allow people who don't stay at the hotel to enter the rooms?
No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?
Yes, New hours: Check-in: 16:30 - Check-out: 11:30
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?
Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?
Yes
Do you provide disinfecting wipes in each room?
Yes
Are there hand sanitizing stations throughout the hotel?
Yes
Is there a sanitizing sprayer for shoes outside each room?
Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?
No
Do you use physical distancing markers?
No
Do you use delivery robots to get stuff to guests' rooms?
No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?
Yes
Are rugs removed from guest rooms?
Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?
Yes
Are air purification and sanitization devices installed?
Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines?
Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?
Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?
No
Do you offer single-serve options instead of buffets for breakfast?
Yes
Do you offer contactless delivery for in-room dining?
No
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications? CleanandSafe Açores
Has there been a person appointed to supervise the correct implementation of the measures?
Yes
Do you check temperature for all onsite staff on a scheduled basis?
Yes
Do your staff practice social distancing guidelines?
Yes
Are there dedicated isolation zones on property?
Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?
Yes
Details: Caso suspeito: • Não deve sair do estabelecimento e deve utilizar EPI’s • Receber orientação pela Linha de Saúde Staff: • Definir equipas de 2 colaboradores para prestar auxílio e limpeza • Devem utilizar EPI’s e higienizar mãos • Desinfetar espaços após saída do caso suspeito
Is there a doctor available either on-site or on-call?
Yes
Has the hotel closed during the pandemic?
Yes
Reopening Date: June, 26 2020
