The Red Roof Inn Virginia Beach-Norfolk Airport is praised for its convenient location, which is close to many key attractions and amenities. However, guests were disappointed to find that breakfast is not included in their stay. The rooms are outdated, dirty and in need of maintenance with several guests complaining about poor cleanliness and uncomfortable beds. The staff received mixed reviews with some guests praising their kindness and friendliness, while others found them rude or unhelpful. The outdoor pool is a hit or miss with some guests raving about it while others were disappointed to find it closed without prior notice. The hotel is very accommodating when it comes to pets with no pet fees and a pet-friendly atmosphere. Overall, guests suggest that the hotel needs to improve its cleanliness and update its facilities, but it can be a decent/basic option for those traveling with pets.
Guests of Extended Stay America Suites in Virginia Beach generally note a positive experience, particularly valuing its accessible and central location. The property is conveniently near essential amenities, local attractions, stores and restaurants with easy access to the highway and a short drive to the Virginia Beach boardwalk. This convenience, combined with a pet-friendly policy, adds to the appeal.
The rooms are generally well-received, especially for their spaciousness and suitability for families or longer stays. Many guests appreciate the cleanliness, comfort and well-laid-out design of the suites, highlighting features such as flat-screen TVs, decent kitchen size and quiet ambiance. However, some rooms show signs of age and occasionally present maintenance issues like musty smells or non-working toilets. Comfort of the beds varies with many finding them satisfactory or super comfortable, though a few cite issues with firmness or cleanliness.
While the hotel staff receives high praise for their friendliness and professionalism, specific individuals like Ebony and Katrina are often mentioned for their exemplary service. The staff's responsiveness, particularly in addressing issues like hot water shortages or room relocations, reinforces a welcoming and home-like atmosphere.
Cleanliness is mostly adequate with many guests noting well-maintained and comfortable accommodations. Nevertheless, there are occasional reports of odors in rooms or hallways, stained carpets and sticky floors. Common areas sometimes lack in cleanliness, marked by unwanted sights like roaches or dirty furnishings.
The breakfast offerings are less impressive, perceived by many as minimal and insufficient, resembling a snack table more than a proper meal. Items like muffins, instant oatmeal, granola bars and coffee are standard, but the lack of variety and substantial options leads to guest dissatisfaction.
In summary, Extended Stay America Suites in Virginia Beach provides a practical and comfortable stay chiefly attributed to its prime location, spacious rooms and cordial staff. Despite certain drawbacks in breakfast and occasional cleanliness lapses, the overall value for the price makes it a viable option for budget-conscious travelers.