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Summary of reviewsNamaste Palace Hotel receives high praise for its convenient location, which is close to the city center, football stadium and shopping areas. Easy access to transport links and parking also makes it a desirable choice for travelers. Guests frequently highlight the hotel's good value for money, noting the clean and comfortable rooms that are well-maintained despite being quite basic. The triple rooms, in particular, are spacious and well-equipped with essential amenities.
The attached Indian restaurant is a standout feature, receiving acclaim for its healthy vegetarian and vegan cuisine as well as its friendly and helpful staff. The delightful ambiance and high-quality meals make it highly recommended by visitors.
Cleanliness is another strong point with many guests commending the spotless rooms and bathrooms, complete with fresh linens and towels. However, there are occasional mentions of minor issues, such as dusty areas or unclean bedding, but these are exceptions rather than the norm.
Staff at Namaste Palace Hotel are frequently lauded for their professionalism and friendliness, often going above and beyond to meet guest needs. Their cheerful and polite demeanor significantly enhances the overall guest experience.
While the breakfast experience has received mixed reviews, the dinner service more than compensates with its exceptional offerings. WiFi is generally reliable, though there are some reports of inconsistent connections.
For a peaceful and relaxing stay, the hotel provides a tranquil environment with a home-like atmosphere, though it may be less suited for families with young children due to certain accommodations constraints.
Overall, Namaste Palace Hotel offers a clean, comfortable and affordable stay with standout dining options and exceptional staff service, making it a solid choice for both leisure and business travelers. Show more
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Categories
Cheap Hotel
Included on lists of cheap hotels, this property provides an affordable stay in a city centre location.
Family Friendly Hotel
Small Hotel
Room Types
Standard Double Room with Shared BathroomThis double room has a shared bathroom.
Standard Double RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has a minibar, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit has 1 bed.
Standard Twin Room with Shared BathroomFeaturing free toiletries, this twin room includes a shared bathroom with a walk-in shower and a hairdryer. This twin room has a minibar, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit has 2 beds.
Standard Family RoomFeaturing free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. This family room has a minibar, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit has 2 beds.
Guest Reviews
6.7
Rated
Location
Namaste Palace Hotel boasts a highly praised location, celebrated overwhelmingly by its guests. Positioned ideally for exploring the city, the hotel is within close proximity to the city center and major attractions such as the football stadium and shopping areas. Guests appreciate its convenience, being just a short walk to the bus station and various shops. Parking is readily available just across the road, making it an excellent choice for those driving.
The reviews highlight the value for money, noting the hotel's reasonable pricing alongside its central location. Cleanliness and comfort are also frequently mentioned with many guests finding their rooms tidy and comfortable. The staff’s friendliness and efficiency further enhance the experience. Overall, the hotel’s location coupled with its affordability and clean accommodations make it a suitable choice for both leisure and business travelers.
Breakfast
The breakfast experience at Namaste Palace Hotel seems to evoke a mixed response from guests. While some appreciated the breakfast value and variety, describing it as perfect with plenty of choices, several guests felt misled by the hotel's description of offering complimentary breakfast. Instead of finding a substantial meal, many encountered merely coffee sachets, tea bags and minor provisions such as milk and bars of soap with some never receiving the promised breakfast basket at all.
Notably, the hotel has ceased serving breakfast baskets in rooms some years ago, despite the continued advertisement of such amenities. Some guests reported receiving compensation in the form of a 15% discount for dining at the Namaste Village restaurant, which is located within the same building and received praise for its offerings. While the Chef and host at breakfast were noted for their friendliness, improvements in cleanliness and tidiness were suggested.
In summary, while a segment of guests enjoyed their breakfast experience, others were left disappointed by unmet expectations and unclear information regarding breakfast provisions at Namaste Palace Hotel.
Dinner
The Namaste Palace Hotel boasts a charming and fantastic Indian restaurant that forms an integral part of the establishment. The decor and ambiance of the restaurant are both lovely and inviting, creating a delightful dining experience. Guests have consistently praised the restaurant for its exceptional food and amazing staff, who are noted for their friendliness and helpfulness. The restaurant specializes in healthy vegetarian and vegan cuisine, which is described as some of the best and most delicious food around. Many reviewers highly recommend the eatery, emphasizing the excellent quality of the meals and the impressive vegetarian curry, which they found absolutely brilliant. The establishment is popular in Norwich and continues to be a standout feature of the Namaste Palace Hotel with the delicious smells of the food even wafting up to the rooms. Overall, the attached restaurant leaves a strong impression, making it a superb choice for both guests and local patrons.
Rooms
Namaste Palace Hotel provides a comfortable and clean experience for guests with beds that are generally reported to be comfortable and rooms that live up to their descriptions. Many guests appreciated the spaciousness of the triple rooms and found them very clean, tidy and well-maintained. The rooms feature essentials like towels, bottled water and coffee-making supplies and many come with ensuite facilities that are kept to a high standard.
The rooms are described as basic but clean, warm and functional with nice lighting and decent furnishings. While some found the walls thin and the noise level higher than expected, the majority noted the cleanliness and modernity of the spaces. The spacious rooms were considered good value for money and had useful features like long mirrors.
Despite some minor issues such as light curtains, basic amenities and occasional delays in service, the overall impression remains positive. Guest reviews indicate that the rooms match their photos and descriptions, making them a reliable choice for a night’s stay. The location is also convenient, being just a 5-minute walk to nearby shops.
While there were some reports of minor cleanliness issues, such as unclean bedding and stained curtains, these did not overshadow the many favorable comments about the tidiness and comfort provided. The hotel staff are responsive, offering extras like hair dryers on demand. In summary, Namaste Palace Hotel offers clean, comfortable rooms that provide good value for money and essential conveniences, ideal for a short stay.
Beds
At Namaste Palace Hotel, guest feedback reveals a mixed range of experiences concerning the beds. On a positive note, many guests praised the comfort levels, often describing the beds as comfy or very comfortable. Pristine white sheets and clean surroundings were frequently highlighted, enhancing the overall sleep experience for several visitors. Some guests even mentioned both the beds and mattresses as incredibly comfortable, contributing to some of their best nights' sleep.
However, not all experiences were ideal. There were mentions of beds being uncomfortable with a few noting issues such as beds feeling unsteady or rock hard. Some guests faced problems with cleanliness, including stained mattresses and even bedbugs in some instances. There were also comments on the beds being of poor quality, sinking in the middle or constructed from memory foam that did not meet expectations.
In summary, while many guests found the beds at Namaste Palace Hotel to be an asset to their stay, inconsistencies in bed quality and occasional cleanliness issues suggest a variable experience.
Cleanliness
Namaste Palace Hotel generally receives positive remarks concerning its cleanliness. Guests frequently note that the rooms and bathrooms are clean with some describing them as very clean or maintained to high standards. Clean bed linen and fresh towels are commonly mentioned, adding to the sense of a well-kept space. Despite the hotel's basic amenities, the overall upkeep is appreciated with tidy rooms, comfortable beds and pleasant en suite facilities highlighted.
There are, however, some inconsistencies in housekeeping services with a few guests experiencing issues like dusty wardrobes, dirty floors and occasional bed bugs. Nonetheless, the majority of the reviews emphasize cleanliness and well-maintained facilities, making it a practical choice for visitors seeking a clean and comfortable stay at a reasonable price. The friendly and helpful staff also contribute positively to the overall experience, enhancing the atmosphere of the hotel.
Staff
Namaste Palace Hotel boasts an exceptional team that frequently garners praise for their professionalism and friendliness. Guests describe the staff as very prompt, cheerful and polite, often going above and beyond to accommodate needs, such as facilitating room changes and handling mobility issues. Many highlight the warm welcomes they received upon arrival and the staff’s dedication, including instances where they waited for late arrivals and helped with issues like luggage.
The consistent friendliness and helpfulness of the staff make a positive impression with several noting that the service rivals that of more expensive establishments. The restaurant staff also receives commendations for their professionalism.
While most interactions are marked by attentiveness and helpfulness, there are a few instances where guests felt the staff seemed distracted or indifferent. Nonetheless, the overarching sentiment is that the staff contributes significantly to the positive experience at Namaste Palace Hotel, highlighting good value for money and a welcoming atmosphere.
Wi-Fi
The WiFi at Namaste Palace Hotel generally meets guest expectations with several reviewers noting it was fast and good. Guests appreciate easy access and the convenience of complimentary internet. However, there are occasional issues with the WiFi being patchy or not working consistently for some individuals. Despite a few hiccups, the overall feedback suggests a decent and functional internet experience for most stays.
Family
Namaste Palace Hotel offers a peaceful and relaxing stay with a home-like atmosphere, highly recommended for those seeking a tranquil retreat. However, it may not be the best choice for families traveling with children, as it seems to pose some difficulties in accommodating the needs of young ones. The hotel's owner is noted for their exceptional kindness, even moving guests to a sister hotel at no extra cost when renovations were taking place. Despite its good location and ease of access for events such as family parties, parking can be problematic, as incorrect advice led to a parking ticket. The hotel’s quiet environment is ideal for a stress-free stay, though perhaps less suited for lively family vacations.
No, Namaste Palace Hotel doesn't have any pool.
No, a spa isn't available at Namaste Palace Hotel.
No, Namaste Palace Hotel doesn't allow dogs.
No, parking facilities aren't available at Namaste Palace Hotel.