The Town House by Innkeeper's Collection
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Summary of reviewsThe Town House by Innkeeper's Collection is situated in a highly esteemed riverside location, offering scenic views and convenient access to Norwich city centre. Its proximity to local attractions, dining options and public transport makes it an ideal choice for guests looking to explore the area. The hotel's staff are consistently lauded for their friendly and helpful service, making every effort to ensure a pleasant stay for visitors.
Guests generally find the rooms to be spacious, comfortable and clean, often enjoying the picturesque river views. While there are some minor concerns about room decor and occasional maintenance issues, the rooms are equipped with modern amenities that enhance the overall comfort. Cleanliness standards are notably high with well-maintained rooms and bathrooms receiving frequent praise.
The hotel's dining options receive favorable feedback, particularly for its value and quality. The breakfast offers good value with generous British fare and a pleasant garden ambiance, despite some mixed reviews on food quality and variety. Dinner experiences are mostly positive, particularly the carvery and pizzas, although occasional quality issues and the need for menu updates are noted.
The beds are widely regarded as comfortable, contributing to a restful experience. Some guests found the beds too firm, while pull-out and sofa beds were less comfortable. Families find the hotel welcoming and accommodating with large family rooms and friendly staff enhancing their stay, though room preparation for young children can be improved.
The hotel meets expectations for a three-star rating, offering good value for money despite some areas needing renovation. The free wifi service is inconsistent, requiring improvement, but the hotel's overall affordability and satisfactory standards make it an appealing choice for budget-conscious travelers. Overall, The Town House by Innkeeper's Collection provides a pleasant and convenient stay with strong guest satisfaction in several key areas.
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Guests generally find the rooms to be spacious, comfortable and clean, often enjoying the picturesque river views. While there are some minor concerns about room decor and occasional maintenance issues, the rooms are equipped with modern amenities that enhance the overall comfort. Cleanliness standards are notably high with well-maintained rooms and bathrooms receiving frequent praise.
The hotel's dining options receive favorable feedback, particularly for its value and quality. The breakfast offers good value with generous British fare and a pleasant garden ambiance, despite some mixed reviews on food quality and variety. Dinner experiences are mostly positive, particularly the carvery and pizzas, although occasional quality issues and the need for menu updates are noted.
The beds are widely regarded as comfortable, contributing to a restful experience. Some guests found the beds too firm, while pull-out and sofa beds were less comfortable. Families find the hotel welcoming and accommodating with large family rooms and friendly staff enhancing their stay, though room preparation for young children can be improved.
The hotel meets expectations for a three-star rating, offering good value for money despite some areas needing renovation. The free wifi service is inconsistent, requiring improvement, but the hotel's overall affordability and satisfactory standards make it an appealing choice for budget-conscious travelers. Overall, The Town House by Innkeeper's Collection provides a pleasant and convenient stay with strong guest satisfaction in several key areas.
3-Star Hotel
This hotel offers a comfortable stay with essential amenities. It provides a convenient base for exploring Norwich.
Family Friendly Hotel
Small Hotel
Guest Reviews
Nestled by the scenic river, The Town House by Innkeeper's Collection boasts an enviable location that consistently earns praise from its guests. The hotel's riverside setting offers stunning views that can be enjoyed from many of the rooms and the lovely garden terrace. This charming locale provides the best of both worlds: tranquil riverfront relaxation and convenient access to Norwich city centre with easy walking distance or a quick bus ride to major attractions.
Guests appreciate the hotel's proximity to Norwich Town Centre, making it ideal for exploring the city's vibrant culture or attending events at the nearby football stadium. The area around the hotel is dotted with other pubs and quality dining options, like the highly recommended local Indian restaurant. The surrounding environment is not only beautiful but also teeming with wildlife, adding to the overall pleasant atmosphere.
The location is also convenient for those traveling by car with good parking facilities and easy access to the ring road and major highways. For those relying on public transport, the bus connections into Norwich are superb, offering a hassle-free alternative to driving.
Beyond its picturesque setting and convenience, the hotel is known for its friendly and helpful staff, who are always on hand to enhance the guest experience. Whether one is in town for a concert, sightseeing or a relaxing weekend getaway, the combination of scenic beauty, prime location and excellent service makes The Town House by Innkeeper's Collection a delightful choice for visitors to Norwich.
Guests at The Town House by Innkeeper's Collection have shared mixed opinions about their breakfast experiences. On the positive side, many found the breakfast to be of good value with particular praise for its reasonable pricing. The typical British fare featured a full English breakfast that several guests found delicious and hearty. The buffet style also garnered appreciation for being generous and plentiful, often highlighting its good variety of choices and being well-suited for families.
The breakfast area received compliments for its wonderful ambiance, especially when enjoyed in the garden overlooking the water. Specific mentions of brilliant and superb breakfasts reflect the high satisfaction among some diners, alongside remarks on the food being well-prepared and of high standards.
However, there were also critical reviews noting issues such as overcooked items, cold food and limited options with no cereal or fruit. Some guests were disappointed with the quality, deeming the breakfast below their expectations and occasionally describing it as poor or appalling. Comments on misleading pricing information and the lack of complimentary beverages like tea, coffee or juice were also a downside for some visitors.
Despite these drawbacks, the restaurant's overall value for money, including the appeal of its evening meals and carvery, helped balance the experience for many guests. Overall, though opinions varied, the breakfast at The Town House by Innkeeper's Collection generally provided satisfactory value, especially considering the affordable pricing tiers.
The Town House by Innkeeper's Collection offers a dining experience that has garnered mixed feedback but leans towards the positive side. Guests frequently praised the food as excellent, tasty and of great value. Highlights include a well-loved carvery, freshly made pizzas and affordable options that cater to various tastes. The restaurant's location above a pub adds to its convenience for evening meals and the lovely views over the water from the dining area are a bonus for many diners.
Frequent compliments were directed at the friendly and accommodating staff, adding to the overall pleasant dining experience. The value for both food and drinks is often cited as a strong point, making it an attractive option for those looking for good meals without breaking the bank.
However, not all reviews were entirely favorable. Some guests encountered issues with certain dishes being dry or lacking flavor and a few mentioned that the carvery had food that seemed to have stood for too long. Others pointed out the need for an update to the restaurant's atmosphere and menu choices.
Despite these occasional drawbacks, many found the dinner experience at The Town House satisfactory, particularly appreciating the affordability and the quality of certain staple dishes. Whether enjoying a casual pizza or a hearty carvery before exploring Norwich, diners find the hotel's restaurant to be a generally positive part of their stay.
The Town House by Innkeeper's Collection offers a range of room experiences with many guests highlighting the spacious and comfortable accommodations. The cleanliness of the rooms is consistently praised and many find the modern facilities to be a pleasant surprise. The rooms often showcase lovely views, particularly those overlooking the nearby river, adding an extra charm to the stay.
However, some guests experienced minor issues such as noisy surroundings, outdated decor or maintenance concerns like broken windows or doors. Despite these occasional drawbacks, the rooms are generally viewed as warm, well-equipped and providing good value. The beds are noted for their comfort and amenities like coffee-making facilities add to the convenience. While a few rooms were smaller than expected or in need of an update, the overall feedback indicates that the rooms are a reliable and pleasant part of the guest experience, contributing to the overall appeal of the hotel.
The beds at The Town House by Innkeeper's Collection have generally received positive feedback from guests with many describing them as very comfortable and clean. Several reviewers appreciated the comfy bed and clean bedding, making for a restful experience. The pillows also garnered positive remarks for being soft and cozy.
However, not all guests found the beds to their liking. A few mentioned that the beds were too firm or hard and some had issues with the mattress comfort. Additionally, while the primary beds were often praised, the pull-out or sofa beds were noted to be less comfortable, sometimes even revealing springs.
Overall, while the majority of guests found the beds cozy and conducive to a good night’s sleep, a few did encounter firmness that wasn't to their preference.
The Town House by Innkeeper's Collection has received numerous reviews highlighting its high standard of cleanliness. Guests frequently commented on the spotless state of their rooms, describing them as very clean, comfortable and well-maintained. The bathrooms, in particular, garnered praise for their impeccable hygiene. Housekeeping consistently ensures that both the rooms and common areas are up to par with clean sheets, soft bath towels and rooms cleaned daily.
While the overall cleanliness is commendable, some areas do require attention. A few guests mentioned minor maintenance issues such as stains on walls and dated carpets. Despite these occasional lapses, the general consensus is that the accommodations are clean, comfortable and a pleasure to stay in. Ensuring a tidy and pleasant environment seems to be a priority at The Town House, leaving guests with a predominantly positive impression of the hotel's standards.
Visitors to The Town House by Innkeeper's Collection consistently praise the hotel staff for their exceptional hospitality. Guests appreciated the friendly and helpful demeanor of the staff, frequently noting their attentiveness and welcoming nature. The service was characterized as efficient with staff members going out of their way to assist and ensure a comfortable stay for everyone. Check-in and check-out processes were highlighted as seamless and fast.
Despite occasional mentions of understaffing, the team managed to maintain high standards of service with some reviews specifically commending the night staff for their fantastic efforts. The management received positive remarks for their helpfulness and polite approach.
Guests also mentioned that there was always someone available to handle requests and inquiries, further enhancing the overall experience. Many found the staff to be down-to-earth, yet maintaining a high level of professionalism. In summary, the staff at The Town House by Innkeeper's Collection were consistently described as brilliant, exceptional and a significant asset to the establishment.
The wifi at The Town House by Innkeeper's Collection receives mixed feedback from guests. Many guests highlight the strong and good wifi signal experienced during their stay, facilitating easy communication. However, there are also several mentions of slow or weak wifi with some guests unable to connect in their rooms and suggesting a need for a wifi upgrade. While the lobby area seems to offer a reliable connection, it seems that consistent and robust wifi service throughout the hotel remains an area for improvement.
The Town House by Innkeeper's Collection offers a welcoming family atmosphere, making it an ideal choice for those visiting family in the area or travelling with a small family. Guests have found it accommodating and recommend it for family stays, highlighting the friendly staff and family-oriented environment.
The hotel provides large family rooms at a great price, which guests have appreciated for their good size and functionality. While there have been some concerns about room preparation and space for travel cots, the overall experience has been positive for families. The friendly staff and ease of obtaining meals for children contribute to the hotel's appeal.
Families have found the venue suitable for groups and events, though some noted that rooms facing the road might not be the best for young children. Despite these minor issues, the hotel has been praised for its fun environment for children and excellent value, making it a great place for family visits.
The Town House by Innkeeper's Collection offers good value for money with its three-star rating, making it a decent choice for budget-conscious travelers. While not a five-star establishment, it provides an overall satisfactory experience. The building and decor show signs of wear and could benefit from some renovation and refurbishment. Despite these areas needing improvement, the hotel maintains a reasonable standard for its price category. It may not be very impressive, but it aligns with expectations for a typical three-star hotel, providing a decent stay for those seeking affordability.
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Location
Guests appreciate the hotel's proximity to Norwich Town Centre, making it ideal for exploring the city's vibrant culture or attending events at the nearby football stadium. The area around the hotel is dotted with other pubs and quality dining options, like the highly recommended local Indian restaurant. The surrounding environment is not only beautiful but also teeming with wildlife, adding to the overall pleasant atmosphere.
The location is also convenient for those traveling by car with good parking facilities and easy access to the ring road and major highways. For those relying on public transport, the bus connections into Norwich are superb, offering a hassle-free alternative to driving.
Beyond its picturesque setting and convenience, the hotel is known for its friendly and helpful staff, who are always on hand to enhance the guest experience. Whether one is in town for a concert, sightseeing or a relaxing weekend getaway, the combination of scenic beauty, prime location and excellent service makes The Town House by Innkeeper's Collection a delightful choice for visitors to Norwich.
Breakfast
The breakfast area received compliments for its wonderful ambiance, especially when enjoyed in the garden overlooking the water. Specific mentions of brilliant and superb breakfasts reflect the high satisfaction among some diners, alongside remarks on the food being well-prepared and of high standards.
However, there were also critical reviews noting issues such as overcooked items, cold food and limited options with no cereal or fruit. Some guests were disappointed with the quality, deeming the breakfast below their expectations and occasionally describing it as poor or appalling. Comments on misleading pricing information and the lack of complimentary beverages like tea, coffee or juice were also a downside for some visitors.
Despite these drawbacks, the restaurant's overall value for money, including the appeal of its evening meals and carvery, helped balance the experience for many guests. Overall, though opinions varied, the breakfast at The Town House by Innkeeper's Collection generally provided satisfactory value, especially considering the affordable pricing tiers.
Dinner
Frequent compliments were directed at the friendly and accommodating staff, adding to the overall pleasant dining experience. The value for both food and drinks is often cited as a strong point, making it an attractive option for those looking for good meals without breaking the bank.
However, not all reviews were entirely favorable. Some guests encountered issues with certain dishes being dry or lacking flavor and a few mentioned that the carvery had food that seemed to have stood for too long. Others pointed out the need for an update to the restaurant's atmosphere and menu choices.
Despite these occasional drawbacks, many found the dinner experience at The Town House satisfactory, particularly appreciating the affordability and the quality of certain staple dishes. Whether enjoying a casual pizza or a hearty carvery before exploring Norwich, diners find the hotel's restaurant to be a generally positive part of their stay.
Rooms
However, some guests experienced minor issues such as noisy surroundings, outdated decor or maintenance concerns like broken windows or doors. Despite these occasional drawbacks, the rooms are generally viewed as warm, well-equipped and providing good value. The beds are noted for their comfort and amenities like coffee-making facilities add to the convenience. While a few rooms were smaller than expected or in need of an update, the overall feedback indicates that the rooms are a reliable and pleasant part of the guest experience, contributing to the overall appeal of the hotel.
Beds
However, not all guests found the beds to their liking. A few mentioned that the beds were too firm or hard and some had issues with the mattress comfort. Additionally, while the primary beds were often praised, the pull-out or sofa beds were noted to be less comfortable, sometimes even revealing springs.
Overall, while the majority of guests found the beds cozy and conducive to a good night’s sleep, a few did encounter firmness that wasn't to their preference.
Cleanliness
While the overall cleanliness is commendable, some areas do require attention. A few guests mentioned minor maintenance issues such as stains on walls and dated carpets. Despite these occasional lapses, the general consensus is that the accommodations are clean, comfortable and a pleasure to stay in. Ensuring a tidy and pleasant environment seems to be a priority at The Town House, leaving guests with a predominantly positive impression of the hotel's standards.
Staff
Despite occasional mentions of understaffing, the team managed to maintain high standards of service with some reviews specifically commending the night staff for their fantastic efforts. The management received positive remarks for their helpfulness and polite approach.
Guests also mentioned that there was always someone available to handle requests and inquiries, further enhancing the overall experience. Many found the staff to be down-to-earth, yet maintaining a high level of professionalism. In summary, the staff at The Town House by Innkeeper's Collection were consistently described as brilliant, exceptional and a significant asset to the establishment.
Wi-Fi
Family
The hotel provides large family rooms at a great price, which guests have appreciated for their good size and functionality. While there have been some concerns about room preparation and space for travel cots, the overall experience has been positive for families. The friendly staff and ease of obtaining meals for children contribute to the hotel's appeal.
Families have found the venue suitable for groups and events, though some noted that rooms facing the road might not be the best for young children. Despite these minor issues, the hotel has been praised for its fun environment for children and excellent value, making it a great place for family visits.
3 Star
No, The Town House by Innkeeper's Collection doesn't have any pool.
No, a spa isn't available at The Town House by Innkeeper's Collection.
No, The Town House by Innkeeper's Collection doesn't allow dogs.
No, parking facilities aren't available at The Town House by Innkeeper's Collection.
No, The Town House by Innkeeper's Collection doesn't have a gym.
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