Rutland Hall Hotel & Spa
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Summary of reviewsRutland Hall Hotel & Spa is highly praised for its idyllic and scenic location overlooking Rutland Lake, providing breathtaking views and a tranquil atmosphere. The proximity to local attractions like water sports and nature walks adds to its appeal, making it an excellent base for exploring the rural beauty of Rutland.
The breakfast experience at the hotel receives generally positive feedback for its quality and variety with many guests enjoying the wide range of options and well-organized buffet style. However, there are occasional criticisms about cold food, long waits and inconsistent service.
Dinner at the Blossoms Restaurant is well-regarded for its delicious and beautifully presented dishes, particularly highlighting the pork belly. The restaurant staff are typically friendly and attentive, although some reviews mention service inconsistencies and limited menu variety, particularly for dietary needs.
The rooms at Rutland Hall Hotel & Spa are often praised for their spaciousness, cleanliness and modern decor with stunning views of Rutland Water enhancing the stay. Guests frequently highlight the comfort and well-equipped nature of the rooms, although some note issues with size, lighting and occasional noise.
Cleanliness across the hotel is consistently commended with rooms, bathrooms and common areas described as immaculate and well-maintained. The housekeeping staff receive special mention for their diligent efforts.
The staff at Rutland Hall Hotel & Spa are generally seen as friendly, helpful and efficient, particularly at check-in. Specific staff members receive individual praise for their exceptional service. However, there are occasional reports of untrained or indifferent staff, especially at reception.
WiFi connectivity at the hotel is a mixed experience with reliable service in the reception area but inconsistent coverage in rooms and lodges, impacting those needing stable internet access.
The gym facilities receive positive feedback for their quality and helpful attendants, enhancing the overall guest experience alongside other activities such as tennis, a spa, pool and crazy golf. However, some guests note issues with outdated equipment.
The pool is appreciated for its cleanliness and temperature, although it is described as dated. Limited access hours, booking issues and lack of features like a jacuzzi are points of contention.
Tennis facilities and additional activities are generally well-received with well-maintained courts and helpful staff enhancing the experience. Crazy golf is a popular free activity among guests.
Parking at Rutland Hall Hotel & Spa is a noted drawback with guests finding it limited, disorganized and sometimes distant from the main hall. This aspect detracts from the otherwise enjoyable stay.
Family experiences at the hotel are mixed with spacious family rooms, engaging activities like crazy golf and positive dining experiences at the Blossoms Restaurant. However, some guests question the family-friendliness of the hotel in certain areas.
Overall, Rutland Hall Hotel & Spa is celebrated for its beautiful setting, quality accommodations and friendly staff, making it a standout choice for a relaxing retreat. There are occasional areas for improvement, particularly in service consistency, amenities and parking, but the positive aspects generally enhance the guest experience.
Categories
The breakfast experience at the hotel receives generally positive feedback for its quality and variety with many guests enjoying the wide range of options and well-organized buffet style. However, there are occasional criticisms about cold food, long waits and inconsistent service.
Dinner at the Blossoms Restaurant is well-regarded for its delicious and beautifully presented dishes, particularly highlighting the pork belly. The restaurant staff are typically friendly and attentive, although some reviews mention service inconsistencies and limited menu variety, particularly for dietary needs.
The rooms at Rutland Hall Hotel & Spa are often praised for their spaciousness, cleanliness and modern decor with stunning views of Rutland Water enhancing the stay. Guests frequently highlight the comfort and well-equipped nature of the rooms, although some note issues with size, lighting and occasional noise.
Cleanliness across the hotel is consistently commended with rooms, bathrooms and common areas described as immaculate and well-maintained. The housekeeping staff receive special mention for their diligent efforts.
The staff at Rutland Hall Hotel & Spa are generally seen as friendly, helpful and efficient, particularly at check-in. Specific staff members receive individual praise for their exceptional service. However, there are occasional reports of untrained or indifferent staff, especially at reception.
WiFi connectivity at the hotel is a mixed experience with reliable service in the reception area but inconsistent coverage in rooms and lodges, impacting those needing stable internet access.
The gym facilities receive positive feedback for their quality and helpful attendants, enhancing the overall guest experience alongside other activities such as tennis, a spa, pool and crazy golf. However, some guests note issues with outdated equipment.
The pool is appreciated for its cleanliness and temperature, although it is described as dated. Limited access hours, booking issues and lack of features like a jacuzzi are points of contention.
Tennis facilities and additional activities are generally well-received with well-maintained courts and helpful staff enhancing the experience. Crazy golf is a popular free activity among guests.
Parking at Rutland Hall Hotel & Spa is a noted drawback with guests finding it limited, disorganized and sometimes distant from the main hall. This aspect detracts from the otherwise enjoyable stay.
Family experiences at the hotel are mixed with spacious family rooms, engaging activities like crazy golf and positive dining experiences at the Blossoms Restaurant. However, some guests question the family-friendliness of the hotel in certain areas.
Overall, Rutland Hall Hotel & Spa is celebrated for its beautiful setting, quality accommodations and friendly staff, making it a standout choice for a relaxing retreat. There are occasional areas for improvement, particularly in service consistency, amenities and parking, but the positive aspects generally enhance the guest experience.
Dog Friendly Hotel
This hotel welcomes canine companions within the hotel grounds, on the outside terrace, and in selected accommodations. It offers 65 acres of parkland for walks, and provides a dog bed, toy, and bowls. There is a designated dog walking area at Sykes Lane, Rutland Water.
Hotel with Parking
This hotel offers three car parks providing free parking for all guests. It also includes the convenience of two electric vehicle charging points.
4-Star Hotel
The hotel is set in landscaped gardens overlooking Rutland Water. It offers a 24-hour front desk, a bar, a restaurant, and leisure facilities including a heated indoor pool. The grounds are beautifully maintained. Some rooms feature balconies with views.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Number of all tennis courts 1
Number of indoor/covered tennis courts 0
Number of lighted tennis courts 1
Show more...Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Rutland Hall Hotel & Spa boasts an enviable location frequently praised by its guests. Nestled in an idyllic and scenic setting, the hotel overlooks the serene waters of Rutland Lake, offering breathtaking views and stunning landscapes. Many reviewers highlight the beautiful surroundings and the peaceful, quiet atmosphere, which make it a perfect escape for a tranquil weekend.
The proximity to Rutland Water and its surrounding activities adds to the hotel's appeal, providing easy access to local attractions such as water sports and nature walks. The grounds are well-maintained with guests often remarking on the original building's charm and the beautiful scenery.
The hotel’s location is described as excellent, superb and fantastic, making it a great base for exploring the rural beauty of Rutland. Positioned just off the A1, it combines accessibility with the feel of a rural retreat. The grounds and the property itself are appreciated for their natural beauty and the views from the rooms, particularly those overlooking the lake, are frequently mentioned as highlights.
Overall, the location of Rutland Hall Hotel & Spa is celebrated for its scenic beauty, tranquility and convenience, making it a standout choice for visitors seeking both relaxation and accessibility to local attractions.
Rutland Hall Hotel & Spa has garnered a variety of guest reviews regarding its breakfast with many guests praising its quality and variety. A significant number of guests commended the breakfast as very good, excellent, superb and amazing—highlighting an impressive spread that included a wide range of choices, from continental options to generous servings with fresh fruit and hot dishes. The buffet style was frequently praised for being well-organized and providing a hearty start to the day. The views from the breakfast area, especially the terrace, were also a notable highlight, offering a beautiful setting to enjoy the morning meal.
However, several guests also noted some areas for improvement. Issues such as cold food, long waits and occasional lapses in replenishing items were pointed out. Instances of disorganization and a lack of hot plates, causing food to go cold quickly, were mentioned as well. Some guests found the breakfast overpriced and felt it didn't meet the standard expected of a 4-star hotel. The need for better planning and more experienced staff was also highlighted, although the team was described as friendly and polite.
Overall, while the breakfast at Rutland Hall Hotel & Spa generally receives positive reviews for its good selection and quality, there are occasional inconsistencies that potential visitors might want to be aware of.
Rutland Hall Hotel & Spa’s dining experience predominantly garners positive feedback for its quality and presentation, particularly in the Blossoms Restaurant. Diners frequently describe their meals as delicious, well-made and beautifully presented. Standout dishes, like the pork belly, receive repeated praise for their taste and consistency with some guests enjoying them over consecutive nights.
The restaurant’s staff are generally noted for being friendly, attentive and helpful, contributing to a relaxed and pleasant dining atmosphere. However, a few reviews hint at service inconsistencies, particularly during the evenings with some guests experiencing slow service and rushed interactions.
While the quality of the food is often highlighted, there are mixed opinions on value and menu variety. Some guests feel the food is overpriced and the menu limited with specific criticisms about portion sizes and lack of variety for dietary needs, particularly for vegans and those seeking gluten-free options.
Overall, guests are mostly delighted with the culinary offerings at Rutland Hall Hotel & Spa, citing the food's fantastic standards and commendable service. However, they suggest improvements in menu diversity and consistency in service quality to enhance the dining experience further.
Rutland Hall Hotel & Spa offers an array of room experiences with many guests praising the spaciousness, cleanliness and modern decor. Several rooms provide stunning views of Rutland Water, further enhancing the stay. The rooms are often described as beautifully furnished and decorated to a high standard, contributing to a comfortable and enjoyable visit.
Comfort is a consistent theme with numerous reviews highlighting large, comfortable beds and well-equipped rooms. The clean and cosy environment, well-kept facilities and stylish décor are frequently mentioned, making the rooms feel inviting and pleasant. The addition of modern amenities and thoughtful touches further increases guest satisfaction.
However, there are some recurring issues. Certain rooms are described as small and dark with inadequate lighting and sometimes disappointing views, such as a brick wall. Guests have also noted issues like noise from other occupants, lack of air conditioning and occasional cleanliness problems, particularly on balconies or certain ground floor rooms.
Despite these concerns, the hotel's beautiful setting and the overall quality of room decor and comfort remain standout features. Rooms range from smaller, cosy options to more spacious accommodations suitable for families, ensuring a variety of options for different needs.
Rutland Hall Hotel & Spa's beds receive generally positive feedback from guests with many highlighting the comfort and spaciousness of the beds. Descriptions such as very large and comfortable, extremely comfy bed and comfortable bed are frequent, indicating a restful sleep experience for most guests. The presence of large beds and cozy blankets also adds to the overall comfort. Some guests appreciated the decent size and cozy rooms, mentioning the comfortable and great location of the rooms.
However, not all guests shared the same experience. Several reviews pointed out issues with bed sizes with complaints about tiny beds and small double beds being quite common. There were mentions of hard and uncomfortable beds with some guests describing the beds as nearing the end of their life and cold. The combination of small, uncomfortable beds and mismatched expectations regarding bed sizes, especially for the price paid, left some guests disappointed. Adding to the mixed reviews on bedding, there were occasional concerns about cleanliness, such as stained sheets.
Overall, while many guests enjoyed a comfortable and spacious sleeping arrangement at Rutland Hall Hotel & Spa, there were notable inconsistencies that suggest some rooms may need improvements regarding bed size and comfort to meet all guests' expectations.
Rutland Hall Hotel & Spa consistently impresses guests with its remarkable standards of cleanliness. Visitors describe the rooms as spotlessly clean, beautifully maintained and modern. The hotel's accommodation frequently receives praise for being spacious, comfortable and exceptionally clean with well-equipped and newly decorated interiors. The bathrooms are highlighted for their high levels of hygiene and excellent water pressure in the showers.
The main property, besides being surrounded by picturesque views and close proximity to the lake, is described as immaculate and well-presented. The cleanliness extends to common areas such as the reception, which also maintains a neat environment. The housekeeping staff deserve commendation for their diligent efforts, often described as good cleaners who ensure everything is in top condition.
While the majority of reviews are overwhelmingly positive, a few guests noted areas for improvement, such as some unkempt gardens and the occasional presence of bugs and cobwebs in certain spots. However, these appear to be exceptions rather than the rule. Overall, Rutland Hall Hotel & Spa maintains a commendable standard of cleanliness, making it a comfortable and well-maintained place to stay.
Rutland Hall Hotel & Spa boasts an overall positive reputation for its staff, particularly noted for their great customer service and efficiency at check-in. Many guests highlight the welcoming and friendly nature of the staff with words like "super friendly," "helpful," and "courteous" frequently appearing. The restaurant and reception teams receive significant praise with mentions of staff being attentive and building good rapport with guests. Notable commendations go to individuals like duty manager Cameron and named reception staff Katie and Nicolas for their exceptional service.
The hotel seems to foster a warm and accommodating environment with guests consistently appreciating the polite and understanding staff, who often go above and beyond to ensure a comfortable stay. However, not all feedback is glowing. A few reviewers mentioned encounters with indifferent or untrained staff, particularly at reception, where there were reports of unhelpfulness and a need for better support and training.
Overall, while there are isolated instances of less satisfactory service, the predominant sentiment toward the staff at Rutland Hall Hotel & Spa remains positive, contributing to a welcoming and friendly atmosphere for guests. The team’s efforts to assist, even in challenging situations, underscore a commitment to guest satisfaction that enhances the overall experience at the hotel.
Guests at Rutland Hall Hotel & Spa have commented on the hotel's WiFi connectivity, particularly the limitations in guest rooms and lodges. Many found the WiFi to be unreliable and struggled to establish a connection within their accommodations. The connection seemed more consistent in the reception area, where some described the WiFi reception as excellent. However, the absence of WiFi in certain rooms and lodges was a noted inconvenience with guests expressing a desire for broader coverage. While the hotel offered free WiFi, the experience varied, impacting the stay of those who needed consistent online access.
Rutland Hall Hotel & Spa boasts a variety of amenities with the gym receiving generally positive feedback from guests. Many appreciated the high-level gym facilities and found the equipment sufficient and available for use throughout their stay. The gym attendants were noted for being helpful, contributing to a pleasant experience overall.
Guests enjoyed extensive use of the gym, complementing the broad spectrum of activities available at the hotel such as tennis, spa, pool, crazy golf and pitch and putt. Some reviewers did highlight issues such as outdated equipment, missing weights or challenges in booking the gym. Nevertheless, the gym remained a valued feature of the hotel, praised for enhancing the overall guest experience alongside the hotel's other facilities.
The pool at Rutland Hall Hotel & Spa receives mixed reviews from guests. Many appreciated the pool for its cleanliness with comments describing it as spotlessly clean and beautifully maintained. The size of the pool and the temperature of the water were generally well-received with visitors enjoying their swimming experience. However, several reviewers noted that the pool area appears dated and could benefit from updates. The absence of a jacuzzi and limited access hours were also points of contention.
Some guests appreciated the heated aspect of the pool, while others found the water to be on the colder side. Booking issues and limited swimming slots made it difficult for some to enjoy the pool at their preferred times. Furthermore, the accessibility arrangements and the need to navigate through the restaurant area to reach the pool were mentioned as inconvenient and less than ideal.
The lack of available facilities such as the jacuzzi, sauna and certain spa amenities led to some disappointment. Overcrowding and the small size of the pool during peak times were also highlighted as drawbacks. Despite these issues, the pool's positive points and overall cleanliness contributed to many guests having an enjoyable experience.
The tennis facilities at Rutland Hall Hotel & Spa receive generally positive feedback from guests. Visitors appreciate the presence of well-maintained tennis courts, complemented by additional activities like crazy golf, which is often available for free. The range of facilities, including a gym and fitness centre, adds to the appeal for those looking to stay active during their visit. Despite one tennis court being out of action, there are still opportunities for enjoyable gameplay. Guests also consistently commend the hotel's exceptionally helpful staff who enhance the overall experience.
Rutland Hall Hotel & Spa features an abundance of amenities and activities such as a restaurant, spa and hiking, along with picturesque surroundings. However, guest reviews indicate that parking at the hotel is a notable drawback. Although there is free parking available and the parking areas are well maintained, many guests have found the parking situation to be challenging. Reports suggest that parking is limited and often disorganised with overflow parking being a considerable distance from the main hall—up to half a mile away in some cases. Some guests have noted difficulties in finding spots near their accommodation, compounded by issues like poor signage and unexpected obstructions. Additionally, parking near the rooms can be sparse and stressful, detracting from an otherwise enjoyable experience. While there are plenty of parking spots according to some reviews, the overall consensus points to a need for improvement in this area.
Rutland Hall Hotel & Spa offers a mix of experiences for families, highlighted by some standout activities and amenities. Many guests appreciated the family-friendly atmosphere, noting the availability of family rooms and the spacious accommodation fit for a family of four. Activities such as crazy golf provide entertainment for the younger guests, while the swimming pool is a popular option that families look forward to utilizing.
Dining experiences at the hotel were generally positive with the Blossoms restaurant receiving praise for its delightful evening meals suitable for family gatherings. The restaurant staff were particularly commendable for their interaction with children, enhancing the family dining experience.
The location of the hotel was favorably reviewed for its fabulous setting, complemented by comfortable, clean rooms. Amenities like a fan in the room added to the comfort, ensuring a pleasant stay for families.
However, there were instances where the family-friendliness of the hotel was questioned. Some guests felt that the dining experience could be improved, as family meals did not always meet expectations. Despite this, the cooperative and welcoming staff contributed positively to the overall family experience.
In summary, Rutland Hall Hotel & Spa seems to be a generally suitable destination for family vacations, offering various activities and comfortable accommodations, though there is room for improvement in certain areas.
Rutland Hall Hotel & Spa is widely regarded by guests as a solid choice for a three-star experience, delivering good, reliable services consistent with that rating. Many visitors highlight that the hotel meets expectations without issues, fulfilling the standard requirements of a three-star establishment. The property is noted for its spacious rooms and extensive halls, offering ample space for comfort.
Despite the refurbishment currently taking place, which gives parts of the site a building site appearance, the hotel still maintains its operational standards. However, the ongoing works can impact the overall ambiance. Pre-visit communication could benefit from improvement, given that signage discrepancies can be confusing for guests.
While some guests feel the facilities and services align well with three-star ratings, there is a consensus that the hotel does not meet the higher expectations of a four or five-star property. Staffing qualifications and approach were specifically mentioned as areas that do not match four-star standards.
Overall, Rutland Hall Hotel & Spa offers a dependable three-star experience, but prospective visitors should be mindful of the current refurbishments and manage their expectations accordingly.
Based on the guest reviews of Rutland Hall Hotel & Spa regarding the in-room jacuzzi and hot tub, there are notable areas for improvement. A recurring theme in the feedback is the disappointment over the jacuzzi not being operational for many guests with some reporting it was covered up with dirty pool mats. The hot tub situation was equally underwhelming, described as run-down and often locked down. Despite the guests walking through the complex in robes and flip flops, there seemed to be no attempt to fix the jacuzzis, leaving many visitors dissatisfied. It’s clear that the hotel could enhance the guest experience significantly by addressing these maintenance issues.
Rutland Hall Hotel is appreciated for its efforts to accommodate guests with disabilities, reflected in several positive reviews. Many guests praised the accessible parking, clean and well-equipped accessible rooms and the staff's exceptional service in ensuring a comfortable stay—especially for those with invisible disabilities. There was also mention of some rooms being accessible by lift and certain suites were notably well fitted for disability access.
However, the hotel does struggle with some aspects of accessibility. Some reviews pointed out difficulties for those with disabilities, including challenges accessing different areas of the hotel, such as the restaurant and bar, due to numerous steps and a lack of clear, flat surfaces. Not all rooms are accessible, especially those upstairs and the layout can be problematic if rooms are spread apart. Additionally, mid-refurbishment issues were noted, such as lifts not being wired in and there was feedback indicating that the hotel's accessibility features don't always meet industry standards.
Overall, while Rutland Hall Hotel makes commendable efforts in certain areas, there is room for improvement in enhancing accessibility across the whole property to provide a more seamless experience for guests with disabilities.
The heated pool at Rutland Hall Hotel & Spa has received positive feedback for being inviting with guests appreciating its clean and well-maintained condition. The indoor pool, a part of the hotel's facilities, has also been noted to require booking in advance, which might help in managing guest expectations and ensuring a more private experience. While some guests mentioned the pool could feel chilly, the overall sentiment leans towards it being a pleasant feature of the hotel.
Rutland Hall Hotel & Spa features an indoor pool that is spotlessly clean and well-maintained. Guests praised the indoor swimming pool as great and the facilities, which include a sauna and steam room, were noted to be impressive. However, visitors found some challenges with the booking system, as the pool's availability is constrained by local town access. This sometimes meant pre-booked swimming sessions were not always registered correctly, leading to limited swimming time. Additionally, the rotation between children and adult swimming times posed difficulties for families with toddlers. Despite these minor inconveniences, the overall feedback highlighted the pool and related amenities as commendable, contributing positively to the guest experience.
Rutland Hall Hotel & Spa is highly praised for its dog-friendly facilities, services and policies, making it an attractive destination for pet owners. The hotel offers various dog-friendly accommodations, ensuring pets are welcomed and comfortable during their stay. Guests appreciate the spacious and beautifully furnished dog-friendly rooms, along with handy rooms that cater specifically to pet needs.
The extensive grounds available for pets to explore enhance the dog-friendly setting with guests reporting their dogs settling well into the new surroundings. The terrace, which is both dog-safe and spacious, is particularly enjoyed by dogs.
Although some guests were initially unsure about where dogs were allowed, overall, the policies appeared accommodating, including allowing dogs in the restaurant and during breakfast. Charges for bringing a dog are noted, but many guests feel the excellent dog services and welcoming atmosphere justify this cost. Despite some remarks about thin walls causing potential noise issues, the hotel's hospitality towards dogs receives significant approval from those who have stayed there.
Location Show Map
Location
The proximity to Rutland Water and its surrounding activities adds to the hotel's appeal, providing easy access to local attractions such as water sports and nature walks. The grounds are well-maintained with guests often remarking on the original building's charm and the beautiful scenery.
The hotel’s location is described as excellent, superb and fantastic, making it a great base for exploring the rural beauty of Rutland. Positioned just off the A1, it combines accessibility with the feel of a rural retreat. The grounds and the property itself are appreciated for their natural beauty and the views from the rooms, particularly those overlooking the lake, are frequently mentioned as highlights.
Overall, the location of Rutland Hall Hotel & Spa is celebrated for its scenic beauty, tranquility and convenience, making it a standout choice for visitors seeking both relaxation and accessibility to local attractions.
Breakfast
However, several guests also noted some areas for improvement. Issues such as cold food, long waits and occasional lapses in replenishing items were pointed out. Instances of disorganization and a lack of hot plates, causing food to go cold quickly, were mentioned as well. Some guests found the breakfast overpriced and felt it didn't meet the standard expected of a 4-star hotel. The need for better planning and more experienced staff was also highlighted, although the team was described as friendly and polite.
Overall, while the breakfast at Rutland Hall Hotel & Spa generally receives positive reviews for its good selection and quality, there are occasional inconsistencies that potential visitors might want to be aware of.
Dinner
The restaurant’s staff are generally noted for being friendly, attentive and helpful, contributing to a relaxed and pleasant dining atmosphere. However, a few reviews hint at service inconsistencies, particularly during the evenings with some guests experiencing slow service and rushed interactions.
While the quality of the food is often highlighted, there are mixed opinions on value and menu variety. Some guests feel the food is overpriced and the menu limited with specific criticisms about portion sizes and lack of variety for dietary needs, particularly for vegans and those seeking gluten-free options.
Overall, guests are mostly delighted with the culinary offerings at Rutland Hall Hotel & Spa, citing the food's fantastic standards and commendable service. However, they suggest improvements in menu diversity and consistency in service quality to enhance the dining experience further.
Rooms
Comfort is a consistent theme with numerous reviews highlighting large, comfortable beds and well-equipped rooms. The clean and cosy environment, well-kept facilities and stylish décor are frequently mentioned, making the rooms feel inviting and pleasant. The addition of modern amenities and thoughtful touches further increases guest satisfaction.
However, there are some recurring issues. Certain rooms are described as small and dark with inadequate lighting and sometimes disappointing views, such as a brick wall. Guests have also noted issues like noise from other occupants, lack of air conditioning and occasional cleanliness problems, particularly on balconies or certain ground floor rooms.
Despite these concerns, the hotel's beautiful setting and the overall quality of room decor and comfort remain standout features. Rooms range from smaller, cosy options to more spacious accommodations suitable for families, ensuring a variety of options for different needs.
Beds
However, not all guests shared the same experience. Several reviews pointed out issues with bed sizes with complaints about tiny beds and small double beds being quite common. There were mentions of hard and uncomfortable beds with some guests describing the beds as nearing the end of their life and cold. The combination of small, uncomfortable beds and mismatched expectations regarding bed sizes, especially for the price paid, left some guests disappointed. Adding to the mixed reviews on bedding, there were occasional concerns about cleanliness, such as stained sheets.
Overall, while many guests enjoyed a comfortable and spacious sleeping arrangement at Rutland Hall Hotel & Spa, there were notable inconsistencies that suggest some rooms may need improvements regarding bed size and comfort to meet all guests' expectations.
Cleanliness
The main property, besides being surrounded by picturesque views and close proximity to the lake, is described as immaculate and well-presented. The cleanliness extends to common areas such as the reception, which also maintains a neat environment. The housekeeping staff deserve commendation for their diligent efforts, often described as good cleaners who ensure everything is in top condition.
While the majority of reviews are overwhelmingly positive, a few guests noted areas for improvement, such as some unkempt gardens and the occasional presence of bugs and cobwebs in certain spots. However, these appear to be exceptions rather than the rule. Overall, Rutland Hall Hotel & Spa maintains a commendable standard of cleanliness, making it a comfortable and well-maintained place to stay.
Staff
The hotel seems to foster a warm and accommodating environment with guests consistently appreciating the polite and understanding staff, who often go above and beyond to ensure a comfortable stay. However, not all feedback is glowing. A few reviewers mentioned encounters with indifferent or untrained staff, particularly at reception, where there were reports of unhelpfulness and a need for better support and training.
Overall, while there are isolated instances of less satisfactory service, the predominant sentiment toward the staff at Rutland Hall Hotel & Spa remains positive, contributing to a welcoming and friendly atmosphere for guests. The team’s efforts to assist, even in challenging situations, underscore a commitment to guest satisfaction that enhances the overall experience at the hotel.
Wi-Fi
Gym
Guests enjoyed extensive use of the gym, complementing the broad spectrum of activities available at the hotel such as tennis, spa, pool, crazy golf and pitch and putt. Some reviewers did highlight issues such as outdated equipment, missing weights or challenges in booking the gym. Nevertheless, the gym remained a valued feature of the hotel, praised for enhancing the overall guest experience alongside the hotel's other facilities.
Pool
Some guests appreciated the heated aspect of the pool, while others found the water to be on the colder side. Booking issues and limited swimming slots made it difficult for some to enjoy the pool at their preferred times. Furthermore, the accessibility arrangements and the need to navigate through the restaurant area to reach the pool were mentioned as inconvenient and less than ideal.
The lack of available facilities such as the jacuzzi, sauna and certain spa amenities led to some disappointment. Overcrowding and the small size of the pool during peak times were also highlighted as drawbacks. Despite these issues, the pool's positive points and overall cleanliness contributed to many guests having an enjoyable experience.
Tennis
Parking
Family
Dining experiences at the hotel were generally positive with the Blossoms restaurant receiving praise for its delightful evening meals suitable for family gatherings. The restaurant staff were particularly commendable for their interaction with children, enhancing the family dining experience.
The location of the hotel was favorably reviewed for its fabulous setting, complemented by comfortable, clean rooms. Amenities like a fan in the room added to the comfort, ensuring a pleasant stay for families.
However, there were instances where the family-friendliness of the hotel was questioned. Some guests felt that the dining experience could be improved, as family meals did not always meet expectations. Despite this, the cooperative and welcoming staff contributed positively to the overall family experience.
In summary, Rutland Hall Hotel & Spa seems to be a generally suitable destination for family vacations, offering various activities and comfortable accommodations, though there is room for improvement in certain areas.
3 Star
Despite the refurbishment currently taking place, which gives parts of the site a building site appearance, the hotel still maintains its operational standards. However, the ongoing works can impact the overall ambiance. Pre-visit communication could benefit from improvement, given that signage discrepancies can be confusing for guests.
While some guests feel the facilities and services align well with three-star ratings, there is a consensus that the hotel does not meet the higher expectations of a four or five-star property. Staffing qualifications and approach were specifically mentioned as areas that do not match four-star standards.
Overall, Rutland Hall Hotel & Spa offers a dependable three-star experience, but prospective visitors should be mindful of the current refurbishments and manage their expectations accordingly.
Rooms with Jacuzzi / Hot-Tub
Accessible
However, the hotel does struggle with some aspects of accessibility. Some reviews pointed out difficulties for those with disabilities, including challenges accessing different areas of the hotel, such as the restaurant and bar, due to numerous steps and a lack of clear, flat surfaces. Not all rooms are accessible, especially those upstairs and the layout can be problematic if rooms are spread apart. Additionally, mid-refurbishment issues were noted, such as lifts not being wired in and there was feedback indicating that the hotel's accessibility features don't always meet industry standards.
Overall, while Rutland Hall Hotel makes commendable efforts in certain areas, there is room for improvement in enhancing accessibility across the whole property to provide a more seamless experience for guests with disabilities.
Heated Pool
Indoor Pool
Dog Friendly
The extensive grounds available for pets to explore enhance the dog-friendly setting with guests reporting their dogs settling well into the new surroundings. The terrace, which is both dog-safe and spacious, is particularly enjoyed by dogs.
Although some guests were initially unsure about where dogs were allowed, overall, the policies appeared accommodating, including allowing dogs in the restaurant and during breakfast. Charges for bringing a dog are noted, but many guests feel the excellent dog services and welcoming atmosphere justify this cost. Despite some remarks about thin walls causing potential noise issues, the hotel's hospitality towards dogs receives significant approval from those who have stayed there.
Yes, Rutland Hall Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Rutland Hall Hotel & Spa.
Yes, Rutland Hall Hotel & Spa welcomes dogs.
Yes, parking facilities are available at Rutland Hall Hotel & Spa.
Yes, Rutland Hall Hotel & Spa has a gym.
Location Show Map
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