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Vila Gale Collection Palácio dos Arcos

Oeiras , Largo Conde De Alcáçovas (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

Info Set in a 15th century palace and rebuilt in the 18th century, this boutique hotel is situated across the street from the Tagus River.

Summary of reviewsVila Gale Collection Palácio dos Arcos, situated on the outskirts of Lisbon, offers a serene and convenient location with easy access to Lisbon, Cascais, Sintra and Estoril, thanks to its proximity to the train station. The hotel's unique blend of historical charm and modern comforts, coupled with breathtaking sea views and meticulously maintained gardens, creates a tranquil retreat for guests. Its peaceful ambiance is enhanced by nearby beaches and jogging paths, making it an ideal spot for relaxation.

Guests consistently praise the spacious and clean rooms, which feature modern amenities and stunning views from the balconies. While a few reviews mention outdated furnishings and soundproofing issues, the overall room experience is positive with comfortable beds and beautiful, well-appointed bathrooms. Cleanliness is a standout feature at the hotel with guests commending the immaculate grounds, spotless pool area and the high standards maintained by the housekeeping staff.

The hotel's staff receives high marks for their friendliness and attentiveness, significantly contributing to the positive guest experience. From reception to restaurant staff, their courteous and professional service enhances the overall atmosphere, though some reviews suggest a need for minor improvements in service consistency.

Breakfast at the hotel often impresses guests with its high-quality and plentiful offerings, including a chef-cooked eggs station. However, a few guests found the variety somewhat limited and noted delays in food replenishment. The dining experience is enhanced by stunning views, though the dinner service has received mixed reviews with praise for the food quality but some disappointment regarding service speed and menu variety.

The hotel's spa and pool facilities are well-regarded, providing a pleasant and peaceful experience. The spa includes a pool, Turkish bath, sauna and a gym, all contributing to the wellness offerings. While some logistical aspects like compulsory swim caps are noted, the overall spa experience is positive. Both indoor and outdoor pools, surrounded by well-maintained gardens and scenic views, further enhance the guest experience.

For families, the hotel is exceptionally accommodating with well-maintained children's areas, a playground, a kids' pool and a children's menu. The lush green gardens and family-friendly activities make it an ideal choice for travelers with children.

Parking options are available, including an underground parking lot, though it comes at an additional cost, which some guests find inconvenient. The free outdoor parking is limited but adds to the overall positive experience.

While some guests feel the hotel falls short of five-star standards, particularly regarding breakfast and some service aspects, the majority of reviews emphasize the hotel's serene setting, exceptional cleanliness, friendly staff and comfortable accommodations. Vila Gale Collection Palácio dos Arcos remains a highly recommended choice for travelers seeking a scenic and relaxing stay just outside Lisbon.
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Categories

Historic Hotel

Located in a restored palace, this hotel blends historical architecture with modern amenities. The palace's original features are carefully preserved, offering guests a unique glimpse into the past. The hotel's design reflects its historical significance, creating a sophisticated and memorable experience.

Hotel with Swimming Pool

This hotel offers a luxurious experience with a swimming pool. It is well-regarded for its excellent service and elegant ambiance, providing a relaxing and upscale environment for guests who want to enjoy swimming facilities.

Heated Pool Indoor Pool Children's Pool Outdoor Pool

Hotel with Parking

This hotel has public parking available on site, including a garage. Electric vehicle charging stations are also provided.

Hotel with Outdoor Pool

This hotel features both indoor and outdoor swimming pools, including an infinity outdoor pool offering views of the Tagus River. Guests can also enjoy a spa with a Turkish bath, hot tub, and sauna, complementing the pool experience.

Hotel with Children's Pool

This hotel features indoor and outdoor swimming pools, including a children's pool. Access to the indoor pool for children is available during specific hours when accompanied by an adult.

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Gym

5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Double or Twin Room with Pool View Offering views of the garden and swimming pool from the balcony, this room has a poetry-themed décor with earthy tones. The private bathroom comes with free toiletries and a bathrobe.

Premium Double or Twin Room with Sea View Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as sea views. The unit has 3 beds.

Twin Room with Extra Bed (2 Adults + 1 Child) Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as garden views. The unit has 3 beds.

Twin Room with Extra Bed (3 Adults) Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as garden views.

Single Room with Pool View This air-conditioned single room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.

About Vila Gale Collection Palácio dos Arcos

License: 4156

Guest Reviews

8.8

Excellent

Location

Tucked away on the outskirts of Lisbon, Vila Gale Collection Palácio dos Arcos boasts an enviable location, perfectly positioned between Lisbon and Cascais. This charming hotel offers direct access to various sights and amenities with the train station just a short walk away, facilitating easy connections to Lisbon, Sintra, Estoril and more. The vicinity is teeming with vibrant restaurants, lovely coffee shops and essential services like ATMs and pharmacies, enriching the convenience factor of this scenic seaside retreat.

The hotel’s serene setting is complemented by its quiet atmosphere and beautiful garden, making it a haven for relaxation. Guests rave about the breathtaking sea views, particularly enjoyed from the restaurant with its stunning ocean backdrop. The well-maintained historic property artfully blends 15th-century antiques with contemporary comforts, all set against the picturesque mouth of the River Tajo.

Despite its proximity to the bustling city, the hotel maintains a tranquil ambiance, enhanced by the surrounding beaches and jogging paths along the promenade. The spacious rooms and common areas are noted for their cleanliness and comfort, adding to the overall allure of the place.

The staff at Vila Gale Collection Palácio dos Arcos consistently receive high praise for their friendliness and attentiveness, contributing significantly to the positive guest experience. With a good breakfast spread and pleasant spa area, the resort promises a delightful stay, whether for a romantic getaway or a family vacation.

In summary, the location of Vila Gale Collection Palácio dos Arcos combines convenience, beauty and comfort, earning it a reputation as an excellent base for exploring the wonders of Lisbon and its neighboring areas.

Breakfast

Vila Gale Collection Palácio dos Arcos offers a breakfast experience that frequently impresses guests with its generous and high-quality offerings. Many reviewers highlight the wide selection of food and drinks available each morning, noting that the breakfast is very good, delicious and well-presented. The friendly and attentive staff, particularly mentioned by guests, enhance the overall breakfast experience.

Guests appreciate the abundance and quality of products on the buffet, including fresh fruit and juices and some have enjoyed the unique feature of eggs cooked by a chef in front of them. The breakfast service with its excellent and special touches, creates a memorable start to the day. The view while dining also adds to the positive experience for many.

However, it's worth noting that some guests have found the breakfast options somewhat limited and believe it could benefit from a greater variety. There are mentions of certain foods not being replenished quickly enough and others finding the breakfast area crowded and noisy at times. A few guests have remarked that the breakfast offerings were not up to the standards expected of a 5-star hotel, citing issues with the heat of the food and overall variety.

Despite these few critiques, the majority of reviews underline a satisfying and high-quality breakfast experience with exceptional service and plentiful options making it a highlight of the stay at Vila Gale Collection Palácio dos Arcos.

Dinner

The dining experience at the Vila Gale Collection Palácio dos Arcos presents a mixed bag of reviews. Guests consistently praise the quality and flavor of the food, noting that meals are not only excellent but also carry over the high standards found at breakfast. The unique Friday dinners featuring poetry add a cultural charm to the dining experience.

However, several guests expressed disappointment with the restaurant's service, pointing out long wait times despite pre-ordering, which seemed exacerbated during hotel events. Additionally, the menu options, particularly for dinner, were described as basic and somewhat limited with portions on the smaller side. This was particularly felt by those on half-board packages.

Despite these issues, those who enjoyed their meals emphasized that the food was well-prepared with some describing the dining quality as befitting a top-notch restaurant. Overall, while the culinary offerings had their highlights, service inconsistencies and limited menu variety detracted from what could have been an outstanding dining experience.

Rooms

Situated in an exquisite and tastefully furnished property, Vila Gale Collection Palácio dos Arcos offers guests enormously spacious and comfortable rooms. The accommodations are consistently praised for their impeccable cleanliness and generous size with large balconies providing stunning views of the sea, pool or garden. Modern amenities and beautiful, well-appointed bathrooms feature separate showers and bathtubs, adding to the luxurious experience. Despite some mentions of furnishings being somewhat outdated and a few issues with soundproofing, the overall ambiance of the rooms remains delightful. The blackout curtains ensure a good night's sleep and though some rooms are described as dark, they are balanced by their pleasant decor and lovely views.

Beds

At Vila Gale Collection Palácio dos Arcos, guests generally praise the comfort and quality of the beds. Words like "wonderful," "very comfortable," and "excellent" are frequently mentioned, gracing the beds and pillows with high regard. The bedding itself receives accolades for being comfortable and elegant. Many find the beds inviting and conducive to a restful sleep, highlighting both firmness and spaciousness. While some reviews noted minor issues like soft mattresses or uncomfortable spring beds when sharing, the overall consensus leans positively with descriptions such as impeccably clean rooms adding to the comfortable experience.

Cleanliness

'Vila Gale Collection Palácio dos Arcos' garners significant praise for its exceptional cleanliness and charming ambience. Guests consistently highlight the hotel's immaculate grounds and spotless pool area. The rooms are noted for being extraordinarily clean, well-decorated and featuring wonderful views. Attention to detail by the housekeeping staff enhances the guest experience with rooms cleaned daily and maintained to high standards.

The hotel's common areas and rooms are described as very clean and well-kept, contributing to an overall sense of tranquility and comfort. Guests appreciate the meticulous upkeep, describing the cleanliness as unbeatable and impeccable throughout the property. Despite a few isolated incidents, such as an ant trail or a missed cleaning, the swift and attentive response from staff ensures that any issues are promptly addressed. This consistent level of cleanliness across the hotel significantly adds to its charm and relaxing atmosphere, making it a highly recommended choice for travelers seeking comfort and serenity.

Staff

Vila Gale Collection Palácio dos Arcos boasts a remarkable team that significantly enhances the guest experience. Most travelers have noted the relaxed atmosphere complemented by exceptionally friendly and helpful staff. Courteous and attentive service seems to be a standard at this hotel with specific commendations for the reception and restaurant teams. The majority of the staff have been described as super helpful, accommodating, kind and welcoming.

Guests have highlighted that the staff's friendliness, coupled with their professional attitudes, contributes positively to the hotel's environment. The attentiveness and politeness displayed by the entire team ensure that guests' needs are promptly addressed, even though there may be minor language barriers at times. Professionalism and a helpful nature are consistently praised, reflecting a genuine commitment to quality service.

While there were some mentions of inconsistencies and the need for further training to improve service quality, the general consensus paints a picture of a dedicated and considerate staff. The exceptional service and the cooperative attitude of the team members at Vila Gale Collection Palácio dos Arcos play a crucial role in creating a welcoming and pleasant stay for all guests.

Wi-Fi

The WiFi service at Vila Gale Collection Palácio dos Arcos has received mixed feedback. While some guests have praised the good internet quality, particularly noting that it does not require a password, others have pointed out significant issues. Many have reported that the WiFi was weak or had uneven strength with some specifically highlighting poor connectivity in rooms and poolside areas. The overall sentiment suggests that the internet service does not meet the expectations typically set for a 5-star hotel.

Spa

The spa at Vila Gale Collection Palácio dos Arcos receives generally positive feedback from guests. They describe it as a very pleasant and peaceful place, ideal for relaxing after a full day of sightseeing. The spa features a pool, Turkish bath and sauna, all of which guests found worthwhile. Additionally, the availability of a nice gym and an indoor pool enhances the wellness experience. A few logistical points are mentioned, such as the compulsory swim caps for the spa which are available for purchase at the hotel. Some guests appreciated the spa's appointment-based operation, ensuring a serene experience. There are a couple of less favorable comments regarding the spa not being particularly special and a suggestion that the spa manager could benefit from further training in guest service. Nonetheless, for many visitors, the spa facilities combined with stunning window views and delicious breakfast make it a pleasant component of their stay.

Pool

The reviews for Vila Gale Collection Palácio dos Arcos highlight its impressive pool facilities, both indoors and outdoors. Guests appreciated the good-sized outdoor pool, complemented by amenities such as hammocks, umbrellas and towels readily available. The grounds surrounding the pools are meticulously maintained, adding to the hotel's overall pristine and tidy appearance. The poolside areas received high praise for their beauty and exceptional upkeep with many noting the scenic views and the presence of a lovely children's playground. Although some found the outdoor pool a bit cold, the indoor pool served as a pleasant alternative. The combination of well-maintained gardens and large, inviting pools, both indoor and outdoor, were frequently mentioned as standout features. The overall consensus is that the pool areas with their picturesque settings and excellent amenities, significantly enhance the guest experience at the hotel.

Parking

Vila Gale Collection Palácio dos Arcos offers various parking options to its guests, accommodating those looking to explore the Lisbon coast or nearby dining spots. With good parking spaces available, the hotel provides the convenience of an underground parking lot right beneath the rooms. However, parking at the hotel comes at a cost with rates such as €10 per night or €20 for two days. Free outdoor parking is also available within the hotel courtyard, albeit with limited spaces. Some guests mentioned the manual access to parking as a minor inconvenience, requiring them to wait for staff assistance. Despite the additional charges for parking, the overall experience in the scenic surroundings of the hotel remains positive.

Family

Vila Gale Collection Palácio dos Arcos offers an exceptional experience for families, particularly those traveling with children and infants. The children's areas are well-maintained and the facilities are designed with kids in mind. Families appreciate the great conditions for children and the dedicated areas that cater specifically to their needs, including a playground and a kids' pool area, though some find the water a bit cold.

The hotel also provides a children's menu that meets the diverse needs of younger guests very well. The lush green areas and gardens are perfect for family walks and there are additional activities like yoga in the garden that offer enjoyment for all ages. Even though all hotels in the coastal area are situated across the main road from the beach, visitors find the overall environment of the hotel to be very pleasant and picturesque with stunning views and lovely pool areas.

Overall, it is evident that Vila Gale Collection Palácio dos Arcos prioritizes family-friendly services, making it a preferred choice for family vacations.

5 Star

'Vila Gale Collection Palácio dos Arcos' has received mixed reviews, particularly concerning whether it meets the expectations of a five-star rating. While guests have appreciated the comforts the hotel offers, some believe it falls short of the established five-star criteria, particularly in areas such as breakfast service and some minor refinements. The breakfast has been described as limited and sometimes not meeting the standard anticipated from a hotel of this caliber. Additionally, there is feedback suggesting that not all staff members provided the level of service expected in a five-star establishment. Although the hotel is deemed comfortable and provides various amenities, areas for improvement have been highlighted to align fully with the five-star experience.

Historic

Vila Gale Collection Palácio dos Arcos stands out as a charming blend of history and modernity. Situated in a superb location by the seaside, this hotel offers guests a chance to explore a beautiful historic site complete with an old church and the most stunning gardens. The building originally the Paço de Arcos Palace, has been meticulously renovated to maintain fascinating historical details while incorporating modern amenities. The result is a traditional Portuguese hotel that seamlessly combines the timeless beauty and originality of its former palace and chapel with contemporary comforts. The lovely historical building and well-maintained palace grounds provide an enticing retreat where guests can enjoy dining inside or outside, surrounded by the ambiance of its rich past. The neighborhood also offers very nice restaurants and sights, making it a perfect destination for those who appreciate both history and modern convenience.

Luxury

Guests have consistently acknowledged Vila Gale Collection Palácio dos Arcos for its luxurious quality and attention to detail. The hotel is perceived as offering good value for money and adhering to high standards, which many have associated with the comfort expected from a five-star property. However, opinions about its five-star status are mixed. Some guests feel that the hotel meets the luxury and service expected of such a caliber, while others have mentioned that it does not fully live up to the five-star rating, citing specific instances such as the presence of many children in the pool affecting their experience. Overall, while the hotel's luxurious touches and comfort are appreciated, some guests believe there is room for improvement to fully align with five-star expectations.

Yes, Vila Gale Collection Palácio dos Arcos has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at Vila Gale Collection Palácio dos Arcos.

No, Vila Gale Collection Palácio dos Arcos doesn't allow dogs.

Yes, parking facilities are available at Vila Gale Collection Palácio dos Arcos.

Yes, Vila Gale Collection Palácio dos Arcos has a gym.

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