Hotel Castillo
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHotel Castillo offers a practical and convenient option for travelers, particularly those seeking an overnight stay while on a road trip or exploring the Basque Country. Located on the edge of Olaberria and near Beasain, the hotel boasts excellent access to major highways, ample parking and modern amenities. Despite being situated in an industrial park with less scenic surroundings, the hotel’s double-glazed windows effectively mitigate traffic noise, contributing to a comfortable stay.
The breakfast at Hotel Castillo receives mixed feedback. Guests appreciate the attentive service and enjoyable selections such as hot chocolate, tea, croissants and freshly squeezed orange juice, finding the offerings reasonably priced and good value. However, there is room for improvement in variety and quality, including the addition of fruits and better coffee options, as well as ensuring a higher standard of cleanliness in the breakfast area.
Dinner services at Hotel Castillo are similarly varied in guest reviews. While some commend the quality and affordability of the food, particularly the tapas, others have experienced frustration due to the restaurant being closed or the limited variety on offer. Service issues and the less appealing dining ambiance, compounded by its proximity to the highway, were noted as areas needing attention.
The rooms at Hotel Castillo are generally comfortable, clean and well-equipped, featuring amenities such as functional air-conditioning, large TVs with Netflix and modern bathrooms. However, improvements are needed in soundproofing, maintenance and updating furniture. Issues such as small or sagging beds, insufficient electrical plugs and occasional unpleasant odors detract from the overall room experience.
Cleanliness appears to be a mixed aspect with many guests praising the cleanliness and organization of the rooms, but others pointing out deficiencies in general hygiene and outdoor maintenance. Specific complaints include dirty mirrors and bathtubs, presence of spider webs in the reception area and sightings of pests, which impact the overall impression of cleanliness.
The hotel staff generally receive high praise for their friendliness, helpfulness and attentiveness, particularly the reception and cafeteria staff. Positive experiences with dynamic and welcoming personnel enhance the overall guest stay, although occasional negative feedback about rudeness or inattentiveness, particularly during night shifts and weekends, is noted.
The beds are typically described as comfortable, though some guests found them to be on the smaller side or experienced issues with the mattresses being either too hard or sagging. Despite these drawbacks, many guests report a restful and quiet night’s sleep.
While Hotel Castillo fulfills its role for short stays with good Wi-Fi, friendly staff and a practical location, there are several areas for improvement to fully meet the expectations associated with a three-star rating. Enhanced room maintenance, a more diverse breakfast, consistent restaurant services and better general cleanliness would notably elevate the guest experience.
The breakfast at Hotel Castillo receives mixed feedback. Guests appreciate the attentive service and enjoyable selections such as hot chocolate, tea, croissants and freshly squeezed orange juice, finding the offerings reasonably priced and good value. However, there is room for improvement in variety and quality, including the addition of fruits and better coffee options, as well as ensuring a higher standard of cleanliness in the breakfast area.
Dinner services at Hotel Castillo are similarly varied in guest reviews. While some commend the quality and affordability of the food, particularly the tapas, others have experienced frustration due to the restaurant being closed or the limited variety on offer. Service issues and the less appealing dining ambiance, compounded by its proximity to the highway, were noted as areas needing attention.
The rooms at Hotel Castillo are generally comfortable, clean and well-equipped, featuring amenities such as functional air-conditioning, large TVs with Netflix and modern bathrooms. However, improvements are needed in soundproofing, maintenance and updating furniture. Issues such as small or sagging beds, insufficient electrical plugs and occasional unpleasant odors detract from the overall room experience.
Cleanliness appears to be a mixed aspect with many guests praising the cleanliness and organization of the rooms, but others pointing out deficiencies in general hygiene and outdoor maintenance. Specific complaints include dirty mirrors and bathtubs, presence of spider webs in the reception area and sightings of pests, which impact the overall impression of cleanliness.
The hotel staff generally receive high praise for their friendliness, helpfulness and attentiveness, particularly the reception and cafeteria staff. Positive experiences with dynamic and welcoming personnel enhance the overall guest stay, although occasional negative feedback about rudeness or inattentiveness, particularly during night shifts and weekends, is noted.
The beds are typically described as comfortable, though some guests found them to be on the smaller side or experienced issues with the mattresses being either too hard or sagging. Despite these drawbacks, many guests report a restful and quiet night’s sleep.
While Hotel Castillo fulfills its role for short stays with good Wi-Fi, friendly staff and a practical location, there are several areas for improvement to fully meet the expectations associated with a three-star rating. Enhanced room maintenance, a more diverse breakfast, consistent restaurant services and better general cleanliness would notably elevate the guest experience.
Cheap Hotel
3-Star Hotel
Guest Reviews
'Hotel Castillo' offers a location that is well-suited for travelers seeking convenience and accessibility, especially those making a quick stopover during a road trip. Situated on the edge of Olaberria and near Beasain, the hotel is located right by a major highway, providing excellent access to transportation routes and ample parking. This makes it an ideal spot for those traveling through the area or exploring the Basque Country.
While the proximity to the highway is highly praised for its convenience, the hotel's location in an industrial park has been noted as less appealing for tourists looking for scenic views or proximity to the town center. The area is described as remote and industrial with constant traffic noise that is nonetheless mitigated by effective double glazing in the rooms.
Overall, 'Hotel Castillo' is seen as a practical, functional choice for a comfortable overnight stay with the added benefit of modern accommodations despite its less visually appealing exterior surroundings.
Hotel Castillo’s breakfast offerings present a mix of feedback from guests. Many appreciated the warm reception and attentive service at the cafeteria, highlighting the excellent value for money. Guests enjoyed selections such as hot chocolate, tea, croissants and freshly squeezed orange juice, which were noted as both delicious and reasonably priced. The breakfast is described as very good by some with a few highlighting the kindness of the staff.
However, several guests pointed out the lack of variety and the simplicity of the breakfast items, describing it as basic or meager. There are mentions of a sparse selection that included toast, ham, cheese and croissants with some reviewers noting that the breakfast could benefit from more variety and better quality, including the addition of fruits and better coffee options. The breakfast room’s cleanliness also received critical comments with mentions of cobwebs detracting from the overall experience.
Despite these criticisms, some guests found the breakfast to be good and enjoyed the price-quality ratio. Yet, improvements in variety and quality would significantly enhance the breakfast experience at Hotel Castillo.
Hotel Castillo receives mixed feedback regarding its dinner offerings. Several guests commend the quality and price of the food, highlighting good value for money and describing the tapas dish as varied and the food as nice. Some appreciated the daily menu for its quality, suggesting the potential for enjoyable dining experiences when the restaurant is operational.
However, numerous reviews reflect disappointment. Guests frequently encountered a closed restaurant, resulting in frustration from having to seek dinner elsewhere. The dinner service's repetition and lack of variety were also pointed out. Service issues were noted with mentions of unhelpful and rushed waitstaff.
The ambiance of the dining area did not escape criticism, particularly its proximity to the highway, leading to an undesirable setting. A lack of basic amenities such as a fridge and instances of poorly maintained hotel facilities, further detracted from guests' overall dining experience.
In conclusion, while there are moments of commendable dining at Hotel Castillo, the challenges of inconsistent availability and service quality cast a significant shadow over the potential enjoyment of their meals.
Hotel Castillo offers a mixed bag when it comes to room experiences. On the positive side, many guests found the rooms to be comfortable, well-equipped and clean. The air-conditioning is functional, providing a cool and pleasant atmosphere. Beds are generally comfortable, although a few noted that some mattresses sagged. Bathrooms are frequently praised for their cleanliness and modern amenities, including large TVs with Netflix access and shampoo dispensers. Spacious rooms with sufficient lighting and decent furniture add to the comfort, making many areas of the hotel quite pleasant.
However, guest reviews also highlight several areas for improvement. Common complaints include poor soundproofing, outdated furniture and insufficient maintenance. Several guests mentioned issues such as small or uncomfortable beds, insufficient electrical plugs and a lack of refrigerators in some rooms. Some rooms were noted to have a strong tobacco smell or even sightings of cockroaches. Moreover, noisy rooms facing the main road and emergency lights causing disturbance were other frequent concerns.
Despite a few drawbacks, guests generally found the overall room experience at Hotel Castillo acceptable for short stays, especially appreciating the friendly staff and cleanliness.
Guests staying at Hotel Castillo frequently highlight the comfort of the beds, describing them as comfortable and clean with many appreciating their restful experience. The bedding is also noted for its comfort, adding to the overall positive experience for many visitors. However, some guests mention that the beds are on the smaller side, particularly for two people and there are occasional complaints about beds being too hard or the mattresses sagging in the middle. A few guests also commented on the age and thinness of the mattresses and the headboards sometimes being inconveniently placed. Despite these drawbacks, the consensus leans towards a generally comfortable night's sleep in a quiet hotel setting.
Hotel Castillo presents a mixed picture when it comes to cleanliness—a crucial consideration for any traveler. On the positive side, many guests noted that the rooms were clean and well-organized with some describing them as very spacious and featuring recent decoration. Instances of the cleanliness and comfort of the rooms were frequently highlighted, contributing to a generally neat impression.
However, several reviews pointed out significant areas for improvement. The overall cleanliness of the hotel was rated as insufficient by some with specific complaints about dirty mirrors, bathtubs and toilets. The exterior areas, such as the gardens and parking lots, were also cited as neglected with vegetation and debris visible next to the hotel. Additionally, some guests mentioned the presence of spider webs in the reception area and stained shower doors.
The hotel’s bathroom facilities came under scrutiny with multiple reviews indicating issues such as a missing exterior handle on the bathroom lock, hairs in the shower tray and a pervasive smell of tobacco in some rooms. A few guests even noted encounters with pests, which raised concerns about the hotel's hygiene standards.
Noise was another downside for Hotel Castillo, exacerbated by insufficient soundproofing, especially given its proximity to a highway. Additionally, the lack of an elevator posed challenges for elderly guests, pregnant women and those with prams.
Despite these drawbacks, guests commended the friendliness of the staff, which somewhat balanced their negative cleanliness experience. All in all, while the indoor room environments often received approval for being clean and comfortable, significant lapses in general hygiene and outdoor maintenance could affect a guest’s overall stay at Hotel Castillo.
Hotel Castillo's staff receives a lot of praise for their friendliness, helpfulness and attentiveness. Many guests have highlighted the exceptional service provided by the reception and cafeteria staff, noting their pleasant demeanor and readiness to assist. The bartenders and front desk staff are mentioned as particularly friendly and dynamic. Cleanliness and a welcoming attitude, including constant smiles at the reception, contribute positively to guest experiences.
However, there are areas needing improvement. Some feedback points to a few staff members being rude, inattentive or less helpful, especially during night shifts and weekends when staffing appears to be limited. Despite these occasional lapses, the overall sentiment reflects an engaged team dedicated to making guests feel comfortable and well-cared for.
Hotel Castillo offers a mix of experiences as expressed by its guests. Positively highlighted is the excellent Wi-Fi connection, making it convenient for work, alongside the hotel's practical location, especially ideal for a road stopover. Guests appreciate the friendliness of the staff and the overall cleanliness of the premises. However, there are several noted shortcomings. The absence of a refrigerator in the rooms, limited staff on weekends and a scarce breakfast are frequently mentioned. Some guests were disappointed by the standard of the rooms with specific experiences leading them to consider other accommodation options for future visits. Overall, while the hotel serves its purpose for short stays, there is room for improvement to meet the expectations of a three-star rating.
Location Show Map
Location
While the proximity to the highway is highly praised for its convenience, the hotel's location in an industrial park has been noted as less appealing for tourists looking for scenic views or proximity to the town center. The area is described as remote and industrial with constant traffic noise that is nonetheless mitigated by effective double glazing in the rooms.
Overall, 'Hotel Castillo' is seen as a practical, functional choice for a comfortable overnight stay with the added benefit of modern accommodations despite its less visually appealing exterior surroundings.
Breakfast
However, several guests pointed out the lack of variety and the simplicity of the breakfast items, describing it as basic or meager. There are mentions of a sparse selection that included toast, ham, cheese and croissants with some reviewers noting that the breakfast could benefit from more variety and better quality, including the addition of fruits and better coffee options. The breakfast room’s cleanliness also received critical comments with mentions of cobwebs detracting from the overall experience.
Despite these criticisms, some guests found the breakfast to be good and enjoyed the price-quality ratio. Yet, improvements in variety and quality would significantly enhance the breakfast experience at Hotel Castillo.
Dinner
However, numerous reviews reflect disappointment. Guests frequently encountered a closed restaurant, resulting in frustration from having to seek dinner elsewhere. The dinner service's repetition and lack of variety were also pointed out. Service issues were noted with mentions of unhelpful and rushed waitstaff.
The ambiance of the dining area did not escape criticism, particularly its proximity to the highway, leading to an undesirable setting. A lack of basic amenities such as a fridge and instances of poorly maintained hotel facilities, further detracted from guests' overall dining experience.
In conclusion, while there are moments of commendable dining at Hotel Castillo, the challenges of inconsistent availability and service quality cast a significant shadow over the potential enjoyment of their meals.
Rooms
However, guest reviews also highlight several areas for improvement. Common complaints include poor soundproofing, outdated furniture and insufficient maintenance. Several guests mentioned issues such as small or uncomfortable beds, insufficient electrical plugs and a lack of refrigerators in some rooms. Some rooms were noted to have a strong tobacco smell or even sightings of cockroaches. Moreover, noisy rooms facing the main road and emergency lights causing disturbance were other frequent concerns.
Despite a few drawbacks, guests generally found the overall room experience at Hotel Castillo acceptable for short stays, especially appreciating the friendly staff and cleanliness.
Beds
Cleanliness
However, several reviews pointed out significant areas for improvement. The overall cleanliness of the hotel was rated as insufficient by some with specific complaints about dirty mirrors, bathtubs and toilets. The exterior areas, such as the gardens and parking lots, were also cited as neglected with vegetation and debris visible next to the hotel. Additionally, some guests mentioned the presence of spider webs in the reception area and stained shower doors.
The hotel’s bathroom facilities came under scrutiny with multiple reviews indicating issues such as a missing exterior handle on the bathroom lock, hairs in the shower tray and a pervasive smell of tobacco in some rooms. A few guests even noted encounters with pests, which raised concerns about the hotel's hygiene standards.
Noise was another downside for Hotel Castillo, exacerbated by insufficient soundproofing, especially given its proximity to a highway. Additionally, the lack of an elevator posed challenges for elderly guests, pregnant women and those with prams.
Despite these drawbacks, guests commended the friendliness of the staff, which somewhat balanced their negative cleanliness experience. All in all, while the indoor room environments often received approval for being clean and comfortable, significant lapses in general hygiene and outdoor maintenance could affect a guest’s overall stay at Hotel Castillo.
Staff
However, there are areas needing improvement. Some feedback points to a few staff members being rude, inattentive or less helpful, especially during night shifts and weekends when staffing appears to be limited. Despite these occasional lapses, the overall sentiment reflects an engaged team dedicated to making guests feel comfortable and well-cared for.
3 Star
No, Hotel Castillo doesn't have any pool.
No, a spa isn't available at Hotel Castillo.
No, Hotel Castillo doesn't allow dogs.
No, parking facilities aren't available at Hotel Castillo.
No, Hotel Castillo doesn't have a gym.
Location Show Map
More Options
-
Hotel in Orio
-
From $162
