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Summary of reviewsThe Best Western Plus University Inn is highly regarded for its strategic location, providing convenient access to key attractions such as St. Bonaventure University and various shopping and dining options. Situated in a scenic area surrounded by mountains, the hotel offers easy accessibility to downtown Olean and nearby natural trails, enhancing its appeal for both leisure and business travelers. Guests frequently praise the hotel's cleanliness across both rooms and common areas, noting well-maintained and spacious accommodations that result in a comfortable stay.
The exceptional service provided by the hotel staff stands out in guest reviews, with commendations for their friendliness, professionalism, and attentiveness, which significantly enhances the overall experience. The staff's dedication to ensuring a pleasant stay fosters positive impressions, encouraging return visits.
Breakfast offerings at the hotel consistently receive applause for their variety and quality. The inclusion of a waffle station and friendly breakfast staff contribute to an enjoyable start to the day. Coffee availability in the lobby and evening soup provide added value to guests’ stays.
Guests appreciate the indoor pool for its cleanliness and warm, inviting atmosphere. The pool serves as a favored amenity, especially among families with children, who find the hotel to be exceedingly family-friendly. Spacious rooms and the availability of adjoining rooms accommodate families well, positioning the hotel as a preferred choice for those traveling with children.
The beds, equipped with fluffy pillows and mattress toppers, are frequently highlighted for their comfort, contributing to restful nights. While occasional remarks note some beds as overly soft, the widespread feedback remains positive.
Overall, the Best Western Plus University Inn offers a well-rounded and satisfying experience, combining strategic location, cleanliness, attentive service, and comfortable amenities, affirming its reputation as a reliable lodging choice for travelers. Show more
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Categories
3-Star Hotel
This hotel offers enhanced amenities and service compared to standard Best Westerns, making it a comfortable and reliable option. Guests appreciate the added perks and well-maintained facilities.
Hotel with EV Charging Stations
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Room Types
King RoomA microwave and fridge are included.
Queen Room with Two Queen BedsA microwave and fridge are included.
Queen Room with Two Queen Beds with Sofa BedThe family room features a tea and coffee maker. The unit has 2 beds.
King Room with Sofa Bed - Non-SmokingThe unit has 1 bed.
King Room with Sofa BedThe quadruple room provides a tea and coffee maker. The unit offers 2 beds.
King Room with Sofabed - Non-SmokingThe unit has 1 bed.
King Room with Roll-In Shower - Disability AccessThe unit offers 1 bed.
King Room with Walk-In Shower - Disability AccessThe unit has 1 bed.
Guest Reviews
8.5
Very Good
Location
Nestled in a prime location, the Best Western Plus University Inn offers visitors unparalleled convenience and accessibility. Whether stopping in a safe area on a road trip or visiting St. Bonaventure University, guests appreciate the hotel's proximity to key attractions. It's situated near prominent shopping centers, various dining options, and a Walmart Supercenter just across the street. The centrality of the hotel provides easy access to Olean's downtown and surrounding attractions, making it a practical choice for both leisure and business travelers. Surrounded by scenic mountains, visitors can enjoy picturesque drives and walkable routes to a nearby bike trail. With its good price-performance ratio and well-lit parking, the hotel promises not just a convenient stay but a comfortable and valuable one. The pleasant and clean environment, complemented by friendly staff, enhances the overall experience.
Breakfast
The Best Western Plus University Inn receives commendable praise for its breakfast offerings. Guests frequently describe the breakfast as great, super, or excellent, emphasizing its variety and quality. The selection typically includes hot dishes, pastries, fresh fruits, breads, and other options catering to diverse dietary needs. Many reviews highlight the waffle station and the friendly staff managing the breakfast area, contributing to a positive experience. While the area is noted to be small, it is well-stocked, and the cleanliness is consistently appreciated. Some guests mention limited options or express a desire for longer breakfast hours given the compact dining space. Nonetheless, the overall breakfast experience exceeds expectations for a hotel of this type, providing a hearty start for visitors. The availability of coffee in the lobby and the evening soup further enhance the stay. Cleanliness and attentive service are strongly noted, ensuring guests enjoy a satisfying morning meal during their visit.
Rooms
The rooms at Best Western Plus University Inn consistently receive high praise for their cleanliness and comfort. Guests frequently highlight the spaciousness of the accommodations, with many noting the large size of the rooms and bathrooms. The beds are described as both soft and comfortable, ensuring a restful night's sleep. Amenities like coffee makers, microwaves, and practical furnishings add to the convenience and appeal of the rooms. Many reviewers appreciated the quiet atmosphere, even in rooms located near elevators, contributing to a relaxing stay. The rooms are also noted for being well-maintained and serviced daily, with some guests pointing out that the accommodations exceeded their expectations. The overall impression is of a hotel that prioritizes cleanliness and guest comfort, with a welcoming and attentive staff to enhance the experience.
Beds
The reviews of Best Western Plus University Inn highlight the comfort of the beds as one of the standout features during guests' stays. Many guests praised the beds, describing them as super comfortable, with fluffy pillows adding to the overall coziness. The addition of mattress toppers seemed to further enhance the sleeping experience for several visitors. A few guests did express dissatisfaction, mentioning some beds were too soft, suggesting a need for upgrading. Despite these minor concerns, the majority of the feedback emphasized the consistently comfy and cozy nature of the beds, contributing to a restful night's sleep.
Cleanliness
The overwhelming consensus from guests at the Best Western Plus University Inn is that cleanliness stands out as a defining attribute of this hotel. Many reviewers appreciated the spotless and pristine nature of both the rooms and the common areas, highlighting that the facility is immaculately clean, well-kept, and in good repair. Guests often found their rooms to be very clean, comfortable, and spacious, with plenty of towels and toiletries provided.
The hotel staff also received commendations for their friendly and accommodating nature, contributing to an overall pleasant and comfortable stay. Even with occasional mentions of issues such as stained carpets or minor cleanliness oversights, the majority of reviews were positive, emphasizing the consistently high standards of cleanliness and maintenance throughout the property.
Moreover, visitors noted that the hotel is convenient and easy to find, making it a practical choice for overnight stays. In summary, the Best Western Plus University Inn offers clean, comfortable accommodations with attentive service, making it a reliable choice for travelers seeking a welcoming and orderly environment.
Staff
Best Western Plus University Inn has garnered accolades from guests for its exceptional staff, making it a standout choice for travelers seeking a welcoming experience. The reviews consistently highlight the friendliness and helpfulness of the hotel staff, who are described as pleasant, polite, and attentive. Such sentiments are reinforced by accounts of the staff going out of their way to be accommodating and ensuring a comfortable stay for all visitors.
The front desk personnel receive special mention for their professionalism and kindness, contributing significantly to the positive impressions guests have of the hotel. Whether handling check-ins or addressing specific needs, they consistently deliver superb service, which has inspired guests to express their intent to return for future visits.
Additionally, the hotel management and breakfast staff are praised for their cooperative attitude and the quality of service they provide. Many find the breakfast satisfactory, often accompanied by great coffee from their new machine, adding a comforting start to the day. Overall, the staff at Best Western Plus University Inn are recognized for their remarkable commitment to customer service, leaving guests feeling welcomed and valued throughout their stay.
Pool
Located at the Best Western Plus University Inn, the pool consistently garners positive feedback from guests who appreciate its cleanliness and inviting temperature. Many visitors highlight the pool as a well-maintained facility, often describing it as crystal clear, clean, and warm. It seems to cater well to both those looking for a relaxing experience and those in search of some fun, with kids particularly enjoying the space. While some noted the water could be a bit cold, others found it perfect for a refreshing swim. The provision of plenty of towels adds to the convenience, ensuring guests can thoroughly enjoy their time by the water. Overall, the pool is a valued amenity and adds to the appeal of the hotel.
Family
The Best Western Plus University Inn provides a pleasant and family-friendly environment ideal for travelers with children. With rooms that comfortably accommodate families of up to five and the option for adjoining rooms, it ensures ample space and comfort during the stay. The hotel's pool appears to be a highlight, frequently mentioned as a favorite among the young guests, sparking their excitement and even prompting some to consider regular trips simply to enjoy the facility. Adults accompanying children express satisfaction with their experience and are inclined to recommend the hotel to others. This positive endorsement extends to future visits, with one family indicating plans to make it their lodging choice until their child graduates from university. The combination of a satisfying stay and facilities catering to both adults and children make this a trusted option for family travelers in the area.
Yes, Best Western Plus University Inn has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Best Western Plus University Inn.
No, Best Western Plus University Inn doesn't allow dogs.
No, parking facilities aren't available at Best Western Plus University Inn.