Port Stephens Koala Sanctuary

One Mile -32.76507100, 152.11521200 , 562 Gan Gan Road (Show on Map)
9.4
Excellent


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Summary of reviewsPort Stephens Koala Sanctuary provides an exceptional retreat nestled in a serene natural setting, offering guests a tranquil escape with convenient access to local attractions such as One Mile Beach and Nelson Bay. The sanctuary successfully combines a peaceful bush experience with modern, spacious accommodations, ensuring a relaxing getaway close to nature. The beautiful surroundings are impeccably maintained, contributing to the sanctuary’s charm and appealing atmosphere.

The accommodations at the sanctuary are highly praised for their comfort, cleanliness, and modern amenities. Guests appreciate the spacious and well-equipped rooms as well as the cozy glamping tents, both thoughtfully designed for a seamless stay. Reviews consistently highlight the meticulous maintenance and immaculate cleanliness of all areas, making it an inviting and restful environment.

The breakfast experience is similarly lauded, with generous and diverse options catering to various dietary needs. Guests find the breakfast baskets convenient and replenished often, allowing for a leisurely start to their day. The staff's friendliness and efficiency further enhance the experience, with personalized gestures adding a warm touch to the stay.

The pool and spa area is another highlight, described as a lovely, peaceful retreat well-integrated into the natural surroundings. Despite being on the smaller side, the warm, clean pool provides a wonderful way to unwind. The sanctuary's beds are noted for their comfort, with many guests enjoying a great night's sleep in the tranquil setting.

While the sanctuary largely excels in guest satisfaction, some visitors have noted challenges with Wi-Fi availability, impacting connectivity. However, the overall positive feedback on the stunning environment and wildlife outweighs this minor inconvenience. The exceptional staff, dedicated to guest comfort and koala conservation, leave a lasting impression, making the sanctuary a memorable destination.

Overall, Port Stephens Koala Sanctuary offers an idyllic escape with outstanding facilities, remarkable cleanliness, and exceptional service, standing out as a top choice for those seeking a peaceful and comfortable retreat in nature.
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Holiday Park with Outdoor Pool

Room Types
One-Bedroom Suite This air-conditioned, open-plan suite features a kitchenette and a bathroom with shower. The living area offers a flat-screen TV. Bed linen and towels are provided.

One Bedroom Suite Plus This air-conditioned, open-plan suite features a private courtyard with outdoor furniture, plus a kitchenette with a bar fridge, hotplate and microwave. There is a spacious living area with a flat-screen TV. Your private bathroom includes a rain shower. Bed linen and towels are provided.

Studio Room Plus This renovated, spacious, air-conditioned studio offers a queen size bed, ensuite bathroom, TV and tea/coffee making facilities. Bed linen and towels are provided.

Deluxe Glamping Tent Facilities include an ensuite bathroom, air-conditioning, TV, balcony and a kitchenette with a fridge and a microwave.

Superior Glamping Tent This tent has a private entrance and sofa. Facilities include an ensuite bathroom, air-conditioning, TV, balcony and a kitchenette with a fridge and a microwave.

Superior Glamping Tent Accessible This tent features a sofa and private entrance. Facilities include an ensuite bathroom, air-conditioning, TV, balcony and a kitchenette with a fridge and a microwave.

One Bedroom Suite with Bathtub This suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite is air-conditioned and has a flat-screen TV, an electric kettle and heating. The unit has 2 beds.

Studio Room The studio offers air conditioning and an electric kettle, as well as a private bathroom boasting a shower. This studio provides heating and a flat-screen TV.

Guest Reviews
9.4
Excellent
Location
Nestled within a serene natural setting, Port Stephens Koala Sanctuary offers a tranquil getaway with an incredible location. Visitors are charmed by its proximity to popular sites such as One Mile Beach, Salamander Bay, and Nelson Bay, as well as its central position to other iconic spots around Port Stephens and Anna Bay. The sanctuary combines a relaxing bush experience with modern, spacious accommodations, making it a perfect escape from the busy tourist traffic while still being close to various attractions and amenities.

Guests appreciate the peacefulness and beauty of the surroundings, enjoying the quiet, serene atmosphere amidst the trees. The highlight for many is the unique opportunity to be close to nature, especially being able to see koalas each day within the sanctuary. With easy access to the beach and a tranquil setting, visitors find the sanctuary's location to be both convenient and inspiring. The commitment of the staff and the well-kept sanctuary grounds further enhance the experience, making it a memorable stay in a beautiful, natural environment.

Breakfast
Visitors to the Port Stephens Koala Sanctuary have shared positive experiences regarding the breakfast offerings. Guests were impressed by the generous and thoughtful breakfast baskets provided in their rooms, which included a wide variety of continental breakfast options such as muesli, yoghurt, toast, and drinks like orange juice and coffee. The inclusion of gluten-free items and vegetarian or vegan options catered well to diverse dietary needs.

The breakfast hampers were frequently replenished and often personalized, with requests for specific items accommodated promptly. Guests appreciated the convenience of having breakfast supplies like cereals, milk, and fruit already available in the room, allowing for a relaxing start to the day before exploring the sanctuary. The breakfast was often described as generous, lovely, and nourishing, with quality products that enhanced the overall experience.

Additional touches, such as a personalized greeting or gift on special occasions, received high praise for adding to the welcoming atmosphere. While some mentioned minor shortcomings in the cereal selection and fruit variety, the overall sentiment was that the breakfast package was a delightful part of the stay, contributing to a memorable visit of comfort and satisfaction.

Rooms
Port Stephens Koala Sanctuary provides accommodation that consistently impresses with its mix of comfort and cleanliness. The rooms are noted for being spacious and well-equipped, featuring kitchenette facilities such as a bar fridge, microwave, toaster, and kettle. Guests frequently mention the modern appeal and ease of access in the bungalows, which are perfectly appointed to offer a seamless stay. Those opting for glamping tents experience a cozy and comfortable environment that stands out for its unique charm.

The accommodation is described as being nearly new, with tasteful decoration enhancing the overall ambiance. Staff and facilities receive high praise, contributing to an exceptional guest experience. Each unit is self-contained, offering practical amenities that ensure convenience without excess. Despite the focus on simplicity, rooms maintain a high standard of comfort and cleanliness that leaves guests very satisfied. Whether staying in a room or tent, visitors are assured a delightful experience in facilities that are deemed excellent by all standards.

Beds
The Port Stephens Koala Sanctuary offers a restful escape with its emphasis on comfort within its accommodations. Many visitors praise the beds, describing them as super comfortable and ensuring a great night's sleep. The rooms are noted for being spacious and well-lit, equipped with modern furnishings and comfortable bedding that enhance the overall experience. The deluxe glamping tents also receive positive feedback for their space and cleanliness, providing everything needed for a comfortable stay. While the majority of guests find the beds to be very comfortable, there are a few mentions suggesting room for improvement, particularly for those with specific comfort needs. Nonetheless, the sanctuary provides a serene setting with the added bonus of comfortable trundle and king-size beds, allowing guests to unwind while enjoying the surrounding wildlife.

Cleanliness
The Port Stephens Koala Sanctuary provides an exceptional experience marked by its immaculate cleanliness and meticulous maintenance. Every aspect of the property, from the rooms and showers to the pool and surrounding areas, is spotlessly clean. Guests find the environment both clean and relaxing, often highlighting the serene natural surroundings as a delightful bonus. The rooms, whether tents, chalets, or apartments, offer outstanding comfort with thoughtful amenities, ensuring a restful stay. The well-kept grounds and facilities enhance the appeal, while the hospitable and knowledgeable staff go the extra mile to provide an exceptional guest experience. This sanctuary stands out for its beautiful presentation and commitment to ensuring a pristine stay, making it a top choice for visitors seeking a clean and comfortable retreat.

Staff
At the Port Stephens Koala Sanctuary, visitors consistently laud the remarkable staff for their friendliness, efficiency, and dedication. The team’s efforts to ensure guest comfort are praised, with instances of them going above and beyond to accommodate specific dietary needs and ensuring an exceptional stay experience. Communication is seamless, and the staff's professionalism and knowledge add to the welcoming atmosphere. Smiley faces and genuine warmth greet guests at every turn, from reception to housekeeping, creating an inviting environment that enhances the sanctuary's appeal.

Additionally, the staff, alongside the volunteers, demonstrate a deep passion for their work, contributing to the conservation efforts aimed at saving the koalas. Their attentive nature and proactive attitude leave a lasting impression on visitors, making each stay memorable. Guests appreciate the meticulous care displayed in maintaining the facilities and aiding in tours, with a strong emphasis on making everyone feel at home. Overall, the sanctuary's staff are recognized as exceptional, fostering a hospitable and nurturing setting for all ages.

Wi-Fi
Port Stephens Koala Sanctuary offers a unique opportunity to immerse oneself in nature, surrounded by stunning landscapes and wildlife. However, guests have noted challenges with Wi-Fi availability during their stay. Many reviews highlight the absence or poor quality of internet access within the accommodations, impacting their experience, particularly in a digital age where connectivity is often essential. While guests closer to the reception appear to have better access, others have struggled with limited or non-existent Wi-Fi in various parts of the sanctuary. It seems that the sanctuary's location may contribute to these connectivity issues, suggesting a more unplugged experience for visitors. Despite the tranquil atmosphere and charming wildlife, potential guests should be aware of the limited Wi-Fi access and plan accordingly.

Pool
Port Stephens Koala Sanctuary offers a delightful pool experience, earning high praise from guests for its cleanliness and serene surroundings. The pool area is described as lovely, peaceful, and beautifully integrated with the natural bush setting. Guests find the heated pool and spa to be not only stunning but also meticulously maintained, providing a wonderful way to unwind after a hot day. The pool's warm water is appreciated by visitors seeking relaxation and by families with kids looking for fun. Although described as small, the pool seems sufficient for a refreshing dip, and the little extras including wine, drinks, and food enhance the overall experience. Additional features like air conditioning contribute to a comfortable stay. Overall, the pool and spa offer an inviting retreat that complements the sanctuary's tranquil environment, making it a favored spot for visitors to relax and enjoy their time at the hotel.

4 Star
Nestled in the serene surroundings of Port Stephens, the Koala Sanctuary offers an exceptional retreat that promises tranquility and relaxation. Guests consistently rave about the remarkable cleanliness, noting it as the cleanest place they've ever visited. The sanctuary's grounds are beautifully maintained, exuding an air of neatness and tidiness that enhances the overall experience.

Visitors commend the large and exceptional facilities, which exceed expectations with their quality and upkeep. The spaciousness of the suites, even more impressive than depicted in photos, further amplifies the comfort and appeal of the sanctuary. The furnishings are of high quality, contributing to the tranquil ambiance that envelops the entire space.

A standout aspect of the sanctuary is its exceptional staff, praised for their friendliness and helpfulness, making every guest feel welcomed and valued. While some suggest adding more shade around the pool, this is a minor note in an otherwise flawless experience.

Overall, the Koala Sanctuary comes highly recommended for its amazing environment and quiet, relaxing atmosphere. It’s hard to fathom how this gem holds only a three-star rating, as everything about it feels perfect and evokes a sense of total perfection.


Yes, Port Stephens Koala Sanctuary has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Port Stephens Koala Sanctuary.

No, Port Stephens Koala Sanctuary doesn't allow dogs.

Yes, parking facilities are available at Port Stephens Koala Sanctuary.

No, Port Stephens Koala Sanctuary doesn't have a gym.

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