Hakone Kowakien Tenyu, nestled within the picturesque mountains of Hakone, offers a serene and tranquil escape surrounded by natural beauty. Guests frequently highlight the hotel's stunning location with breathtaking views from their balconies and a peaceful atmosphere that serves as a perfect retreat from urban life. Despite some comments about the slightly remote nature of the hotel and the tricky accessibility at odd hours, the free shuttle service from Gora Station and the close proximity to major attractions like the open-air museum are appreciated.
The dining experience at Hakone Kowakien Tenyu is often lauded, particularly the exceptional breakfast buffet. Guests enjoy the wide variety of high-quality options catering to different tastes and dietary preferences, including both Western and Japanese dishes. Luxurious items like lobster legs and champagne add a touch of elegance, making breakfast a standout feature of the stay. While dinner receives mixed feedback regarding cost and authenticity, the kaiseki, shabu-shabu and teppanyaki dinners are generally well-received for their taste and presentation. The staff's attentiveness enhances the dining experience, making celebrations and special requests particularly memorable.
Rooms at the hotel are spacious, comfortable and beautifully designed, blending traditional Japanese elements with modern amenities. Private onsens on the balconies provide a luxurious touch, allowing guests to unwind in a serene environment. Though some minor cleanliness issues and occasional outdated features are noted, the overall ambiance and well-maintained facilities contribute to a restorative stay. The beds are particularly praised for their comfort, although there are a few suggestions for improvement regarding bedding and pillows.
Cleanliness across the hotel is highly rated with well-kept rooms and facilities contributing to the luxurious feel of the property. While a few minor housekeeping inconsistencies are mentioned, the overall standard remains high. The attentive and friendly staff receive extensive praise for their warm and helpful service, enhancing the overall guest experience.
The hotel offers reliable and strong free Wi-Fi, ensuring guests can stay connected. Although there are minor issues with the TV's connectivity to streaming services, the overall internet experience remains positive. The pool facilities, particularly the infinity pool and features like the rooftop onsen, are valued for their relaxing and beautiful settings, though some found the pool areas to close early.
Free parking and shuttle services add to the convenience of staying at Hakone Kowakien Tenyu, despite some minor signage issues and the location being a bit far from the main areas. The beds receive high praise for their comfort, contributing to a restful night's sleep, though there are suggestions for minor enhancements.
Overall, Hakone Kowakien Tenyu offers an exceptional and luxurious retreat, often described as meeting five-star standards with its beautiful scenery, attentive service and top-class amenities. Despite a few areas for improvement, the majority of guests find their stay memorable and express a desire to return, making it a noteworthy destination for those seeking tranquility and comfort amidst nature.
Categories
5 Star
Infinity Pool
Pool
Infinity Pool
Panoramic View Pool
*Additional taxes or fees may apply. Please check the final price before completing your booking.1 hotel in and around Onsenso