Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsHotel El Haya receives strong praise from travelers particularly for its strategic and convenient location, especially benefiting those using nearby ferry ports or traveling between regions. Easily accessible due to its placement along major highways and thoroughfares, it serves as a practical stopover for journeyers, notably those on the Camino del Norte. Although the setting may seem industrial with surroundings like gas stations and trucker cafes, the convenience, logistical advantages and proximity to local dining compensates well.
The hotel is noted for providing a noteworthy breakfast experience starting early, which suits early risers and pilgrims. Guests commend the variety and quality of food with particular mentions of savory options like potato omelette. However, some find the breakfast basic, akin to gas station offerings and noted the chaotic ambiance. Nevertheless, the early starting time and inclusive nature of the breakfast service are well-appreciated overall.
For dinner, Hotel El Haya offers good value with generous portions and well-reviewed quality, particularly in the evening meals. The restaurant's 'menu del dia' is extended until 16:00 and is often highlighted positively by guests for its simplicity and richness. Despite a few mentions of inconsistent quality and dissatisfaction with specific items, the majority of feedback on dining remains favorable.
The rooms at Hotel El Haya stand out for their spaciousness, cleanliness and modern design. Guests frequently mention the stylish decor, comfortable beds and well-maintained conditions. Despite occasional issues with noise, the rooms are generally quiet and provide serene views, contributing to a comfortable stay. The high standard of cleanliness is consistently praised with diligent cleaning staff ensuring immaculate environments, although a few isolated incidents of uncleanliness were reported.
Staff at Hotel El Haya are one of its strongest assets with consistent commendations for their friendliness, attentiveness and professionalism. The reception staff, in particular, receive specific praise for their excellent service. Despite the occasional rushed service, guests commonly feel well-treated and welcome.
The bedding is another highlight with guests frequently raving about the comfort of the mattresses and pillows. Some minor issues with bed size for taller guests were noted, but these are overshadowed by widespread positive feedback regarding overall comfort and quality.
For business travelers, the hotel proves to be practical, offering 24-hour reception, ample parking and a location that's easy to access. The rooms are functional and clean, making it suitable for those needing a restful night during transit or for a brief stay.
Though Hotel El Haya strives to accommodate guests with disabilities, the lack of an elevator and the steep hill leading to the hotel pose challenges. Despite these obstacles, the hotel remains bustling and accessible to a wide range of travelers, resonating strongly with its practical, convenient and value-driven appeal. Overall, Hotel El Haya stands out for its strategic location, excellent staff, clean and comfortable rooms and practical dining options, making it a solid choice for travelers in need of convenience and good value. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Business Hotel
Cheap Hotel
Small Hotel
Room Types
Triple RoomHotel El Haya features heated rooms with TV and a fully equipped bathroom.
Single RoomHotel El Haya features heated rooms with TV and a fully equipped bathroom.
Double RoomProviding free toiletries, this double room includes a private bathroom with a bath or a shower and a bidet. The double room comes with a minibar, a wardrobe, a safe deposit box as well as heating. The unit offers 1 bed.
Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath or a shower and a bidet. The twin room offers a minibar, a wardrobe, a safe deposit box along with heating. The unit has 2 beds.
Guest Reviews
7.6
Good
Location
Hotel El Haya boasts a highly convenient location for travelers, particularly those utilizing the nearby ferry ports of Bilbao and Santander or traveling between Bizkaia and Cantabria. Positioned on the main road, this hotel is easily accessible and serves as an ideal stopover for those journeying on the Camino del Norte. The hotel is situated beside the A8 highway, making it exceptionally easy to find.
Despite its somewhat industrial surroundings, including gas stations and highway exits, the hotel's placement is strategic for transit travelers and those with short stays. Its proximity to the highway offers effortless connections and a quick drive to Bilbao, making it suitable for ferry passengers.
Hikers on the Camino de Santiago will find this location advantageous as it offers a comfortable rest point along their route. The lively atmosphere and accessibility to local dining options around the area, despite being in somewhat unappealing settings, like trucker cafes, add to its utilitarian charm.
While the roadside and industrial setting might deter some, the hotel location is very fitting for those looking for convenience and easy access to main thoroughfares. The facilities, such as spacious rooms with mountain views, help balance out the primarily functional positioning of this hotel. Perfectly nestled for travelers on a tight schedule or those needing a brief yet comfortable pit stop, Hotel El Haya stands out for its logistical advantages.
Breakfast
Hotel El Haya offers a notable breakfast experience praised for its early starting time, which benefits early risers and pilgrims. Numerous guests have highlighted a variety of breakfast options, including savory and sweet choices with some pointing out the delicious potato omelette and hearty meals. The restaurant and adjacent bar serve good and extensive breakfasts with many guests appreciating the generous quantities and quality of the products, describing the service as excellent.
However, some reviews mentioned that breakfast can feel basic with a few comparing it to a gas station snack selection. The atmosphere during breakfast could also be chaotic and noisy and while the breakfast is inclusive and starts early during weekdays, weekend service delays to 8:00 am. The majority of the feedback is positive, emphasizing the good, extensive and very complete breakfasts available from 6:30 am or even 6:00 am in some instances. Overall, Hotel El Haya provides a satisfactory morning meal that covers various guest preferences, despite a few who felt it could improve in variety and ambiance.
Dinner
Hotel El Haya offers a dining experience that's largely positive with many guests praising the quality and value of their meals. Diners can enjoy Good evening meals in the on-site restaurant, described as abundant and composed of good products. The restaurant is recognized for its simple but decent cuisine and generous portions. The daily menu or 'menu del dia', is highlighted for being very nice and available until about 16:00.
The overall sentiment suggests that the food at the restaurant is very good, offering delicious options at great prices. Guests appreciate the tasty and well-prepared dishes with some noting that everything they tried was fantastic. The evening meals are particularly well-regarded with comments on the quality and richness of the food. The bar also earns positive remarks for its pintxos and friendly atmosphere.
However, there are mixed reviews regarding the consistency of the dining experience. Some guests mention that the food, while generally good, can sometimes be basic or not up to par, especially in the context of Half Board options. A few reviews stand out for expressing dissatisfaction with specific items, like a poorly reviewed schnitzel and a dirty bar area.
Despite a few negative remarks, Hotel El Haya's restaurant remains a solid choice for travelers looking for good, reasonably-priced meals with the added convenience of dining on location.
Rooms
Hotel El Haya offers rooms that have garnered positive reviews for their spaciousness, cleanliness and modern design. Many guests appreciated the recently renovated rooms, noting the updated furniture and stylish decor. The large bathrooms and overall comfort of the beds were frequently mentioned with several guests highlighting the availability of plenty of towels and necessary amenities. Despite minor complaints about potential noise from the bar or nearby rooms, the majority found the rooms to be very quiet, especially those with windows facing serene shrubbery or mountain views. Cleanliness was a standout feature with numerous guests describing the rooms as spotless and well-maintained. The soundproof windows and functional room setups contributed to a comfortable stay, making it a great choice for both short and extended visits. Overall, the hotel delivers good value for money, ensuring a pleasant and cozy experience with a modern touch.
Beds
Hotel El Haya is renowned for its exceptional bedding, making it a top choice for those prioritizing a good night's sleep. Guests consistently rave about the comfort of the mattresses and pillows, often describing the beds as some of the best they have ever experienced in a hotel. Many reviews highlight the beds as super comfortable, emphasizing their role in providing a restful stay. The widespread consensus is that the beds and bedding contribute significantly to an enjoyable visit with clean and comfortable rooms complementing the overall experience.
A few guests noted minor issues, such as the bed length being insufficient for taller individuals and the occasional report of less-than-ideal bed size for two people. Nevertheless, these are overshadowed by the overwhelmingly positive feedback regarding the bed's comfort. The bedding's quality is evident with descriptors like magnificent, amazing and exceptionally comfortable frequently appearing in reviews.
In summary, Hotel El Haya stands out for its focus on providing superior comfort through excellent bedding, ensuring guests leave well-rested and satisfied with their stay.
Cleanliness
Hotel El Haya is frequently praised for its notable cleanliness and comfort. Guests consistently describe the rooms as very clean, comfortable and spacious. The cleaning staff is deemed to be hardworking and super friendly, ensuring rooms are cleaned daily and maintained to a high standard. The beds are highlighted for being comfortable, enhancing the overall positive experience. Bathrooms, while clean, are noted by some to be less modern. On occasion, areas outside the rooms or some parts of the facilities may not be spotless with some guests mentioning dust and once citing dirty sheets and bed covers, but these seem to be exceptions rather than the norm.
The hotel's atmosphere is further enhanced by the cleanliness of its restaurant café, which has been noted as very clean. Renovations appear to have taken place recently, contributing to an overall impression of a well-maintained establishment. Despite the simplicity of the accommodations, guests appreciate the quiet and cozy environment, experiencing comfort combined with good service.
Overall, Hotel El Haya delivers a clean and comfortable stay, backed by diligent staff and positive guest feedback on its cleanliness and friendliness.
Staff
Hotel El Haya consistently receives glowing praise for its staff from numerous guests. Reviews highlight the friendliness and efficiency of the staff with many guests emphasizing how attentive, helpful and professional they are. The cleaning team, receptionists, waiters and overall personnel are frequently applauded for their kindness and hard work. Guests often remark on the staff's excellent service and good treatment, which significantly enhance their stay.
The receptionists stand out for their professionalism and willingness to go the extra mile, like accommodating special requests without additional charges. Individual staff members, such as Javier and other young reception staff, receive specific praise for their friendly demeanor and efficient service. Despite occasional mentions of staff being rushed or dealing with stress, the overall impression is overwhelmingly positive with guests feeling welcomed and well-cared for throughout their stay at the hotel.
In summary, the staff at Hotel El Haya is one of its greatest assets, ensuring that guests enjoy attentive and friendly service from the moment they arrive.
Business
Hotel El Haya stands out as a practical option for business travelers, offering a range of conveniences. Guests appreciate the hotel's 24-hour reception, making check-ins and check-outs flexible for varying schedules. The location is particularly praised, being just off the highway and very well situated for easy access with ample parking available. The hotel serves as an ideal spot for those in transit or needing a comfortable place to stay during a layover, especially if catching a ferry is on the agenda.
The rooms are highlighted for being functional and comfortable, equipped with modern amenities. They are consistently described as clean and serve the purpose for a restful night's sleep. While the hotel is extremely busy with business clients, it maintains a functional and convenient atmosphere suitable for short stays.
Accessible
Hotel El Haya garners mixed reviews about its accessibility features. Despite some limitations, the hotel makes notable efforts to accommodate guests with disabilities. Visitors have highlighted that the hotel is tailored to individuals with various handicaps, emphasizing adaptability and special features for those with special abilities. However, one commonly noted drawback is the absence of an elevator, which poses a challenge, especially for those with limited mobility or heavy luggage. The hotel's location, involving a steep hill climb, might also be inconvenient for some guests. Despite these hurdles, Hotel El Haya remains a bustling spot, frequently visited by locals, attributed to its location near gas stations and a truck stop. This environment might contribute to the hotel's dynamic and busy nature, appealing to a diverse array of visitors.
No, Hotel El Haya doesn't have any pool.
No, a spa isn't available at Hotel El Haya.
No, Hotel El Haya doesn't allow dogs.
No, parking facilities aren't available at Hotel El Haya.