Extended Stay America Suites - Orange County - Katella Ave
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Summary of reviewsExtended Stay America Suites - Orange County - Katella Ave is highly appreciated for its prime location, especially among visitors attending events at the Honda Center and Angel Stadium. The convenience of being within walking distance to these venues makes it a top choice for concert-goers and sports fans. Additionally, the hotel is well-placed near a range of restaurants, a movie theater, a mall and is in close proximity to Disneyland with easy freeway access. The surrounding area is noted for being quiet and pleasant with ample parking available, further enhancing its appeal.
Guest reviews reveal mixed experiences regarding the rooms, but many praise the cleanliness and spaciousness, noting recent refurbishments and the new furnishings. The in-room kitchenettes are valued for their convenience, although some guests found them lacking essential items like plates and utensils. While some travelers reported maintenance issues and inconsistencies in cleanliness, the rooms are generally considered comfortable and well-sized, offering great views and ample space.
The staff consistently receives high marks for their friendliness and helpfulness. Guests frequently commend the front desk staff's welcoming nature and efficiency. Employees like manager Kyle and Chelsea are particularly noted for outstanding service, contributing to an enjoyable and hospitable atmosphere.
However, the breakfast offerings leave much to be desired with guests often criticizing the limited and basic "grab and go" selection. The complimentary breakfast typically includes coffee, granola bars and pre-packaged muffins or oatmeal packets, which many find inadequate and not aligning with the hotel’s advertised standards.
Bed comfort also receives mixed reviews; many guests find the beds incredibly comfortable, while others report them as hard or lacking support. These varied experiences suggest that bed comfort may depend on the specific room or personal preference.
Several guests raised significant concerns about the hotel's cleanliness, pointing out dirty floors, stained carpets and old, worn-out furniture. Reports of hair in sinks and beds, previous occupants' items left behind and sightings of bugs and roaches indicate lapses in cleaning. The weekly cleaning schedule seems insufficient to maintain satisfactory hygiene standards with some describing unpleasant odors and issues like mold in the bathrooms.
In conclusion, Extended Stay America Suites - Orange County - Katella Ave offers a convenient and comfortable base for exploring the local area with a notably friendly and accommodating staff. However, the hotel needs significant improvements in cleanliness and breakfast offerings to fully meet guest expectations.
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Guest reviews reveal mixed experiences regarding the rooms, but many praise the cleanliness and spaciousness, noting recent refurbishments and the new furnishings. The in-room kitchenettes are valued for their convenience, although some guests found them lacking essential items like plates and utensils. While some travelers reported maintenance issues and inconsistencies in cleanliness, the rooms are generally considered comfortable and well-sized, offering great views and ample space.
The staff consistently receives high marks for their friendliness and helpfulness. Guests frequently commend the front desk staff's welcoming nature and efficiency. Employees like manager Kyle and Chelsea are particularly noted for outstanding service, contributing to an enjoyable and hospitable atmosphere.
However, the breakfast offerings leave much to be desired with guests often criticizing the limited and basic "grab and go" selection. The complimentary breakfast typically includes coffee, granola bars and pre-packaged muffins or oatmeal packets, which many find inadequate and not aligning with the hotel’s advertised standards.
Bed comfort also receives mixed reviews; many guests find the beds incredibly comfortable, while others report them as hard or lacking support. These varied experiences suggest that bed comfort may depend on the specific room or personal preference.
Several guests raised significant concerns about the hotel's cleanliness, pointing out dirty floors, stained carpets and old, worn-out furniture. Reports of hair in sinks and beds, previous occupants' items left behind and sightings of bugs and roaches indicate lapses in cleaning. The weekly cleaning schedule seems insufficient to maintain satisfactory hygiene standards with some describing unpleasant odors and issues like mold in the bathrooms.
In conclusion, Extended Stay America Suites - Orange County - Katella Ave offers a convenient and comfortable base for exploring the local area with a notably friendly and accommodating staff. However, the hotel needs significant improvements in cleanliness and breakfast offerings to fully meet guest expectations.
Dog Friendly Hotel
This hotel welcomes two pets up to 50 lbs for an additional fee. Both dogs and cats are allowed. There are grassy areas on the property for pet use.
Family Friendly Hotel
Accessible Hotel
Guest Reviews
Extended Stay America Suites - Orange County - Katella Ave boasts a prime location ideal for visitors attending events at the Honda Center and Angel Stadium. Guests frequently highlight the convenience of being within walking distance of these venues, making it perfect for concert-goers and sports fans. The hotel is also well-positioned near a variety of restaurants, a movie theater and a mall, adding to its appeal for those looking to explore the local dining and entertainment options. Proximity to Disneyland and easy access to freeways further enhance its attractiveness as a travel base. Parking is plentiful and the surrounding area is noted to be quiet and pleasant. Overall, the location offers considerable advantages for guests looking to experience the best of Orange County's attractions.
The breakfast experience at 'Extended Stay America Suites - Orange County - Katella Ave' seems to be a point of contention among guests, primarily due to its limited offerings. The complimentary breakfast generally includes coffee, granola bars and pre-packaged muffins or oatmeal packets, which many guests found to be inadequate. The term "grab and go breakfast" is frequently used, indicating a very basic selection that does not meet the expectations set by the hotel's advertising. There is also mention of a lack of hot breakfast options and an overall unimpressive presentation with some guests pointing out that the coffee area was occasionally dirty or that the coffee was often empty. While the concept of providing something is appreciated, guests feel that the breakfast does not align with the brand's prestige or the description provided when booking.
Extended Stay America Suites - Orange County - Katella Ave offers a mixed experience for travelers. On the positive side, many guests appreciated the cleanliness of the rooms, noting that they were spacious, recently refurbished and featured new furnishings. The size of the rooms often stood out, providing ample space for both single travelers and families with some rooms offering great views.
The in-room kitchenettes, while praised for their convenience and money-saving potential, were often reported to lack essential items like plates and utensils, which some found unusual. Guests also enjoyed the numerous nearby amenities, including a movie theater, Starbucks and a variety of restaurants, adding convenience to their stay.
However, the reviews also highlighted several areas for improvement. Some rooms suffered from maintenance issues such as leaky sinks, stiff beds and non-functional microwaves and phones. Cleanliness was inconsistent with reports of dusty surfaces, unclean bathrooms and occasional sightings of bugs and cockroaches. Additionally, certain areas of the hotel, like the corridors, were described as dark and uninviting.
Despite these drawbacks, the combination of spacious, comfortable rooms and a convenient location makes it a viable option for those prioritizing space and amenities over luxury.
Extended Stay America Suites - Orange County - Katella Ave receives mixed feedback when it comes to the comfort of their beds. Many guests find the beds to be incredibly comfortable, noting that they were pleasantly surprised given their usual indifference towards hotel beds. Some reviewers do mention that the beds are good and that everything in the room was clean and comfortable. Additionally, the hotel’s proximity to venues and pet-friendly policy are appreciated attributes.
However, some guests expressed dissatisfaction, describing the beds as not comfortable, too hard or lacking in support with one particularly negative comparison likening the bed to being the meat in a taco. While the majority favor the comfort of the beds, these mixed experiences suggest that bed comfort may vary depending on the specific room or personal preference.
The guest reviews for Extended Stay America Suites - Orange County - Katella Ave reveal significant concerns related to the hotel's cleanliness. Many visitors report that both the rooms and common areas are consistently dirty with carpets and floors described as nasty and stained. Some guests encountered previous occupants' items left behind, such as dirty socks and toothbrushes. The condition of the furniture and facilities is often characterized as old and worn out, contributing to an overall rundown atmosphere.
Specific issues include finding hair in various places, such as the sink, bedsheets and bathrooms, indicating lapses in the cleaning process. The weekly cleaning schedule appears insufficient to maintain acceptable standards of hygiene. Additionally, several guests noted unpleasant odors throughout the hotel with some mentioning smells reminiscent of a dispensary, mustiness and animal scents.
Several accounts highlighted more severe cleanliness problems, such as mold in the bathroom and sightings of roaches and other bugs in the rooms and hallways. The tub and toilet conditions were often deplorable with reports of black mold and poor functionality. Furthermore, hygiene issues extended to the linens and towels, which some guests found visibly dirty or stained.
These reviews clearly point out a need for significant improvements in both the cleanliness and overall maintenance of the hotel to meet guest expectations.
The staff at Extended Stay America Suites - Orange County - Katella Ave consistently receives high praise for their friendliness and helpfulness. Guests frequently mention the welcoming nature of the front desk staff and their efficiency in addressing needs. Manager Kyle, in particular, stands out as the best manager encountered by some visitors. Other staff members, including Chelsea, are highlighted for their amazing service and attentiveness, creating a hospitable and enjoyable environment. While some reviewers noted occasional issues, such as availability of staff or amenities, the overall consensus is that the team is exceptionally accommodating, cheerful and dedicated to making guests' stays pleasant. The hotel's excellent location and the presence of a kitchen further enhance the positive experiences reported by guests.
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Location
Breakfast
Rooms
The in-room kitchenettes, while praised for their convenience and money-saving potential, were often reported to lack essential items like plates and utensils, which some found unusual. Guests also enjoyed the numerous nearby amenities, including a movie theater, Starbucks and a variety of restaurants, adding convenience to their stay.
However, the reviews also highlighted several areas for improvement. Some rooms suffered from maintenance issues such as leaky sinks, stiff beds and non-functional microwaves and phones. Cleanliness was inconsistent with reports of dusty surfaces, unclean bathrooms and occasional sightings of bugs and cockroaches. Additionally, certain areas of the hotel, like the corridors, were described as dark and uninviting.
Despite these drawbacks, the combination of spacious, comfortable rooms and a convenient location makes it a viable option for those prioritizing space and amenities over luxury.
Beds
However, some guests expressed dissatisfaction, describing the beds as not comfortable, too hard or lacking in support with one particularly negative comparison likening the bed to being the meat in a taco. While the majority favor the comfort of the beds, these mixed experiences suggest that bed comfort may vary depending on the specific room or personal preference.
Cleanliness
Specific issues include finding hair in various places, such as the sink, bedsheets and bathrooms, indicating lapses in the cleaning process. The weekly cleaning schedule appears insufficient to maintain acceptable standards of hygiene. Additionally, several guests noted unpleasant odors throughout the hotel with some mentioning smells reminiscent of a dispensary, mustiness and animal scents.
Several accounts highlighted more severe cleanliness problems, such as mold in the bathroom and sightings of roaches and other bugs in the rooms and hallways. The tub and toilet conditions were often deplorable with reports of black mold and poor functionality. Furthermore, hygiene issues extended to the linens and towels, which some guests found visibly dirty or stained.
These reviews clearly point out a need for significant improvements in both the cleanliness and overall maintenance of the hotel to meet guest expectations.
Staff
No, Extended Stay America Suites - Orange County - Katella Ave doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Orange County - Katella Ave.
Yes, Extended Stay America Suites - Orange County - Katella Ave welcomes dogs.
No, parking facilities aren't available at Extended Stay America Suites - Orange County - Katella Ave.
No, Extended Stay America Suites - Orange County - Katella Ave doesn't have a gym.
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