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Summary of reviewsStone Gate Inn in Orillia is broadly appreciated for its favorable location, offering convenient access to local attractions such as Casino Rama, beaches and downtown areas. The inn is in a quiet setting yet remains easily accessible from the highway, providing ample parking and free shuttle service to the casino. Guests enjoy the serene surroundings with nearby parks, trails and cycling paths.
The complimentary breakfast receives mixed feedback but is generally appreciated for its adequacy with popular items like waffles. Some guests note issues with cold eggs and limited options, while others find the service disorganized. Despite these critiques, the inclusive breakfast is a valued aspect of the stay.
Rooms at Stone Gate Inn are well-regarded for their cleanliness, spaciousness and essential amenities such as microwaves, fridges and sometimes kitchenettes. Features like fireplaces and jet tubs further enhance the experience, despite occasional complaints about dated decor and minor maintenance issues. The hotel's quiet and cozy atmosphere, combined with friendly and helpful staff, contributes to a comfortable stay for most visitors.
Cleanliness across the property is positively noted, though there are occasional reports of lapses such as dirty bathrooms and stained carpets. The staff at Stone Gate Inn are consistently praised for their friendliness, efficiency and willingness to help with certain individuals highlighted for exceptional service. While occasionally guests encountered unprofessional behavior, the overall impression remains very positive.
Wi-Fi reliability is a noted issue with many guests experiencing poor connectivity, particularly in rooms. The hotel is making improvements, but consistent access remains a challenge.
The gym is functional and convenient, while the indoor heated pool is often praised for its warmth and cleanliness, though it is sometimes closed and the hot tub isn’t always operational. Parking is free and generally convenient, although limited space can pose problems, especially in winter.
Stone Gate Inn is suitable for families, offering spacious rooms and helpful amenities like kitchenettes, though some minor issues with bathtubs and towels were noted. The beds are widely acclaimed for their comfort, though some guests found the pillows and sofa beds lacking.
Overall, the Stone Gate Inn with its comfortable accommodations, friendly staff and excellent location, remains a favored choice for many. While there is room for improvement in some areas, particularly breakfast service and Wi-Fi, the inn maintains a strong reputation for providing a cozy and pleasant stay. Show more
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Hotel near Golf Courses
Located in Orillia, this inn offers 'Stay & Play Hotel Golf Getaway' packages, including a round of golf at Hawk Ridge. It is minutes from Couchiching Golf and Country Club and provides access to over 60 golf courses within a 115 km radius.
Hotel with Rooms With Fireplace
Located in Orillia, this inn features cozy rooms, some of which include fireplaces, providing a comfortable and relaxing atmosphere for guests.
Hotel with Indoor Pool
The inn offers an indoor pool and a hot tub, although the pool has been noted as being relatively small.
Boutique-style Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Location of the pool:Indoor pool
Is it a pool of special type?
Heated pool
Pool minimum depth:1 m
Pool maximum depth:1,3 m
When is the pool open?All year
Opening hours:06:00 - 22:00
The pool also has:
Jacuzzi / Hot tub / Bubbling whirlpool
Around the pool, there are also available:
WC
Towels
The water of the pool is sanitized using:
Bromine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?Yes
Studio with Two Double BedsThis studio features a 42-inch flat-screen TV. A fridge and microwave are among provided kitchen appliances.
King StudioThis studio features a 42-inch flat-screen TV. A fridge and microwave are among provided kitchen appliances.
Studio with One King Bed and Fireplace This studio features a 42-inch flat-screen TV and DVD player. A fridge and microwave are among provided kitchen appliances.
Executive Suite with One King BedThis 2-room suite features a sitting room with a double sofa bed and a 42-inch flat-screen TV. Separated by French doors, the bedroom contains a 32-inch flat-screen TV. A large fridge and microwave are provided.
Luxury Suite with One King BedThis 2-room suite includes a sitting room, sofa bed, fireplace, 42-inch flat-screen TV and DVD player. The bedroom contains a 37-inch flat-screen TV and bathroom features a spa bath.
Guest Reviews
7.2
Good
Location
Stone Gate Inn in Orillia boasts a favorable location with numerous positive remarks from guests. The hotel is centrally situated, providing easy access to several local attractions, making it perfect for both leisure and convenience. Guests appreciate its proximity to Casino Rama, the beach, downtown area and various amenities such as grocery stores and pharmacies. Additionally, the inn is near beautiful parks, trails and cycling paths, offering serene and scenic routes ideal for walking and biking.
The inn's location is also valued for being quiet and away from highway noise, yet still conveniently close to the highway for easy commuting. Visitors praised the ample parking, free shuttle service to the casino and the overall cleanliness and upkeep of the property. Though slightly distanced from the city center, the area around the hotel is deemed pleasant and access to Orillia's downtown is straightforward, either a short drive or a leisurely walk.
Overall, the central and convenient setting of Stone Gate Inn makes it a favored choice for those visiting Orillia, combining accessibility with peaceful surroundings and comprehensive local connections.
Breakfast
The breakfast experience at Stone Gate Inn seems to elicit mixed reviews from guests. Many appreciated the inclusion of a complimentary breakfast, noting that the quality and variety were generally satisfying with particular praise for the waffles. Guests enjoyed a selection of scrambled eggs, toast, pastries, yogurt and cereals and found these offerings to be adequate and filling.
However, several critiques were raised about the breakfast setup and quality. Issues with cold eggs, limited options and poorly stocked items were frequent complaints. The separation of breakfast service into two different rooms was mentioned as confusing and inconvenient. Some guests also remarked on the lack of hot food items like bacon or sausages, adding that the selection was quite basic and needed more variety.
On a more negative note, instances of disorganized service, breakfast items running out early and dissatisfaction with the freshness of products (such as stale muffins and dry bread) were pointed out by various patrons. Additionally, some guests felt the breakfast did not match the promotional descriptions and expectations with reports of inconsistent service and unavailable items.
Overall, while the breakfast at Stone Gate Inn received positive feedback for its inclusivity and select offerings, there is considerable room for improvement in terms of variety organization and consistency of service.
Rooms
Stone Gate Inn offers a mixed experience according to guest reviews, but predominantly leans toward the positive. Visitors often commend the hotel for its clean and spacious rooms, noting that they are perfect for small families or couples. The majority of rooms are quiet, large and feature essential amenities such as microwaves, fridges and occasionally kitchenettes, making for a convenient and comfortable stay. Some rooms even include luxurious features like fireplaces and jet tubs.
The atmosphere is described as cozy and the staff generally receive high marks for their friendliness and helpfulness. Guests also appreciate the hotel's decent pricing and its peaceful environment. Despite some complaints about dated decor and occasional maintenance issues—including noisy fans, air conditioning problems and minor cleanliness lapses—the overall sentiment is that the rooms are well-appointed and welcoming.
The spacious layouts and well-utilized areas further enhance the comfort level, while the large suites provide ample room for relaxation. Even though the decor could use a refresh in some areas, the amenities and room sizes often exceed guest expectations. The hotel seems to strike a good balance between affordability and comfort, making it a valued choice for many travelers.
Beds
Stone Gate Inn has garnered a reputation for providing an exceptionally comfortable sleeping experience. Guest reviews consistently highlight the comfort and coziness of the beds, describing them as very comfortable or even ridiculously comfortable. Many guests appreciated the clean, well-maintained linens and the overall comfort of the bedding and mattresses, making for a restful night’s sleep.
However, some guests reported issues with pillows, mentioning them as lumpy, small or hard, which negatively impacted their sleep quality. The sofa beds were also noted as being uncomfortable and in some instances unsleepable, while a few beds were described as worn or sagging.
Despite these minor drawbacks, most reviews were positive with guests frequently mentioning the soft mattresses and the excellence of the bed, particularly praising the king-sized beds for their comfort. The positive feedback about the comfort of the beds underscores the Inn’s commitment to providing a restful and cozy stay.
Cleanliness
Stone Gate Inn receives mixed reviews regarding its cleanliness, though positive feedback generally dominates. Guests frequently highlight that the rooms and suites are very clean, spacious and comfortable. The common areas, including the lobby and breakfast area, are mostly clean, contributing to an overall positive impression of the property. The efficient and attentive staff also help maintain cleanliness, ensuring that walkways are kept neat and messes are promptly addressed.
However, some guests encountered issues that marred their stay, such as dirty bathrooms, unclean towels and remnants of soap. Reports of hair in the bathroom, dirty glassware and mold in showers were noted, suggesting that certain aspects of housekeeping need improvement. Additionally, the carpets received negative comments for being threadbare and stained, which contrasted with the otherwise clean environment.
Despite the occasional criticisms about cleanliness standards not being upheld consistently, many have found Stone Gate Inn's environment welcoming and tidy. The property is overall well kept and worth a visit for those who value a clean and spacious stay with minor caveats to be aware of.
Staff
The reviews of Stone Gate Inn reveal an overwhelmingly positive perspective on the hotel's staff, who are consistently described as friendly, helpful and accommodating. The reception team received praise for being pleasant, efficient and welcoming. Notably, staff members such as Maria Jose and Megan were highlighted as particularly exceptional, contributing to a high level of customer satisfaction. The front desk staff were also commended for providing excellent insights into local entertainment and options for transportation.
Moreover, the personnel were described as cooperative in meeting guests' needs, such as providing extra towels and the shuttle bus service, particularly driven by Jack, received favorable mentions. The staff's attentiveness, professionalism and kindness were consistently noted, contributing to a generally positive experience for visitors.
However, there were a few drawbacks mentioned. Some guests experienced rudeness and unprofessional behavior, particularly at the reception desk. There were also issues with limited staffing, language barriers and an occasional lack of immediate help or information. Despite these occasional negative points, the overall impression remains positive with the friendly and accommodating nature of the staff being a standout feature of the Stone Gate Inn.
Wi-Fi
Stone Gate Inn has made some strides towards improving their Wi-Fi services with guests noting the installation of new systems. Despite these positive changes, many visitors still experienced recurring connectivity issues. The Wi-Fi reliability was especially problematic in the rooms, where some guests reported having no access at all or finding the signal to be poor unless they were in specific locations like the lobby or elevator. However, there were mentions of better Wi-Fi access compared to previous experiences, although the connectivity often remained limited and intermittent. While a few guests found the Wi-Fi to be good, these instances were less frequent. Overall, while the hotel is making efforts to enhance its service, reliable internet access remains a challenge for many guests at Stone Gate Inn.
Gym
Stone Gate Inn offers a functional gym that guests appreciate for its practicality and convenience. Described as a new and great indoor facility, it provides a pleasant environment for workouts. Additionally, the gym is free to use, making it an attractive perk. Although some guests noted that the gym might feel limited during use, overall, it serves its purpose well for those looking to maintain their fitness routine while traveling.
Pool
Stone Gate Inn's indoor pool receives mixed feedback from its guests. Many appreciate the fact that it is an indoor heated pool, highlighting that it is warm, clean and beautifully maintained. Visitors also note that it provides a great space for a morning workout and is enough for kids to enjoy. Those who have had the chance to use the pool mention the convenience of booking it in advance through the front desk, often finding it available for private use.
However, there are several mentions of the pool being frequently closed or temporarily out of service, which has been a disappointment for some guests. When it was operational, issues such as the pool being too cold were noted by some visitors. Despite these occasional setbacks, the primary impression left by many is that the indoor pool serves as a functional, pleasant amenity when available, adding value to their stay at the hotel.
Parking
Stone Gate Inn offers a mixed experience when it comes to parking facilities. Many guests appreciate the free and convenient parking with some describing it as ample and hassle-free. However, there are consistent mentions of a limited and small parking lot, occasionally leading guests to park in alternative locations such as the grocery store next door. Seasonal issues like snow piles can exacerbate the scarcity of spaces, making the parking situation feel even tighter. Despite a few suggestions for expansion and improvement, the property’s existing parking arrangements are generally well-received and considered a valuable amenity by many visitors.
Family
Stone Gate Inn appears to cater well to families, both small and large. It provides a good family-oriented atmosphere, welcoming to those traveling with babies and young children. The rooms are reportedly ideal for small families or couples and the presence of amenities like a kitchenette helps families prepare meals, making stays more convenient, particularly for those with young grandchildren.
However, there are some aspects that could use improvements, such as the availability of towels and issues with the bathtub. TV options are somewhat limited with only family channels accessible. Despite these minor drawbacks, families, including those with multiple children, enjoy a pleasant stay, often finding that their kids can easily settle down and rest properly. Stone Gate Inn presents itself as a nice, family-friendly choice for a comfortable and accommodating stay.
4 Star
Stone Gate Inn is often regarded with high praise as a cozy and superb place to stay. Many guests speak positively about the quality of the four-star accommodations, describing their experiences as superb overall. The location also receives commendations, although a few mention that the property has seen better days in terms of maintaining its four-star standards. While the overall experience is deemed good, some guests express that the hotel no longer fully meets their expectations for a four-star establishment due to dated appearances and occasionally difficult staff interactions. Despite these points, Stone Gate Inn maintains a pleasing reputation among its visitors.
Rooms with Fireplace
The Stone Gate Inn receives mixed reviews regarding the in-room fireplaces. Many guests appreciate the presence of the fireplaces, noting that they add a cozy warmth to the room when functional. The spacious suites with separate seating areas and amenities like jet tubs make the rooms particularly inviting. However, several guests encountered issues with the fireplaces, such as them not working, being in pilot mode or missing altogether. Some also pointed out the lack of clear instructions for operating the fireplaces, which caused inconvenience. Despite these problems, the overall ambiance created by the fireplaces, when operational, contributes positively to the guest experience.
Heated Pool
Stone Gate Inn's heated pool stands out as a major highlight for guests, particularly those seeking an invigorating morning workout. Consistently mentioned for its warmth, the pool provides a comforting swim experience. Additionally, it features salt water, adding a luxurious touch. However, it's noted that the hot tub, while present, has not always been operational, at times being empty and filled with life jackets. Despite this, the overall positive impression of the heated pool makes it a notable asset to the hotel.
Yes, Stone Gate Inn has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Stone Gate Inn.
Yes, Stone Gate Inn welcomes dogs.
Yes, parking facilities are available at Stone Gate Inn.