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Summary of reviewsThe Champlain Waterfront Hotel Ascend Hotel Collection is widely acclaimed for its exceptional location in the heart of Orillia, positioning guests close to downtown attractions, the waterfront, and various amenities perfect for exploring the city on foot. The nearby Mariposa Market Hall and scenic paths by the lake complement its appeal. Visitors highlight the property's clean, modern ambiance with recently renovated rooms. Guests often find the breakfast simple yet sufficiently diverse, including cereals, pastries, and other selections suited for a quick and efficient start to the day.
The accommodations are noted for their cleanliness and modern style, despite being compact. They feature comfortable and inviting beds, described as restful by numerous guests. The friendliness and attentiveness of the staff receive particularly high praise, often going above and beyond to enhance guests' experiences. Although parking is limited, the hotel's provision of overflow parking nearby helps mitigate this concern.
Overall, The Champlain Waterfront Hotel achieves a solid three-star experience with an emphasis on comfort, convenience, and excellent value for money. Its historical charm, coupled with tasteful renovations, makes it an attractive choice, encouraging many visitors to return and recommend it to others. Show more
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Categories
Hotel with Parking
Features a convenient parking area with easy access to the hotel. Guests appreciate the well-maintained parking facilities.
Dog Friendly Hotel
Hotel with Swimming Pool
Private Pool
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Private Pool Rooms
Room Types
King Room - Non-SmokingThis room offers a refrigerator, Keurig coffee maker, 49" TV and free WiFi.
Standard Queen Room - Non-SmokingThis room offers a refrigerator , Keurig coffee maker, 49" TV and free WiFi.
Quadruple Room - Non-SmokingThis room offers a refrigerator, Keurig coffee maker, 49" TV and free WiF.
Queen Room - Non-Smoking/Basement LevelThe double room is furnished with a desk and a seating area. The unit offers 1 bed.
King Room - Non-Smoking/Basement LevelThe double room is furnished with a desk and a seating area. The unit has 1 bed.
Double Room with Two Double Beds - Non-Smoking/Basement levelThe family room is furnished with a desk and a seating area. The unit has 2 beds.
Guest Reviews
7.7
Good
Location
The Champlain Waterfront Hotel Ascend Hotel Collection is praised for its exceptional location in the heart of Orillia. Guests highlight its proximity to the downtown area, the waterfront, and a variety of amenities, making it ideal for those looking to explore the city on foot. The hotel's convenient access to shops, restaurants, bars, and charming local spots like the Mariposa Market Hall is often mentioned as a key advantage. Visitors appreciate being just steps away from scenic walking and cycling paths by the lake as well as the beach, which offer beautiful morning strolls. The friendly staff and clean facilities contribute to a welcoming atmosphere, while recently renovated rooms add a modern touch. With its central location, this hotel provides easy access to the vibrant local scene, whether you're in town for shopping, dining, or simply enjoying the beautiful surroundings.
Breakfast
At The Champlain Waterfront Hotel Ascend Hotel Collection, the breakfast experience garners a mix of reactions, reflecting a balance between simplicity and adequacy. Several reviews highlight the convenience and diversity of the continental breakfast, featuring a well-organized array of cereals, yogurt, bagels, pastries, and various healthy options. Guests appreciate the complimentary breakfast with its assortment of packaged items and fruit, which is notably well-presented and easy to grab, making it particularly convenient during Covid protocols.
While no hot items are typically served, the selection includes staples like hot oatmeal and bagels, and is described by some as nicely presented. Many emphasize the good variety and the basic yet sufficient nature of the breakfast spread. Despite its limitations, with some guests noting the absence of options such as non-dairy milk and gluten-free items, the breakfast service is considered by others to be a nice way to start the day without leaving the hotel. Overall, the breakfast offerings cater to those seeking a straightforward and satisfying morning meal, complimented by nearby dining alternatives for those seeking more robust options.
Rooms
The Champlain Waterfront Hotel Ascend Hotel Collection garners positive feedback for its charming and modern accommodations, despite the compact size of its rooms. Guests often praise the cleanliness and stylish, updated decor, noting that the rooms efficiently utilize space to ensure comfort and functionality. Visitors highlight the cozy and exceptionally comfortable beds, making for restful nights. The hotel is conveniently located near downtown, offering easy access to a variety of dining and entertainment options. While the rooms might lack closet space and some guests find them smaller than expected, they are equipped with useful amenities like fridges, microwaves, and coffee makers. Friendly and attentive staff contribute to a pleasant experience, ensuring clean and well-maintained environments throughout the property. Overall, the hotel provides a welcoming and comfortable stay, balancing modern design with practical features.
Beds
The Champlain Waterfront Hotel Ascend Hotel Collection garners significant praise for its beds, consistently described by guests as very comfortable and inviting. Many reviews highlight the coziness of both beds and pillows, contributing to a pleasant sleeping experience. While some guests find the mattresses exceptionally comfortable, providing a restful night's sleep, there are mixed opinions on the firmness, with some suggesting that the mattresses might be too soft or, conversely, too hard.
A few reviews indicate drawbacks, particularly noting the size and arrangement of the beds in certain rooms. Guests mention that narrow beds and rooms with closely spaced beds present a challenge, feeling congested and leading to discomfort for those sharing the space. Despite these concerns, the overarching sentiment leans favorably towards the overall comfort provided by the bedding, suggesting that for many, the hotel offers a delightful and cozy retreat.
Cleanliness
The Champlain Waterfront Hotel Ascend Hotel Collection consistently impresses guests with its exceptional cleanliness, a key highlight echoed throughout many visitor reviews. Rooms at the hotel are described as very clean, well-maintained, and comfortable, contributing to a pleasant stay. The property itself is notably clean and modern, with its updated and nicely furnished decor adding to its appeal. Guests appreciate the cleanliness of shared spaces such as the lobby and the bathroom facilities, which are regularly cited as being well-cared-for. Additionally, the hotel's location is convenient, allowing guests to easily explore the local attractions and enjoy the nearby waterfront and dining options. Despite a few remarks about minor cleanliness details, the overall impression reflects a commitment to upholding high standards of hygiene and guest satisfaction. The friendly and accommodating staff are also frequently noted for their contribution to maintaining this welcoming environment.
Staff
The Champlain Waterfront Hotel Ascend Hotel Collection has garnered extensive praise for its exceptional staff. Guests frequently emphasize the helpfulness and friendliness of the team, highlighting their willingness to go above and beyond to ensure a pleasant stay. Receptionists are described as particularly kind and attentive, with special mentions for individuals who provided outstanding service. The front desk and other staff members are noted for their prompt assistance and courteous demeanor, ensuring that check-in and check-out are both smooth processes. The team's accommodating nature extends to addressing special requests and needs, demonstrating their commitment to excellent customer service. While the cleanliness of the hotel generally meets expectations, the personal interactions and guidance offered by the staff leave a lasting positive impression on guests. This attentive and welcoming environment, paired with the hotel's convenient location, contributes to an overall inviting atmosphere.
Parking
The Champlain Waterfront Hotel Ascend Hotel Collection, located in a city that may not be bustling with activities but serves as an excellent base for exploring the region, seems to have a recurring theme in guest reviews: parking. Many guests have noted that parking on the property is highly limited, with the hotel sharing its small lot with a restaurant, which can exacerbate the issue when the eatery is busy. While parking is free and some guests found no issues, others discovered that the lot can get crowded, especially during the day. Fortunately, the hotel provides overflow parking nearby, a short four-minute walk away, ensuring that guests still have a place to park when the on-site spots are occupied. This arrangement might not be the most convenient, particularly for those with heavy luggage or arriving late, but it does offer a viable alternative. Despite some challenges, the hotel's provision of free parking and overflow options helps mitigate the limited space situation.
3 Star
The Champlain Waterfront Hotel Ascend Hotel Collection offers a solid three-star experience, providing travelers with the essentials for a comfortable stay. Guests consistently rate their visits highly, with many calling it a very good or excellent stay, making it an ideal choice for short trips to town. The hotel stands out for its historic charm and tasteful renovations, enhancing the overall ambiance. Its perfect location for exploring downtown Orillia and the waterfront adds to its appeal. The staff receive particular praise, with the check-in clerk noted for exceptional service in ensuring guests feel at home. The hotel is recognized as offering good value for money, leaving visitors eager to return and recommend it to others.
Yes, The Champlain Waterfront Hotel, an Ascend Collection Hotel has pool(s) that belong to one or more of the following categories: Private Pool.
No, a spa isn't available at The Champlain Waterfront Hotel, an Ascend Collection Hotel.
Yes, The Champlain Waterfront Hotel, an Ascend Collection Hotel welcomes dogs.
Yes, parking facilities are available at The Champlain Waterfront Hotel, an Ascend Collection Hotel.
Yes, The Champlain Waterfront Hotel, an Ascend Collection Hotel has a gym.