Best Western Plus Santa Cecilia Pachuca
Pachuca de Soto
20.11110400,
-98.74649500
,
Viaducto Rio De Las Avenidas #813 Colonia Palmitas
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Summary of reviewsBest Western Plus Santa Cecilia Pachuca receives high praise for its excellent location, cleanliness, comfortable accommodations and exceptional staff. Situated near the historic center, the hotel offers convenient proximity to malls, restaurants and cinemas, making it a favored choice for both leisure and business travelers.
The rooms are consistently noted for their cleanliness and comfort, highlighted by spacious layouts and delightful beds that ensure a restful stay. Additionally, the well-maintained facilities, including the gym and pool, add to the overall positive experience, although some guests have mentioned that the pool can be quite cold and occasionally not properly maintained.
Dining at the hotel is a standout feature with guests enjoying delicious and homemade-style food at the onsite restaurant. Breakfast, in particular, is praised for its variety and taste, although some improvements in service speed and food temperature could be made.
The staff's warm and attentive demeanor significantly enhances the guest experience with particular commendations for the reception team and bellboys who ensure a smooth and welcoming stay. Parking is generally spacious and convenient, though the valet service and gate access process could be improved for greater ease of use.
Overall, Best Western Plus Santa Cecilia Pachuca is highly regarded for its strategic location, exemplary cleanliness, comfortable rooms, delightful dining options and exceptional staff, making it a preferred choice for visitors to the city.
Categories
The rooms are consistently noted for their cleanliness and comfort, highlighted by spacious layouts and delightful beds that ensure a restful stay. Additionally, the well-maintained facilities, including the gym and pool, add to the overall positive experience, although some guests have mentioned that the pool can be quite cold and occasionally not properly maintained.
Dining at the hotel is a standout feature with guests enjoying delicious and homemade-style food at the onsite restaurant. Breakfast, in particular, is praised for its variety and taste, although some improvements in service speed and food temperature could be made.
The staff's warm and attentive demeanor significantly enhances the guest experience with particular commendations for the reception team and bellboys who ensure a smooth and welcoming stay. Parking is generally spacious and convenient, though the valet service and gate access process could be improved for greater ease of use.
Overall, Best Western Plus Santa Cecilia Pachuca is highly regarded for its strategic location, exemplary cleanliness, comfortable rooms, delightful dining options and exceptional staff, making it a preferred choice for visitors to the city.
Family Friendly Hotel
Recognized as a family-friendly hotel with consistently high guest reviews, indicating a positive experience for visitors, including families.
Hotel with Swimming Pool
The hotel offers a comfortable and clean pool environment. The combination of the pool and gym is highlighted positively, suggesting a well-rounded amenity offering.
Outdoor Pool
Business Hotel
This hotel combines luxury and business needs, located in the commercial and financial center. It offers a business and meeting center free of charge to guests, along with meeting facilities, banquet facilities, and catering services. Free local and long-distance calls are included.
Hotel with Parking
Best Western Plus Santa Cecilia Pachuca offers free private parking on-site without a reservation, and also provides valet parking. This guarantees easy and secure parking options.
Accessible Hotel
The hotel features "Disability Access" rooms that come with private bathrooms including showers. Wheelchair access is available in the common and public areas of the hotel.
Hotel with Gym
This hotel offers a complimentary exercise facility open from 5 a.m. to 11 p.m. It also provides weight lifting equipment, an outdoor pool, and a hot tub for guests.
4-Star Hotel
This hotel is highly rated, offering wonderful accommodations and garnering positive reviews. It features a fitness center and is known for good service.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Outdoor Pool
Guest Reviews
Best Western Plus Santa Cecilia Pachuca is highly praised for its excellent location, conveniently situated near the historic center. Guests appreciate its proximity to a shopping area that offers everything from malls and restaurants to cinemas. The central positioning makes it easy to access various parts of the city, enhancing the overall experience for visitors.
The hotel is noted for being very clean with comfortable rooms and delightful beds, offering a restful stay. Spacious parking adds to the convenience for those traveling by car. Guests also highlight the friendly and attentive staff, who contribute to a positive and welcoming environment.
In addition to its strategic location, the hotel boasts good facilities and top-notch food at the onsite restaurant. Its super central position ensures that everything guests might need is within easy reach, making it a preferred choice for both leisure and business travelers.
Guests at Best Western Plus Santa Cecilia Pachuca generally have positive experiences with the hotel's breakfast. The food offered in the restaurant is described as delicious and luxurious with particular praise for the chocolate, strawberry and vanilla milkshakes. Many reviewers noted that the breakfast is very good, tasty and reasonably priced, making it a good value for what you pay. The service provided by the staff is often highlighted as warm and attentive, contributing to a pleasant dining experience.
However, there are a few areas that could be improved. There were mentions of slow service on occasion and while the breakfast was good, some guests found it lukewarm. Overall, the breakfast seems to be a strong point of the hotel with excellent food options and attentive service making it a worthwhile part of the guest experience.
The restaurant at Best Western Plus Santa Cecilia Pachuca receives high praise for its delicious and homemade-style food, often highlighted by guests as a standout feature of their stay. The quality and taste of the dishes are frequently commended, making it a highly recommended dining option. Guests also appreciate the good attention from the staff and the overall service provided. While the food is generally described as very good and delicious, there are occasional mentions of it taking a long time to be served. Despite this, the price-quality-service ratio seems to be well-balanced, making the restaurant a satisfying experience for most visitors.
The rooms at Best Western Plus Santa Cecilia Pachuca have garnered praise for their comfort and cleanliness. Guests have consistently commented on the super clean and spacious accommodations with many highlighting the comfort of the beds and pillows. The rooms are described as very comfortable with excellent facilities that enhance the overall stay. The spaciousness of the rooms is a recurring theme, ensuring guests enjoy ample space to relax. Superb service and kind staff add to the positive experience. While most reviews are overwhelmingly positive, mentioning clean and comfortable rooms, one review did note an issue with a mattress that had bugs. Despite this isolated incident, the majority of feedback emphasizes excellent room conditions and a satisfying stay.
Travelers frequently highlight the exceptional comfort of the beds at Best Western Plus Santa Cecilia Pachuca. Guests consistently mention the cleanliness and spaciousness of the beds, often pairing them with praise for the cozy pillows. Many describe the beds as "super comfortable" and "delightful," noting that the combination of these comfortable beds and the room's blackout curtains ensures a restful night's sleep. While the majority of the feedback is positive, there is a remark that the beds might seem small for two people. Nevertheless, the overall sentiment leans overwhelmingly towards satisfaction with the bedding quality, enhancing the overall stay experience.
Best Western Plus Santa Cecilia Pachuca stands out for its exemplary cleanliness and well-maintained facilities, consistently praised by guests. The hotel is noted to be very clean with meticulous attention to every detail ensuring guest comfort. The housekeeping staff is appreciated for keeping everything impeccable. Guests find the rooms and communal areas, including the gym and pool, spotlessly clean and spacious. The beds and pillows contribute to a comfortable stay and despite being a relatively new establishment, the hotel's hygiene standards are extraordinary. While the hotel generally receives high marks for cleanliness, one review did note a dirty window in a room. Nonetheless, the overall feedback highlights a consistently clean, safe and pleasant experience with attentive staff complementing the pristine environment.
The atmosphere at Best Western Plus Santa Cecilia Pachuca is distinctly marked by its exceptional staff. Reviews consistently highlight the staff's friendly and warm demeanor with guests frequently noting their attentiveness and helpfulness. The reception team, in particular, receives commendations for their great attitude and immediate responses, ensuring a smooth check-in experience. The bellboys also leave a positive impression with their attentiveness. Across various points of contact within the hotel, the service is described as excellent and efficient, which adds to the overall comfort of the stay. The staff's kindness and accommodating nature make guests feel welcome from the moment they arrive. Overall, the consistently positive attention from the staff significantly enhances the experience at this hotel.
The pool at Best Western Plus Santa Cecilia Pachuca has received mixed feedback from guests. Many appreciated the wonderful, comfortable and clean pool environment. The combination of the pool and gym was highlighted positively, suggesting a well-rounded amenity offering. However, a recurring theme in the reviews is the temperature of the water, which many found to be uncomfortably cold. Several guests commented on the lack of a heater, mentioning that the pool water was freezing, too cold for swimming and even icy at times. The Jacuzzi pool also faced similar critiques regarding temperature. Some reviews mentioned issues with cleanliness and functionality, noting that the big pool was not working properly or appeared neglected and the small pool or Jacuzzi was described as very dirty. Overall, while the pool is appreciated for its design and comfort, improvements in water heating and maintenance could significantly enhance the guest experience.
The parking situation at Best Western Plus Santa Cecilia Pachuca is generally spacious and provides ample room for vehicles, which is appreciated by guests. The hotel’s location is particularly convenient, being near restaurants and shopping centers. The valet parking service is a noted feature, although guests need to rely on it since accessing the parking lot independently can be cumbersome. Specifically, the gate lifting process demands improvement; guests often have to walk to reception to request entry and the time it takes to open the gate could be streamlined with a room key system. Despite this, the valet service and bellboy assistance are valuable amenities. However, the expressway in front of the hotel lacks a proper crossing, posing a potential inconvenience.
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Location
The hotel is noted for being very clean with comfortable rooms and delightful beds, offering a restful stay. Spacious parking adds to the convenience for those traveling by car. Guests also highlight the friendly and attentive staff, who contribute to a positive and welcoming environment.
In addition to its strategic location, the hotel boasts good facilities and top-notch food at the onsite restaurant. Its super central position ensures that everything guests might need is within easy reach, making it a preferred choice for both leisure and business travelers.
Breakfast
However, there are a few areas that could be improved. There were mentions of slow service on occasion and while the breakfast was good, some guests found it lukewarm. Overall, the breakfast seems to be a strong point of the hotel with excellent food options and attentive service making it a worthwhile part of the guest experience.
Dinner
Rooms
Beds
Cleanliness
Staff
Pool
Parking
Yes, Best Western Plus Santa Cecilia Pachuca has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Plus Santa Cecilia Pachuca.
No, Best Western Plus Santa Cecilia Pachuca doesn't allow dogs.
Yes, parking facilities are available at Best Western Plus Santa Cecilia Pachuca.
Yes, Best Western Plus Santa Cecilia Pachuca has a gym.
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