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Summary of reviewsCabañas Kin Balam Palenque offers a unique retreat nestled in the heart of the Mexican jungle, perfect for those looking to explore the Palenque ruins and enjoy a tranquil, natural setting. Located just steps away from the archaeological site, the hotel's strategic position and accessibility via colectivos provide a convenient base for visitors. The serene ambiance is highlighted by the lush jungle surroundings, well-maintained gardens and the presence of wildlife like howler monkeys, creating an extraordinary atmosphere for guests.
The breakfast experience at Cabañas Kin Balam Palenque is marked by convenience and variety with a decent range of options available at the on-site restaurant. The food, which many guests find delicious and fairly priced, offers a good start to the day, though some feel the quality and value could be improved.
Dinner at the on-site restaurant also provides a mixed experience. While many guests enjoy the ambiance, live music and variety of meals, criticism often focuses on the slow service and occasional issues with the food quality. Those seeking authentic Mexican cuisine or more affordable options sometimes venture to nearby eateries.
The rustic cabins, surrounded by natural beauty, offer a cozy and unique stay. Cleanliness is a standout feature with rooms, bathrooms and common areas generally well-maintained. However, the compact size and limited storage in the rooms can be a challenge. Shared amenities are usually clean but can feel crowded and insufficient for some.
The hotel staff generally receives positive feedback for their friendliness and helpfulness, significantly enhancing the guest experience. Instances of inconsistency in customer service do exist, but exceptional efforts are often noted and appreciated.
Guests report mixed experiences with the free wifi; it tends to be more reliable around communal areas such as the pool. The pool itself is a nice feature, providing a refreshing escape amidst the jungle setting, though some concerns about its maintenance and size have been raised.
Secure parking and convenient transportation options further add to the appeal of Cabañas Kin Balam Palenque. The adjacent colectivo taxi stop makes accessing local attractions easy, complementing the secure and hassle-free parking facilities.
In summary, Cabañas Kin Balam Palenque offers a memorable stay with its prime location, charming rustic cabins, high standards of cleanliness and helpful staff. While there are areas for improvement, particularly in dining services and room sizes, the overall experience is positive, providing a serene and convenient base for exploring one of Mexico's historic gems. Show more
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Holiday Park with Swimming Pool
This accommodation offers well-kept grounds and a refreshing pool. It is nestled amidst lush greenery, providing a relaxing environment.
Indoor Pool
Holiday Park with Parking
Cabañas Kin Balam Palenque provides free parking on site, including private parking options. This makes it easy and free for guests to park their vehicles.
Holiday Park with Indoor Pool
This property offers a year-round indoor swimming pool and a spa and wellness center, allowing for both active swimming and relaxation. The pool area is noted for its pleasant ambiance.
Room Types
Double Room with Private BathroomOffering garden views, this room has a fan and a private bathroom.
Double Room with Shared BathroomOffering garden views, this room has a fan and access to a shared bathroom.
Triple Room with Private BathroomOffering garden views, this room has a fan and a private bathroom.
Bunk Bed in Mixed Dormitory RoomThis bed in dormitory has a patio.
Economy Triple Room with Shared BathroomGuests can benefit from a terrace and a patio. The unit offers 2 beds.
Quadruple Room with Private BathroomProviding free toiletries, this quadruple room includes a private bathroom with a shower. Guests can benefit from a terrace and a patio. The unit offers 2 beds.
Family Room with Private BathroomThe family room features air conditioning, a safe deposit box, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 3 beds.
Quadruple Room with Shared BathroomThis quadruple room features a shared bathroom and a safe deposit box. Guests can benefit from a patio and an outdoor dining area. The unit offers 4 beds.
Budget Triple RoomThis triple room offers a private bathroom, and a safe deposit box. Guests can enjoy a terrace and a patio. The unit offers 2 beds.
Bed in 6-Bed Mixed Dormitory RoomRooms are 20 square metres.
Queen RoomThe double room provides air conditioning, a safe deposit box, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Standard Double Room with FanThis double room features a shared bathroom and a safe deposit box. Guests can benefit from a terrace and a patio. The unit offers 1 bed.
Economy Twin RoomThis twin room is air-conditioned and has a shared bathroom, a safe deposit box and a patio. The unit has 2 beds.
Double Room with Two Double BedsThe twin room features air conditioning, a safe deposit box, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.
Guest Reviews
8.4
Very Good
Location
Nestled in the heart of the Mexican jungle, Cabañas Kin Balam Palenque boasts an unrivaled location perfect for exploring the renowned Palenque ruins. The hotel is strategically placed just steps away from the archaeological site, making it incredibly convenient for visitors who want quick access to the ancient Mayan ruins. This accessibility is enhanced by the availability of colectivos, which stop right in front of the hotel and offer easy routes to both the ruins and the nearby town.
The ambiance of Cabañas Kin Balam is deeply rooted in its lush, natural surroundings. The hotel is enveloped by the jungle, creating a serene oasis where guests can revel in the sounds of wildlife, including the distinctive calls of howler monkeys. The beautifully maintained gardens and natural environment offer a tranquil retreat, allowing visitors to experience total immersion in nature.
In addition to its proximity to the archaeological zone, the location is perfect for those who appreciate a serene, natural setting away from the city's hustle and bustle. Many guests have highlighted the stunning beauty of the location, describing it as dreamlike, magical and an extraordinary setting right at the edge of the national park.
Whether it's the convenience of walking to the ruins, the blissful tranquility of the jungle surroundings or the top-notch facilities and service, Cabañas Kin Balam Palenque promises an exceptional stay for those eager to explore one of Mexico's most historic and beautiful regions.
Breakfast
Cabañas Kin Balam Palenque offers a convenient and varying breakfast experience with many guests noting the availability of good food at the hotel's on-site restaurant. The breakfast selection is generally considered decent to great with options that are well-served and relatively inexpensive, such as a 139 pesos American breakfast. Some guests appreciated the delicious and varied choices available, highlighting them as a strong point of their stay.
However, there are mixed reviews regarding the overall value and quality. While some found the breakfast reasonably priced and the dining experience enjoyable, others mentioned that the breakfast was mediocre and suggested that it could be improved. The absence of breakfast inclusion in the room rate was noted by some, who felt it should be included, though it is available for purchase at the restaurant.
Service speed can occasionally be slow and prices might seem higher compared to other local options, particularly for breakfast. Despite this, many guests found having breakfast at the hotel to be convenient, especially when considering the availability of packages for those needing to eat on the go.
Overall, breakfast at Cabañas Kin Balam Palenque receives a mix of appreciation for its quality and offerings, tempered by occasional criticism regarding value and service speed.
Dinner
At Cabañas Kin Balam Palenque, the on-site restaurant offers a mixed dining experience, blending convenience with a diverse menu available throughout the day. Many guests praised the delicious food, often highlighting specific dishes, including vegetarian options. The ambiance of the restaurant was noted as pleasant, sometimes featuring live music, which added to the overall dining atmosphere. Prices were considered fair by some, while others found them a bit steep, especially given the quality of the food.
Several reviews remarked on the variety and availability of meals and drinks, which contributed positively to their stay. However, the service was repeatedly mentioned as slow and a number of guests were dissatisfied with the overall food quality, describing it as mediocre or not particularly tasty. Conversely, others found the meals to be enjoyable and aptly priced.
For guests seeking more authentic Mexican dishes or better pricing, venturing across the street was suggested as a viable alternative. Additionally, the restaurant's policies, such as mandatory service fees or unexpected closures for fumigation, were frustrating for some.
In summary, while the restaurant at Cabañas Kin Balam Palenque provides a convenient and at times delicious dining option, experiences vary widely with certain guests opting for alternatives nearby due to concerns over price, quality and slow service.
Rooms
Cabañas Kin Balam Palenque offers a unique blend of rustic charm and natural beauty, situated on the edge of the lush jungle. The wooden cabins are quaint and surrounded by nature, providing a serene atmosphere where one might wake up to the sounds of howler monkeys. Each cabin is simple yet functional with features like fans, cozy beds and private showers in some rooms. The rooms are kept remarkably clean and the daily upkeep ensures a tidy living space.
Despite the natural setting and charming design, the accommodations are notably small, often described as cramped and lacking storage space. This can be particularly challenging in dorm-style rooms or when more than two people share a cabin. Some rooms, while equipped with large windows and balconies, suffer from issues like insufficient air conditioning and inadequate privacy due to see-through curtains and improperly closing doors.
The shared amenities, including showers and toilets, are generally clean but may fall short of expectations for some guests, especially given the relatively high price. The small dorms and shared kitchens can feel overcrowded and additional charges for facilities like the pool can be an inconvenience.
For those seeking a comfortable, no-frills accommodation with a touch of adventure, Cabañas Kin Balam Palenque could be a quaint and memorable stay. However, potential guests should be prepared for the compact size of the rooms and the basic nature of the facilities, which may not fully align with the advertised images.
Beds
The beds at Cabañas Kin Balam Palenque receive a mix of favorable and critical feedback from guests. On the positive side, the accommodation boasts a variety of bed types, including comfortable king-size beds, queen-size beds and very large double beds. Travelers often highlight the overall comfort, mentioning that beds are generally comfortable and the cabins are well-equipped with insect protection and fans, enhancing the sleeping experience in the hot and humid climate. Some guests praise the beauty and elegance of the beds, noting that the mattresses are good and the beds in shared dorms are particularly great.
However, there are some less favorable comments. Double beds have been reported as small and unstable, making it uncomfortable for two people to sleep together. Beds can feel cramped and are sometimes too close together in dormitory settings. Issues such as musty smells, dampness during heavy rain and beds not being properly cleaned have also been noted. Furthermore, some guests find the sleeping arrangements somewhat unusual, such as double beds in six-bed dormitories and bunk bed mattresses that tend to sink. Despite these drawbacks, many guests still find the beds sufficient and the overall experience positive.
Cleanliness
Cabañas Kin Balam Palenque boasts a consistently high standard of cleanliness, which guests frequently praise. The cabins, dormitories and shared bathrooms are regularly maintained, creating an environment that travelers describe as very clean and well-organized. The site is noted for its excellent hygiene standards with specific mentions of immaculate bathrooms and clean showers.
While the grounds and common areas are generally very tidy, there are occasional reports of less satisfactory conditions, such as an unclean communal kitchen and basic furnishings that don't meet guests' expectations for the price. The pool, although appreciated for its regular maintenance, has been criticized for occasional lapses in cleanliness. Despite these outliers, the overwhelming sentiment is positive regarding the general upkeep and cleanliness of the facilities.
The grounds are beautifully maintained with vegetation and garden areas being kept in pristine condition. Clean towels, comfy clean rooms and pillows further enhance the experience, ensuring guests' comfort. Overall, Cabañas Kin Balam Palenque is recognized for its cleanliness, peaceful atmosphere and natural surroundings, making it a pleasant stay for most travelers.
Staff
The guest reviews of Cabañas Kin Balam Palenque highlight a generally positive impression of the hotel staff. Many guests describe the staff as friendly, kind and helpful with mentions of great service and attentive, supportive assistance being frequent. The reception and restaurant staff are particularly noted for their welcoming demeanor and organizational skills. Several reviews applaud the helpfulness of certain staff members like Nestor, Benlilli and Guadalupe. The English-speaking staff at the hotel has also been commended, making communication smoother for international visitors.
However, some reviews point to inconsistencies in customer service, citing instances of rudeness, indifference and lack of helpfulness from some staff members. Despite these occasional negative experiences, the majority of the guests appreciate the staff's cheerful and helpful nature. Exceptional efforts by the staff in handling specific situations, such as safety concerns and accommodating reservations, have been highlighted as well.
Overall, the staff at Cabañas Kin Balam Palenque is largely seen as friendly and helpful, contributing positively to the guest experience, although there are opportunities for improvement in ensuring consistent service quality across the board.
Wi-Fi
When staying at Cabañas Kin Balam Palenque, guests can expect a mix of experiences with the wifi service. While some guests reported having a strong and fast internet connection, especially in the cabins and most other places, others found it to be sporadic or non-existent, particularly in certain bungalows or less central locations. For those who need consistent connectivity, it seems the best signals are near communal areas like the main pool. Although some visitors found the system complicated or reported weak signals, the general consensus is that the wifi is good with several reviews praising it as very good or excellent. Notably, there is a mention of a fee to use the wifi if not staying overnight and some guests had to pay 40 pesos for access. Overall, the wifi at Cabañas Kin Balam Palenque appears to have diverse ratings but leans towards a positive experience in terms of connectivity around the main areas.
Pool
Cabañas Kin Balam Palenque's pool area offers a mixed experience but generally receives positive feedback. The pool environment is frequently described as nice, pleasant and perfect for relaxation, especially with the availability of cozy hammocks and sunbeds. Many guests found the pool to be refreshing, particularly in the heat and praised its cleanliness and maintenance. The addition of a pool bar and the scenic setting in lush tropical gardens enhances the overall experience.
However, some guests noted that the pool is relatively small, sometimes overcrowded and occasionally cloudy or dirty. Issues such as sharp tiles and excessive chlorine were also mentioned. Despite these drawbacks, the pool's presence and the surrounding facilities are often considered a valuable and enjoyable aspect of their stay at the resort.
Parking
Cabañas Kin Balam Palenque offers a variety of positive aspects regarding parking and transportation for its guests. The general consensus is that the areas are clean and the cabins are nice, enhancing the overall experience. The hotel's parking facilities are described as secure and convenient with several mentions of being adjacent to the hotel and offering indoor parking options. This safety is further ensured by the on-site security.
Guests frequently appreciated the presence of a collective taxi stop right in front of the hotel, which provides an easy and quick connection to the nearby ruins. This convenient transport option complements the secure parking lot, making it easier for guests to explore Palenque and its surrounding attractions. Moreover, taking a taxi to the ADO bus station is straightforward and affordable, typically costing around 100 pesos.
Overall, the parking and transportation amenities at Cabañas Kin Balam Palenque significantly contribute to a hassle-free and enjoyable stay, particularly for those wishing to explore the area by car or taxi.
Yes, Cabañas Kin Balam Palenque has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Cabañas Kin Balam Palenque.
No, Cabañas Kin Balam Palenque doesn't allow dogs.
Yes, parking facilities are available at Cabañas Kin Balam Palenque.
No, Cabañas Kin Balam Palenque doesn't have a gym.