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Hotel Cortese

Palermo , Via Scarparelli 16 (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Cortese offers an exceptional location in the heart of Palermo, strategically positioned near the bustling Ballarò market and major transport hubs. This allows guests easy exploration of the city's vibrant historical center and renowned attractions, while also maintaining a peaceful atmosphere for restful stays. Guests appreciate this balance between excitement and tranquility, making the hotel an ideal choice for those looking to immerse themselves in Palermo's charm.

The hotel provides a traditional Italian breakfast, primarily consisting of croissants, bread, coffee, and sweet pastries. While some guests praise the freshness and quality of the offerings, others suggest a need for more variety, including savory alternatives and fresh vegetables. The coffee receives mixed reviews, with some satisfaction and occasional issues noted with the vending machine. Despite its simplicity, the breakfast is often considered adequate, enhanced by its inclusion in the stay and served in a cozy terrace environment.

Rooms are frequently highlighted for their cleanliness, thanks to daily cleaning services, and their tasteful furnishings blending modern refurbishments with vintage decor. While the rooms are cozy and comfortable, they are somewhat compact, with smaller showers and occasional water pressure issues noted. Noise from inside and outside can be disruptive for some guests. Nevertheless, the hotel's cleanliness standards are highly praised, contributing to its reputation as a clean and tranquil retreat.

The staff at Hotel Cortese are recognized for their exceptional friendliness and helpfulness, creating a warm and welcoming environment. The owners are particularly noted for their kindness and presence, enhancing the familial atmosphere. Efforts to communicate effectively and offer advice are appreciated, contributing to excellent service and overall positive guest experiences.

Wi-Fi services at the hotel receive mixed reactions. While some guests find the connectivity functional and accessible in certain areas like their rooms, others experience challenges with reliability and speed, often requiring usage in common spaces. Enhancing the Wi-Fi could significantly improve the guest experience.

Bed comfort at Hotel Cortese receives varied feedback. While some guests find the beds satisfactory, others express issues with the mattresses, which are sometimes deemed too hard or soft, causing discomfort and restless nights. Old spring mattresses and low pillows add to this discomfort. An upgrade to the bedding could enhance guest satisfaction in this area.

Overall, Hotel Cortese stands out for its prime location, cleanliness, and welcoming staff, offering a practical and pleasant stay in Palermo's old town. With improvements in areas like breakfast variety, Wi-Fi reliability, and mattress comfort, the hotel has the potential to elevate the guest experience even further.
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Room Types

Double or Twin Room with Private Bathroom Features a flat-screen TV, en suite bathroom and air conditioning. Please specify bed preference when booking.

Triple Room with Private Bathroom Features a flat-screen TV, an en suite bathroom and air conditioning.

Single Room Features a flat-screen TV, an en suite bathroom and air conditioning.

Deluxe Single Room Providing free toiletries, this single room includes a private bathroom with a shower, a bidet and a hairdryer. This single room is air-conditioned and features a flat-screen TV, a tiled floor and heating. The unit offers 1 bed.

About Hotel Cortese

License: 19082053A407911, IT082053A1568QNIHC

Guest Reviews

7.7

Good

Location

Nestled in the heart of Palermo, Hotel Cortese boasts an exceptional location that provides a perfect base for exploring the city's vibrant historical center. The hotel is strategically positioned just steps away from the bustling Ballarò market, offering guests an authentic taste of local life amidst lively streets and rich cultural surroundings. The convenience of its location allows easy, foot-friendly access to Palermo's renowned attractions, historic sites, and the main commercial areas, appealing greatly to travelers looking to immerse themselves in the city's charm. Despite its centrality, guests appreciate the tranquility it offers, allowing for a restful stay after a day of sightseeing. This balance of excitement and peace makes Hotel Cortese an ideal choice for both leisure and discovery. Furthermore, its proximity to major transport hubs, like the train and bus stations, ensures that getting around is straightforward, and visitors can effortlessly explore beyond the heart of the city.

Breakfast

Hotel Cortese offers an Italian breakfast experience that receives mixed feedback from its guests, although many find aspects of it delightful. Predominantly featuring a traditional Italian breakfast, guests can expect a simple spread of croissants, bread, coffee, and sweet pastries. While some guests praise the freshness of the food, particularly noting the hot drinks and warm, satisfying croissants, others find the options limited and lacking in variety, craving more substantial or savory choices and expressing a desire for vegetables or non-sweet alternatives. The coffee is generally well-received, though some have noted issues with the vending machine. Despite its simplicity, the breakfast is often described as adequate to start the day, with quality products that are typically Italian in nature. The breakfast is included in the stay, and the cozy terrace environment adds to the overall appeal for many guests. However, there is room for improvement to meet more diverse tastes, with suggestions for variety and enhancements to enrich the breakfast experience.

Rooms

Hotel Cortese offers a mix of experiences when it comes to room accommodations. Guests frequently highlight the cleanliness of the rooms, with daily cleaning ensuring a tidy environment. The recent refurbishments, especially in the bathrooms, have been well-received, with most rooms featuring new, tasteful decor alongside vintage furniture. Comfort is another noted feature, with many finding the rooms cozy and inviting, albeit on the smaller side.

Despite the positives, some areas for improvement have been pointed out by guests. The size of the showers and bathrooms is often described as compact, with water pressure issues noted by a few visitors. Additionally, while air conditioning is available, it may not always cool the rooms effectively. The building’s age is apparent, and some find the ambiance a bit dated, though this does not overshadow its charming character.

The hotel's proximity to the city center is appreciated, making it a practical choice for travelers. However, noise from both inside and outside can sometimes be disruptive. Overall, Hotel Cortese provides a basic yet comfortable stay, balancing between vintage charm and modern refurbishments, ideal for short visits where location and cleanliness are top priorities.

Beds

When it comes to bedding at Hotel Cortese, guest feedback paints a rather varied picture. While some visitors appreciate the comfort of the beds, others express dissatisfaction with several aspects of the mattresses. Frequent comments suggest that the mattresses are either too hard or too soft, leading to discomfort and restless nights. Several reviews mention old spring mattresses that not only feel worn out but also cause discomfort due to their hard nature. Some guests note waking up with backaches, and the issue of double beds being made from two single beds adds to the discomfort. Additionally, pillows occasionally add to the discomfort by being too low. Despite these points, a few guests have found the bedding to be comfortable enough to meet their needs. Overall, while some aspects receive praise, a more consistent upgrade of mattresses might enhance the sleeping experience for guests.

Cleanliness

Hotel Cortese, nestled in the heart of the market district of the old town, garners high praise for its cleanliness and tranquility. Guests frequently note the hotel's impeccable cleanliness, with phrases like "very clean and quiet," "extremely clean," and "immaculate bathroom" often repeated. Rooms and bathrooms have been tastefully refurbished, showcasing both style and functionality.

The commitment to cleanliness extends to all areas, including shared facilities, which are well-structured and maintained. Daily cleaning ensures that the environment remains pristine and inviting. The staff's dedication to maintaining a spotless hotel is coupled with friendly and welcoming interactions, adding to the overall positive guest experience.

While the hotel enjoys a positive reputation for cleanliness, there are a few isolated mentions of minor issues, such as stained sheets and less-than-perfect towels in specific rooms. However, these instances seem to be exceptions rather than the norm, given the overwhelming recognition of the cleanliness standards upheld throughout the establishment.

In addition to cleanliness, Hotel Cortese is well-located and offers a nice range of amenities, including a good breakfast that presents decent value for money. The accommodation is both clean and well-equipped, providing a comfortable and practical stay for guests. Overall, Hotel Cortese stands out for its meticulous attention to cleanliness and its welcoming atmosphere, making it a reliable option for travelers seeking a serene and clean retreat in the old town.

Staff

Hotel Cortese has garnered praise for its exceptionally friendly and helpful staff who consistently go out of their way to assist and advise guests. Visitors laud the warm and welcoming atmosphere created by both the staff and owners, noting the attentive and courteous service provided from check-in to departure. The owners, particularly highlighted for their kindness and presence on the premises, contribute to a familial and accommodating environment. Guests appreciate the effort the team makes to communicate effectively, offering information and advice with charm and professionalism. The strategically positioned hotel allows for easy access to local attractions, enhancing the overall experience. Travelers repeatedly commend the hospitality, friendliness, and efficiency of Hotel Cortese's team, making it a favored choice for those seeking excellent service in a prime location.

Wi-Fi

Hotel Cortese guests have shared mixed experiences regarding the hotel's Wi-Fi. Many guests found the Wi-Fi to be functional and appreciated that it worked well in certain areas, like in their rooms. The availability of free Wi-Fi without needing a password was a positive point for some. However, several reviews noted issues with connectivity and usability. Some guests were unable to access Wi-Fi in their rooms, needing to use it in common spaces such as stairwells instead. Stability and security of the connection were recurring concerns, with reports of frequent disconnections and slow speeds at times. While the Wi-Fi met basic needs for some visitors, others found it challenging to rely on for planning outings or using laptops securely. Overall, enhancing the reliability and accessibility of the Wi-Fi connection could improve the experience for future travelers.

No, Hotel Cortese doesn't have any pool.

No, a spa isn't available at Hotel Cortese.

No, Hotel Cortese doesn't allow dogs.

No, parking facilities aren't available at Hotel Cortese.

No, Hotel Cortese doesn't have a gym.

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