Hotel Castillo

Palma del Rio 37.69473900, -5.28231800 , Portada, 47 (Show on Map)
8.2
Very Good


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Summary of reviewsHotel Castillo is highly regarded for its prime location, making it an ideal base for both leisure and business travelers. Nestled near the city center, the hotel provides easy access to key areas while maintaining a tranquil atmosphere. Guests particularly appreciate the convenience of on-site amenities, such as an all-day restaurant bar. The staff’s attentiveness and quality of service are frequently praised, contributing to a pleasant stay for various needs, whether for travelers with pets or those requiring early check-ins.

Breakfast at Hotel Castillo receives mixed reviews. Many guests find the modest offerings of coffee, bread, butter and jam to be excellent value for money, enjoying the delicious bread and generous portions at a reasonable price. However, there are repeated suggestions for improvement, especially regarding the quality and variety of the breakfast buffet. Some recommend the hotel's café as a better alternative for breakfast.

The rooms at Hotel Castillo are generally described as spacious, clean and bright, providing a serene and comfortable environment. Features like small fridges and large, comfortable beds add to the convenience. The hotel’s cozy and tastefully furnished ambiance, combined with its quiet setting, further enhances the guests' experience. While a few double rooms are noted to be on the smaller side and some minor issues like squeaky springs and an old smell have been mentioned, the overall impression remains positive.

Cleanliness is a strong point at Hotel Castillo with guests frequently noting the very clean and spacious rooms. Despite some criticisms about the dated appearance of certain areas, including the bathrooms, the prominent level of cleanliness seems to compensate for these shortcomings. The friendly and helpful staff play a crucial role in maintaining this positive atmosphere, consistently providing a welcoming experience.

Staff at Hotel Castillo are commended for their exceptional friendliness and attentiveness, often going the extra mile to ensure guests have a pleasant stay. Personal treatment by staff members, especially receptionists like Almudena, is particularly appreciated for their problem-solving approach. Overall, the service is marked by a consistently friendly and welcoming atmosphere, contributing substantially to the hotel's positive reviews.

Beds at Hotel Castillo are largely praised for their comfort with many guests highlighting the wide beds and soft pillows. Descriptions like "very comfortable" and "big" reflect a general satisfaction with the bedding quality. However, there are occasional mentions of discomfort with some guests finding the mattresses either too hard or sunken and pillows uncomfortable. While most guests enjoy restful nights, some improvements could be made regarding the consistency of mattress and pillow comfort.

In conclusion, Hotel Castillo offers a well-located, clean and friendly environment with spacious rooms and generally comfortable beds, making it a favorable choice for many travelers. Some areas such as the breakfast variety and bedding consistency could be improved, but the exceptional service and overall pleasant atmosphere make it a popular choice among visitors.
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Family Friendly Hotel

Dog Friendly Hotel

Business Hotel

Cheap Hotel

Accessible Hotel

3-Star Hotel

Room Types
Double or Twin Room This air-conditioned room is adapted for guests with reduced mobility. It includes free Wi-Fi, a TV and a private bathroom.

Single Room This air-conditioned room includes free Wi-Fi, a TV and a private bathroom.

Triple Room This air-conditioned triple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 3 beds.

Guest Reviews
8.2
Very Good
Location
Hotel Castillo is highly praised for its superb location, which guests find ideal for various purposes. Conveniently situated near the city center, the hotel is a perfect base for both leisure and business travelers, especially those attending fairs. The central but tranquil setting allows easy access to key areas while maintaining a peaceful atmosphere. Visitors appreciate the added convenience of on-site amenities, such as a restaurant bar serving food all day.

The staff's attentiveness and the quality of service also stand out, contributing to a pleasant stay. Guests find the combination of excellent location, spacious rooms, cleanliness and helpful personnel particularly appealing. Whether traveling with pets or needing an early check-in, the hotel manages to meet various needs effectively, making it a favorable choice for many.

Breakfast
Hotel Castillo offers a breakfast experience that receives mixed reviews from its guests. Many appreciate the simple, modest offerings that include coffee, bread, butter and jam, calling it excellent value for money. A specific mention was made of the breakfast being generous with delicious bread, which some guests found delightful and satisfying at a good price point.

On the other hand, there are repeated mentions that the breakfast buffet could be significantly improved. Some guests find the buffet to be of low quality and not worth the expense, recommending the hotel's café as a better alternative. The breakfast typically lacks hot items, being limited to basics such as coffee and croissants.

Overall, while the breakfast is inexpensive and meets basic expectations, those looking for a more extensive or higher quality meal might want to explore other options within the hotel or nearby.

Rooms
Hotel Castillo's rooms are predominantly described as spacious, tidy and bright, providing guests with a comfortable and serene environment. Many visitors have praised the cleanliness and pleasant facilities, highlighting the convenience of features like small fridges. The beds receive frequent compliments for their comfort and size, ensuring a restful sleep.

The hotel itself is described as cozy, tastefully furnished and very quiet, which adds to the overall sense of comfort. However, some double bed rooms have been noted to be on the smaller side and a few guests mentioned issues like squeaky springs and an old smell, suggesting minor areas for improvement. Overall, Hotel Castillo offers spacious, clean and well-located rooms that are conducive to a comfortable stay.

Beds
Hotel Castillo's beds generally receive positive feedback from guests. Many describe the beds as comfortable with some highlighting the wide beds and soft pillows as a notable advantage. Phrases such as very comfortable and big are often used, reflecting a consistent appreciation for the bedding quality. However, there are occasional mentions of discomfort with some guests finding the mattresses not entirely comfortable, a bit sunken or quite hard. A few reviews also note that the pillows were extremely uncomfortable. While most guests seem to enjoy a good night's sleep at the hotel, there are some areas for improvement concerning the consistency of mattress and pillow comfort.

Cleanliness
Hotel Castillo consistently impresses guests with its commendable level of cleanliness. The rooms are frequently noted as being very clean and spacious, providing a proper and well-maintained environment. Guests appreciate the comfortable beds and the quiet atmosphere, ensuring good privacy and a restful stay.

Despite some criticisms regarding the dated appearance of the hotel and its bathrooms, the overall cleanliness seems to compensate for these shortcomings. While some guests have found the beds uncomfortable and the bedding outdated, others have expressed satisfaction with their stay and mentioned they would gladly return.

The hotel staff also contribute to creating a positive experience with their friendliness. The combination of cleanliness, spacious rooms and attentive service seems to create a welcoming atmosphere at Hotel Castillo, even if some modernization would enhance the overall experience.

Staff
At Hotel Castillo, the staff stands out for their exceptional friendliness and attentiveness. Guests frequently highlight the warm and hospitable nature of the team, describing them as always willing to go the extra mile. The staff, from the cleaners to the waiters, are recognized for their friendliness and helpfulness. Personal treatment by staff members, especially receptionists like Almudena, received particular praise for their attentive and problem-solving approach. The overall customer care, along with the dedicated attention in the restaurant, contributes to a very positive experience for the guests. Despite a few suggestions for improvement at the reception, the consensus remains that the service is very good, marked by a consistently friendly and welcoming atmosphere.


No, Hotel Castillo doesn't have any pool.

No, a spa isn't available at Hotel Castillo.

Yes, Hotel Castillo welcomes dogs.

No, parking facilities aren't available at Hotel Castillo.

No, Hotel Castillo doesn't have a gym.

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