Villa Molek's staff is known for their exceptional hospitality and personal care towards every guest. Guests have praised the staff for their friendliness, helpfulness and accommodating nature. The owners, Kak Su and Peter, are also mentioned as being very welcoming and accommodating, ensuring guests feel at home. The manager, Rosli, is described as being exceptional and going out of his way to make guests' stays memorable. The staff is charming, professional and always willing to help with advice, recommendations or requests. The hotel is also praised for its safety measures and responsible staff. Overall, guests have been very pleased with the staff at Villa Molek, describing them as welcoming, friendly, hospitable and attentive to detail.