The Barony Castle Hotel boasts a superb team of staff with guests consistently impressed with their friendliness, efficiency and professionalism. Most reviewers describe the staff as lovely, helpful and welcoming with many standout mentions of specific staff members who went above and beyond to ensure guests had a great stay. However, a few negative comments were made, mostly about specific individuals who were unhelpful or disengaged, but these were in the minority. Overall, guests highly commend the bar and restaurant staff, who are described as efficient, polite and welcoming. Additionally, the reception staff receives many mentions for their excellent service with Sophie being singled out as a fantastic member of the team. Despite some fluctuations in service quality, the vast majority of guests felt the staff were a standout feature of the hotel.
