Candlewood Suites - Lancaster West by IHG, enjoys a highly favorable location right off Route 30, offering easy access to various dining options, stores and a shopping mall. The hotel’s central positioning near venues like a sports complex makes it an ideal choice for guests attending events, as well as for families and travelers with pets. Its convenience extends to business travelers with late check-in and proximity to essential services like gas stations and eateries, significantly enhancing the guest experience.
The hotel does not offer a traditional breakfast service, but the fully-equipped kitchens in the rooms allow guests to prepare their own meals, balancing the lack of breakfast options with practical in-room cooking facilities.
Rooms at Candlewood Suites - Lancaster West are consistently highlighted for their cleanliness, spaciousness and well-equipped amenities. Guests frequently describe the rooms as large, amazing and very nice with full kitchens or kitchenettes adding a homelike feel. Comfort is enhanced by large tables with chairs and full-size refrigerators, though some guests needed time to adjust to the mattresses. The quiet environment and prime location contribute to a consistently positive stay.
Cleanliness is generally a strong attribute of the hotel with many guests appreciating the well-maintained facilities and clean rooms. While there are occasional comments about inconsistent cleaning standards, the overall guest sentiment is overwhelmingly positive. The courteous staff further enhances the hotel's appeal by maintaining a welcoming atmosphere and addressing cleanliness and maintenance promptly.
The staff at Candlewood Suites - Lancaster West earn high marks for their friendly, accommodating and helpful demeanor. Most guests point out the extremely nice and supportive front desk team, making for smooth check-ins and an enjoyable stay. Although there are rare exceptions, the overall impression of the staff is one of warmth and efficiency.
In summary, Candlewood Suites - Lancaster West by IHG, delivers a positive guest experience through its strategic location, well-equipped and clean rooms and notably friendly staff, making it a favored choice for a variety of travelers.
Holiday Inn Lancaster by IHG is an ideal place for a family vacation. The hotel boasts an inviting indoor pool for kids to have fun and a gym overlooking it for parents to work out. Guests loved the delicious breakfast that is hassle-free and the hotel's attractive room rates make it an affordable option for families on a budget. However, a few visitors complained of the long wait to change rooms and potential door collisions. Others have mentioned that the staff was unfriendly towards children from traveling basketball teams. Despite the minor downsides, the hotel is still an enjoyable place to stay, perfect for family trips or a child's birthday celebration.
Comfort Inn Lancaster County is praised for its favorable location, offering convenient access to local attractions and the Spooky Nook Sports complex, making it ideal for sports enthusiasts and event attendees. The slightly secluded setting provides a peaceful retreat while still being accessible, which is a strong point noted by visitors. Guests enjoy a generally positive breakfast experience, with its complimentary offerings contributing to a satisfying start, despite some calls for more variety.
Rooms are generally clean and comfortable with spaciousness and updated features, although there are occasional concerns about maintenance and odors. Despite these issues, many find the rooms satisfactory for rest and relaxation. The cleanliness of the hotel is a concern, with reports of musty smells, unclean rooms, and outdated facilities impacting some guests' experience, overshadowed by less frequent positive notes on cleanliness.
The staff consistently earn praise for their friendly and accommodating demeanor, particularly Lisa Marie at the front desk, enhancing the overall guest experience. The indoor pool is a highlight, especially for families and children, but it faces criticism regarding cleanliness and operational issues. Despite the potential for a delightful experience, maintenance improvements are necessary to elevate its appeal.
The beds receive mixed reviews, with some guests enjoying the comfort and excellent pillows, while others report discomfort and issues like squeaky beds. Overall, the Comfort Inn Lancaster County presents itself as a strategically positioned retreat with a friendly staff and satisfactory amenities, although certain areas require attention to improve the guest experience.