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Summary of reviewsMercure Hotel Pforzheim is a well-regarded hotel that excels particularly in several key areas, making it a popular choice for a diverse range of travelers. One of its major strengths is its strategic location near the A8 highway, providing easy access to guests journeying to southern destinations such as Italy and Austria. Proximity to major transit routes, shops, dining options and industrial areas also adds to its convenience, catering effectively to both leisure and business travelers. Despite its location in a busy industrial area, it maintains a quiet environment conducive to a restful stay.
The hotel's breakfast offerings are another highlight with a rich, well-cared-for buffet featuring a wide selection of high-quality items, including lactose-free and gluten-free options. Guests often enjoy the breakfast room's beautiful views from the 6th floor, enhancing their dining experience despite some finding the €16 price tag a bit steep. The hotel’s dining experience is further complemented by a connected Italian restaurant that receives consistent praise for its cozy atmosphere, generous portions and reasonable prices.
Comfort is generally well-assured with clean, spacious rooms that cater well to families and children. Many rooms feature balconies and some even include small kitchens, adding a layer of convenience. However, certain rooms have been noted to suffer from noise related to their proximity to a gas station and there are areas that would benefit from renovation. Cleanliness, although praised, occasionally falls short in specific areas, calling for more meticulous cleaning efforts.
One of the standout features of the hotel is its staff, who are frequently commended for their friendliness, efficiency and professionalism. The level of service provided by the reception, housekeeping and breakfast room staff significantly enhances the overall guest experience.
The hotel’s free WiFi service is generally reliable and fast with only occasional reports of connectivity issues. Parking options include a secure underground garage, which is highly valued for its convenience and security, despite some noting that the spaces can be tight for larger vehicles.
The beds are generally comfortable and conducive to a good night's sleep, although some guests have found the mattresses too firm or worn out and there are occasional complaints about the quality of pillows.
As a three-star property, Mercure Hotel Pforzheim offers excellent value for money, meeting and sometimes exceeding guest expectations for its category. It serves well as a stopover or for short stays, particularly for those traveling on business, thanks to its functional amenities and convenient location near the autobahn and public transport.
Overall, Mercure Hotel Pforzheim provides a well-located, clean and comfortable stay with notable service, making it a commendable choice for both business and leisure travelers. Show more
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Categories
Family Friendly Hotel
This hotel is well-regarded for its family-friendly services and activities. It provides good value for money and clean rooms.
Dog Friendly Hotel
This hotel welcomes pets and is conveniently located near woodland running trails, perfect for dog walks. It offers a relaxed atmosphere for both you and your pet.
Hotel with Parking
This hotel provides a substantial underground garage with approximately 80 spaces, complemented by convenient free outdoor parking directly in front of the hotel. This ensures ample and flexible parking options for guests.
3-Star Hotel
Located in the business district, this hotel offers convenient amenities such as complimentary Wi-Fi, on-site shopping, and a bar/lounge. It also has meeting spaces available.
Business Hotel
Room Types
Studio with Balcony or Terrace and One Double BedThe studio's kitchenette, which features a refrigerator and kitchenware, is available for cooking and storing food. This studio includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit offers 1 bed.
Privilege Double Room with TerraceThis double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace. The unit has 1 bed.
Superior Double Room with BalconyThis double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit offers 1 bed.
Classic Double RoomThis double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit has 1 bed.
Superior Room with 1 Double Bed and 1 Sofa BedThis triple room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit offers 2 beds.
Classic Family Room with Two Queen BedsThis quadruple room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit offers 2 beds.
Superior Twin Room with BalconyThis double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit has 2 beds.
Classic Twin RoomThis double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit has 2 beds.
Guest Reviews
7.8
Good
Location
Mercure Hotel Pforzheim boasts a highly advantageous location for travelers seeking convenient access to major transit routes. Situated near the A8 highway, it serves as an ideal stopover for those journeying to or from Italy, Austria or other southern destinations. The hotel's prime placement near the highway makes it incredibly easy to find and provides quick access for a hassle-free overnight stay.
In addition to its strategic location, the hotel offers close proximity to various amenities, including shops and dining options, which enhance the convenience for guests. The nearby pizza place and other restaurant choices cater to diverse culinary preferences. Business travelers also find this location favorable due to its centrality in the industrial area, ensuring direct routes to various commercial establishments and clinics.
Despite being set in a busy industrial area with a bustling main road and intersections, the hotel maintains a level of quietness, allowing for a restful night's sleep. Though not in the city center, its location remains practical for transit travelers, providing efficient highway access while being sufficiently close to the city’s attractions.
For those on road trips or long journeys, Mercure Hotel Pforzheim is a well-located hub that ensures comfort and convenience without straying far from the main travel routes.
Breakfast
Mercure Hotel Pforzheim boasts a consistently impressive breakfast experience with numerous guests highlighting its extensive and varied offerings. The breakfast buffet is often described as rich, well-cared for and delicious, featuring a wide selection of meticulously presented items. Guests appreciate the great selection of food, including options such as lactose-free milk and gluten-free items, ensuring that diverse dietary needs are catered to. The breakfast room, located on the 6th floor, provides beautiful views, adding to the dining experience.
While many agree the breakfast is of high quality and worth its price, some feel that at 16€, it is on the expensive side. Additionally, a handful of reviews mention issues with the bread and eggs not always being freshly baked or warm. Nonetheless, the overall consensus is that the breakfast is very good with ample choices and attentive service. Guests frequently enjoy the replenished buffet, noting it is functional, clean and more than sufficient for starting the day.
Dinner
Mercure Hotel Pforzheim offers a convenient and enjoyable dining experience thanks to its close proximity to various restaurants, particularly Italian ones. Guests frequently highlight the excellent quality of food available at the Italian restaurant directly connected to the hotel, praising its cozy atmosphere and delicious dishes, including pizza and pasta. Many have found the portions to be generous and the prices reasonable. The restaurant's direct access via an internal door and its practical location add to the ease of dining.
Additionally, diners appreciate the helpfulness and friendliness of the staff. The pizzeria affiliated with the hotel consistently receives accolades for its wonderful cuisine. For those looking for more variety, there is a wide array of dining options nearby, including fast food and other local choices.
While some note that the restaurant may not be ideal for vegetarians and could offer more fresh vegetables, the overall sentiment is one of satisfaction with the food and the convenience it brings to their stay. The beer garden and bar options inside the complex further complement the dining experience. Overall, the dining scene at Mercure Hotel Pforzheim seems to be a significant plus for guests.
Rooms
Mercure Hotel Pforzheim offers rooms that are generally clean, spacious and comfortable, aligning well with the standard expectations of a hotel in its category. While the decor may feel slightly dated, the rooms are described as well-maintained and functional, often featuring modern furnishings and cozy beds. Guests appreciate the ample space with many rooms including balconies and some even having small kitchens, adding a touch of convenience.
However, there are notable areas for improvement. Several rooms suffer from noise, especially those located near the adjacent gas station, affecting the quality of sleep for some guests. The hotel's older rooms show signs of wear and require renovation with complaints about outdated carpets, small bathrooms and broken fixtures being common. Air conditioning is missing in some rooms, leading to discomfort due to heat and musty or cigarette smoke odors were mentioned as issues in a few instances.
On the plus side, the staff is consistently praised for their friendly and efficient service and the parking facilities, although noted as expensive by some, are spacious. Breakfast receives positive feedback for its variety and quality, contributing to a satisfying stay for guests.
In summary, while Mercure Hotel Pforzheim offers a comfortable and clean environment with spacious rooms and good service, attention to updating the older facilities and addressing noise issues could enhance the overall guest experience.
Beds
Guests have generally found the beds at Mercure Hotel Pforzheim to be comfortable, praising their firmness and quality. Numerous reviews commend the beds as being very comfortable, cozy and good for sleep. Cleanliness is also noted as a positive aspect with beds consistently described as clean.
However, not all feedback is glowing. Some guests have found the mattresses to be overly hard or worn out, affecting their comfort. There are mentions of the beds being uncomfortably firm for some individuals and issues with pillow quality with suggestions for softer or better pillows. A few reviews point out that beds are too low or felt small, especially for double beds.
Despite these critiques, the overall sentiment leans positively towards the beds with descriptions like super comfortable, fine and excellent frequently appearing. Mercure Hotel Pforzheim can be considered a solid choice for travelers prioritizing a good night's sleep.
Cleanliness
The guest reviews of Mercure Hotel Pforzheim mostly highlight the hotel's commendable level of cleanliness and comfort. Many guests appreciated the very clean rooms, clean bathrooms and well-maintained facilities. The rooms were described as being clean and comfortable with some noting that they were tidy and offered everything needed for a pleasant stay. The cleaning staff received favorable mentions for their friendliness and the hotel itself was frequently praised as being clean and well-equipped.
However, there were consistent mentions of areas needing improvement. Several reviews indicated that some rooms smelled musty or strongly of smoke and that issues such as hair in the bathroom, stained carpets, mold in the shower and dated bathroom facilities were observed. Specific areas, such as behind curtains and under beds, occasionally lacked thorough cleaning and some guests noted dust accumulation and shower gel residue.
Overall, despite some inconsistencies, the general sentiment is that Mercure Hotel Pforzheim offers a clean and comfortable stay, but its older facilities could benefit from updates and more meticulous cleaning in certain areas.
Staff
Mercure Hotel Pforzheim has garnered a reputation for its exceptional staff, who consistently receive high praise for their friendliness and helpfulness. Guests frequently mention the warm and accommodating nature of both the reception and breakfast room staff. The guest experience is marked by quick, efficient service and a genuine sense of being welcomed. Many appreciated the proactive and professional demeanor of the staff, noting their ability to handle inquiries swiftly and capably.
The staff's attentiveness and competence were highlighted with guests specifically mentioning the positive interactions they had with various team members, including receptionists and housekeeping. The authentic hospitality extended by the staff created a pleasant atmosphere, contributing significantly to the overall enjoyment of the stay.
Despite isolated instances of less favorable encounters, the overwhelming sentiment towards the hotel's staff is one of high regard and appreciation. The consistent friendliness, professionalism and dedication of the staff leave a lasting impression, making Mercure Hotel Pforzheim a commendable choice for guests seeking attentive and accommodating service.
Wi-Fi
Mercure Hotel Pforzheim receives generally positive feedback regarding its WiFi service. Many guests highlight the hotel's great WiFi, describing it as very good, reliable and easy to access. The strong connection and broad coverage are noted as significant advantages with some reviews specifically mentioning excellent speed and super fast WiFi. Additionally, the service is free of charge, which adds to its appeal. However, not all experiences are flawless, as some guests encountered problems with access and poor connectivity with a few noting interruptions while using applications like Skype. Overall, while there are isolated issues, the majority of guests find the WiFi at Mercure Hotel Pforzheim to be of high quality and very reliable.
Parking
Mercure Hotel Pforzheim offers a variety of parking options to cater to its guests' needs with a particular emphasis on convenience and security. One standout feature is the underground parking, which is highly praised for its convenient access from the hotel, making it particularly useful in adverse weather conditions. The secured underground garage provides peace of mind for those concerned about the safety of their vehicles. The garage is spacious and well-maintained, ensuring that guests can park with ease.
Though there is an additional fee for parking in the garage, many find the price to be reasonable given the security and convenience it offers. For those looking to save on parking fees, there are ample free parking spaces available in the vicinity of the hotel, including across the street and nearby large parking lots.
On the downside, some guests have noted that the parking spaces in the underground garage can be tight, which might pose a challenge for larger vehicles. Additionally, there is no provision for Sprinter-sized vehicles or similar. Despite the charge for parking, most guests appreciate the secure parking options and the ease of access provided by the hotel's facilities.
Overall, the parking situation at Mercure Hotel Pforzheim caters to a wide array of needs and preferences, from secure, convenient underground garage spaces to ample, free alternatives nearby.
Family
Mercure Hotel Pforzheim receives favorable comments for accommodating families and children, making it a suitable choice for family stays. Many guests appreciate amenities like family rooms and extra cribs, which contribute to a relaxing and comfortable atmosphere. Despite some instances where a baby cot was not provided as expected, there are positive notes mentioning the readiness of baby cots complete with changing pads and wet wipes, demonstrating thoughtful consideration for young families.
While the hotel does not feature a dedicated children's play area, it compensates with its family-friendly environment and helpful staff. Located conveniently close to the highway, it suits short or quick stays, enabling a smooth continuation of travel plans for families on the go. Overall, the hotel is described as pet-friendly and child-friendly, making it a dependable option for those traveling with their little ones.
3 Star
Mercure Hotel Pforzheim is noted for offering excellent value for money, characterized by its three-star rating. This hotel, suitable for short stays and transiting guests, stands out as a great choice within its category. The service and amenities are described as fitting for a budget hotel, fulfilling the expectations of a typical three-star establishment.
Despite not being a high luxury option, the hotel is well-located and provides good quality accommodations. The facilities and features are consistent with what one would expect from a three-star property, aligning well with the cost. The pricing strikes a balance, being appropriate and reasonable for the services offered.
Reviews highlight that the hotel meets the basic needs satisfactorily, presenting a solid price-quality ratio. Guests have appreciated the overall value with some even suggesting that it feels like a four-star experience in terms of service. For a typical three-star hotel, it offers a decent and fair stay, making it an excellent choice for those seeking reliable and affordable accommodation.
Business
Nestled on the outskirts of an industrial area, Mercure Hotel Pforzheim caters well to business travelers seeking a functional and convenient stay. The property is strategically positioned with quick access to the autobahn and public transport, making it an ideal stopover on the way to various destinations. The hotel offers a comfortable, business-friendly environment with adequate parking and a round-the-clock business center. Guests appreciate the availability of meeting rooms and business services, which are essential for professional engagements. The friendly staff enhances the stay, ensuring that all business needs are met with a welcoming attitude.
Rooms, though varied, provide the necessary functionalities for a business trip, despite some featuring old carpeting and damaged furniture. The hotel’s central location further adds to its appeal, making it easy to navigate to and from business appointments. Overall, Mercure Hotel Pforzheim is a solid choice for business travelers, offering the essentials needed for a productive and convenient stay.
Dog Friendly
Mercure Hotel Pforzheim is highly regarded for its dog-friendly atmosphere, making it an ideal destination for pet owners. Guests frequently appreciate the comprehensive amenities provided for dogs, including blankets, water bowls and treats upon arrival. Walking around the hotel with pets is noted to be a pleasant experience.
Many reviews highlight the hotel's openness to dogs with pets allowed to stay for an additional fee of €10 per night. This pet-friendly accommodation is considered important by many visitors. However, guests should be aware that dogs are not permitted in the breakfast area.
While some feel that the price for accompanying dogs is on the higher side, the hotel's overall accommodating nature towards pets receives positive feedback. This strong focus on being dog-friendly ensures that visitors traveling with their furry companions have a comfortable and welcoming stay at Mercure Hotel Pforzheim.
No, Mercure Hotel Pforzheim doesn't have any pool.
No, a spa isn't available at Mercure Hotel Pforzheim.
Yes, Mercure Hotel Pforzheim welcomes dogs.
Yes, parking facilities are available at Mercure Hotel Pforzheim.