Microtel Inn & Suites by Wyndham Philadelphia Airport
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Summary of reviewsMicrotel Inn & Suites by Wyndham Philadelphia Airport garners consideration primarily for its advantageous location. Positioned just minutes from Philadelphia International Airport, it offers considerable convenience, especially for travelers with early or late flights. Guests appreciate the proximity to major highways, public transport options, renowned city attractions and a variety of local amenities. This accessibility, combined with the availability of an airport shuttle service, makes it a preferred option for both leisure and business travelers seeking affordability and convenience.
The hotel’s staff generally receive positive feedback, particularly for their friendliness and helpfulness. Front desk personnel and shuttle drivers are frequently lauded for their courteous and accommodating service, which aids in a smooth check-in process and efficient transport services. However, some inconsistency in service quality is noted with occasional reports of unhelpful or unfriendly staff.
The free wifi is well-received by many, offering reliable and efficient connectivity, although some guests have encountered signal issues and difficulties in resolving them. Parking also scores positively with guests appreciating its affordability, ample space and security measures like cameras, despite isolated incidents of vehicle theft and concerns about safety.
Breakfast at the hotel, however, is less impressive with mixed reviews pointing to a lack of variety, early hours and occasional issues with availability and stock. Despite some guests finding the breakfast satisfactory, the overall sentiment leans towards wanting better offerings.
Rooms present a more polarized reception. While some find the rooms clean, spacious and comfortable with satisfactory beds, many others express dissatisfaction with the cleanliness, maintenance and condition of the accommodations. Complaints include dirty conditions, unpleasant odors, outdated decor and specific issues such as musty smells, stained linens and non-functional appliances.
Cleanliness across the hotel, including shared spaces like hallways and elevators, is often criticized with guests reporting dust, dirt and a general lack of proper maintenance. This detracts significantly from the overall guest experience.
For business travelers, the hotel's location and basic amenities like the business center and complimentary shuttle services are advantageous, providing a functional environment for work-related needs. Nevertheless, the hotel could improve its reliability and service to better meet business travelers' expectations.
In summary, while the Microtel Inn & Suites by Wyndham Philadelphia Airport excels in location, affordability and certain aspects of service, it needs notable improvements in areas of cleanliness, maintenance, breakfast variety and consistent staff performance to enhance the overall guest experience.
Categories
The hotel’s staff generally receive positive feedback, particularly for their friendliness and helpfulness. Front desk personnel and shuttle drivers are frequently lauded for their courteous and accommodating service, which aids in a smooth check-in process and efficient transport services. However, some inconsistency in service quality is noted with occasional reports of unhelpful or unfriendly staff.
The free wifi is well-received by many, offering reliable and efficient connectivity, although some guests have encountered signal issues and difficulties in resolving them. Parking also scores positively with guests appreciating its affordability, ample space and security measures like cameras, despite isolated incidents of vehicle theft and concerns about safety.
Breakfast at the hotel, however, is less impressive with mixed reviews pointing to a lack of variety, early hours and occasional issues with availability and stock. Despite some guests finding the breakfast satisfactory, the overall sentiment leans towards wanting better offerings.
Rooms present a more polarized reception. While some find the rooms clean, spacious and comfortable with satisfactory beds, many others express dissatisfaction with the cleanliness, maintenance and condition of the accommodations. Complaints include dirty conditions, unpleasant odors, outdated decor and specific issues such as musty smells, stained linens and non-functional appliances.
Cleanliness across the hotel, including shared spaces like hallways and elevators, is often criticized with guests reporting dust, dirt and a general lack of proper maintenance. This detracts significantly from the overall guest experience.
For business travelers, the hotel's location and basic amenities like the business center and complimentary shuttle services are advantageous, providing a functional environment for work-related needs. Nevertheless, the hotel could improve its reliability and service to better meet business travelers' expectations.
In summary, while the Microtel Inn & Suites by Wyndham Philadelphia Airport excels in location, affordability and certain aspects of service, it needs notable improvements in areas of cleanliness, maintenance, breakfast variety and consistent staff performance to enhance the overall guest experience.
Hotel with Parking
As an airport hotel, this property is equipped with on-site parking facilities. This provides a practical parking solution for guests traveling through the nearby airport.
Cheap Hotel
This hotel offers affordable accommodations with free Wi-Fi and complimentary breakfast. Its proximity to the airport is a plus for budget-conscious travelers.
Hotel for Honeymoon
Business Hotel
Accessible Hotel
About Microtel Inn & Suites by Wyndham Philadelphia Airport
License: 187826
Guest Reviews
Location
The hotel's location shines for its accessibility, allowing visitors to seamlessly connect with the city’s key areas and services. Efficiently situated near various restaurants, markets and necessities like gas stations, its setting suits those in town for both leisure and business, ideal for attending events or exploring local sights. This combination of strategic location and affordability makes it an attractive option for travelers seeking convenience without breaking the bank.
Breakfast
Several guests expressed disappointment with the breakfast selection, describing it as repetitive, modest or meager. Some of the breakfast items available included cold bread, cereal, drinks and coffee, but guests often desired more options. There were numerous complaints about the breakfast not being well-stocked with instances of expired yogurt and insufficient food by 7 am. Additionally, the advertised breakfast was frequently unavailable, a point of frustration for many guests who found out on arrival that due to COVID-19, breakfast services had been halted, though it was still being promoted online.
Overall, while a few guests had a pleasant breakfast experience, the majority found it lacking in terms of variety, timing and availability, leading to a generally underwhelming impression of the breakfast at the hotel.
Rooms
However, the bulk of the reviews express dissatisfaction. Common complaints highlighted dirty conditions, unpleasant odors, outdated decor and poor maintenance. Guests frequently noted issues such as dust, mold, cigarette smoke and musty smells. Many described the rooms as small, dark and in need of thorough cleaning and repairs. Specific grievances included dirty carpets, stained linens, signs of water damage and non-functional appliances like air conditioners and dryers. Some rooms reportedly had bed bugs, roaches and spider webs, along with visible repair needs like broken fixtures and peeling wallpaper.
Overall, while some rooms at the Microtel Inn & Suites offered comfort and basic amenities, a significant number of guests reported that the accommodations fell short of expectations, necessitating notable improvements in cleanliness and maintenance.
Beds
Cleanliness
Stains and dirt were observed on multiple surfaces like bed sheets, walls and furniture with complaints about dust accumulation and lingering smells of smoke and marijuana. Hallways, elevators and lobbies also exhibited a lack of cleanliness, contributing to an overall perception of a rundown and shabby environment. Additionally, there were repeated mentions of outdated interiors needing urgent renovations and better upkeep.
Despite a few mentions of clean and comfortable beds, the overwhelming sentiment from guests underscores a significant need for better housekeeping standards to improve the overall guest experience at the hotel.
Staff
Nonetheless, the reviews highlighted a considerable inconsistency in service quality. Several guests reported experiences with rude, unfriendly and unhelpful staff members. Issues included unresponsive front desk service, unaccommodating housekeeping and staff who were hard to understand or appeared uninterested in assisting guests. Some guests emphasized the need for more staff and better training to ensure all team members are informed and courteous.
Despite the polarized experiences, many reviews showed appreciation for the polite and welcoming demeanor of several staff members, indicating that with more consistent training and staffing, the hotel could offer a more uniformly pleasant experience for its guests.
Wi-Fi
Parking
However, not all feedback is favorable. Some guests experienced severe issues, including vehicle theft and damage, such as scratched doors and stolen catalytic converters. Concerns about safety were raised with mentions of homeless individuals sleeping in the lot and general feelings of unsafety. Instances of dirt and trash in the parking lot were also noted, detracting from the overall experience. The location is convenient, being only 5-10 minutes away from airport parking, but guests recommend being cautious and aware of potential security risks.
3 Star
While the hotel offers professional service and an accommodating staff, there are areas needing improvement. The breakfast included in the booking is sometimes unavailable and certain guests expected basic amenities such as a refrigerator and microwave, which were missing. Several reviews mentioned issues with cleanliness and maintenance, including faulty elevators and poorly maintained facilities. Notably, some guests found the hallways and rooms to smell of cigarette smoke despite being advertised as non-smoking.
The safety of the area is considered decent, though some guests felt less secure at night. Overall, the hotel delivers on the basics but falls short in several areas that prevent it from reaching a higher star rating. For travelers seeking a place to lay their heads near the airport with acceptable service, this hotel meets basic expectations but does not exceed them.
Business
The staff generally receives positive remarks for their friendliness and helpfulness, particularly in accommodating shuttle requests. Additionally, the hotel's comfort level is appreciated with clean facilities and comfortable beds contributing to a pleasant stay.
However, it is worth noting that there have been some issues raised, including inconsistent WiFi performance, negative customer service experiences and even a report of bed bugs. Despite these concerns, the hotel's prime location and essential amenities cater well to business travelers needing efficient and accessible accommodations.
Accessible
Despite these advantages, some reviews highlight areas that need improvement. Specific comments mention the elevator not being ADA compliant and instances where guests' requests for handicapped rooms were not met, resulting in regular room allocations instead. Management should address these concerns to enhance the overall guest experience.
The property earns positive remarks for the cleanliness and comfort of the rooms with fresh bagels offered in the morning, adding a pleasant touch to guests' stays. The friendly staff also contribute positively by allowing early check-ins when possible. Although some experiences with housekeeping and staff demeanor were less favorable, overall, guests found the beds comfortable and appreciated the readily accessible location near the airport.
No, Microtel Inn & Suites by Wyndham Philadelphia Airport doesn't have any pool.
No, a spa isn't available at Microtel Inn & Suites by Wyndham Philadelphia Airport.
No, Microtel Inn & Suites by Wyndham Philadelphia Airport doesn't allow dogs.
Yes, parking facilities are available at Microtel Inn & Suites by Wyndham Philadelphia Airport.
No, Microtel Inn & Suites by Wyndham Philadelphia Airport doesn't have a gym.
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